City & Guilds Limited · RQF Level 2
City & Guilds Level 2 Diploma In Property Maintenance (OQ)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits51
- Guided learning426 hours
- Units in this qualification14
Awarded by City & Guilds Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
City & Guilds offers a range of qualifications in Built Environment Services, including Introductory, Higher Level and apprenticeship options. View our list of qualifications and apprenticeships.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accessibility and inclusion in property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of accessibility in property maintenance
- Understand the principles of inclusion in property maintenance
- Identify accessibility issues in a property
- Identify inclusive practices in property maintenance
- Apply accessibility solutions in property maintenance
- Apply inclusive practices in property maintenance
Apply customer service in property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of customer service
- Understand the importance of effective communication in customer service
- Apply effective communication techniques when dealing with customers
- Respond to customer enquiries in a professional manner
- Resolve customer complaints effectively
- Maintain a positive attitude when dealing with customers
- Understand organisational procedures for handling customer service issues
- Identify different types of customers and their needs
Carry out electrical testing and repairsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of electrical testing
- Understand the principles of electrical repairs
- Carry out electrical testing procedures safely
- Interpret electrical testing results
- Diagnose electrical faults
- Carry out electrical repairs safely
- Verify the safety of electrical repairs
Carry out plumbing maintenance and repairsReal unit · City & Guilds Limited
What you'll be able to do
- Safely carry out basic plumbing maintenance tasks
- Diagnose common plumbing faults
- Repair leaks in plumbing systems
- Replace damaged plumbing components
- Maintain water systems to ensure efficient operation
Carrying out painting and tiling tasksReal unit · City & Guilds Limited
What you'll be able to do
- Prepare surfaces for painting and tiling
- Apply paint to a variety of surfaces
- Cut and lay tiles accurately
- Apply grout and sealant to tiled surfaces
- Clean and maintain painted and tiled surfaces
Control of property maintenance related resources and equipmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of controlling resources in property maintenance
- Identify different types of resources used in property maintenance
- Understand the importance of controlling equipment in property maintenance
- Identify different types of equipment used in property maintenance
- Implement procedures for controlling resources in property maintenance
- Implement procedures for controlling equipment in property maintenance
- Maintain records of resource and equipment usage
Health and safety in property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand health and safety legislation relevant to property maintenance
- Identify potential hazards in property maintenance environments
- Assess risks associated with property maintenance activities
- Implement control measures to minimise risks in property maintenance
- Follow safe working practices in property maintenance
- Use personal protective equipment (PPE) correctly
- Respond to accidents and emergencies in property maintenance
Internal and external building fabric maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of internal building fabric maintenance
- Understand the principles of external building fabric maintenance
- Identify common types of internal building fabric
- Identify common types of external building fabric
- Describe methods for maintaining internal building fabric
- Describe methods for maintaining external building fabric
- Apply health and safety regulations when undertaking building fabric maintenance
- Recognise common faults in internal building fabric
- Recognise common faults in external building fabric
Plan and carry out preventative property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of preventative property maintenance
- Plan preventative property maintenance activities
- Identify potential property maintenance issues
- Select appropriate preventative maintenance techniques
- Carry out preventative property maintenance activities
- Record preventative property maintenance activities
Security and access systems in property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of security in property maintenance
- Understand the different types of security systems used in property maintenance
- Understand the different types of access systems used in property maintenance
- Describe the operation of common security systems
- Describe the operation of common access systems
- Identify potential security risks in property maintenance
- Explain procedures for responding to security breaches
- Maintain security and access systems in accordance with manufacturer's instructions
Understand and maintain heating ventilation and air conditioning plantReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of heating systems
- Understand the principles of ventilation systems
- Understand the principles of air conditioning systems
- Identify the main components of heating, ventilation and air conditioning (HVAC) plant
- Describe the function of each component within HVAC plant
- Explain routine maintenance procedures for HVAC plant
- Carry out routine maintenance on HVAC plant in accordance with manufacturer's instructions
- Identify common faults in HVAC plant
Understand energy, environment and sustainable practices within property maintenanceReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of energy efficiency in property maintenance
- Understand environmental considerations related to property maintenance activities
- Understand sustainable practices applicable to property maintenance
- Understand how to minimise environmental impact during property maintenance tasks
- Understand relevant regulations and guidelines related to energy, environment, and sustainability in property maintenance
Understand the roles, responsibilities and reporting procedures of a property maintenance operativeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the different roles within a property maintenance team
- Understand the responsibilities of a property maintenance operative
- Understand the importance of following reporting procedures
- Understand how to communicate effectively with colleagues and clients
- Understand the importance of health and safety in property maintenance
Working with external contractorsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of using external contractors
- Understand the process of selecting external contractors
- Understand the importance of clear communication with external contractors
- Describe the responsibilities of the property maintenance organisation when working with external contractors
- Describe the responsibilities of external contractors
- Monitor the work of external contractors
- Ensure external contractors comply with health and safety regulations
- Understand the importance of obtaining necessary permits and approvals for work carried out by external contractors
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Co-ordinate Provision of Equipment for Maintenance and Caretaking
- Control the use of equipment and material in a facilities services environment
- Control the use of resources
- Identify and rectify unsatisfactory performance in the void property security solution
- Manage health and safety in managed properties
- Plan, Implement and Monitor the Preventative Maintenance of Property
- Provide continuity of void property security solution
Where this can lead
Health and Safety Manager
This role isn't just a job; it's a launchpad for a significant, impactful career. If you're ready to lead, innovate, and genuinely make a difference to people's lives and our business's resilience, then we'd love to chat.
See the whole journey →Showing 6 roles, drawn from 50 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will develop an understanding of accessibility and inclusion principles within property maintenance. The unit covers identification of accessibility issues, application of solutions, and implementation of inclusive practices in compliance with relevant legislation.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Diploma In Property Maintenance (OQ)
14 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Accessibility and inclusion in property maintenance
- Apply customer service in property maintenance
- Carry out electrical testing and repairs
- Carry out plumbing maintenance and repairs
- Carrying out painting and tiling tasks
- Control of property maintenance related resources and equipment
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.