How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
Get help from City & Guilds apprenticeship experts to explore our full range of qualifications in teaching, learning, and development & learning support.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Assess occupational competence in the work environment Real unit · City & Guilds Limited
This unit equips learners with the skills to assess occupational competence in the work environment. You'll plan assessments, select suitable methods, make justified assessment decisions, provide feedback, and maintain legal and good practice standards throughout the assessment process.
What you'll be able to do
- Plan the assessment of occupational competence in a structured and organised manner
- Select appropriate assessment methods to accurately measure occupational competence
- Make informed and justifiable assessment decisions about an individual's occupational competence based on gathered evidence
- Provide clear and constructive feedback to individuals following the assessment of their occupational competence
- Document and report assessment outcomes in accordance with organisational procedures
- Maintain confidentiality and adhere to data protection regulations when handling assessment information
- Comply with relevant legal requirements and good practice guidelines when assessing occupational competence
Assess vocational skills, knowledge and understanding Real unit · City & Guilds Limited
You'll learn to prepare and conduct assessments of vocational skills, knowledge, and understanding. The unit covers creating assessment plans, selecting suitable methods, providing feedback, and maintaining compliance with legal and good practice requirements.
What you'll be able to do
- Prepare valid and reliable assessments of vocational skills, knowledge and understanding
- Carry out assessments of vocational skills, knowledge and understanding in a fair and consistent manner
- Provide required information and feedback following the assessment of vocational skills, knowledge and understanding
- Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding
Develop and evaluate operational plans for own area of responsibility Real unit · City & Guilds Limited
You'll learn to create and evaluate operational plans for their area of responsibility. The unit covers aligning objectives with organisational strategy, implementing plans, monitoring performance using key indicators, and evaluating outcomes to identify areas for improvement.
What you'll be able to do
- Align objectives of own area of responsibility with those of the wider organisation.
- Implement operational plans effectively in own area of responsibility.
- Monitor and evaluate operational plans in own area of responsibility, identifying areas for improvement.
Develop and prepare resources for learning and development Real unit · City & Guilds Limited
You'll understand the principles underpinning the development and preparation of learning resources. The unit covers how learning theories inform resource design and teaches you to create, adapt, and evaluate resources to meet specific learning and development needs.
What you'll be able to do
- Understand the key principles that underpin the development and preparation of learning and development resources
- Understand how learning theories inform the design of effective resources
- Develop a range of resources to meet identified learning and development needs
- Prepare resources in a format suitable for the intended audience and learning environment
- Evaluate the effectiveness of developed resources in supporting learning
Develop learning and development programmes Real unit · City & Guilds Limited
It teaches you to develop effective learning and development programmes. You'll understand adult learning principles, conduct training needs analysis, align programmes with organisational objectives, and review programmes to ensure ongoing effectiveness and relevance.
What you'll be able to do
- Understand the principles underpinning the development of effective learning and development programmes.
- Develop learning and development programmes that meet identified needs and objectives.
- Review learning and development programmes to ensure their ongoing effectiveness and relevance.
Engage learners in the learning and development process Real unit · City & Guilds Limited
You'll explore the principles and purpose of engaging learners in the learning and development process, including the role of mentoring. They will develop skills to assist learners effectively and support them in reviewing their own progress throughout their learning journey.
What you'll be able to do
- Understand the principles and purpose of actively engaging learners in the learning and development process.
- Understand the role of mentoring and coaching in facilitating effective learning and development.
- Assist and actively engage learners throughout their learning and development journey.
- Assist learners in reviewing their own progress and identifying areas for improvement.
Engage with employers to develop and support learning provision Real unit · City & Guilds Limited
This unit equips learners with knowledge and skills to engage effectively with employers to develop and support learning provision. You'll understand relevant legislation, communication techniques, and collabourative approaches to enhance learning opportunities for learners and partner organisations.
