OCN London · RQF Level 2
OCNLR Level 2 Award in Information, Advice or Guidance
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits6
- Guided learning48 hours
- Units in this qualification16
Awarded by OCN London · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The OCNLR Level 2 Award in Information, Advice or Guidance is aimed at learners working, or intending to work, in the information, advice or guidance sector. It develops an understanding of the role and the skills required to provide effective information, advice and guidance.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Benefits Advice Work - PracticeReal unit · OCN London
What you'll be able to do
- Understand the main categories of welfare benefits.
- Recognise the key features of the benefits system.
- Claim appropriate benefits or funds.
Developing Interaction Skills for Information, Advice or GuidanceReal unit · OCN London
What you'll be able to do
- Understand how to interact effectively with clients.
- Understand the importance of effective communication skills in the delivery of information, advice or guidance.
- Understand how own values, beliefs and attitudes may affect interactions with clients.
- Understand the importance of confidentiality and impartiality in interactions with clients.
- Outline an action plan for developing own interaction skills.
Information, Advice or Guidance Work with GroupsReal unit · OCN London
What you'll be able to do
- Recognise the role of group work in the provision of information, advice or guidance.
- Understand the factors which can influence the effectiveness of information, advice or guidance group sessions.
- Plan information, advice or guidance sessions.
- Conduct information, advice or guidance sessions.
- Evaluate information, advice or guidance sessions.
- Understand the skills required to establish co-operative working relationships within information, advice or guidance group sessions.
Information, Advice or Guidance in PracticeReal unit · OCN London
What you'll be able to do
- Understand the distinction between information, advice and guidance.
- Understand ways of meeting the information, advice or guidance requirements of clients.
- Understand the boundaries of own role in meeting information, advice or guidance requirements of clients.
- Understand the purpose of accurate record keeping to fulfil good practice guidelines.
Information, Advice or Guidance – ContextReal unit · OCN London
What you'll be able to do
- Understand the specific information, advice or guidance needs of a defined group of clients.
- Understand how to explore choices and options effectively with a specific group of clients.
- Understand how to enable clients to challenge discriminatory behaviour and practice they may encounter.
- Understand the range of potential barriers which may prevent clients from accessing information, advice or guidance services.
Introduction to Information, Advice or Guidance in Schools and Colleges - PolicyReal unit · OCN London
What you'll be able to do
- Understand the national requirements for information, advice or guidance provision, as determined by current UK government policy.
Introduction to Information, Advice or Guidance in Schools and Colleges - PracticeReal unit · OCN London
What you'll be able to do
- Understand own responsibilities in relation to information, advice or guidance practice within an education environment.
- Plan own information, advice or guidance activities effectively.
Introduction to Information, Advice or Guidance in Schools and Colleges - PrinciplesReal unit · OCN London
What you'll be able to do
- Understand the relationship between information, advice and guidance as distinct but related activities.
- Understand the key components of information, advice and guidance provision within an education environment.
Managing InformationReal unit · OCN London
What you'll be able to do
- Know the range of resources available to clients within a specific organisation.
- Know a range of media which can be used to provide information for clients within own organisation.
- Understand how systems for the storage and retrieval of information operate within own organisation.
Operating within Networks to Support Information, Advice or GuidanceReal unit · OCN London
What you'll be able to do
- Recognise the role of networks in supporting information, advice or guidance
- Understand the need for networks to operate within Codes of Practice
- Understand the need for networks to operate within Principles
- Understand the different roles within networks
Signposting and Referral - Information, Advice or GuidanceReal unit · OCN London
What you'll be able to do
- Understand when it is appropriate to signpost or refer clients to other agencies, considering their individual needs and circumstances.
- Understand the difference between signposting and referral, including the implications of each approach.
- Demonstrate good practice when referring or signposting clients, adhering to relevant policies and procedures.
- Monitor and evaluate client referrals to other agencies, ensuring appropriate support and outcomes.
Skills for Advice ProvidersReal unit · OCN London
What you'll be able to do
- Understand the role of social policy in advice work, including its impact on clients and service provision.
- Understand the purpose and process of an advice interview, including effective communication and information gathering techniques.
- Support a client to plan and take action, empowering them to achieve their desired outcomes.
- Understand how to negotiate effectively on a client’s behalf, advocating for their rights and interests.
- Understand how to use information resources to meet client requirements, ensuring access to accurate and relevant information.
Specialist Advice Work in Practice - DebtReal unit · OCN London
What you'll be able to do
- Understand the factors to consider when advising a client on debt issues, including their financial situation and personal circumstances.
- Know about the types of debt and the strategies used to resolve debt problems, including debt management plans and insolvency options.
- Recognise own skills and development needs in relation to debt advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - EmploymentReal unit · OCN London
What you'll be able to do
- Understand the legal rights and systems which support employment advice provision, including employment law and relevant legislation.
- Know the factors to consider when advising a client on employment issues, including discrimination, unfair dismissal, and redundancy.
- Recognise own skills and development needs in relation to employment advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - HousingReal unit · OCN London
What you'll be able to do
- Understand the information needs and legal rights relevant to housing advice, including tenancy agreements, eviction procedures, and homelessness support.
- Know the factors to consider when advising a client on housing issues, including affordability, disrepair, and housing benefit entitlements.
- Recognise own skills and development needs in relation to housing advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - Refugee, Immigrant or Asylum SeekerReal unit · OCN London
What you'll be able to do
- Understand the legal rights and status of refugees, immigrants and asylum seekers.
- Know the factors to consider when advising a client on refugee, immigrant or asylum seeker issues.
- Recognise own skills and development needs in relation to providing specialist advice.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Initiate, and participate in, networks and discussion groups
- Provide first line asylum legal advice
- Provide first line immigration legal advice
- Provide specialist and technical advice and guidance in courts and tribunals
- Provide specialist asylum legal advice and casework
- Provide specialist employment legal advice and progress cases with clients
- Provide specialist health and community care legal advice
- Provide specialist legal immigration advice and casework
Where this can lead
Senior Business Immigration Specialist
The journey from Senior Specialist to a leadership or principal role is about continually challenging yourself, expanding your expertise, and taking on more responsibility. We're here to support that journey, providing the opportunities and development you need to build a truly impactful career in immigration law.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit covers the main categories and key features of the UK welfare benefits system. Learners will gain knowledge of eligibility criteria and the processes involved in claiming appropriate benefits or funds, including Universal Credit and other key schemes.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Level 2 Award in Information, Advice or Guidance
16 units in this credential, in the order it lists them, awarded by OCN London.
- Benefits Advice Work - Practice
- Developing Interaction Skills for Information, Advice or Guidance
- Information, Advice or Guidance Work with Groups
- Information, Advice or Guidance in Practice
- Information, Advice or Guidance – Context
- Introduction to Information, Advice or Guidance in Schools and Colleges - Policy
and 10 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.