City & Guilds Limited · RQF Level 3
City & Guilds Level 3 Certificate in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits13
- Guided learning23 hours
- Units in this qualification85
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Get the skills and knowledge to lead, organise and motivate teams from ILM as a leader and manager.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Briefing the work teamReal unit · City & Guilds Limited
This unit equips learners with the skills to plan, prepare, and deliver effective team briefings. You'll learn to set clear objectives, tailor content to the audience, use appropriate communication techniques, and report on briefing outcomes.
What you'll be able to do
- Understand the key considerations when planning for a team briefing, including objectives, content, and audience
- Prepare materials and resources required for delivering an effective team briefing
- Deliver a clear and concise team briefing, using appropriate communication techniques
- Encourage participation and address questions from team members during the briefing
- Report back on the outcomes of a team briefing, including key messages, feedback received, and actions agreed
Building an awareness of waste managementReal unit · City & Guilds Limited
This unit develops learners' awareness of waste management by examining the environmental impact of industry waste, benefits of effective waste management, organisational good practice, and relevant legal requirements. You'll understand how waste contributes to pollution and climate change and the cost benefits of waste reduction and recycling.
What you'll be able to do
- Understand how industry waste impacts the environment and contributes to environmental issues.
- Understand the main benefits of managing waste effectively in the workplace, including cost savings and environmental protection.
- Understand organisational good practice with regards to waste management, including recycling and waste reduction strategies.
- Understand the legal requirements related to waste management and disposal.
Business improvement techniquesReal unit · City & Guilds Limited
You'll study continuous quality and performance improvement principles within the workplace. This unit covers business improvement tools and techniques and how to communicate the benefits of identified improvements to stakeholders for successful implementation.
What you'll be able to do
- Understand the importance of continuous quality improvement within the workplace
- Understand the importance of continuous performance improvement within the workplace
- Use a range of business improvement tools and techniques to continuously improve the workplace
- Identify areas for improvement within the workplace
- Communicate the benefits of identified improvements to relevant stakeholders for implementation
Communicating with people outside the work teamReal unit · City & Guilds Limited
This unit focuses on the importance of clear and concise communication with individuals outside the work team. You'll understand how effective communication supports organisational objectives and how to present a positive impression to external contacts.
What you'll be able to do
- Understand the importance of effective communication with people outside the team in achieving organisational objectives.
- Understand how to present a positive impression to individuals and groups outside the team, reflecting positively on the organisation.
Contributing to innovation and creativity in the workplaceReal unit · City & Guilds Limited
This unit provides learners with an understanding of innovation and creativity in a business context. You'll study different types of innovation, the drivers and conditions affecting innovation, and the role of creative thinking in fostering organisational success.
What you'll be able to do
- Understand the meaning and significance of innovation in a business context
- Understand the different types of innovation, such as product, process, and service innovation, and their application within an organisation
- Understand the key drivers of innovation, including market trends, technological advancements, and competitive pressures
- Understand the conditions that promote and hinder innovation in the workplace, such as organisational culture, leadership style, and resource availability
- Understand the use of creative thinking techniques, such as brainstorming and mind mapping, in the innovation process
- Understand the stages involved in the innovation process, from idea generation to implementation and evaluation
- Understand how to implement innovation initiatives within an organisation
- Understand how to measure the impact of innovation on organisational performance
Delegating authority in the workplaceReal unit · City & Guilds Limited
You'll understand the benefits of delegation for individuals and organisations and develop skills to delegate effectively. This unit covers providing clear instructions, supporting delegates, monitoring progress, and improving delegation and empowerment abilities.
What you'll be able to do
- Understand the benefits of delegation for both the individual and the organisation
- Delegate tasks effectively in the workplace, providing clear instructions and appropriate support
- Improve own ability to delegate and empower others by reflecting on experiences and seeking feedback
Developing Your Leadership StylesReal unit · City & Guilds Limited
You'll explore the characteristics and outcomes of effective leadership and assess their own leadership styles and behaviours. This unit examines the implications of leadership styles within organisations and supports learners in developing their leadership capabilities.
What you'll be able to do
- Understand the outcomes of effective leadership
- Assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
Developing people in the workplaceReal unit · City & Guilds Limited
This unit explores the promotion of personal development in the workplace, highlighting its benefits for individuals and organisations. You'll learn to identify development needs, set goals, and plan individual development effectively.
What you'll be able to do
- Understand the importance of promoting personal development
- Plan for an individual’s development
Developing the work teamReal unit · City & Guilds Limited
You'll explore the nature and dynamics of teams, including individual roles and stages of team development. The unit examines the advantages and disadvantages of team working, enabling learners to recognise and address team challenges.
What you'll be able to do
- Understand the fundamental nature of teams and their dynamics
- Understand the advantages of team working, such as increased creativity and problem-solving abilities
- Understand the disadvantages of team working, such as potential conflicts and communication challenges
Developing yourself and othersReal unit · City & Guilds Limited
You'll develop knowledge of identifying development needs for themselves and others using various methods such as performance reviews and feedback. The unit emphasises continuous professional development and evaluating the effectiveness of development activities.
