City & Guilds Level 4 Diploma in Principles of Leadership and Management

What you'll be able to do

• Understand how to analyse data using a statistical tool to support management decision-making.
• Interpret the results generated from a statistical analysis to inform a management decision.

What you'll be able to do

• Understand different leadership styles within an organisation, including their strengths and weaknesses
• Review the effectiveness of own leadership capability and performance in meeting organisational values and goals
• Adopt an effective leadership style to motivate staff to achieve organisational values and goals

What you'll be able to do

• Understand own ability to fulfil key responsibilities of the leadership role.
• Evaluate own ability to lead others.

What you'll be able to do

• Understand how budgetary planning supports the achievement of an organisation's strategic objectives
• Understand the processes involved in developing and implementing budgets within an organisation
• Understand the importance of effective budget control in ensuring financial stability and accountability
• Understand how to measure and monitor performance against budgets, identifying variances and their potential causes
• Understand how to take corrective action to address budget variances and ensure that objectives are met

What you'll be able to do

• Understand the meaning and significance of innovation in a business context
• Understand the different types of innovation, such as product, process, and service innovation, and their application within an organisation
• Understand the key drivers of innovation, including market trends, technological advancements, and competitive pressures
• Understand the conditions that promote and hinder innovation in the workplace, such as organisational culture, leadership style, and resource availability
• Understand the use of creative thinking techniques, such as brainstorming and mind mapping, in the innovation process
• Understand the stages involved in the innovation process, from idea generation to implementation and evaluation
• Understand how to implement innovation initiatives within an organisation
• Understand how to measure the impact of innovation on organisational performance

What you'll be able to do

• Understand how to gather, analyse, and present data
• Use data analysis to justify a management decision

What you'll be able to do

• Understand the benefits of delegation for both the individual and the organisation
• Delegate tasks effectively in the workplace, providing clear instructions and appropriate support
• Improve own ability to delegate and empower others by reflecting on experiences and seeking feedback

What you'll be able to do

• Critically assess own beliefs in relation to management theories
• Critically assess own attitudes in relation to management theories
• Critically assess own value systems in relation to management theories
• Critically assess the validity of management theories in relation to own beliefs
• Critically assess the validity of management theories in relation to own attitudes
• Critically assess the validity of management theories in relation to own values

What you'll be able to do

• Assess own mental toughness using appropriate tools and techniques
• Understand how mental toughness can be developed through various strategies
• Plan to improve own mental toughness by setting goals and identifying actions

What you'll be able to do

• Understand the outcomes of effective leadership
• Assess own leadership styles
• Understand the implications of own leadership styles for self and for leadership within own organisation
• Assess own leadership behaviour, in terms of the factors which determine effective leadership
• Understand how to develop own leadership style and effectiveness

What you'll be able to do

• Understand the key elements of an organisation’s culture and its impact on performance
• Understand the importance of organisational values in underpinning a culture that fosters innovation and improvement
• Understand the roles of different functions within an organisation in supporting innovation and change initiatives
• Develop a culture that supports the generation and implementation of new ideas
• Understand the importance of risk management in creating a culture that supports creativity and innovation
• Understand the important role of communication in facilitating the innovation process

What you'll be able to do

• Understand the importance of leading teams effectively to achieve organisational goals and objectives
• Develop teams, fostering collaboration and a shared sense of purpose
• Lead teams, motivating individuals and ensuring the achievement of organisational goals and objectives

What you'll be able to do

• Understand the importance of promoting personal development
• Plan for an individual’s development

What you'll be able to do

• Identify individual and team development needs through various methods such as performance reviews, skills gap analysis, and feedback.
• Develop self through continuous professional development, reflection, and seeking feedback.
• Develop others through coaching, mentoring, training, and delegation to achieve organisational objectives.
• Evaluate the effectiveness of development activities.

What you'll be able to do

• Plan a briefing or presentation, considering the target audience, objectives, and key messages.
• Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
• Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.

What you'll be able to do

• Understand the strategic context of environmental sustainability within organisations.
• Understand how to identify environmental problems and issues within an organisation.
• Understand how to resolve environmental problems and issues through the application of an environmental audit.

