How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
01What it is
This qualification allows learners to develop business administration skills. It is suitable for individuals working in an administrative role across various sectors. Successful candidates gain knowledge in areas such as team performance management and digital marketing principles.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Administer finance Real unit · Highfield Qualifications
You'll develop knowledge of financial concepts relevant to administrative roles. The unit covers processing financial documents and transactions accurately, ensuring compliance with organisational policies and legal requirements.
What you'll be able to do
- Understand the key financial concepts and principles relevant to administrative roles
- Administer financial processes and procedures accurately and efficiently, adhering to organisational policies and legal requirements
Administer human resource records Real unit · Highfield Qualifications
This unit covers the administration of human resource records in compliance with legal and organisational requirements. You'll maintain confidentiality and security while accurately managing HR information using appropriate systems.
What you'll be able to do
- Understand the legal and organisational requirements for the administration of human resource (HR) records, including data protection and confidentiality
- Understand the different types of HR records and their purpose within an organisation
- Administer HR information accurately and efficiently, using appropriate systems and procedures
Administer legal files Real unit · Highfield Qualifications
You'll understand legal and organisational requirements for administering legal files, including confidentiality and security. The unit teaches you to maintain, close, and archive legal files following established procedures.
What you'll be able to do
- Understand the legal and organisational requirements for the administration of legal files, including confidentiality and security
- Understand the importance of maintaining accurate and up-to-date records within a legal file
- Maintain a legal file in accordance with established procedures and legal requirements
- Close and archive a legal file, ensuring compliance with relevant regulations and organisational policies
Administer parking and traffic challenges, representations and civil parking appeals Real unit · Highfield Qualifications
This unit covers the administration of parking and traffic challenges, representations, and Civil Penalty Notice (CPN) appeals. You'll understand relevant legislation and procedures, and develop skills to process and respond to challenges and appeals accurately and efficiently.
What you'll be able to do
- Understand the administrative processes involved in handling parking and traffic challenges
- Understand the regulations relating to parking and traffic challenges, representations and civil parking appeals
- Process the receipt of challenges, representations and Civil Penalty Notice (CPN) appeals accurately
- Respond to challenges, representations and Civil Penalty Notice (CPN) appeals in a timely and appropriate manner
Administer parking and traffic debt recovery Real unit · Highfield Qualifications
This unit covers the parking and traffic debt recovery process, including relevant legislation, regulations, and organisational procedures. You'll gain knowledge of the roles and responsibilities involved and develop skills to administer the process effectively in compliance with legal requirements.
What you'll be able to do
- Understand the complete parking and traffic debt recovery process, including legislation, regulations, and organisational procedures.
- Administer the parking and traffic debt recovery process, adhering to legal requirements and organisational policies.
Administer parking dispensations Real unit · Highfield Qualifications
You'll understand the administration of parking dispensations, including relevant legislation and organisational procedures. They will develop skills to process applications, verify eligibility, issue dispensations, and maintain accurate records.
What you'll be able to do
- Understand the legal and organisational requirements for the administration of parking dispensations.
- Understand the different types of parking dispensations and their eligibility criteria.
- Process applications for parking dispensations accurately and efficiently.
- Verify the information provided in applications for parking dispensations.
- Issue parking dispensations in accordance with organisational procedures.
- Maintain records of parking dispensations issued.
Administer statutory parking and traffic appeals Real unit · Highfield Qualifications
This unit provides learners with knowledge of statutory parking and traffic appeals administration. You'll prepare case evidence, investigate appeals, and contest cases effectively within the legal and procedural framework.
What you'll be able to do
- Understand the legal and procedural framework for administering statutory parking and traffic appeals
- Prepare comprehensive and accurate case evidence for statutory parking and traffic appeals, ensuring compliance with relevant legislation
- Investigate cases thoroughly to gather relevant information and evidence for statutory appeals
- Contest statutory parking and traffic appeals effectively, presenting arguments and evidence in a clear and persuasive manner
Administer the recruitment and selection process Real unit · Highfield Qualifications
You'll gain knowledge of the recruitment and selection process, including legal requirements and organisational policies. The unit teaches you to administer recruitment stages, prepare job advertisements, and manage selection processes fairly and effectively.
What you'll be able to do
- Understand the key stages of the recruitment and selection process
- Understand the legal requirements relating to recruitment and selection
- Administer the recruitment process in accordance with organisational policies and procedures
- Administer the selection process fairly and effectively
- Maintain accurate records of the recruitment and selection process
Analyse and present business data Real unit · Highfield Qualifications
You'll gain an understanding of analysing and presenting business data, including the importance of data analysis in decision-making and ethical considerations. The unit develops skills to analyse quantitative and qualitative data using appropriate techniques and present findings clearly and effectively.
What you'll be able to do
- Understand the principles of analysing business data
- Understand the principles of presenting business data
- Analyse quantitative business data using appropriate techniques
- Analyse qualitative business data using appropriate techniques
- Present the analysis of business data in a clear and concise manner
- Present the analysis of business data using appropriate formats
Bespoke Software Real unit · Highfield Qualifications
You'll learn to input, combine, and organise information using bespoke software applications. The unit covers creating and modifying data structures and exploiting software functions to process and present information efficiently through reports and visualisations.
