How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
This qualification is for learners who are looking to further their knowledge about working in a management role in a facilities services environment.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Carry out energy management Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the importance of energy management in the workplace.
Contribute to disaster recovery and contingency planning Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the principles involved in disaster recovery and contingency planning.
Contribute to the management of incidents and emergencies Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the implications of statutory requirements when dealing with incidents and emergencies.
Develop and implement a risk assessment plan in own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- State the legal requirements that apply to own role in relation to health and safety.
- Ensure that hazards and risks are identified and managed.
Develop working relationships with colleagues Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the benefits of productive working relationships.
- Identify potential work-related difficulties and explore solutions.
- Communicate with colleagues.
Develop yourself in the job role Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify activities that could help with self-development.
Implement change in own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the main models for managing change.
Maintain property and assets Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify the different types of maintenance required for properties.
Manage a budget for own area or activity of work Real unit · iCan Qualifications Limited
What you'll be able to do
- Evaluate information on resource requirements.
Manage facilities management projects Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify primary components of project planning.
Manage space Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain how to identify and balance the space needs of clients.
Monitor and solve customer service problems Real unit · iCan Qualifications Limited
What you'll be able to do
- Respond positively to customer service problems following organisational guidelines.
Monitoring operational performance Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain how performance measurement contributes to organisational objectives and activities.
Operate security measures Real unit · iCan Qualifications Limited
What you'll be able to do
- Carry out a security risk assessment.
Procure supplies Real unit · iCan Qualifications Limited
What you'll be able to do
- Select colleagues to agree requirements for supplies.
Provide and monitor facilities for clients Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe how different organisational structures create different facilities management requirements.
- Organise the delivery of services.
- Monitor the effective delivery of services to clients.
Provide leadership and direction for own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify own strengths and ability to lead.
Recruit staff in own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Examine required human resources to meet objectives.
Set objectives and provide support for team members Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe the purpose of a team and set team objectives.
Specify, commission and manage external contracts and agreements Real unit · iCan Qualifications Limited
What you'll be able to do
- Outline national and organisational policies on commissioning.
Understanding sustainability and environmental issues and the impact on facilities management Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the legislation associated with sustainability.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the management of incidents and emergencies
- Standard
Specify, commission and manage external contracts and agreements
- Standard
Specify, commission and manage external contracts and agreements Legacy
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out energy managementContribute to disaster recovery and contingency planningContribute to the management of incidents and emergenciesDevelop and implement a risk assessment plan in own area of responsibilityDevelop working relationships with colleaguesDevelop yourself in the job roleImplement change in own area of responsibilityMaintain property and assets
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Contribute to disaster recovery and contingency planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Develop and implement a risk assessment plan in own area of responsibility” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Monitor and solve customer service problems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Carry out energy management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the management of incidents and emergencies
- Specify, commission and manage external contracts and agreements
- Specify, commission and manage external contracts and agreements Legacy
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out energy management, one of this qualification's own units.
Applied to your own work
Understand the principles of energy management.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 3 Certificate in Facilities Management Practice (RQF)
21 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Carry out energy management
- Contribute to disaster recovery and contingency planning
- Contribute to the management of incidents and emergencies
- Develop and implement a risk assessment plan in own area of responsibility
- Develop working relationships with colleagues
- Develop yourself in the job role
and 15 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.