What you'll be able to do
- Identify individual and team development needs through various methods such as performance reviews, skills gap analysis, and feedback.
- Develop self through continuous professional development, reflection, and seeking feedback.
- Develop others through coaching, mentoring, training, and delegation to achieve organisational objectives.
- Evaluate the effectiveness of development activities.
Developing yourself as a team leaderReal unit · City & Guilds Limited
This unit provides learners with an understanding of the team leader role and responsibilities. You'll learn to seek and analyse feedback on their performance, identify strengths and areas for development, and create action plans to improve their leadership skills.
What you'll be able to do
- Understand the role and responsibilities of a team leader within an organisation.
- Seek feedback on their workplace performance to identify personal strengths, weaknesses, and areas for improvement as a team leader.
Developing yourself as an effective team memberReal unit · City & Guilds Limited
You'll develop an understanding of teamwork principles, the importance of communication within teams, and conflict resolution strategies. This unit also supports learners in reviewing their own performance and contribution as effective team members.
What you'll be able to do
- Understand the definition of teams and the principles of effective teamwork.
- Understand the importance of clear and effective communication within a team environment.
- Identify and address conflict situations that may arise within a team.
- Review own performance and contribution as a member of a team, identifying strengths and areas for development.
Diversity in the workplaceReal unit · City & Guilds Limited
This unit explores diversity in the workplace and how to contribute to a positive, inclusive environment. You'll understand the benefits of diversity and strategies to manage difficulties arising from diverse individual or organisational values.
What you'll be able to do
- Understand how to contribute to a positive workplace environment that values diversity.
- Understand how to deal with difficulties that may arise from diverse individual and/or organisational values within the workplace.
Effectively selling to customersReal unit · City & Guilds Limited
This unit focuses on understanding customer needs and requirements through active listening and effective questioning. You'll learn to meet customer needs and enhance the sales process.
What you'll be able to do
- Understand customers' needs and requirements.
- Meet the customers' needs and requirements.
Enterprise awarenessReal unit · City & Guilds Limited
You'll gain an understanding of the enterprise environment, including market dynamics, competition, finance, resource management, and customer focus. The unit covers how these factors influence enterprise operations and decision-making.
What you'll be able to do
- Understand the key characteristics of the enterprise environment, including market dynamics and competition.
- Understand the role of finance in enterprise, including budgeting, financial planning, and investment.
- Understand how to manage resources effectively within an enterprise, including human, physical, and financial resources.
- Understand the importance of customer focus in enterprise, including customer satisfaction and loyalty.
Gathering, interpreting and utilising data in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of gathering, interpreting, and utilising workplace data. The unit covers identifying data sources, analysing trends and patterns, and using data to inform decision-making and action planning.
What you'll be able to do
- Gather relevant data from various sources within the workplace
- Interpret gathered data to identify trends and patterns
- Utilise interpreted data to inform decision-making and action planning
- Select appropriate data for a specific purpose or task
- Use selected data effectively to achieve a desired outcome
Giving briefings and making presentationsReal unit · City & Guilds Limited
You'll learn to plan, deliver, and evaluate briefings and presentations. This unit covers defining objectives, tailoring content to the audience, using communication techniques and visual aids, and identifying areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Improving performance of the work teamReal unit · City & Guilds Limited
You'll understand organisational requirements for team performance and how to address underperformance. The unit also covers the role of motivation in improving team outcomes and the use of key performance indicators (KPIs).
What you'll be able to do
- Understand the organisation’s requirements and expectations in relation to team performance.
- Understand how to address underperformance within a team, including identifying causes and implementing solutions.
- Understand the role of motivation in improving team performance and how to apply motivational techniques.
Induction and coaching in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge and skills to integrate new team members and coach individuals effectively. The unit covers team integration strategies, fostering a positive team culture, coaching techniques, and providing constructive feedback to support performance improvement.
What you'll be able to do
- Understand how to integrate new team members into the existing team structure and culture.
- Effectively coach individuals within the team to improve their performance and development.
Leading and motivating a team effectivelyReal unit · City & Guilds Limited
This unit equips learners with knowledge to communicate an organisation's vision and strategy effectively to a team. You'll understand how to motivate and develop the team to achieve organisational goals.
What you'll be able to do
- Communicate the organisation's vision and strategy to the team effectively.
- Motivate the team to achieve organisational goals.
- Develop the team to enhance their skills and performance.
Leading your work teamReal unit · City & Guilds Limited
This unit provides an understanding of the differences between leadership and management roles. You'll explore various leadership styles, their benefits, and potential impacts on individuals and team performance.