What you'll be able to do
- Input and combine information accurately using bespoke software applications
- Create and modify appropriate data structures within the bespoke software to organise information effectively
- Retrieve information efficiently using the bespoke software's search and query functions
- Exploit the advanced functions of the bespoke software to process information according to requirements
- Present information clearly and concisely using the bespoke software's reporting and visualisation tools
Buddy a colleague to develop their skills Real unit · Highfield Qualifications
You'll develop knowledge and skills to buddy a colleague for skills development. The unit covers planning buddy arrangements, setting objectives, providing support during work activities, and maintaining confidentiality and ethical standards.
What you'll be able to do
- Understand the principles and techniques involved in buddying a colleague to support their skills development
- Plan a buddying arrangement with a colleague, including setting objectives and agreeing on support activities
- Support a buddy colleague effectively while they are carrying out work activities, providing guidance and feedback as required
Build legal case files Real unit · Highfield Qualifications
It teaches you to build legal case files in compliance with legal and organisational requirements. They will develop skills to gather, organise, and maintain accurate and complete case information securely.
What you'll be able to do
- Understand the legal requirements and organisational procedures for building legal case files.
- Understand the importance of accuracy and completeness when building legal case files.
- Gather and organise relevant information for inclusion in legal case files.
- Maintain the confidentiality and security of legal case files.
- Build case files in accordance with legal and organisational requirements.
Chair and lead meetings Real unit · Highfield Qualifications
You'll learn to prepare for, chair, and lead meetings effectively. They will learn to set objectives, create agendas, facilitate participation, manage time, and handle post-meeting tasks to ensure productive outcomes.
What you'll be able to do
- Prepare effectively to lead meetings, including setting objectives and creating agendas
- Chair meetings effectively, ensuring all participants have an opportunity to contribute
- Lead meetings effectively, guiding discussions and keeping them focused
- Manage time effectively during meetings
- Deal with post-meeting matters efficiently, such as distributing minutes and following up on action points
Communicate in a business environment Real unit · Highfield Qualifications
You'll explore business communication models, systems, and processes. The unit develops skills to communicate clearly in writing and verbally, adapting communication methods to suit different business contexts and audiences.
What you'll be able to do
- Understand different business communication models, systems and processes.
- Produce clear and concise written communication for business purposes.
- Communicate effectively verbally in a business environment.
Contribute to the development and implementation of an information system Real unit · Highfield Qualifications
You'll understand the principles of information system design and implementation, including user needs, security, and ethical considerations. The unit develops skills to contribute to the development, testing, and deployment of information systems within an organisation.
What you'll be able to do
- Understand the key principles that underpin the design and implementation of an information system within an organisation
- Understand the processes involved in designing an information system to meet specific organisational needs
- Contribute effectively to the development of an information system, working as part of a team
- Contribute to the successful implementation of an information system, following established procedures and guidelines
Contribute to the improvement of business performance Real unit · Highfield Qualifications
This unit provides learners with knowledge of problem-solving and improvement techniques in a business context. You'll identify business problems, apply appropriate methods to develop solutions, and contribute to enhancing business activities through continuous improvement processes.
What you'll be able to do
- Understand the principles of resolving business problems, including the different approaches and techniques that can be used.
- Understand improvement techniques and processes, including how they are applied in a business context.
- Solve problems in a business environment, using appropriate problem-solving techniques.
- Contribute to the improvement of activities within a business, by identifying areas for improvement and suggesting solutions.
Contribute to the organisation of an event Real unit · Highfield Qualifications
This unit provides knowledge of event organisation stages, roles, and planning importance. You'll learn to carry out pre-event, event setup, and post-event actions in line with organisational procedures.
What you'll be able to do
- Understand the key aspects of event organisation.
- Carry out pre-event actions in accordance with organisational procedures.
- Set up an event according to the event plan.
- Carry out post-event actions, including evaluation and reporting.
Create bespoke business documents Real unit · Highfield Qualifications
It teaches you to create bespoke business documents tailored to specific requirements. You'll design and produce documents considering branding, legal, and ethical factors to meet organisational needs.
What you'll be able to do
- Understand the factors to consider when creating bespoke business documents.
- Design bespoke business documents to meet specific requirements.
- Create professional and accurate bespoke business documents.
Database Software Real unit · Highfield Qualifications
It teaches you to plan, create, and modify relational database tables using appropriate software. You'll enter, edit, organise data, and use database tools to run queries and produce reports, ensuring data integrity and validation.
What you'll be able to do
- Plan the structure of relational database tables, defining fields, data types, and relationships to meet specified requirements.
- Create relational database tables using appropriate database software tools.
- Modify existing relational database tables to accommodate changes in requirements.
- Enter structured information accurately into a database, adhering to data validation rules.
- Edit and update existing data within a database, ensuring data integrity.
- Organise data within a database to facilitate efficient retrieval and analysis.
- Use database software tools to create data queries to extract specific information from the database.
- Edit and refine data queries to improve their accuracy and efficiency.
- Run data queries to retrieve the required information.
- Use database software tools to produce reports summarising and presenting data in a clear and concise format.
Deliver a presentation Real unit · Highfield Qualifications
It teaches you to understand effective presentation delivery principles. You'll prepare presentations by analysing audiences, structuring content, creating visual aids, and delivering confidently using appropriate communication techniques.
