How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
The OCNLR Level 2 Award in Information, Advice or Guidance is aimed at learners working, or intending to work, in the information, advice or guidance sector. It develops an understanding of the role and the skills required to provide effective information, advice and guidance.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Benefits Advice Work - Practice Real unit · OCN London
What you'll be able to do
- Understand the main categories of welfare benefits.
- Recognise the key features of the benefits system.
- Claim appropriate benefits or funds.
Developing Interaction Skills for Information, Advice or Guidance Real unit · OCN London
What you'll be able to do
- Understand how to interact effectively with clients.
- Understand the importance of effective communication skills in the delivery of information, advice or guidance.
- Understand how own values, beliefs and attitudes may affect interactions with clients.
- Understand the importance of confidentiality and impartiality in interactions with clients.
- Outline an action plan for developing own interaction skills.
Information, Advice or Guidance Work with Groups Real unit · OCN London
What you'll be able to do
- Recognise the role of group work in the provision of information, advice or guidance.
- Understand the factors which can influence the effectiveness of information, advice or guidance group sessions.
- Plan information, advice or guidance sessions.
- Conduct information, advice or guidance sessions.
- Evaluate information, advice or guidance sessions.
- Understand the skills required to establish co-operative working relationships within information, advice or guidance group sessions.
Information, Advice or Guidance in Practice Real unit · OCN London
What you'll be able to do
- Understand the distinction between information, advice and guidance.
- Understand ways of meeting the information, advice or guidance requirements of clients.
- Understand the boundaries of own role in meeting information, advice or guidance requirements of clients.
- Understand the purpose of accurate record keeping to fulfil good practice guidelines.
Information, Advice or Guidance – Context Real unit · OCN London
What you'll be able to do
- Understand the specific information, advice or guidance needs of a defined group of clients.
- Understand how to explore choices and options effectively with a specific group of clients.
- Understand how to enable clients to challenge discriminatory behaviour and practice they may encounter.
- Understand the range of potential barriers which may prevent clients from accessing information, advice or guidance services.
Introduction to Information, Advice or Guidance in Schools and Colleges - Policy Real unit · OCN London
What you'll be able to do
- Understand the national requirements for information, advice or guidance provision, as determined by current UK government policy.
Introduction to Information, Advice or Guidance in Schools and Colleges - Practice Real unit · OCN London
What you'll be able to do
- Understand own responsibilities in relation to information, advice or guidance practice within an education environment.
- Plan own information, advice or guidance activities effectively.
Introduction to Information, Advice or Guidance in Schools and Colleges - Principles Real unit · OCN London
What you'll be able to do
- Understand the relationship between information, advice and guidance as distinct but related activities.
- Understand the key components of information, advice and guidance provision within an education environment.
Managing Information Real unit · OCN London
What you'll be able to do
- Know the range of resources available to clients within a specific organisation.
- Know a range of media which can be used to provide information for clients within own organisation.
- Understand how systems for the storage and retrieval of information operate within own organisation.
Operating within Networks to Support Information, Advice or Guidance Real unit · OCN London
What you'll be able to do
- Recognise the role of networks in supporting information, advice or guidance
- Understand the need for networks to operate within Codes of Practice
- Understand the need for networks to operate within Principles
- Understand the different roles within networks
Signposting and Referral - Information, Advice or Guidance Real unit · OCN London
What you'll be able to do
- Understand when it is appropriate to signpost or refer clients to other agencies, considering their individual needs and circumstances.
- Understand the difference between signposting and referral, including the implications of each approach.
- Demonstrate good practice when referring or signposting clients, adhering to relevant policies and procedures.
- Monitor and evaluate client referrals to other agencies, ensuring appropriate support and outcomes.
Skills for Advice Providers Real unit · OCN London
What you'll be able to do
- Understand the role of social policy in advice work, including its impact on clients and service provision.
- Understand the purpose and process of an advice interview, including effective communication and information gathering techniques.