What you'll be able to do
- Understand the key differences between leadership and management roles
- Understand a range of leadership styles that can be adopted in the workplace
- Understand the benefits of different leadership styles in various situations
- Understand the potential impact of different leadership styles on individuals within the team
- Understand the potential impact of different leadership styles on overall team performance
Maintaining a healthy and safe working environmentReal unit · City & Guilds Limited
You'll develop knowledge of health and safety responsibilities in the workplace, including legal and organisational requirements. The unit covers conducting risk assessments, identifying hazards, and recommending control measures to maintain a safe working environment.
What you'll be able to do
- Understand the legal and organisational responsibilities relating to health and safety in the workplace.
- Conduct a risk assessment of the team's work environment, identifying potential hazards and implementing control measures.
Management CommunicationReal unit · City & Guilds Limited
You'll understand the importance of effective communication in management and develop communication skills suited to different audiences and situations. The unit includes evaluation of personal communication skills and strategies for improvement.
What you'll be able to do
- Understand the importance of effective communication in management, including different communication styles and channels
- Develop effective communication skills as a reflective manager, adapting communication to suit different audiences and situations
- Evaluate own communication skills and identify areas for improvement, using feedback and reflection
Managing equality and diversity in own areaReal unit · City & Guilds Limited
You'll gain knowledge of equality and diversity legislation, organisational policies, and the impact of discriminatory behaviour within their area of responsibility. It teaches you to influence the management of equality and diversity effectively in the workplace.
What you'll be able to do
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Influence the management of equality and diversity in own area of responsibility
Managing risk in the workplaceReal unit · City & Guilds Limited
You'll study the importance of managing workplace risks, including legal and ethical considerations and organisational policies. The unit develops skills to identify hazards within their area of responsibility and apply appropriate risk assessment and control measures.
What you'll be able to do
- Understand the importance of managing risks in the workplace, considering legal, ethical and organisational factors
- Identify potential risks within own area of responsibility, using appropriate risk assessment techniques
- Manage identified risks in own area of responsibility, implementing suitable control measures and monitoring their effectiveness
Managing workplace projectsReal unit · City & Guilds Limited
This unit provides learners with the skills to manage simple workplace projects, covering project stages, planning, resource organisation, and progress monitoring. You'll also understand the financial and non-financial implications of projects, including budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Managing yourselfReal unit · City & Guilds Limited
It teaches you to develop effective personal time management skills to achieve team goals and manage their own stress. You'll identify time management techniques, prioritise tasks, recognise signs of stress, and apply coping strategies.
What you'll be able to do
- Use effective personal time management techniques to prioritise tasks and achieve team goals.
- Manage own stress levels using appropriate coping mechanisms and strategies.
- Recognise the signs of stress in oneself and others.
- Seek support for managing stress effectively.
Meeting customer needsReal unit · City & Guilds Limited
You'll explore the principles and importance of customer care within an organisation. This unit covers how to meet customer needs effectively and the significance of collecting, storing, and interpreting customer feedback to enhance service delivery.
What you'll be able to do
- Understand the principles of customer care and its importance within an organisation
- Recognise the benefits of providing good customer care to both the customer and the organisation
- Effectively meet customer needs and expectations in a professional manner
- Understand the importance of collecting customer feedback to improve services
- Understand the processes involved in storing and interpreting customer feedback to enhance customer satisfaction
Methods of communicating in the workplaceReal unit · City & Guilds Limited
This unit explores the importance of effective communication in the workplace and various communication methods. You'll evaluate the advantages and disadvantages of different approaches and learn to adapt communication to suit diverse audiences and overcome barriers.
What you'll be able to do
- Understand the importance of effective communication in the workplace for achieving organisational goals.
- Understand how different communication methods can be used effectively in the workplace.
- Understand how to adapt communication methods to suit different audiences and situations.
- Understand how to overcome barriers to effective communication in the workplace.
Planning and allocating workReal unit · City & Guilds Limited
You'll explore effective work planning and allocation within a team, including resource identification, setting realistic deadlines, and task prioritisation. The unit also covers strategies to improve team performance by monitoring progress and providing support.
What you'll be able to do
- Plan work effectively in the workplace, taking into account available resources and deadlines
- Allocate work to team members, considering their skills, experience, and workload
- Understand how to improve the performance of a team in delivering to plan, including monitoring progress and providing support
Planning and leading a complex team activityReal unit · City & Guilds Limited
You'll learn to plan and lead complex team activities. The unit covers defining objectives, resource allocation, timeline development, role assignment, effective communication of plans, and reviewing leadership performance throughout the activity.
What you'll be able to do
- Plan a complex team activity, considering resources, timelines, and objectives
- Communicate information about the activity clearly and effectively to the team
- Review own ability to lead a team through a complex activity, identifying strengths and areas for development
Planning and monitoring workReal unit · City & Guilds Limited
It teaches you to plan, allocate, and monitor work within a team, aligning activities with organisational objectives. You'll explore relevant organisational guidelines, resource management, and performance monitoring techniques.