What you'll be able to do
- Understand information relating to employers developing provision for learners, including relevant legislation and guidance
- Understand how to engage with employers for the benefit of learners, including communication and collaboration techniques
- Engage with employers effectively for the benefit of learners
- Evaluate the effect of employer provision on the learner and partner organisation
Engage with employers to facilitate workforce development Real unit · City & Guilds Limited
You'll gain knowledge of workforce development opportunities and how to engage with employers to promote these initiatives. The unit covers designing and facilitating workplace learning and development opportunities to support both employer and employee growth within relevant sectors.
What you'll be able to do
- Understand the opportunities available for workforce development within relevant sectors and organisations.
- Understand how to engage with employers to promote workforce development initiatives and benefits.
- Understand how to design learning and development opportunities that are relevant and effective in the workplace.
- Understand how to facilitate learning and development opportunities effectively within a workplace environment.
- Engage with employers on workforce development issues, addressing their specific needs and concerns.
- Work collaboratively with employers to facilitate workforce development solutions that meet their organisational goals.
Evaluate and improve learning and development provision Real unit · City & Guilds Limited
You'll gain understanding and skills to evaluate and improve learning and development provision. The unit covers evaluation methods, stakeholder involvement, data analysis, and implementing improvements while complying with regulatory and organisational requirements.
What you'll be able to do
- Understand the contexts for evaluation and quality improvement of learning and development provision
- Understand the methods used in the evaluation of learning and development
- Evaluate learning and development in accordance with organisational requirements
- Improve learning and development provision, ensuring regulatory and organisational requirements are met
Facilitate learning and development for individuals Real unit · City & Guilds Limited
This unit equips learners with knowledge and skills to facilitate one-to-one learning and development. You'll understand effective facilitation principles, adapt to individual learning styles, plan sessions, and support learners in applying and reflecting on new knowledge and skills.
What you'll be able to do
- Understand the principles and practices of one-to-one learning and development
- Facilitate one-to-one learning and development sessions
- Assist individual learners in applying new knowledge and skills in practical contexts
- Assist individual learners in reflecting on their learning and/or development
Facilitate learning and development in groups Real unit · City & Guilds Limited
You'll explore the principles and practices of facilitating learning and development within groups. The unit develops skills in managing group dynamics, applying facilitation techniques, assisting learners to apply new knowledge practically, and supporting reflection on learning experiences.
What you'll be able to do
- Understand the principles and practices of learning and development in groups, including different group dynamics and facilitation techniques
- Facilitate learning and development in groups effectively
- Assist groups to apply new knowledge and skills in practical contexts
- Assist learners to reflect on their learning and development undertaken in groups
Identify individual learning and development needs Real unit · City & Guilds Limited
It teaches you to identify individual learning and development needs through effective analysis. You'll understand learning needs analysis principles, apply appropriate methods to gather information, and agree specific and measurable learning needs with individuals.
What you'll be able to do
- Understand the principles and practices underpinning learning needs analysis for individuals.
- Conduct a thorough learning needs analysis for individual learners.
- Agree specific and measurable individual learning and development needs with learners.
Identify the learning needs of organisations Real unit · City & Guilds Limited
It teaches you to identify organisational learning needs through effective analysis. You'll understand learning needs analysis principles, apply various methods and tools to gather data, and agree learning and development plans with relevant stakeholders.
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations, including different methods and tools.
- Conduct a thorough learning needs analysis for the organisation, gathering data from various sources.
- Agree realistic and achievable organisational learning and development plans with relevant people, taking into account available resources and priorities.
Internally assure the quality of assessment Real unit · City & Guilds Limited
You'll learn to internally assure the quality of assessment processes. The unit covers planning, evaluating, maintaining, and improving assessment quality, managing relevant information, and ensuring compliance with legal and good practice requirements.