What you'll be able to do

• Understand the purpose and function of financial statements, including the balance sheet, income statement, and cash flow statement
• Understand the financial expectations and information needs of various organisational stakeholders, such as shareholders, creditors, and employees
• Understand how to calculate and use a range of financial ratios to assess organisational performance
• Understand how to interpret financial ratios to assess performance areas relevant to organisational stakeholders, such as profitability, liquidity, and solvency
• Analyse financial statements using financial ratios to assess organisational performance

What you'll be able to do

• Understand the concept of knowledge management, including its definition and key principles
• Understand the importance of knowledge management in terms of an organisation’s knowledge assets, including intellectual property and expertise
• Understand the management of knowledge assets, including their identification, storage, sharing and utilisation
• Understand the key knowledge management processes required for innovation, including knowledge creation, capture, transfer and application
• Develop a framework for establishing a knowledge management culture within the organisation, including strategies for promoting knowledge sharing and collaboration

What you'll be able to do

• Understand the need for innovation within an organisation.
• Understand the need for change management within an organisation.
• Propose innovative solutions to improve organisational performance.
• Lead change within an organisation.
• Manage change within an organisation.

What you'll be able to do

• Communicate the organisation's vision and strategy to the team effectively.
• Motivate the team to achieve organisational goals.
• Develop the team to enhance their skills and performance.

What you'll be able to do

• Understand financial concepts used to inform management decisions.
• Make a financial case to inform a management decision.

What you'll be able to do

• Plan a professional presentation, taking into account the audience, purpose, and key messages
• Structure the presentation logically and effectively to engage the audience
• Select appropriate visual aids and supporting materials to enhance the presentation
• Deliver a professional presentation with confidence and clarity
• Use effective communication techniques to engage the audience and convey key messages
• Manage time effectively during the presentation
• Respond to questions and feedback from the audience in a professional manner
• Evaluate own ability to make professional presentations, identifying strengths and areas for improvement
• Reflect on feedback received from others to enhance future presentations

What you'll be able to do

• Understand the importance of effective communication in management, including different communication styles and channels
• Develop effective communication skills as a reflective manager, adapting communication to suit different audiences and situations
• Evaluate own communication skills and identify areas for improvement, using feedback and reflection

What you'll be able to do

• Use environmental scanning techniques to find new customers
• Use environmental scanning techniques to retain existing customers
• Understand how the customer supply chain operates to meet customer requirements

What you'll be able to do

• Understand how to assess the effectiveness of the organisation in relation to customer requirements
• Understand own ability to manage quality to meet customer requirements
• Understand own ability to improve quality to meet customer requirements
• Plan projects to meet customer requirements
• Plan projects to exceed customer requirements
• Implement projects to meet customer requirements
• Implement projects to exceed customer requirements

What you'll be able to do

• Evaluate individual performance in an organisation, using appropriate methods.
• Identify areas for individual development within an organisation.
• Develop a personal development plan for an individual in an organisation.
• Implement a personal development plan for an individual in an organisation.
• Monitor the progress of an individual's personal development plan.

What you'll be able to do

• Understand the importance of managing information effectively within the organisation
• Understand the different types of information used within the organisation
• Understand the legal and ethical requirements for managing information
• Gather information from relevant sources to support decision-making or problem-solving in your area of responsibility
• Analyse gathered information to identify key trends, patterns, and insights
• Use information analysis to make informed decisions or solve problems effectively
• Disseminate information on a management decision clearly and concisely
• Disseminate information through the appropriate organisational channels to reach the intended audience
• Ensure the accuracy and timeliness of disseminated information

What you'll be able to do

• Understand the fundamental concepts involved in managing marketing activities within an organisation
• Understand the importance of market research and analysis in informing marketing decisions
• Understand the key elements of the marketing mix (product, price, place, promotion)
• Review and evaluate the effectiveness of existing marketing activities within an organisation, identifying areas for improvement
• Recommend changes to marketing activities based on the review of their effectiveness

What you'll be able to do

• Understand different types of meetings
• Understand the suitability of different types of meetings for different purposes
• Understand how to prepare effectively for a meeting
• Develop own performance in managing meetings
• Follow up actions from meetings effectively
• Manage actions from meetings effectively