What you'll be able to do
- Understand how to work within the organisational guidelines and procedures to achieve team goals and objectives.
- Understand how to plan and allocate work effectively to team members, considering their skills and workload.
- Understand how to monitor a team’s performance against the agreed plan, identifying any deviations and taking corrective action.
Planning change in the workplaceReal unit · City & Guilds Limited
It teaches you to understand the internal and external forces driving change within an organisation. You'll learn to identify areas requiring change, plan change initiatives, and communicate these plans effectively to stakeholders.
What you'll be able to do
- Understand the various forces that drive change within an organisation, including internal and external factors
- Understand the potential impact of change on individuals, teams and the organisation as a whole
- Identify areas where change is needed within an organisation
- Plan a change initiative, including setting objectives, identifying resources and developing a timeline
- Communicate the planned change effectively to stakeholders
- Manage resistance to change and support individuals through the transition
Providing quality to customersReal unit · City & Guilds Limited
You'll understand the importance of quality in organisational operations and its impact on customer satisfaction. The unit covers delivering quality services and products in accordance with organisational standards and procedures.
What you'll be able to do
- Understand the importance of quality in all aspects of the organisation's operations and its impact on customer satisfaction.
- Deliver quality service and products within the organisation, adhering to established standards and procedures.
Satisfying customer requirementsReal unit · City & Guilds Limited
This unit equips learners with knowledge of how to satisfy customer requirements effectively. You'll explore different types of customer needs, methods for identifying these needs, the importance of meeting expectations, and techniques for handling complaints.
What you'll be able to do
- Effectively satisfy customer requirements in a business environment.
Setting team objectives in the workplaceReal unit · City & Guilds Limited
It teaches you to set, prioritise, monitor, and assess SMART objectives for a team aligned with organisational goals. You'll also explore time management methods and how to evaluate the achievement of objectives.
What you'll be able to do
- Understand different methods of time management within the workplace
- Set SMART objectives for the team in line with organisational goals
- Prioritise SMART objectives for the team based on importance and urgency
- Monitor the progress of SMART objectives for the team
- Assess the achievement of workplace objectives against pre-defined criteria
Solving problems and making decisionsReal unit · City & Guilds Limited
This unit equips learners with problem-solving and decision-making skills within an organisational context. You'll learn to describe problems, gather and interpret information, evaluate options, plan and monitor decisions, and review their implementation and impact.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Understand how to establish an effective teamReal unit · City & Guilds Limited
It teaches you to establish and maintain effective teams by understanding communication styles, conflict resolution techniques, and team-building principles. You'll explore how to foster collabouration, define roles, and maintain positive working relationships.
What you'll be able to do
- Understand how to develop and maintain effective working relationships within a team environment, considering communication styles and conflict resolution techniques.
- Understand the key elements of building a successful team, including defining roles, setting goals, and fostering collaboration.
Understand how to lead effective meetingsReal unit · City & Guilds Limited
This unit equips learners with the knowledge to lead effective meetings, including preparation, planning, and management. You'll understand how to set meeting objectives, create agendas, select participants, and facilitate discussions to achieve outcomes.
What you'll be able to do
- Understand how to prepare for a meeting, including setting objectives and creating an agenda
- Understand how to plan a meeting, including selecting participants and choosing a suitable venue
- Understand how to manage a meeting effectively, including facilitating discussion and managing time
Understand how to manage contracts and contractors in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of contract and contractor management within the workplace, including relevant policies, procedures, and legal requirements. The unit enables effective management of contracts and contractors in line with organisational standards.
What you'll be able to do
- Understand how contracts are managed in the workplace, including relevant policies and procedures
- Understand how contractors can be effectively managed in the workplace, including legal and organisational requirements
Understand the organisation and its contextReal unit · City & Guilds Limited
This unit provides learners with an understanding of an organisation's structure, culture, and purpose. You'll explore internal factors influencing operations and performance, as well as the external context affecting the organisation.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Change in the WorkplaceReal unit · City & Guilds Limited
This unit covers the concept of change within the workplace, including common reasons for change and its impact on individuals and teams. You'll develop knowledge of how to support change implementation by communicating effectively and managing resistance.
What you'll be able to do
- Understand the nature of change in the workplace, including common reasons for change and potential impacts on individuals and teams.
- Support the implementation of change in the workplace, including strategies for communicating change and addressing concerns.
Understanding Good Practice in Coaching within an Organisational ContextReal unit · City & Guilds Limited
You'll explore effective coaching practices within an organisational context, including various coaching models and the importance of ethical contracting. The unit also covers the coaching process and the role of recording, reflection and supervision in workplace coaching.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Good Practice in Mentoring within an Organisational ContextReal unit · City & Guilds Limited
You'll develop an understanding of effective mentoring practices within an organisational context. The unit covers characteristics of effective mentors, ethical contracting, mentoring processes, and the role of recording, reflection, and supervision in mentoring.
