The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Session Feedback Scores (Kirkpatrick L1)
Average score from post-session 'happy sheets' for sessions you've supported or co-facilitated.
Target · Average of 4.3/5.0If you co-facilitate a 'New Starter Induction' and the average feedback score is 4.4, you're hitting the mark. We're looking for consistency here.
Learner Completion Rate (Kirkpatrick L2)
Percentage of learners completing post-session knowledge checks or quizzes for modules you've delivered.
Target · 90% completion rateIf 95 out of 100 people finish the quiz after your 'Company Values' module, that's great. It shows you're getting people to engage with the content.
On-Time Session Start/End Rate
How often sessions you're involved in start and finish exactly when they're supposed to, without technical delays or running over.
Target · 95% on-time rateYou've supported 20 sessions this month, and 19 of them started and ended on time without a hitch. That's a 95% rate, which is what we want.
Pre-Session Logistics Accuracy
Number of errors or missed steps in setting up virtual rooms, sending out materials, or managing participant lists.
Target · Less than 2 errors per month across all supported sessionsYou forgot to send the pre-read to one group before a session, or a breakout room wasn't set up correctly. We're aiming for very few of these.
Proactive Support & Initiative
How often you anticipate needs, offer help without being asked, and suggest small improvements to processes.
- Your manager notes you've already set up the virtual room before they asked, or you've flagged a potential issue with a participant list ahead of time. You might suggest a better way to organise handouts after a session. It's about showing you're thinking a step ahead.
Learner Engagement & Rapport
Your ability to connect with participants, encourage questions, and make them feel comfortable in the learning environment.
- Feedback forms specifically mention your approachable style or how you made a complex topic easy to understand. Learners feel comfortable asking you questions directly. You're able to get quiet groups talking during activities.
Adherence to Facilitation Guidelines
How well you follow our established best practices for session delivery, including timing, activity instructions, and managing discussions.
- During co-facilitation, senior facilitators observe you sticking to the script, managing time effectively, and handling questions as per our guidance. You're not going off-piste or getting lost in tangents.
Feedback Incorporation & Growth
Your willingness to accept feedback from senior facilitators and actively apply it to improve your performance in subsequent sessions.
- After a feedback session, your manager sees a noticeable improvement in the areas discussed (e.g., better time management, clearer instructions). You ask clarifying questions about feedback to really understand it.