What you'll be able to do

• Review personal and work-related development experiences to identify learning opportunities
• Review personal and work-related development aims, objectives and priorities to inform development planning
• Plan development activities to address identified learning needs and achieve desired outcomes
• Undertake planned development activities, such as training courses, mentoring, or self-study
• Evaluate the effectiveness of planned development activities in achieving learning objectives
• Review and reflect on learning gained from development activities
• Analyse the effect of learning on workplace performance, identifying areas of improvement
• Implement changes in workplace practices based on learning and reflection

What you'll be able to do

• Plan a project within the organisation, defining clear objectives and scope.
• Manage a project in an organisation, ensuring it aligns with organisational goals.
• Monitor and control project progress, addressing any issues or risks effectively.
• Evaluate own ability to manage a project, identifying strengths and areas for improvement.
• Reflect on lessons learned from managing a project to enhance future performance.

What you'll be able to do

• Understand the principles of human resource planning within an organisation
• Understand the requirements of human resource planning within an organisation
• Plan recruitment activities in line with legal requirements
• Plan recruitment activities in line with organisational requirements
• Implement recruitment activities in line with legal requirements
• Implement recruitment activities in line with organisational requirements

What you'll be able to do

• Understand the principles of managing physical resources for which you are accountable.
• Understand the requirements for managing physical resources for which you are accountable.
• Plan improvements for managing physical resources for which you are accountable.
• Implement improvements for managing physical resources for which you are accountable.

What you'll be able to do

• Understand the effectiveness of own organisation in dealing with workplace stress, including identifying sources of stress and support mechanisms
• Understand the effectiveness of own organisation in dealing with workplace conflict, including conflict resolution strategies and policies
• Improve the management of workplace stress in own area of responsibility by implementing strategies to reduce stress levels
• Improve the management of workplace conflict in own area of responsibility by implementing conflict resolution processes

What you'll be able to do

• Understand the importance of working in a healthy and safe environment, including relevant legislation and organisational policies
• Manage a healthy and safe environment, implementing procedures to minimise risks and promote wellbeing
• Respond effectively to health and safety incidents, following established protocols and reporting procedures

What you'll be able to do

• Understand the reasons for change in an organisation, including internal and external drivers
• Manage and implement change in the workplace, using appropriate change management techniques
• Communicate the reasons for change effectively to team members and stakeholders
• Address resistance to change and support individuals through the change process

What you'll be able to do

• Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
• Influence the management of equality and diversity in own area of responsibility

What you'll be able to do

• Assess the organisation’s ability to manage resources efficiently in order to achieve targets and objectives
• Assess the organisation’s ability to manage processes effectively in order to achieve targets and objectives
• Evaluate own ability to manage resources efficiently
• Evaluate own ability to manage processes effectively

What you'll be able to do

• Understand how to identify and prioritise work-related development requirements, aligning them with organisational objectives
• Implement planned development activities, providing support and guidance to individuals
• Evaluate the effectiveness of development activities, measuring their impact on individual and organisational performance
• Apply learning in the workplace, demonstrating improved skills and knowledge

What you'll be able to do

• Understand the different forms of remote working that can best apply for business requirements.
• Understand the different forms of remote working that can best apply for enterprise requirements.
• Apply the legislative requirements for remote working.
• Apply the regulatory requirements for remote working.
• Understand the benefits of managing remote workers.
• Understand the disadvantages of managing remote workers.

What you'll be able to do

• Understand the importance of managing risks in the workplace, considering legal, ethical and organisational factors
• Identify potential risks within own area of responsibility, using appropriate risk assessment techniques
• Manage identified risks in own area of responsibility, implementing suitable control measures and monitoring their effectiveness

What you'll be able to do

• Gather complex data from diverse secondary sources
• Evaluate complex data gathered from diverse secondary sources
• Review the findings from own analysis of data
• Review research activity and identify areas for future self development

What you'll be able to do

• Understand the strategic context of work analysis and its contribution to organisational goals
• Understand the purpose of work analysis in improving organisational performance
• Conduct a work analysis to identify areas for improvement in organisational performance
• Use appropriate methods and tools to conduct a thorough work analysis
• Make informed decisions based on the outcomes of the work analysis to improve organisational performance

What you'll be able to do

• Manage a simple workplace project, including planning, organising, and monitoring progress.
• Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.