- Support a client to plan and take action, empowering them to achieve their desired outcomes.
- Understand how to negotiate effectively on a client’s behalf, advocating for their rights and interests.
- Understand how to use information resources to meet client requirements, ensuring access to accurate and relevant information.
Specialist Advice Work in Practice - Debt Real unit · OCN London
What you'll be able to do
- Understand the factors to consider when advising a client on debt issues, including their financial situation and personal circumstances.
- Know about the types of debt and the strategies used to resolve debt problems, including debt management plans and insolvency options.
- Recognise own skills and development needs in relation to debt advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - Employment Real unit · OCN London
What you'll be able to do
- Understand the legal rights and systems which support employment advice provision, including employment law and relevant legislation.
- Know the factors to consider when advising a client on employment issues, including discrimination, unfair dismissal, and redundancy.
- Recognise own skills and development needs in relation to employment advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - Housing Real unit · OCN London
What you'll be able to do
- Understand the information needs and legal rights relevant to housing advice, including tenancy agreements, eviction procedures, and homelessness support.
- Know the factors to consider when advising a client on housing issues, including affordability, disrepair, and housing benefit entitlements.
- Recognise own skills and development needs in relation to housing advice, and identify opportunities for further learning and improvement.
Specialist Advice Work in Practice - Refugee, Immigrant or Asylum Seeker Real unit · OCN London
What you'll be able to do
- Understand the legal rights and status of refugees, immigrants and asylum seekers.
- Know the factors to consider when advising a client on refugee, immigrant or asylum seeker issues.
- Recognise own skills and development needs in relation to providing specialist advice.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Initiate, and participate in, networks and discussion groups
- Standard
Provide first line asylum legal advice
- Standard
Provide first line immigration legal advice
- Standard
Provide specialist and technical advice and guidance in courts and tribunals
- Standard
Provide specialist asylum legal advice and casework
- Standard
Provide specialist employment legal advice and progress cases with clients
- Standard
Provide specialist health and community care legal advice
- Standard
Provide specialist legal immigration advice and casework
- Standard
Provide specialist money and debt legal advice and progress cases with clients
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Senior Business Immigration Specialist
This work can lead to a leadership or principal role, taking on more responsibility and a wider range of complex cases.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Benefits Advice Work - PracticeDeveloping Interaction Skills for Information, Advice or GuidanceInformation, Advice or Guidance Work with GroupsInformation, Advice or Guidance in PracticeInformation, Advice or Guidance – ContextIntroduction to Information, Advice or Guidance in Schools and Colleges - PolicyIntroduction to Information, Advice or Guidance in Schools and Colleges - PracticeIntroduction to Information, Advice or Guidance in Schools and Colleges - Principles
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Introduction to Information, Advice or Guidance in Schools and Colleges - Policy” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Managing Information” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Initiate, and participate in, networks and discussion groups
- Provide first line asylum legal advice
- Provide first line immigration legal advice
- Provide specialist and technical advice and guidance in courts and tribunals
- Provide specialist asylum legal advice and casework
- Provide specialist employment legal advice and progress cases with clients
- Provide specialist health and community care legal advice
- Provide specialist legal immigration advice and casework
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Benefits Advice Work - Practice, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers the main categories and key features of the UK welfare benefits system. Learners will gain knowledge of eligibility criteria and the processes involved in claiming appropriate benefits or funds, including Universal Credit and other key schemes.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Award in Information, Advice or Guidance
16 units in this credential, in the order it lists them, awarded by OCN London.
- Benefits Advice Work - Practice
- Developing Interaction Skills for Information, Advice or Guidance
- Information, Advice or Guidance Work with Groups
- Information, Advice or Guidance in Practice
- Information, Advice or Guidance – Context
- Introduction to Information, Advice or Guidance in Schools and Colleges - Policy
and 10 more in the full unit list below.
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Learned on your own work, taught one-to-one.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.