UK

United Kingdom · Learning and development · Entry Level (0-2 years)

Learning & Development Coordinator

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toSenior L&D Business Partner
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as L&D Administrator · Training Support Specialist · Learning Operations Assistant

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

SFJ Awards Level 3 Certificate In Learning and Development SFJ Awards · Level 3 · covers 4 of 13 standards
Focus Awards Level 3 Diploma in Playwork (RQF) Focus Awards Limited · Level 3 · covers 2 of 13 standards
City & Guilds Level 4 Diploma in Learning and Development City & Guilds Limited · Level 4 · covers 3 of 13 standards
OCNLR Level 4 Certificate in Education and Training OCN London · Level 4 · covers 3 of 13 standards
NCFE CACHE Level 5 Diploma in Advanced Playwork (Wales) NCFE · Level 5 · covers 2 of 13 standards
IAO Level 3 Diploma For the Children and Young People's Workforce Innovate Awarding · Level 3 · covers 1 of 13 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Identify individual learning and development needs SFJ Awards Level 3 Certificate In Learning and Development
Provide learning opportunities for colleagues Focus Awards Level 3 Diploma in Playwork (RQF)
Support young people to develop, implement and review a plan of action IAO Level 3 Diploma For the Children and Young People's Workforce

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
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Your Plan Illustration

Built for Learning & Development Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Identify individual learning and development needs SFJ Awards · covers 4 of 13 standards Level 3
  2. Provide learning opportunities for colleagues Focus Awards Limited · covers 2 of 13 standards Level 3
  3. Support young people to develop, implement and review a plan of action Innovate Awarding · covers 1 of 13 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Learning & Development Coordinator?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Basic AI Literacy for Administrative Tasks
  • Basic Data Visualisation & Storytelling
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Learning & Development Coordinator plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Learning & Development Coordinator handles the admin behind training programmes, from bookings to materials to records.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Microsoft Excel / Google Sheets Basic

Creating simple spreadsheets for tracking attendance, managing lists, and basic data organisation. You'll need to know how to sort, filter, and use basic formulas.

Cornerstone OnDemand (or similar LMS/LXP) Basic

Administering courses, enrolling users, pulling standard reports, and managing user profiles. We'll train you on our specific setup, but any prior LMS experience is a plus.

Asana / Trello (or similar Project Management tool) Basic

Managing your own tasks, updating project checklists, and collaborating with the team on shared activities. It's how we keep track of who's doing what.

Microsoft Outlook / Google Calendar Intermediate

Managing your own calendar, scheduling meetings, sending out invites for training sessions, and handling email communications with learners and vendors.

Workday HCM (or similar HRIS) Basic

Looking up basic employee data like department, manager, or contact details for training purposes. You won't be doing complex HR tasks, just accessing information.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Course Scheduling & Logistics Follow established calendar and booking procedures. Escalate conflicts or special requests to manager. Independently schedule routine courses, propose solutions for minor conflicts. Inform manager of significant changes. Optimise overall training calendar, negotiate with stakeholders for optimal timing. Inform Director of strategic programme scheduling.
Learner Support & Queries Resolve basic access/navigation issues using FAQs. Escalate technical or complex queries to IT/manager. Troubleshoot most common issues independently. Propose updates to FAQs based on recurring queries. Inform manager of trends. Define learner support processes and escalation paths. Mentor junior team members on complex query resolution.
LMS Data Management Perform data entry and updates following strict guidelines. Report any discrepancies to manager. Independently manage course setup and user groups. Identify and correct data inconsistencies. Propose minor system improvements. Design and implement data governance policies for the LMS. Lead data migration projects. Make recommendations for system upgrades.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

LMS Data Accuracy
The correctness of learner registrations, course completions, and programme data within the Learning Management System (LMS).
Target · Achieve 98% accuracy on all data entry and updates.

If 100 learners are enrolled in a course, 98 of those enrolments should be correctly recorded and reflect their actual status. Catching a typo in a course name before it goes live counts!

Training Scheduling & Logistics Timeliness
How quickly and efficiently you organise and confirm training sessions, including room bookings, calendar invites, and material distribution.
Target · All training logistics confirmed at least 2 weeks prior to the session start date for planned programmes, 48 hours for urgent requests.

Booking a training room, sending out calendar invites, and ordering catering for a workshop by the deadline, making sure all 20 participants get the correct details well in advance.

Learner Query Resolution Time
The speed at which you respond to and resolve basic learner questions about course access, system issues, or programme details.
Target · Respond to 90% of basic learner queries within 24 hours.

A learner can't access a course. You respond within 2 hours, troubleshoot the common issues, or escalate it to IT if it's more complex, keeping the learner updated throughout.

Reporting & Data Extraction Accuracy
The precision of basic reports pulled from the LMS, such as attendance lists or completion rates.
Target · Deliver 100% accurate standard reports as requested by the L&D team.

Pulling an attendance report for the 'Introduction to Project Management' course, ensuring every participant who attended is listed correctly and no one is missed.

Team Support & Reliability
How effectively you support the L&D team, making their lives easier and ensuring they can rely on you for administrative tasks.
  • Team members consistently say you're a lifesaver for administrative tasks
  • they trust you to get things done without needing to micromanage
  • you proactively ask how you can help. You're the person who remembers the small details, like ordering biscuits for the workshop.
Proactive Problem Spotting
Your ability to notice potential issues before they become big problems, especially with scheduling or system glitches.
  • You flag an upcoming calendar clash before it happens
  • you notice a common query from learners and suggest a FAQ update
  • you spot an error in a course description before it's widely seen. You're not just waiting for instructions, you're looking for ways to improve.
Learner Experience Feedback
The general sentiment from learners regarding the administrative support they receive for their training.
  • Positive comments in informal feedback or 'smile sheets' about the ease of signing up or the helpfulness of support
  • few complaints about administrative hurdles. People feel heard and helped when they come to you with a question.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference

You'll get a real buzz from seeing a training session you helped organise run smoothly, or from a learner thanking you for solving their access issue. Knowing your work directly contributes to people's development is a big win.