What you'll be able to do

• Understand the factors that may affect performance in the work place
• Understand the factors that may affect motivation in the work place
• Improve levels of motivation in the workplace
• Increase performance in the workplace

What you'll be able to do

• Understand the principles of partnership working, including collaboration, communication, and shared responsibility
• Understand the benefits and challenges of working in partnership with other organisations or individuals
• Understand how to identify and engage with potential partners
• Understand how to identify and meet the needs and expectations of partners
• Understand how to manage conflicts and disagreements that may arise in partnership working
• Understand how to establish clear communication channels and protocols with partners
• Understand how to reach a partnership working agreement that outlines roles, responsibilities, and objectives
• Understand how to monitor and evaluate the effectiveness of partnership working arrangements

What you'll be able to do

• Plan work effectively in the workplace, taking into account available resources and deadlines
• Allocate work to team members, considering their skills, experience, and workload
• Understand how to improve the performance of a team in delivering to plan, including monitoring progress and providing support

What you'll be able to do

• Plan a complex team activity, considering resources, timelines, and objectives
• Communicate information about the activity clearly and effectively to the team
• Review own ability to lead a team through a complex activity, identifying strengths and areas for development

What you'll be able to do

• Understand the various forces that drive change within an organisation, including internal and external factors
• Understand the potential impact of change on individuals, teams and the organisation as a whole
• Identify areas where change is needed within an organisation
• Plan a change initiative, including setting objectives, identifying resources and developing a timeline
• Communicate the planned change effectively to stakeholders
• Manage resistance to change and support individuals through the transition

What you'll be able to do

• Describe a problem, including its nature, scope and impact on the organisation
• Gather relevant information from appropriate sources to solve a problem effectively
• Interpret information gathered to inform problem-solving activities
• Evaluate different options to make an informed decision
• Plan the implementation of decisions made
• Monitor the implementation of decisions
• Review the implementation of decisions to ensure effectiveness
• Communicate decisions effectively to relevant stakeholders

What you'll be able to do

• Analyse a complex problem in the context of the workplace to identify key issues and contributing factors.
• Apply decision-making techniques when assessing possible solutions to a workplace problem.
• Plan how you will implement the chosen solution to a workplace problem, including resource allocation and timelines.

What you'll be able to do

• Understand how to develop and maintain effective working relationships within a team environment, considering communication styles and conflict resolution techniques.
• Understand the key elements of building a successful team, including defining roles, setting goals, and fostering collaboration.

What you'll be able to do

• Understand how to prepare for a meeting, including setting objectives and creating an agenda
• Understand how to plan a meeting, including selecting participants and choosing a suitable venue
• Understand how to manage a meeting effectively, including facilitating discussion and managing time

What you'll be able to do

• Understand how contracts are managed in the workplace, including relevant policies and procedures
• Understand how contractors can be effectively managed in the workplace, including legal and organisational requirements

What you'll be able to do

• Understand the organisation as a distinct entity with its own structure, culture and purpose
• Understand the internal factors that influence the organisation's operations and performance
• Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
• Understand how the external context impacts the organisation's strategic direction and decision-making

What you'll be able to do

• Understand the role of governance within an organisation.
• Understand the responsibilities of governance within an organisation.
• Understand the legal undertakings of a governing body.
• Understand the financial undertakings of a governing body.
• Understand how to influence the effectiveness of the governing body.

What you'll be able to do

• Understand the needs and/or expectations of others in the workplace, considering diverse perspectives and communication styles.
• Meet the needs and/or expectations of others in the workplace, demonstrating empathy and effective communication skills.
• Manage relationships where it is not possible to meet the needs and/or expectations of others, using conflict resolution and negotiation techniques.

What you'll be able to do

• Understand the principles of conflict management in the workplace.
• Understand different approaches to conflict resolution.
• Understand the impact of conflict on individuals and teams.
• Understand organisational policies and procedures related to conflict management.