What you'll be able to do
- Understand the key principles underpinning the effective delivery of presentations, including audience engagement and communication techniques
- Prepare thoroughly for the delivery of a presentation, including structuring content and creating visual aids
- Deliver a presentation confidently and effectively, using appropriate communication skills and techniques to engage the audience
Develop a presentation Real unit · Highfield Qualifications
You'll understand how to develop presentations by considering audience, purpose, and content. They will acquire skills to create presentations using appropriate tools and techniques, incorporating visual aids and structured content.
What you'll be able to do
- Understand how to develop a presentation, considering audience, purpose, and content
- Develop a presentation using appropriate tools and techniques
Develop and implement an operational plan Real unit · Highfield Qualifications
It teaches you to understand operational planning principles and develop plans aligned with organisational objectives. You'll implement and evaluate operational plans, ensuring effective resource use and activity coordination.
What you'll be able to do
- Understand the fundamental principles of operational planning within an organisational context
- Develop a comprehensive operational plan that aligns with organisational objectives
- Implement an operational plan effectively, ensuring resources are allocated and activities are coordinated
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals
Develop and maintain professional networks Real unit · Highfield Qualifications
This unit develops learners’ understanding of effective professional networking principles. You'll identify relevant networks, develop strategies to build and maintain relationships, and apply ethical behaviour to sustain professional networks for career development and ongoing engagement.
What you'll be able to do
- Understand the principles of effective networking for professional development
- Identify relevant professional networks for development
- Develop strategies to maintain professional networks
- Maintain professional networks through regular communication and engagement
Employee rights and responsibilities Real unit · Highfield Qualifications
You'll gain an understanding of employee rights and responsibilities within organisations and industries. The unit covers employer expectations, employee obligations, trade union roles, and the impact of industry-specific regulations.
What you'll be able to do
- Understand the role of different organisations and industries in relation to employee rights and responsibilities
- Understand employers’ expectations regarding employee conduct, performance, and adherence to company policies
- Understand employees’ rights under employment law, including rights related to pay, working conditions, and discrimination
- Understand employees’ obligations to their employer, including duties related to attendance, performance, and confidentiality
Encourage innovation Real unit · Highfield Qualifications
It teaches you to identify opportunities for innovation and generate ideas for improvement. You'll learn to test and implement innovative solutions, evaluating their impact within an organisational context.
What you'll be able to do
- Identify opportunities for innovation within a specific context
- Generate a range of ideas for innovation and improvement
- Test ideas for innovation and improvement to assess their feasibility
- Implement innovative ideas and improvements effectively
- Evaluate the impact of implemented innovations and improvements
Evaluate the provision of business travel or accommodation Real unit · Highfield Qualifications
You'll gain knowledge of business travel and accommodation arrangements and evaluation methods. The unit covers assessing quality, identifying strengths and weaknesses, and recommending improvements to enhance organisational travel provisions.
What you'll be able to do
- Understand the various aspects of providing business travel or accommodation arrangements within an organisation
- Evaluate the quality of existing organisational business travel or accommodation arrangements, identifying strengths and weaknesses
- Recommend practical and cost-effective improvements to organisational business travel or accommodation arrangements, based on evaluation findings
Handle mail Real unit · Highfield Qualifications
This unit covers the types of mail and postal services used in organisations, along with procedures for handling incoming and outgoing mail. You'll gain practical skills in sorting, distributing, recording, and dispatching mail accurately and promptly.
What you'll be able to do
- Understand the different types of mail and postal services available within an organisation.
- Understand the procedures for dealing with incoming mail, including sorting, distributing, and recording.
- Understand the procedures for dealing with outgoing mail, including preparing, packaging, and dispatching.
- Sort and distribute incoming mail accurately and efficiently.
- Prepare and dispatch outgoing mail according to organisational procedures.
- Maintain records of incoming and outgoing mail.
Implement and maintain business continuity plans and processes Real unit · Highfield Qualifications
This unit covers planning, implementing, and maintaining business continuity plans and processes. You'll identify risks, assess resources, and develop and review plans to ensure ongoing organisational resilience.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, considering potential risks and resources
- Implement business continuity plans and processes effectively
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
Implement change Real unit · Highfield Qualifications
This unit introduces the principles of change management and the importance of communication and stakeholder engagement. You'll plan, manage, and evaluate change implementation, identifying risks and ensuring effective change delivery.
What you'll be able to do
- Understand the key principles of change management, including communication, consultation, and stakeholder engagement.
- Plan the implementation of change, considering potential risks and challenges.
- Manage the implementation of a change plan, ensuring that it is delivered on time and within budget.
- Monitor and evaluate the effectiveness of the implementation of change plans, identifying areas for improvement.
- Communicate effectively with stakeholders throughout the change process.
- Address any resistance to change and support individuals through the transition.
Maintain and issue stationery and supplies Real unit · Highfield Qualifications
This unit provides learners with knowledge of maintaining and issuing stationery and supplies. You'll manage stock levels, follow ordering and receiving procedures, and ensure the availability of resources to meet organisational needs.
What you'll be able to do
- Understand the importance of maintaining adequate stocks of stationery and supplies to meet organisational needs
- Understand the procedures for ordering, receiving, and storing stationery and supplies
- Maintain stocks of stationery and supplies, ensuring that items are stored correctly and are readily available when needed
- Issue stock of stationery and supplies to authorised personnel, following established procedures and maintaining accurate records
Manage a budget Real unit · Highfield Qualifications
You'll develop knowledge of financial requirements identification, budget setting, monitoring, and evaluation. The unit enables effective budget management aligned with organisational goals, including addressing variances and reporting on budget performance.