What you'll be able to do
- Plan the internal quality assurance of assessment processes
- Internally evaluate the quality of assessment practices
- Internally maintain and improve the quality of assessment procedures
- Manage information relevant to the internal quality assurance of assessment activities
- Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment
Manage a budget for own area or activity of work Real unit · City & Guilds Limited
This unit covers the preparation, management, and review of budgets within a learner's own area of responsibility. You'll learn to identify financial constraints, gather relevant data, monitor expenditure, and evaluate budget performance in line with organisational objectives.
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account relevant financial constraints and organisational objectives.
- Manage a budget effectively, monitoring expenditure and ensuring adherence to budgetary limits.
- Review budget management performance, identifying areas for improvement and implementing corrective actions.
Manage a budget for own area or activity of work Real unit · City & Guilds Limited
It teaches you to manage a budget for their area of responsibility. You'll prepare budgets aligned with organisational goals, monitor income and expenditure, manage resources effectively to meet financial targets, and review budget performance to implement improvements.
What you'll be able to do
- Prepare a budget for own area of responsibility, ensuring alignment with organisational goals.
- Manage a budget effectively, monitoring income and expenditure.
- Review budget management performance, identifying areas for improvement and implementing necessary changes.
Manage learning and development in groups Real unit · City & Guilds Limited
You'll gain knowledge of managing learning and development in groups. The unit covers creating effective group learning environments, managing group dynamics, applying appropriate methodologies, and ensuring compliance with legal and organisational requirements.
What you'll be able to do
- Understand the principles and practices of managing learning and development in groups.
- Manage group learning and development environments effectively.
- Apply appropriate methodologies to manage learning and development in groups.
- Manage learning and development in groups to comply with relevant legal and organisational requirements.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · City & Guilds Limited
This unit provides learners with knowledge of equality legislation, codes of practice, and organisational policies. You'll learn to communicate, monitor, and promote equality, diversity, and inclusion effectively within their area of responsibility.
What you'll be able to do
- Understand own responsibilities under current equality legislation, relevant codes of practice, and own organisation's policies and procedures.
- Effectively communicate the organisation’s written equality, diversity, and inclusion policy and procedures within own area of responsibility.
- Monitor equality, diversity, and inclusion practices within own area of responsibility and identify areas for improvement.
Plan and prepare specific learning and development opportunities Real unit · City & Guilds Limited
This unit equips learners with the skills to plan and prepare specific learning and development opportunities. You'll define SMART learning objectives, align opportunities with organisational goals, and develop detailed plans including activities, resources, and timescales to meet learner needs.
What you'll be able to do
- Plan learning and development opportunities that align with identified learning objectives and organisational goals
- Identify and address individual learner needs when planning learning and development opportunities
- Prepare specific learning and development opportunities that are engaging and motivating for learners
- Select appropriate learning methods and resources to support the delivery of learning and development opportunities
- Create a supportive and inclusive learning environment for all learners
Plan, allocate and monitor work in own area of responsibility Real unit · City & Guilds Limited
This unit covers the skills required to plan, allocate, and monitor work within a learner's area of responsibility. You'll develop the ability to produce work plans aligned with organisational objectives, delegate tasks effectively, monitor progress and quality, and review and amend plans as necessary.
What you'll be able to do
- Produce a comprehensive work plan for own area of responsibility, aligned with organisational objectives.
- Allocate tasks and agree clear responsibilities with team members, ensuring effective delegation.
- Monitor the progress and quality of work within own area of responsibility, providing constructive feedback to team members.
- Review and amend plans of work for own area of responsibility in response to changing circumstances, and communicate these changes effectively.
Principles, theories and practices of learning and development Real unit · City & Guilds Limited
You'll gain a comprehensive understanding of the principles, theories, and practices underpinning learning and development within organisations. The unit covers the learning and development cycle, how people learn, learner needs, and the roles and responsibilities of learning and development professionals.
What you'll be able to do
- Understand the principles, purpose and context of learning and development within organisations.
- Understand the stages of the learning and development cycle and their interdependencies.
- Understand different theories of how people learn and their practical application.
- Understand the diverse needs of learners in relation to learning and development activities.