What you'll be able to do

• Understand the purpose and function of budgets within an organisation
• Understand the different types of budgets used in organisations
• Understand the process of budget preparation and control
• Understand the different types of costs incurred within an organisation
• Understand methods for analysing and controlling costs within an organisation

What you'll be able to do

• Understand the legal and organisational requirements for managing customer service, including relevant legislation and internal policies.
• Understand customer service standards, including quality expectations and performance indicators.
• Monitor customer service performance, using appropriate methods and tools to gather feedback and identify areas for improvement.

What you'll be able to do

• Understand the legal aspects and organisational policies that relate to discipline in the workplace
• Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency

What you'll be able to do

• Understand the role of finance within the context of an organisation and its impact on decision-making
• Understand the value of recording financial management information for analysis and reporting purposes
• Understand how to create and manage budgets for the effective management of own area of operation

What you'll be able to do

• Understand the context and key factors that contribute to effective workplace coaching
• Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning

What you'll be able to do

• Understand the context for effective workplace mentoring, including its benefits and limitations
• Understand the process for effective workplace mentoring, including establishing rapport, setting goals, and providing feedback

What you'll be able to do

• Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, including risk assessments and control measures
• Understand own responsibilities for health and safety in the workplace, including reporting hazards and following safe working practices

What you'll be able to do

• Understand the nature of remote working, including its benefits and challenges.
• Lead a remote working team effectively, including communication and performance management.
• Provide support for remote workers to ensure their well-being and productivity.

What you'll be able to do

• Understand how material stocks are acquired within an organisation.
• Understand how material stocks are controlled to prevent loss and wastage.
• Understand how material stocks are recorded accurately for auditing and reporting purposes.
• Understand the need for effective and efficient use of equipment to maximise productivity.
• Minimise waste in an organisation through effective resource management.

What you'll be able to do

• Understand the various factors that influence motivation levels in the workplace, including individual needs, organisational culture, and job design.
• Understand how different theories of motivation can be applied to improve performance levels within a team or organisation.
• Understand how to apply motivational techniques to improve individual and team performance.
• Understand how to monitor and evaluate the effectiveness of motivational strategies.

What you'll be able to do

• Understand business risk management principles and identify potential threats to the organisation's operations
• Understand how to reduce the impact of business interruption on people and the organisation as a whole
• Understand how to implement recovery procedures after a major incident has occurred in the workplace, minimising disruption and ensuring business continuity

What you'll be able to do

• Understand the concepts of innovation and change within an organisational context
• Understand how to plan the implementation of innovation and change in an organisation
• Understand how to monitor the implementation of innovation and change in an organisation
• Understand how to review the implementation of innovation and change in an organisation
• Understand how to communicate innovation and change effectively within an organisation
• Understand the potential effects of innovation and change on people and teams in an organisation

What you'll be able to do

• Understand different leadership styles and their impact on team performance
• Understand leadership qualities and review own leadership qualities and potential, identifying areas for development

What you'll be able to do

• Understand basic marketing concepts and their application within an organisation
• Understand the marketing context, including the external factors that influence marketing decisions

What you'll be able to do

• Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
• Understand the value of networking in the workplace, including building and maintaining professional relationships.

What you'll be able to do

• Understand the principles of organisational ethics and culture.
• Understand organisational ethics and culture in relation to own organisation.
• Understand how an organisation’s ethics and culture influence leadership style.
• Understand how an organisation’s ethics and culture influence organisation structure.
• Understand how to leverage ethics and culture to improve organisation performance.

What you'll be able to do

• Understand the principles of organising people effectively to achieve specific objectives in the workplace.
• Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.

What you'll be able to do

• Understand the value of assessing performance to meet both organisational goals and individual development needs
• Understand how performance management contributes to overall organisational success
• Manage the performance of individuals within a team, including setting objectives, providing feedback and conducting performance reviews
• Understand the importance of providing regular and constructive feedback in the workplace
• Understand how feedback can be used to improve performance and motivate individuals
• Manage underperformance in the workplace, including identifying the causes, implementing improvement plans and taking disciplinary action if necessary

What you'll be able to do

• Understand the procurement processes and procedures within own organisation
• Understand how specialists and suppliers are identified, selected, and managed effectively within own organisation

What you'll be able to do

• Understand the importance of quality management within the workplace, including its impact on organisational performance and customer satisfaction.
• Understand how quality is delivered within the workplace, including the processes, procedures, and systems involved.

