United Kingdom · International Business Global · Lead (8-12 years)

Lead Global Programme Manager

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandLead (8-12 years)
  • Direct reports3-8 reports
  • Reports toDirector, Global PMO
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior Programme Lead · Head of Strategic Programmes (International) · Global Portfolio Lead (Programmes)

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

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1What this role really is

This role is about taking charge of our most complex, high-stakes global programmes. You'll be the person who connects the dots across continents and functions, making sure our big, strategic bets actually pay off. It's not just about managing projects; it's about shaping how we deliver value on a global scale.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Asana / JiraExpert

You'll design complex programme workflows, set up automations for cross-functional teams, manage permissions, and build custom dashboards for reporting programme health to various stakeholders.

MS Teams / SlackAdvanced

You'll manage programme-specific channels, set up integrations (like Jira bots), and establish communication protocols to ensure effective information flow across large, geographically dispersed teams.

Confluence / NotionExpert

You'll design the programme's knowledge base architecture, create advanced templates for documentation, manage user permissions, and drive the overall documentation standards for your programmes.

Power BI / TableauAdvanced

You'll connect to multiple data sources (SQL, Excel, APIs), build complex, interactive dashboards from scratch, and use DAX/calculated fields to derive deep insights into programme performance and risks.

You'll build complex financial models using Power Query, Pivot Tables, and scenario analysis for detailed programme budgeting and forecasting. You might even write basic VBA macros for automation.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Programme Scope ChangesEscalate all proposed changes to Programme Manager.Propose minor scope changes to Programme Manager; escalate major changes.Approve minor scope changes within +/- 5% of original budget/timeline; recommend major changes to SteerCo with impact analysis.
Budget Allocation (within programme)Track budget vs. actuals; flag discrepancies.Manage workstream budget up to £10K; report variances.Full authority for programme budget up to £50K; recommend changes up to £500K to SteerCo.
Resource Prioritisation (internal)Highlight resource conflicts to Programme Manager.Negotiate resource allocation for your workstream with other workstream leads.Resolve resource contention across multiple workstreams; escalate only if agreement cannot be reached with functional VPs.
Vendor SelectionResearch potential vendors; provide summary.Evaluate vendor proposals; recommend preferred vendor to Programme Manager.Select and contract vendors up to £100K; recommend strategic vendors above this to Director/VP.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Programme Budget Adherence
Keeping the programme spend within the agreed limits, no nasty surprises.
Target · Within +/- 5% of approved budget (for programmes £500K+)

A £1M programme finishes at £1.03M, that's a 3% variance – good work.

Strategic Milestone Achievement
Hitting the big, critical dates that unlock subsequent business value (e.g., market entry, product launch, system go-live).
Target · 90% of critical path milestones delivered on or ahead of schedule

New APAC market entry completed by 15 January 2026, as planned, enabling Q1 revenue targets.

Identified & Mitigated Risks
How many potential problems you spotted early and either avoided or minimised the impact of.
Target · Reduce 'Red' risks by 20% quarter-over-quarter through proactive mitigation

Identified a key vendor's financial instability early, secured an alternative, and avoided a 6-week programme delay.

Programme Value Realisation
The actual business benefit delivered by the programme post-launch, compared to what was promised.
Target · 85% of projected programme benefits (e.g., cost savings, revenue uplift) realised within 6 months post-launch

Programme promised £2M in annual cost savings; actual savings tracked at £1.7M after 6 months.

Executive SteerCo Confidence
How much the senior leadership trusts your programme updates and recommendations.
  • You're proactively consulted on strategic shifts, your recommendations are usually adopted without major challenge, and executives refer to your programme as a 'model of delivery'.
Cross-Functional Alignment
Getting different teams (Sales, Product, Tech, Marketing) to genuinely work together and feel like they're on the same page for your programme.
  • Workstream Leads from different functions actively collaborate without your constant intervention, they bring issues to you proactively, and you rarely hear 'that's not my job' from anyone involved.
Team Morale & Retention
Keeping your direct reports (and the wider programme team) motivated, engaged, and feeling supported, even when things get tough.
  • Your direct reports have strong performance reviews, low turnover, and other teams want to 'borrow' your people for their projects because they're well-managed and effective.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Big, Hairy Problems

You thrive on untangling complex global dependencies, figuring out how to get disparate teams to work together, and navigating political landscapes to achieve a shared goal.