- Understand the roles and responsibilities of the learning and development practitioner in various contexts.
- Understand relevant legislative and organisational requirements in relation to learning and development, including equality and diversity.
Provide information and advice to learners and employers Real unit · City & Guilds Limited
It teaches you to provide accurate information and advice to learners and employers about learning and development opportunities. You'll understand the range of available support services, recognise their professional boundaries, and assist in accessing appropriate information.
What you'll be able to do
- Understand the range of information and advice available for learners and employers
- Understand own professional boundaries and limitations in relation to providing information and advice
- Provide accurate and relevant information and advice to learners and employers
- Assist learners and employers to access appropriate information and advice
Provide leadership and direction for own area of responsibility Real unit · City & Guilds Limited
It teaches you to provide leadership and direction within their area of responsibility. You'll set achievable objectives, communicate direction clearly to team members, collect feedback to inform improvements, and assess their own leadership performance.
What you'll be able to do
- Lead effectively in own area of responsibility.
- Provide clear direction and set achievable objectives in own area of responsibility.
- Communicate the direction for own area of responsibility clearly and concisely, and collect feedback to inform improvement.
- Assess own leadership performance against agreed criteria and identify areas for development.
Provide leadership and direction for own area of responsibility Real unit · City & Guilds Limited
This unit develops learners' ability to provide leadership and direction in their area of responsibility. You'll learn to set clear objectives, communicate direction effectively, gather feedback for improvement, and assess their leadership performance against established criteria.
What you'll be able to do
- Lead effectively in own area of responsibility.
- Provide clear direction and set achievable objectives in own area of responsibility.
- Communicate the direction for own area of responsibility clearly and concisely, and collect feedback to inform improvement.
- Assess own leadership performance against agreed criteria and identify areas for development.
Reflect on and improve own practice in learning and development Real unit · City & Guilds Limited
You'll develop the ability to reflect on and improve their practice as learning and development practitioners. The unit covers models of reflective practice, the role of continuing professional development, analysing feedback, and planning personal development to enhance professional effectiveness.
What you'll be able to do
- Understand different approaches to reflective practice and their application in learning and development
- Understand the processes involved in continuing professional development (CPD) and its importance
- Critically reflect on own performance as a learning and development practitioner, identifying strengths and areas for improvement
- Analyse feedback from learners, colleagues, and managers to inform own development
- Develop and implement a personal development plan to improve own learning and development practice
- Evaluate the impact of own development activities on own practice and learner outcomes
Understanding the principles and practices of assessment Real unit · City & Guilds Limited
You'll develop an understanding of the principles and requirements of assessment. The unit covers different assessment methods, planning assessments, involving learners and others, making assessment decisions, and quality assurance processes to ensure valid, reliable, and fair assessment practices.
What you'll be able to do
- Understand the fundamental principles that underpin effective assessment practices
- Understand the regulatory requirements and guidelines related to assessment
- Understand a variety of assessment methods available for different learning contexts
- Understand how to plan assessments that are fair, valid, and reliable
- Understand how to effectively involve learners in the assessment process, promoting self-assessment and reflection
- Understand how to involve other relevant parties in the assessment process, such as employers or mentors
- Understand how to make sound and justifiable assessment decisions based on evidence
- Understand the importance of quality assurance in maintaining the integrity of the assessment process
- Understand the procedures for quality assuring assessment practices
- Understand how to manage information relating to assessment accurately and securely
- Understand the legal and ethical considerations that must be adhered to during assessment
- Understand good practice guidelines for conducting assessments in a fair and consistent manner
Understanding the principles and practices of internally assuring the quality of assessment Real unit · City & Guilds Limited
This unit provides learners with a comprehensive understanding of the principles and practices of internally assuring assessment quality. You'll explore the context, planning, monitoring techniques, roles, and strategies to maintain and improve internal quality assurance.
