How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
This Level 2 Certificate in Facilities Services principles is an occupational qualification. It covers working in facilities services, health and safety, customer service, and sustainability. It is for individuals working in or seeking to work in the facilities services sector.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Health and Safety for Facilities Services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the key health and safety legislation that applies to the Facilities Services sector.
- Understand how to carry out work activities in a safe and responsible manner.
- Understand the purpose and procedures of a permit to work system.
- Understand how to identify, assess, and control risks within the workplace.
Sustainability and environmental issues for Facilities Services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the fundamental concepts of sustainability and their relevance to Facilities Services.
- Understand the key environmental issues and relevant legislation impacting Facilities Services operations.
- Know the importance of using energy and water resources efficiently and identify practical ways to reduce waste generation.
- Know the methods for monitoring the usage of energy and water resources and understand procedures for the safe disposal of waste materials.
Working in Facilities Services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Know about the nature and range of services offered in the Facilities sector
- Know about employment in the Facilities Services sector
- Understand the contribution Facilities Services make to organisations
Working with customers and others in Facilities Services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how to communicate effectively with customers in a Facilities Services environment.
- Understand how to identify and meet the diverse needs of customers.
- Understand how to contribute to effective team working within a Facilities Services team.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse the strategic importance of workplace and facilities services
- Standard
Assess and maintain the role of workplace and facilities services in the organisation
- Standard
Contribute to sustainable practice in workplace and facilities services
- Standard
Devise, plan and implement workplace and facilities services policies, processes and procedures
- Standard
Maintain the quality of service delivery in workplace and facilities services
- Standard
Manage sustainable workplace and facilities services
- Standard
Provide and monitor the workplace and facilities services as required by the organisation
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 6 records
Showing 2 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Facilities Assistant
This work can lead to a facilities manager role, running a property or small portfolio, or towards health and safety or building services work.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Health and Safety for Facilities ServicesSustainability and environmental issues for Facilities ServicesWorking in Facilities ServicesWorking with customers and others in Facilities Services
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Health and Safety for Facilities Services” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse the strategic importance of workplace and facilities services
- Assess and maintain the role of workplace and facilities services in the organisation
- Contribute to sustainable practice in workplace and facilities services
- Devise, plan and implement workplace and facilities services policies, processes and procedures
- Maintain the quality of service delivery in workplace and facilities services
- Manage sustainable workplace and facilities services
- Provide and monitor the workplace and facilities services as required by the organisation
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Health and Safety for Facilities Services, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers health and safety legislation relevant to facilities services and safe working practices. Learners will understand risk control, the permit to work system, and the responsibilities of employers and employees.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 2 Certificate in Facilities Services principles
4 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Health and Safety for Facilities Services
- Sustainability and environmental issues for Facilities Services
- Working in Facilities Services
- Working with customers and others in Facilities Services
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.