What you'll be able to do
- Understand the characteristics of effective mentoring within an organisational context
- Understand the benefits of mentoring for both the mentor and the mentee
- Understand the importance of establishing effective and ethical contracting arrangements in mentoring relationships
- Understand the key elements of an effective mentoring contract
- Understand the stages involved in the process of effective mentoring within their own workplace
- Understand the importance of active listening and questioning skills in mentoring
- Understand the role of recording, reflection, and supervision in mentoring within their own practice or other contexts
- Understand the importance of maintaining confidentiality and ethical boundaries in mentoring
Understanding Mental Health in the WorkplaceReal unit · City & Guilds Limited
This unit provides an understanding of the importance of mental health in the workplace and the spectrum of mental health conditions. You'll learn to identify signs of distress, promote positive mental health, and signpost to appropriate support.
What you'll be able to do
- Understand why mental health matters in the workplace, including its impact on productivity, absenteeism, and employee wellbeing.
- Understand the spectrum of mental health, including common mental health conditions such as anxiety, depression, and stress.
- Identify signs of distress in the workplace, including changes in behaviour, mood, and performance.
- Understand how to promote positive mental health and wellbeing in the workplace.
- Understand how to signpost individuals to appropriate support and resources.
Understanding and developing relationships in the workplaceReal unit · City & Guilds Limited
It teaches you to understand and develop workplace relationships by recognising the needs and expectations of others. You'll practise empathy, effective communication, and strategies for managing relationships where needs cannot be fully met.
What you'll be able to do
- Understand the needs and/or expectations of others in the workplace, considering diverse perspectives and communication styles.
- Meet the needs and/or expectations of others in the workplace, demonstrating empathy and effective communication skills.
- Manage relationships where it is not possible to meet the needs and/or expectations of others, using conflict resolution and negotiation techniques.
Understanding conflict management in the workplaceReal unit · City & Guilds Limited
This unit introduces learners to conflict management principles in the workplace, including definitions, forms of conflict, and the benefits of early intervention. You'll compare conflict resolution approaches such as mediation and negotiation and consider organisational policies.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding costs and budgets in an organisationReal unit · City & Guilds Limited
This unit provides learners with an understanding of budgets and costs within an organisation. You'll explore the purpose and function of budgets, different types of budgets, budget preparation and control, and methods for analysing and managing costs.
What you'll be able to do
- Understand the purpose and function of budgets within an organisation
- Understand the different types of budgets used in organisations
- Understand the process of budget preparation and control
- Understand the different types of costs incurred within an organisation
- Understand methods for analysing and controlling costs within an organisation
Understanding customer service standards and requirementsReal unit · City & Guilds Limited
You'll gain an understanding of the legal and organisational requirements for managing customer service. The unit covers customer service standards, relevant legislation, internal policies, and methods for monitoring and improving customer service performance.
What you'll be able to do
- Understand the legal and organisational requirements for managing customer service, including relevant legislation and internal policies.
- Understand customer service standards, including quality expectations and performance indicators.
- Monitor customer service performance, using appropriate methods and tools to gather feedback and identify areas for improvement.
Understanding discipline in the workplaceReal unit · City & Guilds Limited
You'll explore the legal aspects and organisational policies related to discipline in the workplace. The unit includes understanding relevant legislation, disciplinary procedures, and methods for monitoring discipline to ensure fairness and compliance.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding effective team workingReal unit · City & Guilds Limited
This unit covers the characteristics of effective working teams within an organisation. You'll understand the benefits of teamwork, roles and responsibilities of team members, and factors contributing to a positive team environment.
What you'll be able to do
- Understand the characteristics of effective working teams within an organisation.
Understanding financial managementReal unit · City & Guilds Limited
This unit introduces learners to financial management within an organisation, covering the role of finance, the importance of recording financial information, and the use of budgets to manage operational areas. You'll learn to analyse financial functions and understand their impact on decision-making.
What you'll be able to do
- Understand the role of finance within the context of an organisation and its impact on decision-making
- Understand the value of recording financial management information for analysis and reporting purposes
- Understand how to create and manage budgets for the effective management of own area of operation
Understanding good practice in workplace coachingReal unit · City & Guilds Limited
You'll study the context and process of effective workplace coaching. The unit covers creating a positive coaching environment, roles and responsibilities, coaching stages, goal setting, feedback, and development planning.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding good practice in workplace mentoringReal unit · City & Guilds Limited
You'll gain knowledge of good practice in workplace mentoring, including its purpose, benefits, and limitations. The unit covers establishing rapport, setting goals, providing feedback, and monitoring progress within the mentoring process.
What you'll be able to do
- Understand the context for effective workplace mentoring, including its benefits and limitations
- Understand the process for effective workplace mentoring, including establishing rapport, setting goals, and providing feedback
Understanding health and safety in the workplaceReal unit · City & Guilds Limited
You'll study organisational health and safety policies, responsibilities, risk assessments, and control measures. The unit emphasises understanding both organisational and individual responsibilities to maintain a safe and healthy working environment.