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department.
- Understand how to set realistic and achievable budgets based on identified financial requirements.
- Manage a budget effectively, monitoring income and expenditure.
- Identify and address any variances between the budget and actual expenditure.
- Evaluate the effectiveness of the budget in achieving its objectives.
- Report on the use of the budget to relevant stakeholders.
Manage a project Real unit · Highfield Qualifications
You'll develop an understanding of project management methodologies and acquire skills to plan, manage, and evaluate projects effectively. The unit covers setting objectives, monitoring progress, addressing challenges, and assessing project outcomes to identify areas for improvement.
What you'll be able to do
- Understand the key aspects of project management methodologies
- Plan a project, including defining objectives, scope, and resources
- Manage a project, including monitoring progress and addressing challenges
- Evaluate the effectiveness of a project against its objectives
- Identify areas for improvement in future projects
Manage an office facility Real unit · Highfield Qualifications
You'll understand the management of office facilities, including health and safety, security, and maintenance requirements. They will develop skills to manage and maintain an office environment that is safe, secure, and efficient.
What you'll be able to do
- Understand the key aspects of managing an office facility, including health and safety, security, and maintenance
- Manage and maintain an office facility to ensure a safe, efficient, and productive working environment
Manage business risk Real unit · Highfield Qualifications
This unit covers the principles and processes of managing business risk within an organisation. You'll understand different categories of business risk and develop skills to address and mitigate risks proactively, contributing to organisational objectives.
What you'll be able to do
- Understand the principles of business risk management within an organisation
- Understand the processes involved in the management of business risk
- Address business risk using appropriate methods
- Mitigate business risk using appropriate techniques
Manage individuals' development in the workplace Real unit · Highfield Qualifications
You'll learn to manage individual development through performance appraisals and support for learning and development. They will understand appraisal purposes, procedures, and the provision of constructive feedback and coaching.
What you'll be able to do
- Plan and carry out performance appraisals in accordance with organisational procedures.
- Provide constructive feedback to individuals during performance appraisals.
- Support the learning and development of individual team members through coaching and mentoring.
- Identify and agree on learning and development opportunities with individual team members.
Manage individuals’ performance Real unit · Highfield Qualifications
This unit provides knowledge and skills to manage individual performance in the workplace. You'll understand the impact and causes of underperformance and learn to implement strategies to address and improve performance.
What you'll be able to do
- Explain the importance of managing underperformance in the workplace
- Describe the potential causes of underperformance in the workplace
- Outline the organisation's policies and procedures for managing underperformance
- Implement strategies to manage individuals' performance in the workplace
- Provide constructive feedback to individuals regarding their performance
- Document performance management activities in accordance with organisational procedures
Manage legal case files Real unit · Highfield Qualifications
This unit covers the management of legal case files in compliance with legal requirements and organisational procedures. You'll understand data protection, retention, disposal, and the importance of client confidentiality, enabling them to organise and secure legal case files effectively.
What you'll be able to do
- Understand the legal requirements relating to the management of legal case files
- Understand the importance of maintaining confidentiality when managing legal case files
- Manage case files in accordance with organisational procedures
- Organise case files effectively to ensure easy access to information
- Maintain the security of legal case files at all times
Manage personal and professional development Real unit · Highfield Qualifications
You'll learn to identify personal and professional development needs through self-assessment and organisational analysis. They will create, implement, and maintain a personal development plan aligned with both individual and organisational goals.
What you'll be able to do
- Identify personal and professional development requirements based on self-assessment and organisational needs.
- Fulfil a personal and professional development plan through appropriate learning activities and experiences.
- Maintain the relevance of a personal and professional development plan by regularly reviewing and updating it in response to changing circumstances.
Manage physical resources Real unit · Highfield Qualifications
You'll learn to identify, obtain, and manage physical resources within an organisation. The unit covers resource justification, acquisition processes, safe and efficient usage, inventory maintenance, and compliant disposal methods.
What you'll be able to do
- Identify the need for physical resources, such as equipment, materials, and space.
- Obtain physical resources through appropriate channels, such as purchasing, leasing, or borrowing.
- Manage the use of physical resources effectively, ensuring that they are used safely and efficiently.
- Maintain an inventory of physical resources and track their location and condition.
- Dispose of physical resources in accordance with organisational procedures and legal requirements.
Manage team performance Real unit · Highfield Qualifications
It teaches you to manage team performance effectively. You'll understand setting objectives, leadership styles, providing feedback, allocating work, assuring quality, and managing team communications.
What you'll be able to do
- Understand the principles of managing team performance.
- Understand the processes involved in managing team performance.
- Allocate work to team members effectively.
- Assure the quality of work completed by the team.
- Manage communications within a team to ensure effective working.
Monitor information systems Real unit · Highfield Qualifications
This unit provides an understanding of information systems used in organisations, including their types, components, and role in supporting business processes. You'll be able to monitor information systems for performance, security, and compliance, identifying and reporting issues appropriately.
What you'll be able to do
- Understand how information systems are used within an organisation to support various functions and processes.
