The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Work Order Logging Accuracy
The percentage of work orders logged correctly in the CMMS (Computerised Maintenance Management System), including accurate categorisation, priority, and assigned contractor.
Target · 98% accuracyIf you log 100 work orders, we'd expect only 2 to have a wrong priority or contractor assigned. Getting this right means the job actually gets to the right person quickly.
PPM Scheduling Adherence
The percentage of planned preventive maintenance (PPM) tasks scheduled and confirmed with contractors by their due date.
Target · 95% adherenceIf we have 50 PPM tasks due this month, you'd need to ensure 48 of them are scheduled and confirmed with the contractor on time. This stops things breaking down unexpectedly.
Invoice Processing Time
The average time taken from receiving a contractor invoice to it being coded and submitted to Finance for payment.
Target · 3 working daysIf an invoice lands on Monday, it should be with Finance by Thursday. This keeps our contractors happy and avoids late payment fees.
Asset Register Data Completeness
The percentage of new assets or updated asset information (e.g., warranty details, service dates) correctly entered into the asset register within 24 hours of receiving the information.
Target · 99% completenessWhen a new piece of equipment is installed, getting its details into the system quickly and accurately means we can track its maintenance history properly.
Proactive Learning & Initiative
Your willingness to ask questions, seek out information, and take on new tasks without being prompted, showing a genuine desire to understand the business.
- You'll be asking 'why' things are done a certain way, suggesting minor improvements to admin processes, or taking notes during meetings and following up on action points. You're not just waiting for instructions, but thinking a step ahead.
Clear & Concise Communication
How effectively you communicate with colleagues and contractors, ensuring messages are understood and actions are clear, especially in writing.
- Your emails to contractors are easy to understand, you confirm details clearly, and you summarise issues accurately for your manager. People don't have to chase you for clarification because your messages are well-structured.
Organisational Reliability
Your ability to manage your workload, meet deadlines for administrative tasks, and keep records tidy and accessible.
- You consistently hit your deadlines for scheduling and paperwork. Your digital files are easy for others to navigate, and you can quickly pull up a document when asked. No one's scrambling to find that missing certificate because you've filed it correctly.
Team Support & Collaboration
Your willingness to help out other team members when needed and contribute positively to the team environment.
- You offer to help a colleague with a backlog of filing, you share useful information you've found, or you step in to cover when someone's out. You're seen as a helpful and approachable member of the team.