You'll spend a Tuesday morning mapping out a solution for a critical data migration issue affecting three different regions, then present it to a sceptical VP by the afternoon.

Driving Visible Impact

You love seeing your programmes deliver tangible business value—whether it's launching a new product in a key market or optimising a core operational process that saves millions.

The satisfaction of seeing the new global CRM system go live, knowing all the late nights and difficult conversations led to a smoother sales process worldwide.

Building and Mentoring Teams

You enjoy guiding and developing junior programme managers, helping them navigate their own challenges and grow their careers.

You'll spend an hour each week coaching a Senior Programme Manager on how to handle a particularly difficult regional stakeholder, sharing your own experiences and strategies.

What frustrates people
  • Accountability without Authority: You're responsible for everything, but you can't just tell people to do things; you have to persuade them.
  • Timezone Torture: Your calendar will be a brutal mix of 6 AM calls with Singapore, mid-day meetings with London, and 8 PM check-ins with San Francisco.
  • The 'SteerCo Surprise': Spending weeks preparing a detailed recommendation, only for a senior VP who missed the last three updates to derail it with a 'what if we...' question.
  • Herding Regional VPs: Trying to get powerful regional leaders, who care more about their quarterly P&L than your global strategic initiative, to align. Each one is a unique political relationship.
  • The PowerPoint Treadmill: Feeling like you spend more time creating and tailoring status reports for a dozen different audiences than actually managing the programme.
What this role does not give you
  • A predictable 9-to-5 schedule (especially with global teams).
  • Direct line management of all programme resources.
  • A quiet, solitary work environment (it's highly collaborative and often intense).
  • Programmes that always go exactly to plan without major bumps.

6Who you work with

This role directly impacts our ability to execute on global strategy, driving significant revenue growth, market expansion, or operational efficiency improvements. You're essentially the conductor of our most important orchestras, ensuring every section plays in harmony to create something impactful for the business.

Inside the business
  • Regional Managing Directors (APAC, EMEA, Americas)
  • Heads of Product, Sales, Marketing, and Engineering
  • CFO and Finance Leadership
  • Legal and Compliance Teams
Outside the business
  • Strategic Vendors and Partners
  • Key International Clients (for bespoke programmes)
  • Industry Regulators (depending on programme scope)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience leading complex programmes (not just projects) with budgets exceeding £250K and involving multiple cross-functional teams.
  • Demonstrable experience managing stakeholders up to VP level, including successfully navigating political challenges and achieving consensus.
  • Strong track record of mentoring and developing junior programme or project managers.
  • Deep understanding and practical application of at least two formal programme management methodologies (e.g., MSP, SAFe, PMP).
  • Experience working in a global or multi-regional organisational structure.
  • Excellent command of advanced Excel functions, including Power Query and scenario modelling, or equivalent data analysis tools.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Visualisation & Storytelling

As programmes become more data-rich, simply presenting numbers isn't enough. You'll need to tell compelling stories with data, making complex insights accessible and actionable for diverse global audiences, often with limited time.

Interactive Dashboards (Power BI/Tableau) · Narrative Visualisation · Cross-Cultural Data Presentation · Data Ethics in Visualisation

  • This month: Focus on one programme report and redesign it to be more visually engaging and story-driven using your existing tools.
  • Next quarter: Take an advanced Power BI or Tableau course, specifically focusing on dashboard design and data storytelling.
  • Within 6 months: Seek feedback from a diverse group of stakeholders on the clarity and impact of your data presentations.
  • Within 12 months: Mentor a junior PM on best practices for data visualisation in their own reporting.

Quick win: Before your next SteerCo, spend an extra 30 minutes refining one key chart or graph to make its message absolutely crystal clear and impactful.

9Staying current once you are in

What people here do to keep up
  • Actively participate in industry forums or communities of practice for global programme management.
  • Attend workshops or conferences focused on international business, cross-cultural leadership, or advanced programme governance.
  • Seek out opportunities to mentor junior colleagues, even informally, to hone your leadership and coaching skills.
  • Take on stretch assignments that expose you to new regions, business units, or types of programmes.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: AI-Powered Decision Augmentation

AI isn't just for automating tasks anymore; it's becoming a powerful co-pilot for strategic decision-making. Competitors are already using AI to analyse vast datasets, predict programme outcomes, and even suggest optimal resource allocations in real-time. Those who use it will make better, faster decisions.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Lead Global Programme Manager

5 units that map to this job, from the qualifications that cover it.