- Monitor information systems for performance, security, and compliance, identifying and reporting any issues or anomalies.
Negotiate in a business environment Real unit · Highfield Qualifications
This unit provides learners with knowledge of negotiation principles and preparation techniques. You'll be able to define objectives, gather information, and conduct business negotiations professionally and effectively.
What you'll be able to do
- Understand the fundamental principles that underpin successful negotiation in a business context.
- Prepare effectively for business negotiations, including defining objectives and gathering relevant information.
- Carry out business negotiations in a professional and productive manner, achieving mutually beneficial outcomes.
Organise and deliver customer service Real unit · Highfield Qualifications
You'll understand how to organise and deliver customer service effectively. They will explore different service delivery models, plan resource allocation, and develop skills to provide positive customer experiences and resolve issues.
What you'll be able to do
- Explain the key elements of organising customer service delivery
- Describe different models of customer service delivery
- Outline the resources required to deliver effective customer service
- Plan the delivery of customer service
- Identify customer needs and expectations
- Allocate resources effectively to meet customer demands
- Deliver customer service
- Provide a positive and professional customer experience
- Resolve customer issues and complaints effectively
Organise business travel or accommodation Real unit · Highfield Qualifications
You'll develop knowledge and skills to organise business travel and accommodation for others. The unit covers booking procedures, researching options considering cost and convenience, and adherence to company policies to make appropriate travel and accommodation arrangements.
What you'll be able to do
- Understand the procedures involved in organising business travel for others
- Understand the procedures involved in organising business accommodation for others
- Research business travel options for others, considering factors such as cost, convenience and safety
- Research business accommodation options for others, considering factors such as cost, location and amenities
- Make business travel arrangements for others, including booking flights, trains and taxis
- Make business accommodation arrangements for others, including booking hotels and apartments
Participate in a project Real unit · Highfield Qualifications
You'll understand the key stages and activities of project management, including team roles and responsibilities. They will develop skills to support project delivery through effective planning, communication, and task completion.
What you'll be able to do
- Understand the key stages of project management
- Understand the roles and responsibilities within a project team
- Understand the importance of planning and communication in project management
- Support the delivery of a project by completing assigned tasks
- Support the delivery of a project by communicating effectively with team members
Prepare for and support quality audits Real unit · Highfield Qualifications
This unit covers the principles of quality management and the purpose and scope of quality audits within health and social care. You'll learn to prepare for and support quality audits by gathering relevant documentation and assisting in audit activities to ensure compliance and improvement.
What you'll be able to do
- Understand the principles underpinning the management of quality.
- Prepare for quality audits.
- Support quality audits.
Prepare specifications for contracts Real unit · Highfield Qualifications
It teaches you to prepare clear, accurate, and comprehensive specifications for contracts. You'll understand the purpose and key elements of contract specifications and develop skills to produce documents that define required goods or services in compliance with legal and regulatory standards.
What you'll be able to do
- Understand the principles supporting the preparation of clear and accurate specifications for contracts
- Prepare specifications for contracts that meet the required standards
- Ensure specifications for contracts are comprehensive and unambiguous
Prepare text from notes using touch typing Real unit · Highfield Qualifications
It teaches you to understand the importance of layout and formatting in written communication. They will develop touch typing skills to produce accurate, well-formatted text from notes for various document types.
What you'll be able to do
- Understand how to create text from notes, considering layout and formatting requirements
- Produce accurate and well-presented text using touch typing techniques
Prepare text from recorded audio instruction Real unit · Highfield Qualifications
You'll understand the process of preparing text from recorded audio notes used in business. They will develop skills to accurately transcribe and format text from various audio sources, emphasising attention to detail and accuracy.
What you'll be able to do
- Understand the processes involved in preparing text from recorded audio notes.
- Understand the different types of recorded audio notes used in business.
- Accurately transcribe recorded audio notes into written text.
- Format transcribed text according to specified requirements.
Prepare text from shorthand Real unit · Highfield Qualifications
It teaches you to understand shorthand principles and develop skills to record spoken information accurately. You'll prepare text from shorthand notes and proofread to ensure professional standards in documentation.
What you'll be able to do
- Understand the principles of shorthand and its application in creating text
- Understand different shorthand systems and their features
- Use shorthand to accurately record spoken information
- Prepare text from shorthand notes efficiently
- Proofread and edit text prepared from shorthand
Presentation Software Real unit · Highfield Qualifications
You'll develop the ability to use presentation software to create and structure slideshows. The unit covers inputting and combining text, images, and media, formatting presentations, and preparing interactive elements to enhance audience engagement.
What you'll be able to do
- Input text and other information accurately within presentation slides
- Combine text, images, charts and other media effectively within presentation slides
- Use presentation software tools to structure presentations logically
- Use presentation software tools to edit and format presentations to a professional standard
- Prepare interactive slideshows for presentation, incorporating animations and transitions
Principles of Social Media within a Business Real unit · Highfield Qualifications
This unit provides learners with an understanding of social media principles within business contexts. They will learn to align social media with business objectives, select appropriate tools, measure success, and understand policy impacts.
What you'll be able to do
- Understand how social media fits into the overall objectives and marketing strategy of a business.
- Understand how to select appropriate social media tools and channels for a business based on its target audience and objectives.
- Understand how to measure the success of using social media tools and channels through key performance indicators (KPIs).
