How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
City & Guilds offers a range of qualifications in Built Environment Services, including Introductory, Higher Level and apprenticeship options. View our list of qualifications and apprenticeships.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Accessibility and inclusion in property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of accessibility in property maintenance
- Understand the principles of inclusion in property maintenance
- Identify accessibility issues in a property
- Identify inclusive practices in property maintenance
- Apply accessibility solutions in property maintenance
- Apply inclusive practices in property maintenance
Apply customer service in property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of customer service
- Understand the importance of effective communication in customer service
- Apply effective communication techniques when dealing with customers
- Respond to customer enquiries in a professional manner
- Resolve customer complaints effectively
- Maintain a positive attitude when dealing with customers
- Understand organisational procedures for handling customer service issues
- Identify different types of customers and their needs
Carry out electrical testing and repairs Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of electrical testing
- Understand the principles of electrical repairs
- Carry out electrical testing procedures safely
- Interpret electrical testing results
- Diagnose electrical faults
- Carry out electrical repairs safely
- Verify the safety of electrical repairs
Carry out plumbing maintenance and repairs Real unit · City & Guilds Limited
What you'll be able to do
- Safely carry out basic plumbing maintenance tasks
- Diagnose common plumbing faults
- Repair leaks in plumbing systems
- Replace damaged plumbing components
- Maintain water systems to ensure efficient operation
Carrying out painting and tiling tasks Real unit · City & Guilds Limited
What you'll be able to do
- Prepare surfaces for painting and tiling
- Apply paint to a variety of surfaces
- Cut and lay tiles accurately
- Apply grout and sealant to tiled surfaces
- Clean and maintain painted and tiled surfaces
Control of property maintenance related resources and equipment Real unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of controlling resources in property maintenance
- Identify different types of resources used in property maintenance
- Understand the importance of controlling equipment in property maintenance
- Identify different types of equipment used in property maintenance
- Implement procedures for controlling resources in property maintenance
- Implement procedures for controlling equipment in property maintenance
- Maintain records of resource and equipment usage
Health and safety in property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand health and safety legislation relevant to property maintenance
- Identify potential hazards in property maintenance environments
- Assess risks associated with property maintenance activities
- Implement control measures to minimise risks in property maintenance
- Follow safe working practices in property maintenance
- Use personal protective equipment (PPE) correctly
- Respond to accidents and emergencies in property maintenance
Internal and external building fabric maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of internal building fabric maintenance
- Understand the principles of external building fabric maintenance
- Identify common types of internal building fabric
- Identify common types of external building fabric
- Describe methods for maintaining internal building fabric
- Describe methods for maintaining external building fabric
- Apply health and safety regulations when undertaking building fabric maintenance
- Recognise common faults in internal building fabric
- Recognise common faults in external building fabric
Plan and carry out preventative property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of preventative property maintenance
- Plan preventative property maintenance activities
- Identify potential property maintenance issues
- Select appropriate preventative maintenance techniques
- Carry out preventative property maintenance activities
- Record preventative property maintenance activities
Security and access systems in property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of security in property maintenance
- Understand the different types of security systems used in property maintenance
- Understand the different types of access systems used in property maintenance
- Describe the operation of common security systems
- Describe the operation of common access systems
- Identify potential security risks in property maintenance
- Explain procedures for responding to security breaches
- Maintain security and access systems in accordance with manufacturer's instructions
Understand and maintain heating ventilation and air conditioning plant Real unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of heating systems
- Understand the principles of ventilation systems
- Understand the principles of air conditioning systems
- Identify the main components of heating, ventilation and air conditioning (HVAC) plant
- Describe the function of each component within HVAC plant
- Explain routine maintenance procedures for HVAC plant
- Carry out routine maintenance on HVAC plant in accordance with manufacturer's instructions
- Identify common faults in HVAC plant
Understand energy, environment and sustainable practices within property maintenance Real unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of energy efficiency in property maintenance
- Understand environmental considerations related to property maintenance activities
- Understand sustainable practices applicable to property maintenance
- Understand how to minimise environmental impact during property maintenance tasks
- Understand relevant regulations and guidelines related to energy, environment, and sustainability in property maintenance
Understand the roles, responsibilities and reporting procedures of a property maintenance operative Real unit · City & Guilds Limited
What you'll be able to do
- Understand the different roles within a property maintenance team
- Understand the responsibilities of a property maintenance operative
- Understand the importance of following reporting procedures
- Understand how to communicate effectively with colleagues and clients
- Understand the importance of health and safety in property maintenance
Working with external contractors Real unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of using external contractors
- Understand the process of selecting external contractors
- Understand the importance of clear communication with external contractors
- Describe the responsibilities of the property maintenance organisation when working with external contractors
- Describe the responsibilities of external contractors
- Monitor the work of external contractors
- Ensure external contractors comply with health and safety regulations
- Understand the importance of obtaining necessary permits and approvals for work carried out by external contractors
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Co-ordinate Provision of Equipment for Maintenance and Caretaking
- Standard
Control the use of equipment and material in a facilities services environment
- Standard
Control the use of resources
- Standard
Identify and rectify unsatisfactory performance in the void property security solution
- Standard
Manage health and safety in managed properties
- Standard
Plan, Implement and Monitor the Preventative Maintenance of Property
- Standard
Provide continuity of void property security solution
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 44 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Health and Safety Manager
This role can lead to managing a team of advisers. From there it can lead to setting health and safety strategy for a whole business unit. It can also lead to a senior leadership role overseeing safety across an organisation.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Accessibility and inclusion in property maintenanceApply customer service in property maintenanceCarry out electrical testing and repairsCarry out plumbing maintenance and repairsCarrying out painting and tiling tasksControl of property maintenance related resources and equipmentHealth and safety in property maintenanceInternal and external building fabric maintenance
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Plan and carry out preventative property maintenance” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understand the roles, responsibilities and reporting procedures of a property maintenance operative” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Security and access systems in property maintenance” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Co-ordinate Provision of Equipment for Maintenance and Caretaking
- Control the use of equipment and material in a facilities services environment
- Control the use of resources
- Identify and rectify unsatisfactory performance in the void property security solution
- Manage health and safety in managed properties
- Plan, Implement and Monitor the Preventative Maintenance of Property
- Provide continuity of void property security solution
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Accessibility and inclusion in property maintenance, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop an understanding of accessibility and inclusion principles within property maintenance. The unit covers identification of accessibility issues, application of solutions, and implementation of inclusive practices in compliance with relevant legislation.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 2 Diploma In Property Maintenance (OQ)
14 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Accessibility and inclusion in property maintenance
- Apply customer service in property maintenance
- Carry out electrical testing and repairs
- Carry out plumbing maintenance and repairs
- Carrying out painting and tiling tasks
- Control of property maintenance related resources and equipment
and 8 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.