  1. Manage a programme of complementary projectsNCFE · covers 3 of 9 standardsLevel 5
  2. Manage Travel Planning ProjectsOpen University Awarding Body · covers 1 of 9 standardsLevel 5
  3. Managing a Programme of Complementary ProjectsMP Awards · covers 1 of 9 standardsLevel 6
  4. Leading and Managing PeopleNQual · covers 1 of 9 standardsLevel 5
  5. Provide Leadership and Direction for an OrganisationSkills and Education Group Awards · covers 1 of 9 standardsLevel 6
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Powered Decision Augmentation

AI isn't just for automating tasks anymore; it's becoming a powerful co-pilot for strategic decision-making. Competitors are already using AI to analyse vast datasets, predict programme outcomes, and even suggest optimal resource allocations in real-time. Those who use it will make better, faster decisions.

  • Predictive Analytics for Programme Health
  • Scenario Planning with LLMs
  • AI-Driven Resource Optimisation
  • Ethical AI in Programme Management

What you’ll use

Skills this role draws on

Technical

  • Benefits Realisation Management
  • Scaled Agile Frameworks (e.g., SAFe, LeSS)
  • Quantitative Risk Analysis (e.g., Monte Carlo Simulation)
  • Stakeholder Mapping & Engagement Strategy
  • Change Management Frameworks (e.g., Prosci ADKAR)
  • Stage-Gate (or Phase-Gate) Governance

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Programme Manager (L3) at Zavmo

    3-5 years

    Skills to master

    • Mastering end-to-end programme ownership for medium-sized global programmes, building strong relationships with cross-functional leads, and demonstrating early leadership of small workstreams.

    You're ready to move on when

    • Consistently delivering programmes within +/- 10% of budget and schedule.
    • Successfully navigating at least one major programme crisis with minimal executive escalation.
    • Receiving unsolicited positive feedback from senior stakeholders on your ability to influence and align teams.
    • Actively mentoring junior project managers and taking initiative on process improvements.
  2. 2

    Programme Manager at a Large Global Enterprise

    8-10 years total experience

    Skills to master

    • Experience managing complex programmes with significant international components, exposure to different organisational structures, and a proven ability to operate in a matrix environment.

    You're ready to move on when

    • Managed programmes with budgets over £500K and teams of 20+ people (even if not direct reports).
    • Demonstrated leadership in a multi-national context, handling cultural nuances and time zone challenges.
    • Strong references from senior leaders regarding your strategic thinking and problem-solving abilities.
    • A clear understanding of different programme governance models and their practical application.
  3. 3

    Management Consultant (Programme Delivery Focus)

    6-8 years in consulting

    Skills to master

    • Exposure to a wide range of programme types and industries, strong client management and presentation skills, and the ability to quickly grasp complex business challenges and propose solutions.

    You're ready to move on when

    • Led multiple programme delivery engagements for diverse clients, often at the strategic level.
    • Proven ability to manage client expectations and navigate complex political landscapes.
    • Excellent structured problem-solving and communication skills, honed in a consulting environment.
    • Comfortable with rapid onboarding and quickly adding value in new contexts.

11Where this role leads

The long view:This Lead Global Programme Manager role is a fantastic launchpad for a truly impactful career. It's challenging, yes, but the growth opportunities are immense, and the chance to shape our global future is very real.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead Global Programme Manager is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Manage a programme of complementary projectsLevel 5

Applied to your work in Lead Global Programme Manager

By completing this unit, learners will be able to develop a programme plan, communicate aims to project managers, monitor progress, and evaluate a programme, based on an understanding of programme management principles and techniques.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Lead Global Programme Manager

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Programme Budget AdherenceKeeping the programme spend within the agreed limits, no nasty surprises.A £1M programme finishes at £1.03M, that's a 3% variance – good work.Within +/- 5% of approved budget (for programmes £500K+)
  • Strategic Milestone AchievementHitting the big, critical dates that unlock subsequent business value (e.g., market entry, product launch, system go-live).New APAC market entry completed by 15 January 2026, as planned, enabling Q1 revenue targets.90% of critical path milestones delivered on or ahead of schedule
  • Identified & Mitigated RisksHow many potential problems you spotted early and either avoided or minimised the impact of.Identified a key vendor's financial instability early, secured an alternative, and avoided a 6-week programme delay.Reduce 'Red' risks by 20% quarter-over-quarter through proactive mitigation
  • Programme Value RealisationThe actual business benefit delivered by the programme post-launch, compared to what was promised.Programme promised £2M in annual cost savings; actual savings tracked at £1.7M after 6 months.85% of projected programme benefits (e.g., cost savings, revenue uplift) realised within 6 months post-launch
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Lead Global Programme Manager to Principal Global Programme Manager (L5), and whatever you decide comes after.