- Understand how social media policy and guidelines can impact a business's reputation and legal compliance.
- Monitor how a business is using social media to ensure compliance with policies and guidelines.
- Analyse social media data to identify trends and opportunities for improvement.
Principles of administration Real unit · Highfield Qualifications
This unit covers the principles of administration including office facility management, health and safety, meeting procedures, team supervision, and event organisation. You'll gain knowledge to manage administrative functions effectively within a business environment.
What you'll be able to do
- Understand the key principles of managing an office facility effectively.
- Understand how to ensure a safe and healthy working environment in a business.
- Understand the procedures for accurately taking minutes of meetings.
- Understand the roles and responsibilities of a chairperson in leading and managing meetings.
- Understand the principles of supervising and supporting an administration team.
- Understand the key considerations when organising events for a business.
Principles of business Real unit · Highfield Qualifications
You'll gain an understanding of key business principles including market structures, innovation, financial management, budgeting, and marketing. The unit explores factors influencing business performance and growth strategies.
What you'll be able to do
- Understand the key characteristics of different business markets, including market structures and competitive forces.
- Understand the importance of innovation for business growth and development.
- Understand the principles of financial management within a business context.
- Understand the processes involved in business budgeting and financial forecasting.
- Understand the principles of sales and marketing and their role in business success.
Principles of business communication and information Real unit · Highfield Qualifications
You'll explore negotiation techniques, presentation development and delivery, bespoke business document creation, and the role of information systems in business. The unit develops skills to communicate and negotiate effectively within a business environment.
What you'll be able to do
- Understand the role of negotiation in a business environment
- Understand different negotiation techniques and strategies
- Understand how to develop and deliver effective presentations to a business audience
- Understand the key elements of effective presentation delivery
- Understand how to create bespoke business documents for a range of purposes
- Understand the importance of accurate and professional business documentation
- Understand the role of information systems in a business environment
- Understand how information systems can be used to improve business efficiency
Principles of digital marketing and research Real unit · Highfield Qualifications
You'll gain an understanding of digital marketing principles, including its role in marketing strategy, search engine optimisation, online marketing research, and digital message design. The unit also covers the use of digital technologies for marketing purposes.
What you'll be able to do
- Understand the role of digital marketing within an organisation
- Understand the requirements for effective digital marketing campaigns
- Understand the principles of search engine optimisation (SEO) and how it improves online visibility
- Understand the principles of marketing research using the internet and online tools
- Understand the principles of effective digital marketing device and message design for different platforms
- Understand how to use digital technology for marketing purposes, including social media and email marketing
Principles of leadership and management Real unit · Highfield Qualifications
You'll understand effective decision-making principles, leadership styles, and management functions. The unit covers risk assessment, ethical considerations, and performance measurement to support organisational goals.
What you'll be able to do
- Understand the principles of effective decision making within a business context, including risk assessment and ethical considerations
- Understand different leadership styles and models, and their impact on team performance and motivation
- Understand the role, functions, and processes of management in achieving organisational goals and objectives
- Understand the importance of performance measurement and how it contributes to continuous improvement within an organisation
Principles of market research Real unit · Highfield Qualifications
You'll gain an understanding of the principles of market research, including its commissioning, design, data collection, and interpretation. They will develop the ability to plan and justify market research projects to support business decision-making.
What you'll be able to do
- Understand the basis on which market research is commissioned by organisations
- Understand how to design market research projects to meet specific objectives
- Understand the principles of marketing data collection methods and techniques
- Understand the principles of marketing data interpretation and evaluation to inform business decisions
Principles of marketing and evaluation Real unit · Highfield Qualifications
This unit covers core marketing principles including market segmentation, opportunity assessment, strategy development, and evaluation. You'll understand how to target customer groups and assess marketing effectiveness to inform decision-making.
What you'll be able to do
- Understand the key principles of market segmentation and its importance in marketing.
- Understand how to assess market opportunities for new products and/or services, considering factors such as market size, growth rate, and competitive landscape.
- Understand the principles of marketing strategy development, including target market selection, positioning, and the marketing mix (product, price, place, promotion).
- Understand how to evaluate the effectiveness of a marketing strategy using relevant metrics and key performance indicators (KPIs).
Principles of marketing stakeholder relationships Real unit · Highfield Qualifications
You'll understand marketing stakeholder relationships, including identification, building, management, and monitoring. The unit develops strategies to maintain effective stakeholder engagement aligned with business objectives.
What you'll be able to do
- Understand the nature and importance of marketing stakeholder relationships.
- Understand how to develop strategies for building and managing effective marketing stakeholder relationships.
- Understand how to monitor and control marketing stakeholder relationships to achieve business objectives.
Procure products and/or services Real unit · Highfield Qualifications
You'll learn to identify procurement requirements, select suitable suppliers, and complete purchasing activities. The unit covers specifying product or service characteristics, defining quantities and delivery schedules, and ensuring procurement complies with organisational procedures and legal requirements.
What you'll be able to do
- Identify procurement requirements, including specifying the required products and/or services.
- Select suppliers based on defined criteria, such as price, quality, and delivery times.
- Buy products and/or services in accordance with organisational procedures and legal requirements.
Produce business documents Real unit · Highfield Qualifications
You'll understand how to prepare, produce, and distribute business documents effectively. They will develop skills to format and write documents accurately using appropriate software, ensuring clear and professional communication.
