The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Training Coordinator / Administrator
1-2 yearsSkills to master
- Logistical coordination, basic LMS administration, material preparation, understanding training cycles, initial exposure to facilitation.
You're ready to move on when
- Consistently flawless execution of training logistics.
- Proactive identification of process improvements in administration.
- Positive feedback on basic support for training sessions.
- Demonstrated eagerness to learn facilitation techniques.
- 2
Customer Service / Support Trainer
2-3 yearsSkills to master
- Product knowledge, basic facilitation for specific topics, managing difficult questions, understanding learner needs in a high-volume environment.
You're ready to move on when
- Proven ability to train new hires on product/service knowledge effectively.
- Strong communication skills and ability to simplify complex information.
- Positive feedback from new hires on training clarity and engagement.
- Desire to broaden training scope beyond specific product knowledge.
- 3
HR Assistant with L&D Focus
2-4 yearsSkills to master
- Understanding HR policies, basic L&D administration, employee onboarding processes, exposure to HRIS systems, managing employee queries.
You're ready to move on when
- Demonstrated interest and involvement in L&D-related projects within HR.
- Strong organisational skills and attention to detail in HR admin tasks.
- Good understanding of employee lifecycle and associated learning needs.
- Proactive in seeking out L&D responsibilities and learning opportunities.