How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NCFE has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NCFE awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NCFE.
Health, Public Services and Care, Health and Social Care
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NCFE. It does the teaching and the mapping. NCFE sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Benefits advice work – practice Real unit · NCFE
What you'll be able to do
- Understand the main categories of welfare benefits
- Know the key features of the benefits system
- Claim appropriate benefits or funds
Developing interaction skills for information, advice or guidance Real unit · NCFE
What you'll be able to do
- Understand how to interact with clients
- Understand the importance of effective communication skills in the delivery of information, advice or guidance
- Understand how own values, beliefs and attitudes may affect interactions with clients
- Understand the importance of confidentiality and impartiality in interactions with clients
- Know own skills and development needs
Information, advice or guidance in practice Real unit · NCFE
What you'll be able to do
- Understand the distinction between information, advice and guidance
- Understand ways of meeting information, advice or guidance requirements of clients
- Understand the boundaries of own role in meeting information, advice or guidance requirements of clients
- Understand the purpose of accurate record- keeping to fulfil good practice guidelines
Information, advice or guidance in schools and colleges Real unit · NCFE
What you'll be able to do
- Understand the national requirements for information, advice or guidance provision in a school or college
- Understand the components of information, advice and guidance provision in a school or college
- Understand own responsibilities in relation to information, advice or guidance practice within a school or college
- Know own skills and development needs
Information, advice or guidance work with groups Real unit · NCFE
What you'll be able to do
- Know the role of group work in information, advice or guidance
- Understand the factors which can influence the effectiveness of information, advice or guidance group sessions
- Plan, conduct and evaluate information, advice or guidance sessions
- Understand the skills required to establish co- operative working relationships within information, advice or guidance group sessions
Information, advice or guidance – context Real unit · NCFE
What you'll be able to do
- Understand the information, advice or guidance needs of a specific group of clients
- Understand how to explore choices and options with a specific group of clients
- Understand how to enable clients to challenge discriminatory behaviour and practice
- Understand the range of barriers which may prevent clients from being able to access information, advice or guidance services
Managing information Real unit · NCFE
What you'll be able to do
- Know the range of resources available to clients in a specific organisation
- Know a range of media which can be used to provide information for clients in own organisation
- Understand how systems for storage and retrieval of information operate in own organisation
Operating within networks to support information, advice or guidance Real unit · NCFE
What you'll be able to do
- Understand the role of networks in supporting information, advice or guidance work
- Understand the need for networks to operate within codes of practice and principles
- Understand the different roles within networks
Signposting and referral in information, advice or guidance Real unit · NCFE
What you'll be able to do
- Understand when it is appropriate to signpost or refer clients to other agencies
- Understand the difference between signposting and referral
- Know what good practice is when referring or signposting clients
- Monitor and evaluate client referrals to other agencies
Skills for advice providers Real unit · NCFE
What you'll be able to do
- Understand the role of social policy in advice work
- Understand the purpose and process of an advice interview
- Support a client to plan and take action
- Understand how to negotiate effectively on a client’s behalf
- Understand how to use information resources to meet client requirements
Specialist advice work in practice – debt Real unit · NCFE
What you'll be able to do
- Understand the factors to consider when advising a client on debt issues
- Know about the types of debt and the strategies used to resolve debt problems
- Identify own skills and development needs
Specialist advice work in practice – employment Real unit · NCFE
What you'll be able to do
- Understand the legal rights and systems which support employment advice provision
- Know the factors to consider when advising a client on employment issues
- Know own skills and development needs
Specialist advice work in practice – housing Real unit · NCFE
What you'll be able to do
- Understand the information needs and legal rights relevant to housing advice
- Know the factors to consider when advising a client on housing issues
- Know own skills and development needs
Specialist advice work in practice – refugee, immigrant or asylum seeker Real unit · NCFE
What you'll be able to do
- Understand the legal rights and status of refugees, immigrants and asylum seekers
- Know the factors to consider when advising a client on refugee, immigrant or asylum seeker issues
- Know own skills and development needs
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Initiate, and participate in, networks and discussion groups
- Standard
Provide first line asylum legal advice
- Standard
Provide first line immigration legal advice
- Standard
Provide information to clients
- Standard
Provide specialist and technical advice and guidance in courts and tribunals
- Standard
Provide specialist asylum legal advice and casework
- Standard
Provide specialist employment legal advice and progress cases with clients
- Standard
Provide specialist health and community care legal advice
- Standard
Provide specialist legal immigration advice and casework
- Standard
Provide specialist money and debt legal advice and progress cases with clients
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NCFE rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Benefits advice work – practiceDeveloping interaction skills for information, advice or guidanceInformation, advice or guidance in practiceInformation, advice or guidance in schools and collegesInformation, advice or guidance work with groupsInformation, advice or guidance – contextManaging informationOperating within networks to support information, advice or guidance
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Managing information” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Initiate, and participate in, networks and discussion groups
- Provide first line asylum legal advice
- Provide first line immigration legal advice
- Provide information to clients
- Provide specialist and technical advice and guidance in courts and tribunals
- Provide specialist asylum legal advice and casework
- Provide specialist employment legal advice and progress cases with clients
- Provide specialist health and community care legal advice
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Benefits advice work – practice, one of this qualification's own units.
Applied to your own work
Learners will gain practical knowledge of the welfare benefits system, including main benefit categories, entitlement conditions, and the process of claiming appropriate benefits or funds. The unit emphasises understanding contributory and non-contributory benefits.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NCFE CACHE Level 2 Certificate in Information, Advice or Guidance
14 units in this credential, in the order it lists them, awarded by NCFE.
- Benefits advice work – practice
- Developing interaction skills for information, advice or guidance
- Information, advice or guidance in practice
- Information, advice or guidance in schools and colleges
- Information, advice or guidance work with groups
- Information, advice or guidance – context
and 8 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.