What you'll be able to do
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, including risk assessments and control measures
- Understand own responsibilities for health and safety in the workplace, including reporting hazards and following safe working practices
Understanding how to manage remote workersReal unit · City & Guilds Limited
You'll study the nature of remote working and how to manage remote teams effectively. The unit covers communication strategies, leadership approaches, and support mechanisms to ensure remote workers' well-being and productivity.
What you'll be able to do
- Understand the nature of remote working, including its benefits and challenges.
- Lead a remote working team effectively, including communication and performance management.
- Provide support for remote workers to ensure their well-being and productivity.
Understanding how to manage the efficient use of materials and equipmentReal unit · City & Guilds Limited
You'll understand how to manage the efficient use of materials and equipment within an organisation. The unit covers acquisition, control, recording of material stocks, equipment use, and waste minimisation strategies.
What you'll be able to do
- Understand how material stocks are acquired within an organisation.
- Understand how material stocks are controlled to prevent loss and wastage.
- Understand how material stocks are recorded accurately for auditing and reporting purposes.
- Understand the need for effective and efficient use of equipment to maximise productivity.
- Minimise waste in an organisation through effective resource management.
Understanding how to motivate to improve performanceReal unit · City & Guilds Limited
This unit explores factors influencing motivation in the workplace and the application of motivational theories to improve performance. You'll understand how individual needs, organisational culture, and job design impact motivation levels.
What you'll be able to do
- Understand the various factors that influence motivation levels in the workplace, including individual needs, organisational culture, and job design.
- Understand how different theories of motivation can be applied to improve performance levels within a team or organisation.
- Understand how to apply motivational techniques to improve individual and team performance.
- Understand how to monitor and evaluate the effectiveness of motivational strategies.
Understanding incident management and disaster recovery in the workplaceReal unit · City & Guilds Limited
This unit provides knowledge of business risk management and potential threats to organisational operations. You'll understand strategies to reduce the impact of business interruptions and procedures for recovery following major incidents.
What you'll be able to do
- Understand business risk management principles and identify potential threats to the organisation's operations
- Understand how to reduce the impact of business interruption on people and the organisation as a whole
- Understand how to implement recovery procedures after a major incident has occurred in the workplace, minimising disruption and ensuring business continuity
Understanding innovation and change in an organisationReal unit · City & Guilds Limited
You'll study innovation and change within organisations, including definitions, types, and their importance for success. The unit covers planning, implementing, monitoring, reviewing, and communicating change, as well as its effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadershipReal unit · City & Guilds Limited
You'll study different leadership styles and their impact on team performance. The unit also covers key leadership qualities and supports learners in reviewing their own leadership potential and areas for development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding marketing for managersReal unit · City & Guilds Limited
You'll explore basic marketing concepts such as market segmentation, targeting, positioning, and the marketing mix. The unit also covers the marketing context and how these concepts are applied within an organisation.
What you'll be able to do
- Understand basic marketing concepts and their application within an organisation
- Understand the marketing context, including the external factors that influence marketing decisions
Understanding negotiation and networking in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of influencing and negotiating techniques to achieve workplace objectives. The unit also covers the value of networking, including building and maintaining professional relationships.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding organising and delegating in the workplaceReal unit · City & Guilds Limited
This unit provides learners with an understanding of organising people to achieve workplace objectives and the delegation process. You'll explore organisational structures, matching skills to roles, and the importance of clear instructions when delegating tasks.
What you'll be able to do
- Understand the principles of organising people effectively to achieve specific objectives in the workplace.
- Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.
Understanding performance managementReal unit · City & Guilds Limited
You'll understand the value of performance management in achieving organisational and individual goals. The unit covers managing individual performance, providing feedback, and addressing underperformance within a team setting.
What you'll be able to do
- Understand the value of assessing performance to meet both organisational goals and individual development needs
- Understand how performance management contributes to overall organisational success
- Manage the performance of individuals within a team, including setting objectives, providing feedback and conducting performance reviews
- Understand the importance of providing regular and constructive feedback in the workplace
- Understand how feedback can be used to improve performance and motivate individuals
- Manage underperformance in the workplace, including identifying the causes, implementing improvement plans and taking disciplinary action if necessary
Understanding procurement and supplier management in the workplaceReal unit · City & Guilds Limited
You'll understand procurement processes within an organisation, including ethical and sustainable practices. The unit covers identifying, selecting, and managing specialists and suppliers, and the stages of procurement from needs identification to contract management.
What you'll be able to do
- Understand the procurement processes and procedures within own organisation
- Understand how specialists and suppliers are identified, selected, and managed effectively within own organisation
Understanding quality management in the workplaceReal unit · City & Guilds Limited
You'll gain an understanding of quality management principles and their significance in the workplace. The unit covers the impact of quality management on organisational performance and customer satisfaction, as well as the processes involved in delivering quality outcomes.