What you'll be able to do

• Plan the recruitment and selection process for new staff in the workplace, including defining job roles and responsibilities
• Develop a recruitment strategy to attract suitable candidates
• Select the right person for a job role based on their skills, experience and qualifications
• Conduct effective interviews and assessments to evaluate candidates
• Make informed hiring decisions based on the evidence gathered during the recruitment and selection process

What you'll be able to do

• Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
• Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
• Identify potential improvements to existing security measures to enhance workplace safety and security.

What you'll be able to do

• Manage stress in the workplace for yourself and others.
• Understand how to support individuals in the team who are experiencing stress.
• Understand how to minimise stress in others through proactive management techniques.

What you'll be able to do

• Understand the range of support services required by the organisation
• Understand the legislation that impacts on support services within the organisation
• Understand what support services are and how they are currently being provided
• Understand how support services are currently being delivered
• Understand the options available for delivering support services

What you'll be able to do

• Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
• Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
• Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.

What you'll be able to do

• Understand the impact of the domestic economic environment on the organisation
• Understand the impact of the international economic environment on the organisation

What you'll be able to do

• Understand the various roles and responsibilities within facilities management
• Understand how facilities management roles contribute to organisational goals
• Understand how facilities management responsibilities contribute to organisational goals
• Understand the process of developing a facilities management plan within an organisation

What you'll be able to do

• Analyse how the organisation is affected by factors in the macro-environment, such as political, economic, social, technological, legal and environmental factors
• Understand the impact of economic factors, such as inflation, interest rates and exchange rates, on the organisation
• Understand the impact of political factors, such as government policies and regulations, on the organisation
• Understand the legal environment within which the organisation operates, including employment law, health and safety law and data protection law

What you'll be able to do

• Understand the nature and importance of the communication process in the workplace, including its role in building relationships and achieving organisational goals
• Understand the key elements of the communication process, such as sender, receiver, message, and feedback
• Understand the different methods of communication, including verbal, non-verbal, written, and electronic communication
• Understand the advantages and disadvantages of different communication methods
• Understand the barriers to effective communication and how to overcome them
• Assess own effectiveness in communication, identifying strengths and areas for improvement
• Adapt communication style to suit different audiences and situations

What you'll be able to do

• Understand economic principles to explain how prices are determined in an organisation’s market
• Understand economic principles to explain the impact of competition on an organisation’s market

What you'll be able to do

• Understand the market within which an organisation operates, including market trends, competitor analysis and customer behaviour
• Understand the effectiveness of marketing within own organisation, evaluating marketing strategies and campaigns
• Understand how marketing contributes to the overall success and sustainability of the organisation

What you'll be able to do

• Understand the key stages and components of an effective induction process for new staff.
• Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.

What you'll be able to do

• Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
• Understand the importance of effective delegation and empowerment in middle management
• Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
• Understand the impact of different leadership styles on team performance and organisational culture
• Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
• Create a personal development plan to improve own managerial performance

What you'll be able to do

• Understand the culture and context of the organisation
• Understand own ability to function within organisational culture and ethical norms

What you'll be able to do

• Understand the purpose of coaching and mentoring within an organisational context and its contribution to organisational goals.
• Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor.
• Understand the role of contracting in coaching and mentoring relationships and the process to effectively coach or mentor individuals.
• Understand the principles of effective coaching or mentoring in practice and how to evaluate the benefits of coaching and mentoring interventions.

What you'll be able to do

• Understand how to provide training that is appropriate to the specific needs of the workplace
• Understand how to coach an individual effectively within an organisational context

What you'll be able to do

• Understand the nature and purpose of own organisation
• Understand the potential impact of the external environment on the organisation

What you'll be able to do

• Understand the need to maintain information systems within an organisation, including data security and integrity
• Understand the use and application of IT applications for information systems in an organisation, including databases and reporting tools

What you'll be able to do

• Collect data relevant to a specific management problem, ensuring accuracy and reliability
• Analyse data using appropriate quantitative methods to generate insights and make informed recommendations

What you'll be able to do

• Plan and structure written business communications
• Use appropriate language and tone for different business audiences
• Write clear, concise, and accurate business documents
• Proofread and edit written business communications