How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
The Level 2 Certificate in Facilities Services is an occupational qualification. It develops skills in areas such as event co-ordination support, resource control, grounds maintenance, and internal cleaning within service enterprises.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Carry out maintenance and minor repairs Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs
- Carry out maintenance and minor repairs
Clean and maintain internal surfaces and areas Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas.
- Understand how to clean and maintain internal surfaces.
- Complete the cleaning activity.
- Prepare to clean and maintain internal surfaces and areas.
- Clean and maintain internal surfaces.
- Complete the cleaning process.
Contribute to the effectiveness and efficiency of premises and facilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
Control the use of premises and facilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of user needs and requirements when using premises and facilities
Control the use of resources in a Property, Caretaking & Facilities Services environment Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to use and manage resources safely
Deal with non-routine waste Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to handle and label non-routine waste
Deal with routine waste Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to handle routine waste
Deep clean equipment in premises and facilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare for deep cleaning equipment and surfaces, including selecting appropriate cleaning agents and personal protective equipment.
- Understand how to deep clean equipment and surfaces, following established procedures and safety guidelines.
- Understand how to restore the deep clean area to its original condition, ensuring it is safe and ready for use.
- Prepare to deep clean equipment and surfaces, gathering necessary materials and equipment and ensuring the area is safe.
- Undertake deep cleaning of equipment and surfaces, using appropriate techniques and following safety procedures.
- Restore the work area for use, ensuring it is clean, organised, and safe for staff and users.
Develop customer relationships Real unit · iCan Qualifications Limited
What you'll be able to do
- Build their customers' confidence that the service they give will be excellent
- Meet the expectations of their customers
Handle mail Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand security procedures when handling mail or packages
Introduction to equality and inclusion in health, social care or children’s and young people’s settings Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of equality in health, social care or children’s and young people’s settings.
- Understand the importance of inclusion in health, social care or children’s and young people’s settings.
- Work in a way that promotes equality.
- Work in a way that promotes inclusion.
- Access information about diversity in health, social care or children’s and young people’s settings.
- Access advice about equality in health, social care or children’s and young people’s settings.
- Access support about inclusion in health, social care or children’s and young people’s settings.
Maintain grounds of premises and facilities Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to carry out maintenance, and the appropriate conditions for doing so
Maintain site security and safety Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles underpinning site security and safety procedures.
- Carry out site security monitoring activities in accordance with provided instructions and organisational protocols.
- Understand the methods used to monitor security systems and the importance of regular checks.
- Carry out routine checks on security and emergency equipment, reporting any faults or issues promptly.
Monitor and maintain electrical and plumbing services Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance
Moving and transporting individuals within a healthcare environment Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand own responsibilities and accountability in relation to organisational policies and protocols when moving and transporting individuals within a healthcare environment.
- Safely and effectively move and transport individuals within a healthcare environment, considering their specific needs and limitations.
- Prepare the environment, equipment, and the individual for moving and transporting, ensuring safety and comfort.
- Move and transport individuals using appropriate techniques and equipment, adhering to safety guidelines and protocols.
- Complete the move, ensuring the individual is comfortable and safe in their new location, and documenting the process according to organisational requirements.
Operate plant to maintain the quality of pool water Real unit · iCan Qualifications Limited
What you'll be able to do
- Operate plant to maintain the quality of pool water
Promote and maintain service delivery Real unit · iCan Qualifications Limited
What you'll be able to do
- Present a positive image of the organisation to customers and others
- Follow working practices
- Carry out work
- Handle information appropriately
- Communicate with others
Provide reception services Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of reception services in a business environment, including creating a positive first impression and providing efficient support
- Understand the procedures to be followed when providing reception services, including greeting visitors, handling enquiries, and managing appointments
- Understand ways of improving reception services and developing own role through training, feedback, and proactive problem-solving
- Provide a reception service that meets the needs of visitors and staff, adhering to organisational procedures and standards
Reduce risks to health and safety in the workplace Real unit · iCan Qualifications Limited
What you'll be able to do
- Know about their organisations health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Support the co-ordination of an event Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event
Support the work of a team and develop yourself Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of effective working relationships within a team.
- Maintain relationships with colleagues in a professional manner.
- Develop relationships with colleagues to improve team performance.
- Understand how to assist other staff with tasks they may not be familiar with, in line with organisational procedures.
- Assist other staff with work-related tasks, providing support and guidance as needed.
- Assist new colleagues with work-related tasks, providing induction and support as needed.
- Be aware of the importance of self-development in the workplace for career progression.
- Be aware of the importance of self-development in the workplace for improved job performance.
Transport physical resources within the work area Real unit · iCan Qualifications Limited
What you'll be able to do
- Safely and efficiently transport physical resources within the designated work area.
- Select, use, and maintain relevant equipment required for transporting physical resources.
- Work safely, minimising the risk of accidents and environmental damage during transportation activities.
- Transport physical resources within the work area, adhering to organisational procedures.
- Know the types of equipment required for transporting different resources and how to maintain them in good working order.
- Know relevant health and safety legislation and environmental good practice guidelines related to the transportation of physical resources.
Work safely at heights Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the relevant health and safety legislation and guidance related to working safely at heights.
- Understand the risks associated with working at heights.
- Understand the correct use of personal protective equipment (PPE) for working at heights.
- Understand the procedures for reporting hazards and incidents when working at heights.
- Identify hazards associated with working at heights.
- Use appropriate safety equipment when working at heights.
- Follow safe working practices when working at heights.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the security of the premises
- Standard
Deep clean premises and facilities
- Standard
Support the work of a team and develop yourself
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 5 records
- 1 record
Showing 3 roles, drawn from 8 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Facilities Assistant
This work can lead to a facilities manager role, running a property or small portfolio, or towards health and safety or building services work.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out maintenance and minor repairsClean and maintain internal surfaces and areasContribute to the effectiveness and efficiency of premises and facilitiesControl the use of premises and facilitiesControl the use of resources in a Property, Caretaking & Facilities Services environmentDeal with non-routine wasteDeal with routine wasteDeep clean equipment in premises and facilities
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Operate plant to maintain the quality of pool water” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Introduction to equality and inclusion in health, social care or children’s and young people’s settings” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Support the work of a team and develop yourself” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the security of the premises
- Deep clean premises and facilities
- Support the work of a team and develop yourself
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out maintenance and minor repairs, one of this qualification's own units.
Applied to your work in any of these jobs
Covers preparing and executing maintenance and minor repair tasks effectively and safely.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 2 Certificate in Facilities Services (RQF)
23 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Contribute to the effectiveness and efficiency of premises and facilities
- Control the use of premises and facilities
- Control the use of resources in a Property, Caretaking & Facilities Services environment
- Deal with non-routine waste
and 17 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.