What you'll be able to do
- Understand the importance of quality management within the workplace, including its impact on organisational performance and customer satisfaction.
- Understand how quality is delivered within the workplace, including the processes, procedures, and systems involved.
Understanding recruitment and selection of new staff in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge and skills to plan and execute recruitment and selection processes. The unit covers defining job roles, developing job descriptions and person specifications, selecting candidates, and understanding recruitment channels and their impact.
What you'll be able to do
- Plan the recruitment and selection process for new staff in the workplace, including defining job roles and responsibilities
- Develop a recruitment strategy to attract suitable candidates
- Select the right person for a job role based on their skills, experience and qualifications
- Conduct effective interviews and assessments to evaluate candidates
- Make informed hiring decisions based on the evidence gathered during the recruitment and selection process
Understanding sales in the workplaceReal unit · City & Guilds Limited
You'll understand the sales process and the role of the sales team in achieving organisational objectives. The unit covers the stages and key activities of sales, relationship building with customers, and how the sales team contributes to overall business goals.
What you'll be able to do
- Understand the stages and key activities involved in the sales process.
- Understand the role and importance of the sales team in achieving the overall objectives of the organisation.
Understanding security measures in the workplaceReal unit · City & Guilds Limited
You'll develop a comprehensive understanding of workplace security measures and relevant legislation. It teaches you to evaluate the effectiveness of existing security measures and identify improvements to enhance organisational safety.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplaceReal unit · City & Guilds Limited
This unit covers the recognition and management of stress in the workplace, including identifying signs and symptoms, sources of stress, and techniques such as time management and relaxation. You'll also understand how to support individuals and minimise stress among team members.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding support services operations in an organisationReal unit · City & Guilds Limited
This unit provides knowledge of support services operations within an organisation, including the range of services required, relevant legislation, current delivery methods, and options for effective provision. You'll understand how support services contribute to organisational functioning.
What you'll be able to do
- Understand the range of support services required by the organisation
- Understand the legislation that impacts on support services within the organisation
- Understand what support services are and how they are currently being provided
- Understand how support services are currently being delivered
- Understand the options available for delivering support services
Understanding sustainability and environmental issues in an organisationReal unit · City & Guilds Limited
This unit covers the concepts of sustainability and corporate social responsibility (CSR) within an organisation. You'll understand environmental issues affecting organisations, how to manage these issues, and the constraints and opportunities presented by organisational buildings in promoting environmental friendliness.
What you'll be able to do
- Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
- Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
- Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.
Understanding the communication process in the workplaceReal unit · City & Guilds Limited
It teaches you to understand the communication process in the workplace, including its nature, importance, and methods. You'll assess their own communication effectiveness and explore how communication supports relationship building and organisational goals.
What you'll be able to do
- Understand the nature and importance of the communication process in the workplace, including its role in building relationships and achieving organisational goals
- Understand the key elements of the communication process, such as sender, receiver, message, and feedback
- Understand the different methods of communication, including verbal, non-verbal, written, and electronic communication
- Understand the advantages and disadvantages of different communication methods
- Understand the barriers to effective communication and how to overcome them
- Assess own effectiveness in communication, identifying strengths and areas for improvement
- Adapt communication style to suit different audiences and situations
Understanding the induction of new staff in the workplaceReal unit · City & Guilds Limited
This unit covers the key stages and components of an effective staff induction process, including pre-employment, initial orientation, and ongoing support. You'll understand how to evaluate induction effectiveness in relation to staff retention and performance.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding the management role to improve management performanceReal unit · City & Guilds Limited
You'll gain knowledge of the responsibilities of middle managers in achieving organisational goals. The unit covers delegation, communication, leadership styles, and assessing personal development opportunities to improve managerial performance.
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
- Understand the importance of effective delegation and empowerment in middle management
- Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
- Understand the impact of different leadership styles on team performance and organisational culture
- Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
- Create a personal development plan to improve own managerial performance
Understanding training and coaching in the workplaceReal unit · City & Guilds Limited
This unit provides learners with an understanding of training and coaching in the workplace. You'll identify training needs, adapt methods to learning styles, evaluate training effectiveness, and understand the benefits and processes of coaching.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Understanding workplace information systemsReal unit · City & Guilds Limited
This unit provides an understanding of workplace information systems, their maintenance, and data security principles. You'll explore the use of IT applications for managing information and protecting data integrity within an organisation.
What you'll be able to do
- Understand the need to maintain information systems within an organisation, including data security and integrity
- Understand the use and application of IT applications for information systems in an organisation, including databases and reporting tools
Using information to solve problemsReal unit · City & Guilds Limited
It teaches you to use information effectively to identify, analyse, and solve problems. You'll learn to access reliable information sources, apply analytical methods, and evaluate the effectiveness of implemented solutions.