What you'll be able to do
- Understand the context and principles of internal quality assurance processes
- Understand how to plan the internal quality assurance of assessment activities
- Understand techniques and criteria for monitoring the quality of assessment internally
- Understand how to internally maintain and improve the quality of assessment practices
- Understand how to manage information relevant to the internal quality assurance of assessment
- Understand the legal and good practice requirements for the internal quality assurance of assessment
Work productively with colleagues and stakeholders Real unit · City & Guilds Limited
You'll learn to work productively with colleagues and stakeholders by providing accurate information, consulting effectively on decisions, and understanding the importance of fulfilling commitments. The unit also covers managing conflicts to maintain positive working relationships.
What you'll be able to do
- Provide colleagues and stakeholders with accurate and timely information.
- Consult effectively with colleagues and stakeholders in relation to relevant decisions or activities.
- Understand the importance of fulfiling meeting agreements and honouring commitments made to colleagues and stakeholders.
- Understand how to manage potential conflicts of interest professionally and ethically.
- Understand how to monitor working relationships to ensure effectiveness and address any issues.
- Review and improve the effectiveness of working relationships, fostering collaboration and mutual respect.
Work productively with colleagues and stakeholders Real unit · City & Guilds Limited
You'll learn to work productively with colleagues and stakeholders by providing accurate and timely information, consulting effectively on decisions and activities, and understanding the importance of fulfilling agreements and managing potential conflicts.
What you'll be able to do
- Provide colleagues and stakeholders with accurate and timely information relevant to their roles and responsibilities.
- Consult effectively with colleagues and stakeholders in relation to decisions or activities that affect them.
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders to build trust and maintain positive working relationships.
- Understand how to manage potential conflicts of interest fairly and transparently, adhering to organisational policies and procedures.
- Understand how to monitor working relationships to identify potential issues and address them proactively.
- Review and improve the effectiveness of working relationships through feedback, reflection, and continuous improvement strategies.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advise on learning and progression
- Standard
Develop plans to meet your organisation's goals
- Standard
Evaluate the learner experience of enterprise and entrepreneurship education
- Standard
Facilitate effective learning
- Standard
Identify Individual Learning and Development
- Standard
Identify the learning and development needs of the groups you work with
- Standard
Plan Learning
- Standard
Plan and deliver learning
- Standard
Plan and prepare learning and development programmes
- Standard
Plan and prepare specific learning and development opportunities
- Standard
Prepare and manage budgets for scientific or technical workplace activities
- Standard
Reflect on and develop practice
- Standard
Reflect on, develop and maintain own skills and practice in learning and development
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
- 2 records
- 1 record
Showing 6 roles, drawn from 21 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Learning Facilitator
This work can lead to managing a learning team as a Learning & Development Manager, or moving into culture and talent work as an Organisational Development Consultant.
See the whole journey05The credits
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and evaluate operational plans for own area of responsibilityDevelop and prepare resources for learning and developmentDevelop learning and development programmesEngage learners in the learning and development processEngage with employers to develop and support learning provisionEngage with employers to facilitate workforce development
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration The Navigator Your plan for “Develop and evaluate operational plans for own area of responsibility” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
- Bring your own plan Create
For “Develop and evaluate operational plans for own area of responsibility” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Manage a budget for own area or activity of work” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and improve learning and development provision” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage learning and development in groups” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
City & Guilds Level 4 Diploma in Learning and Development
- Advise on learning and progression
- Develop plans to meet your organisation's goals
- Evaluate the learner experience of enterprise and entrepreneurship education
- Facilitate effective learning
- Identify Individual Learning and Development
- Identify the learning and development needs of the groups you work with
- Plan Learning
- Plan and deliver learning
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assess occupational competence in the work environment, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit equips learners with the skills to assess occupational competence in the work environment. Learners will plan assessments, select suitable methods, make justified assessment decisions, provide feedback, and maintain legal and good practice standards throughout the assessment process.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 4 Diploma in Learning and Development
26 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Engage learners in the learning and development process
and 20 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.