Level 5 · in progressAI Fluency→ Principal Global Programme Manager (L5)→ your design
Where this takes you

This Lead Global Programme Manager role is a fantastic launchpad for a truly impactful career. It's challenging, yes, but the growth opportunities are immense, and the chance to shape our global future is very real.

See Your Progress GrowIllustration
Lead Global Programme Manager
  • Benefits Realisation Management
  • Scaled Agile Frameworks (e.g., SAFe, LeSS)
  • Quantitative Risk Analysis (e.g., Monte Carlo Simulation)
  • Stakeholder Mapping & Engagement Strategy
  • Change Management Frameworks (e.g., Prosci ADKAR)
  • Stage-Gate (or Phase-Gate) Governance
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead Global Programme Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. You'd move from managing a single complex programme to overseeing a portfolio of interconnected programmes within a business unit. Your focus shifts to resource allocation, dependency management, and value optimisation across multiple initiatives.

    • Enterprise Resource Planning (ERP) Integration Strategy
    • Advanced Financial Modelling for Portfolio ROI
    • Global PMO Methodologies & Standards Development
  2. Here, you're not just managing programmes, you're shaping the entire programme management capability for the organisation. You'll set standards, methodologies, and governance, managing a larger team of Programme Managers.

    • PMO Toolset Strategy & Implementation
    • Vendor Management for Enterprise PM Solutions
    • Strategic Portfolio Balancing & Risk Aggregation
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, you're already juggling a lot. Imagine getting a significant chunk of your week back, not by working less, but by working smarter. Our AI productivity tools aren't just buzzwords; they're here to genuinely cut through the programme management admin, giving you more time for the strategic stuff that truly matters.

As a Lead Global Programme Manager, you're drowning in status reports, risk analyses, and stakeholder communications. Our AI Hub is purpose-built to take the grunt work off your plate, letting you focus on influencing, problem-solving, and leading your teams. Think of it as having a super-efficient, tireless assistant who handles the repetitive tasks.

Automated Status Reporting

Connect an AI tool to Jira, Asana, and Excel to auto-generate your weekly status reports. It can summarise progress, flag risks based on ticket velocity, and even draft the initial narrative for your next SteerCo deck. No more spending hours pulling data and writing summaries.

Predictive Risk Analysis

Imagine AI scanning all your project communications (Slack, Teams, emails) and programme data to identify potential risks *before* humans do. It flags negative sentiment, keywords like 'bottleneck' or 'delayed,' and anomalous burn-down rates, giving you an early warning system.

Global Research Assistant

Use AI to rapidly summarise complex documents for programme planning. Need to know the key data residency laws in Brazil? Or an overview of the top three logistics partners in Southeast Asia? AI can pull that together in minutes, saving you hours of research time.

Tailored Stakeholder Comms

Draft a detailed technical update once, then ask AI to instantly create three different versions: a one-paragraph summary for the CEO, a bulleted list of impacts for the sales team, and a formal update for the finance department. Perfect for managing diverse global audiences.

Common questions

Common questions

How do you become a Lead Global Programme Manager?

Common routes in include Senior Programme Manager (L3) at Zavmo (3-5 years), Programme Manager at a Large Global Enterprise (8-10 years total experience) and Management Consultant (Programme Delivery Focus) (6-8 years in consulting). Times vary with prior experience.

Where can a Lead Global Programme Manager progress to?

This role can lead on to Principal Global Programme Manager (L5) (3-5 years) and Director, Global PMO (L6) (5-8 years), depending on the skills you build.

What level is a Lead Global Programme Manager in the UK?

This role aligns to RQF Level 5 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Lead Global Programme Manager?

Increasingly, AI-Powered Decision Augmentation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Lead Global Programme Manager, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 9 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Lead Global Programme Manager: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in International Business Global

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here—especially in global programme leadership, stakeholder influence, and strategic delivery—are highly transferable. You could easily move into similar senior roles in other large, complex organisations across various sectors like FinTech, Consulting, Manufacturing, or even NGOs that run large-scale international projects.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.