What you'll be able to do
- Understand how to prepare business documents, including formatting and content requirements
- Prepare business documents accurately and efficiently, using appropriate software
- Distribute business documents using appropriate methods, ensuring confidentiality and security
Produce minutes of meetings Real unit · Highfield Qualifications
This unit provides learners with the knowledge and skills to take accurate notes and produce minutes of meetings. They will understand different minute formats and produce clear, concise minutes for distribution to relevant parties.
What you'll be able to do
- Understand the processes involved in taking minutes of meetings
- Understand the different formats used for minutes of meetings
- Take accurate and comprehensive notes of meetings
- Produce clear and concise minutes of meetings
- Distribute minutes of meetings to relevant individuals promptly
Promote equality, diversity and inclusion in the workplace Real unit · Highfield Qualifications
You'll understand equality, diversity, and inclusion principles in the workplace, including relevant policies and legislation. The unit teaches you to support inclusive practices and recognise the impact of personal behaviours on workplace culture.
What you'll be able to do
- Understand the organisational policies, procedures and legal requirements relating to equality, diversity and inclusion in the workplace.
- Understand the personal attitudes, values and behaviours that contribute to a positive and inclusive workplace culture.
- Support equality, diversity and inclusion in the workplace through appropriate actions and communication.
Provide administrative support for meetings Real unit · Highfield Qualifications
You'll explore the administrative processes involved in organising and supporting meetings, including understanding different meeting types and their specific requirements. They will develop skills to prepare, support, and manage meetings effectively.
What you'll be able to do
- Understand the administrative processes involved in organising and supporting meetings
- Understand the different types of meetings and their administrative requirements
- Make administrative preparations for meetings, including booking venues and arranging refreshments
- Prepare and distribute meeting agendas and supporting documents
- Support the administration of meetings, including taking minutes and managing attendance
Provide administrative support in schools Real unit · Highfield Qualifications
This unit provides learners with an understanding of school administration principles, legal requirements, and practical skills. You'll be able to operate school administrative systems, maintain accurate records, and support effective communication within the school environment.
What you'll be able to do
- Understand the principles of administration within a school environment
- Understand the legal and regulatory requirements relating to administration in schools
- Provide administrative services to support the smooth running of a school
- Operate school administrative systems and procedures effectively
- Maintain accurate records and documentation in accordance with school policies
Recruitment, selection and induction practice Real unit · Highfield Qualifications
This unit provides learners with knowledge of recruitment, selection, and induction principles and theories. You'll apply this understanding to recruit, select, and induct individuals effectively, ensuring compliance with legal and ethical standards.
What you'll be able to do
- Understand the principles and theories underpinning recruitment practice
- Understand the principles and theories underpinning selection practice
- Understand the principles and theories underpinning induction practice
- Recruit people into an organisation, following legal and ethical guidelines
- Select appropriate people for a specific role, using fair and objective methods
- Induct people into an organisation, ensuring they understand their role and responsibilities
Resolve administrative problems Real unit · Highfield Qualifications
It teaches you to understand and resolve administrative problems within an organisation. You'll identify issues, apply appropriate resolution techniques, and adhere to relevant legislation and organisational policies, including confidentiality and data protection requirements.
What you'll be able to do
- Understand the principles underpinning the resolution of administrative problems, including relevant legislation and organisational policies.
- Identify administrative problems, including analysing the causes and potential impact.
- Resolve administrative problems, using appropriate techniques and resources.
Resolve customers’ complaints Real unit · Highfield Qualifications
You'll understand the monitoring and resolution of customer complaints. They will develop skills to handle complaints professionally and in accordance with organisational procedures, ensuring effective resolution and customer satisfaction.
What you'll be able to do
- Understand the processes involved in monitoring customers’ complaints within an organisation
- Understand the procedures for resolving customers’ complaints effectively
- Deal with customers’ complaints in a professional and timely manner
Spreadsheet Software Real unit · Highfield Qualifications
It teaches you to use spreadsheet software to enter, edit, and organise numerical and other data accurately. You'll select and apply appropriate formulas and data analysis tools, and use formatting and presentation techniques to produce clear and professional spreadsheet outputs.
What you'll be able to do
- Use a spreadsheet to enter, edit, and organise numerical and other data accurately and efficiently.
- Select and use appropriate formulas and data analysis tools and techniques within a spreadsheet to meet specific requirements and solve problems.
- Use tools and techniques to present, format, and publish spreadsheet information in a clear, concise, and professional manner.
Store and retrieve information Real unit · Highfield Qualifications
You'll gain knowledge of information storage and retrieval principles, methods, and technologies. The unit covers organisational procedures for gathering, storing, and retrieving information accurately and securely, using both manual and electronic systems to support efficient information management.
What you'll be able to do
- Understand the principles of information storage and retrieval, including different methods and technologies
- Gather and store information accurately and securely, following organisational procedures
- Retrieve information efficiently and effectively, using appropriate search techniques and tools
Support environmental sustainability in a business environment Real unit · Highfield Qualifications
This unit covers principles of environmental sustainability in business, including resource efficiency, waste reduction, and pollution prevention. You'll identify relevant legislation and implement best practices to support sustainability.
What you'll be able to do
- Understand the key principles supporting environmental sustainability in a business environment, including resource efficiency, waste reduction, and pollution prevention.