What you'll be able to do
- Use information to identify problems effectively.
- Use information to analyse problems.
- Use information to solve problems in a structured way.
- Evaluate the effectiveness of solutions to problems.
Using resources effectively and efficiently in the workplaceReal unit · City & Guilds Limited
This unit focuses on the effective and efficient use of resources in the workplace. You'll understand the impact of resource utilisation on organisational performance and sustainability and identify methods to minimise waste and maximise productivity.
What you'll be able to do
- Understand the importance of using resources effectively in the workplace to minimise waste
- Understand the importance of using resources efficiently in the workplace to maximise productivity
- Recognise the impact of resource usage on organisational performance and sustainability
Working with customers legallyReal unit · City & Guilds Limited
You'll gain knowledge of customer rights under UK legislation, team responsibilities in customer service, and organisational complaints procedures. This unit ensures learners understand how to maintain legal compliance in customer interactions.
What you'll be able to do
- Understand the customer’s rights in line with current UK legislation, including consumer protection laws.
- Understand the responsibilities of the team in line with organisational policy regarding customer service and legal compliance.
- Understand the organisation’s complaints procedure, including how to escalate complaints and record outcomes.
Working within organisational and legal guidelinesReal unit · City & Guilds Limited
You'll gain knowledge of employees' legal responsibilities, including health and safety and data protection legislation. The unit also covers organisational disciplinary and appeals policies, enabling learners to understand procedures and employee rights.
What you'll be able to do
- Understand employees' legal responsibilities within the workplace, including relevant legislation and regulations.
- Understand the organisation's disciplinary and appeals policy, including procedures and employee rights.
Workplace CommunicationReal unit · City & Guilds Limited
It teaches you to understand the importance of effective workplace communication. You'll explore various communication methods, barriers to communication, and the significance of maintaining accurate records within a professional environment.
What you'll be able to do
- Understand the importance of effective communication in the workplace.
- Understand different methods of communication and their appropriate application.
- Understand the importance of maintaining accurate records of communication within a professional setting.
Workplace records and information systemsReal unit · City & Guilds Limited
You'll understand the reasons for keeping accurate records within an organisation, including legal and organisational requirements. This unit covers methods for storing, indexing, retrieving data, and the importance of maintaining confidentiality and security.
What you'll be able to do
- Understand the legal and organisational reasons for keeping accurate and up-to-date records within an organisation
- Understand different methods of storing data and information, including electronic and paper-based systems
- Understand how data and information is indexed to facilitate efficient retrieval
- Understand the importance of ensuring the confidentiality of records to comply with data protection regulations
- Understand the importance of ensuring the security of records to prevent unauthorised access or loss
Writing for businessReal unit · City & Guilds Limited
This unit equips learners with the skills to produce effective written business communications. You'll understand planning, structuring documents, using appropriate language and tone, and writing clearly and concisely for diverse audiences.
What you'll be able to do
- Plan and structure written business communications
- Use appropriate language and tone for different business audiences
- Write clear, concise, and accurate business documents
- Proofread and edit written business communications
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Briefing the work teamBuilding an awareness of waste managementBusiness improvement techniquesCommunicating with people outside the work teamContributing to innovation and creativity in the workplaceDelegating authority in the workplaceDeveloping Your Leadership StylesDeveloping people in the workplace
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 3 Certificate in Leadership and Management
- Develop a healthy and safe organisational environment
- Driving Innovation: Identifying and Implementing New Ideas
- Identify and evaluate forces for change that may impact on the workforce
- Lead your organisation
- Manage and lead transport planning teams
- Manage effective workplace relationships to benefit your design business
- Manage flexible and remote working arrangements
- Managing the Induction of Staff
Where this can lead
Onboarding and Induction Specialist
Your journey here is really what you make of it. We're committed to helping you grow, whether that's becoming a deep specialist in onboarding, leading a team, or exploring other areas of people and talent. The opportunities are definitely there if you're willing to grab them.
See the whole journey →Opens the roleOnboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLegal Risk ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleWorkplace Change ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleSenior Workplace Change ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleBusiness Improvement ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleDirector, EHS & SustainabilityOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 25 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Develop a healthy and safe organisational environmentDriving Innovation: Identifying and Implementing New IdeasIdentify and evaluate forces for change that may impact on the workforceLead your organisationManage and lead transport planning teamsManage effective workplace relationships to benefit your design businessManage flexible and remote working arrangementsManaging the Induction of StaffPlan change in your work environment
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners with the skills to plan, prepare, and deliver effective team briefings. Learners will learn to set clear objectives, tailor content to the audience, use appropriate communication techniques, and report on briefing outcomes.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Certificate in Leadership and Management
85 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Briefing the work team
- Building an awareness of waste management
- Business improvement techniques
- Communicating with people outside the work team
- Contributing to innovation and creativity in the workplace
- Delegating authority in the workplace
and 79 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.