iCan Qualifications Limited · RQF Level 2
iCQ Level 2 Certificate in Facilities Services (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits20
- Guided learning149 hours
- Units in this qualification23
Awarded by iCan Qualifications Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 2 Certificate in Facilities Services is an occupational qualification. It develops skills in areas such as event co-ordination support, resource control, grounds maintenance, and internal cleaning within service enterprises.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs
- Carry out maintenance and minor repairs
Clean and maintain internal surfaces and areasReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas.
- Understand how to clean and maintain internal surfaces.
- Complete the cleaning activity.
- Prepare to clean and maintain internal surfaces and areas.
- Clean and maintain internal surfaces.
- Complete the cleaning process.
Contribute to the effectiveness and efficiency of premises and facilitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
Control the use of premises and facilitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of user needs and requirements when using premises and facilities
Control the use of resources in a Property, Caretaking & Facilities Services environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to use and manage resources safely
Deal with non-routine wasteReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to handle and label non-routine waste
Deal with routine wasteReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to handle routine waste
Deep clean equipment in premises and facilitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including selecting appropriate cleaning agents and personal protective equipment.
- Understand how to deep clean equipment and surfaces, following established procedures and safety guidelines.
- Understand how to restore the deep clean area to its original condition, ensuring it is safe and ready for use.
- Prepare to deep clean equipment and surfaces, gathering necessary materials and equipment and ensuring the area is safe.
- Undertake deep cleaning of equipment and surfaces, using appropriate techniques and following safety procedures.
- Restore the work area for use, ensuring it is clean, organised, and safe for staff and users.
Develop customer relationshipsReal unit · iCan Qualifications Limited
What you'll be able to do
- Build their customers' confidence that the service they give will be excellent
- Meet the expectations of their customers
Handle mailReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand security procedures when handling mail or packages
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of equality in health, social care or children’s and young people’s settings.
- Understand the importance of inclusion in health, social care or children’s and young people’s settings.
- Work in a way that promotes equality.
- Work in a way that promotes inclusion.
- Access information about diversity in health, social care or children’s and young people’s settings.
- Access advice about equality in health, social care or children’s and young people’s settings.
- Access support about inclusion in health, social care or children’s and young people’s settings.
Maintain grounds of premises and facilitiesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to carry out maintenance, and the appropriate conditions for doing so
Maintain site security and safetyReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles underpinning site security and safety procedures.
- Carry out site security monitoring activities in accordance with provided instructions and organisational protocols.
- Understand the methods used to monitor security systems and the importance of regular checks.
- Carry out routine checks on security and emergency equipment, reporting any faults or issues promptly.
Monitor and maintain electrical and plumbing servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance
Moving and transporting individuals within a healthcare environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand own responsibilities and accountability in relation to organisational policies and protocols when moving and transporting individuals within a healthcare environment.
- Safely and effectively move and transport individuals within a healthcare environment, considering their specific needs and limitations.
- Prepare the environment, equipment, and the individual for moving and transporting, ensuring safety and comfort.
- Move and transport individuals using appropriate techniques and equipment, adhering to safety guidelines and protocols.
- Complete the move, ensuring the individual is comfortable and safe in their new location, and documenting the process according to organisational requirements.
Operate plant to maintain the quality of pool waterReal unit · iCan Qualifications Limited
What you'll be able to do
- Operate plant to maintain the quality of pool water
Promote and maintain service deliveryReal unit · iCan Qualifications Limited
What you'll be able to do
- Present a positive image of the organisation to customers and others
- Follow working practices
- Carry out work
- Handle information appropriately
- Communicate with others
Provide reception servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of reception services in a business environment, including creating a positive first impression and providing efficient support
- Understand the procedures to be followed when providing reception services, including greeting visitors, handling enquiries, and managing appointments
- Understand ways of improving reception services and developing own role through training, feedback, and proactive problem-solving
- Provide a reception service that meets the needs of visitors and staff, adhering to organisational procedures and standards
Reduce risks to health and safety in the workplaceReal unit · iCan Qualifications Limited
What you'll be able to do
- Know about their organisations health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Support the co-ordination of an eventReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event
Support the work of a team and develop yourselfReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of effective working relationships within a team.
- Maintain relationships with colleagues in a professional manner.
- Develop relationships with colleagues to improve team performance.
- Understand how to assist other staff with tasks they may not be familiar with, in line with organisational procedures.
- Assist other staff with work-related tasks, providing support and guidance as needed.
- Assist new colleagues with work-related tasks, providing induction and support as needed.
- Be aware of the importance of self-development in the workplace for career progression.
- Be aware of the importance of self-development in the workplace for improved job performance.
Transport physical resources within the work areaReal unit · iCan Qualifications Limited
What you'll be able to do
- Safely and efficiently transport physical resources within the designated work area.
- Select, use, and maintain relevant equipment required for transporting physical resources.
- Work safely, minimising the risk of accidents and environmental damage during transportation activities.
- Transport physical resources within the work area, adhering to organisational procedures.
- Know the types of equipment required for transporting different resources and how to maintain them in good working order.
- Know relevant health and safety legislation and environmental good practice guidelines related to the transportation of physical resources.
Work safely at heightsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the relevant health and safety legislation and guidance related to working safely at heights.
- Understand the risks associated with working at heights.
- Understand the correct use of personal protective equipment (PPE) for working at heights.
- Understand the procedures for reporting hazards and incidents when working at heights.
- Identify hazards associated with working at heights.
- Use appropriate safety equipment when working at heights.
- Follow safe working practices when working at heights.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to the security of the premises
- Deep clean premises and facilities
- Support the work of a team and develop yourself
Where this can lead
Facilities Assistant
Your journey starts here. With a great attitude and a willingness to learn, the Facilities Assistant role can open many doors. We're excited to see where you take it!
See the whole journey →Showing 3 roles, drawn from 8 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Covers preparing and executing maintenance and minor repair tasks effectively and safely.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 2 Certificate in Facilities Services (RQF)
23 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Contribute to the effectiveness and efficiency of premises and facilities
- Control the use of premises and facilities
- Control the use of resources in a Property, Caretaking & Facilities Services environment
- Deal with non-routine waste
and 17 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.