- Understand the relevant environmental legislation and regulations that apply to businesses.
- Identify opportunities to improve environmental sustainability within a business environment.
- Implement best practice in environmental sustainability in a business environment, such as energy conservation, water management, and sustainable procurement.
- Monitor and evaluate the effectiveness of environmental sustainability initiatives.
Understand the customer service environment Real unit · Highfield Qualifications
This unit provides learners with an understanding of customer service concepts, the relationship between customer service and brand, service structures, and relevant legislation. You'll appreciate the importance of effective customer service delivery.
What you'll be able to do
- Understand the key concepts and practices that underpin effective customer service delivery
- Understand the relationship between customer service and the overall brand image and reputation of an organisation
- Understand the structure of customer service departments and their role within an organisation
- Understand the implications of relevant legislation and regulations on customer service delivery practices
Understand the legal context of business Real unit · Highfield Qualifications
You'll understand the UK legal framework affecting businesses, including sources of law, court structure, and business regulation through legislation and common law. The unit also covers principles of corporate governance, company directors’ roles, contract law, and employment law requirements.
What you'll be able to do
- Understand the key elements of the legal framework within which businesses operate
- Understand the principles of business governance and their importance
- Understand how contract law affects a business's operations
- Understand the requirements of employment law and their implications for businesses
Using Email Real unit · Highfield Qualifications
It teaches you to use email software proficiently for business communication. You'll compose, send, and manage emails effectively, applying appropriate software tools and maintaining professional standards in grammar, structure, and security.
What you'll be able to do
- Use e-mail software tools and techniques to compose clear and concise messages
- Use e-mail software tools and techniques to send messages to the intended recipients
- Manage the use of e-mail software effectively to organise and prioritise communications
- Manage the use of e-mail software effectively to maintain security and confidentiality
Website Software Real unit · Highfield Qualifications
You'll learn to create website structures and styles using coding languages such as HTML, CSS, and JavaScript. The unit covers designing logical, responsive websites with multimedia and interactive features, and includes publishing and testing multi-page websites to ensure usability and accessibility.
What you'll be able to do
- Create website structures and styles using appropriate coding languages and design principles to ensure usability and accessibility.
- Select and use website software tools and features effectively to develop multiple page websites with multimedia and interactive features, meeting specified requirements.
- Publish and test multiple page websites with multimedia and interactive features to ensure functionality, performance, and compatibility across different devices and browsers.
Word Processing Software Real unit · Highfield Qualifications
It teaches you to accurately enter and combine text, numerical data, and other information within word processing documents. They will develop skills to create and modify layouts, structures, and styles to produce well-presented documents.
What you'll be able to do
- Enter text and other information accurately within word processing documents
- Combine text and other information accurately within word processing documents
- Create appropriate layouts for word processing documents
- Modify layouts for word processing documents
- Create appropriate structures for word processing documents
- Modify structures for word processing documents
- Create appropriate styles for word processing documents
- Modify styles for word processing documents
- Use word processing software tools to format documents effectively to meet requirements
- Use word processing software techniques to format documents effectively to meet requirements
- Use word processing software tools to present documents effectively to meet requirements
- Use word processing software techniques to present documents effectively to meet requirements
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Administer the recruitment and selection process
- Standard
Communicate in a business environment
- Standard
Develop and maintain working relationships with stakeholders in social marketing programmes
- Standard
Develop and maintain your professional connections
- Standard
Develop and review operational business plans within a housing environment
- Standard
Implement strategies and plans for change initiatives
- Standard
Manage a Budget
- Standard
Obtain Stakeholder Feedback
- Standard
Organise and coordinate business travel and accommodation
- Standard
Plan, obtain and evaluate stakeholder feedback
- Standard
Prepare and maintain contracts
- Standard
Prepare specifications for contracts
- Standard
Procure health care services for individuals
- Standard
Support innovation and implement new ways of working to achieve outcomes
- Standard
Support negotiations in a business environment
- Standard
Support organisational projects
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 12 records
- 2 records
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 244 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Procurement Coordinator
This work builds a foundation in procurement, and can lead to roles such as Senior Buyer or Procurement Manager.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Administer financeAdminister human resource recordsAdminister legal filesAdminister parking and traffic challenges, representations and civil parking appealsAdminister parking and traffic debt recoveryAdminister parking dispensationsAdminister statutory parking and traffic appealsAdminister the recruitment and selection process
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Negotiate in a business environment”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Negotiate in a business environment” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Principles of digital marketing and research” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Administer finance” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Highfield Level 3 Diploma in Business Administration (RQF)
- Administer the recruitment and selection process
- Communicate in a business environment
- Develop and maintain working relationships with stakeholders in social marketing programmes
- Develop and maintain your professional connections
- Develop and review operational business plans within a housing environment
- Implement strategies and plans for change initiatives
- Manage a Budget
- Obtain Stakeholder Feedback
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Administer finance, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop knowledge of financial concepts relevant to administrative roles. The unit covers processing financial documents and transactions accurately, ensuring compliance with organisational policies and legal requirements.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 3 Diploma in Business Administration (RQF)
77 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Administer finance
- Administer human resource records
- Administer legal files
- Administer parking and traffic challenges, representations and civil parking appeals
- Administer parking and traffic debt recovery
- Administer parking dispensations
and 71 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.