A manager tells you their team loved a workshop you coordinated, and they're already seeing new skills being applied. That's your impact, right there.

Working in a Structured Environment

If you like clear processes, checklists, and knowing what's expected of you, you'll enjoy the administrative side of this role. There's a satisfaction in keeping things organised and efficient.

Successfully setting up 5 new courses in the LMS, following all the steps perfectly, and seeing them go live without a hitch.

Being Part of a Supportive Team

You'll be working closely with a team that values collaboration and mutual support. If you thrive in an environment where you can ask questions and learn from others, you'll feel right at home.

Your Senior L&D Business Partner takes the time to explain a complex programme, helping you understand the 'why' behind the admin tasks.

What frustrates people
  • Dealing with system glitches that are beyond your control but impact learners.
  • Chasing people for information or attendance confirmations.
  • Repetitive data entry tasks, even if essential.
  • Feeling like your work is 'just admin' when you know it's crucial.
What this role does not give you
  • Strategic decision-making authority.
  • Leading complex learning programme design.
  • Direct management of a team.
  • A quiet, uninterrupted work environment (you'll be interacting a lot).

8Who you work with

Your work directly impacts the smooth running of all our learning initiatives. If you're on top of things, learners have a great experience, and the L&D team can be more efficient. Basically, you're making sure everyone gets the development they need without any faff, which helps keep our people happy and skilled.

Inside the business
  • All Employees (as learners)
  • L&D Team (your immediate colleagues)
  • HR Business Partners (for employee data and queries)
  • IT Support (for system access and issues)
  • Departmental Managers (for training schedules and attendance)
Outside the business
  • External Training Providers (for booking and logistics)
  • LMS/LXP Vendors (for basic support queries)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Strong organisational skills – you need to be able to keep track of multiple tasks and deadlines.
  • Excellent written and verbal communication skills in English – you'll be writing emails and speaking to people all day.
  • Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace) – you won't be starting from scratch here.
  • A genuine 'can-do' attitude and eagerness to help others.
  • Demonstrable ability to learn new systems and processes quickly.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced LMS Configuration & Troubleshooting

You'll move beyond basic course setup to understanding more complex configurations, like learning paths, audience segmentation, and basic integrations. This means you can solve more problems yourself and contribute to optimising the system.

Learning Path Design · Audience Segmentation · Basic API Concepts (for integrations) · Advanced Reporting Features

  • This month: Explore all the admin menus in our LMS, even the ones you don't use daily, to see what's there.
  • Next quarter: Ask your manager for access to LMS training modules or webinars for administrators.
  • Within 6 months: Take ownership of setting up a simple learning path for a new hire cohort.
  • Within 12 months: Shadow a more senior L&D team member when they're working on a complex LMS project.

Quick win: Offer to be the 'super user' for a specific part of the LMS, like managing a particular content library or a specific user group. Get to know it inside out.

Intermediate Project Management Tools

As you take on more responsibility, you'll need to manage not just your own tasks, but potentially small projects. This means understanding how to track progress, identify dependencies, and communicate status effectively.

Task Dependencies · Basic Project Timelines · Status Reporting · Risk Identification

  • This month: Take an online course on 'Project Management Fundamentals' (many free options available).
  • Next quarter: Ask to shadow a team member who is managing a small project and observe how they use tools like Asana or Jira.
  • Within 6 months: Volunteer to manage a small, self-contained L&D project, like organising a series of internal webinars.
  • Within 12 months: Get certified in a basic project management methodology, like PRINCE2 Foundation or AgilePM Foundation.

Quick win: For any task you're given, break it down into smaller steps and estimate how long each step will take. It's a mini-project plan.

11Staying current once you are in

What people here do to keep up
  • Attend internal L&D webinars and workshops to learn more about our programmes and methodologies.
  • Shadow different members of the L&D team to understand their roles and responsibilities.
  • Take online courses on basic project management or data organisation (e.g., via LinkedIn Learning or Coursera).
  • Participate in our company's mentoring programme, asking to be paired with someone in L&D or HR.
  • Read industry blogs or articles on L&D trends to stay informed.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic AI Literacy for Administrative Tasks

AI tools are becoming commonplace for automating repetitive tasks like scheduling, drafting emails, and summarising information. Learning how to use these effectively will make your job much easier and free you up for more interesting work.

  • Prompt Engineering Basics
  • AI-powered Scheduling Tools
  • AI for Document Summarisation
  • Ethical AI Use (Admin)

Basic Data Visualisation & Storytelling

Simply pulling numbers isn't enough anymore. You'll need to start thinking about how to present those numbers in a way that makes sense to people, even if it's just a simple chart. It helps the team understand the impact of their work.

  • Chart Types & When to Use Them
  • Basic Data Cleaning
  • Key Metrics Identification
  • Simple Narrative Building

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Learning Management System (LMS) Administration
  • Data Entry & Management
  • Basic Reporting & Data Extraction
  • Organisational Process Adherence

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Coordinator

    1-2 years

    Skills to master

    • Organisation, scheduling, communication, basic office software proficiency, managing multiple priorities.

    You're ready to move on when

    • You're the 'go-to' person for administrative tasks in your current role.
    • You consistently meet deadlines and manage your workload effectively.
    • You enjoy helping colleagues and making sure things run smoothly.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Problem-solving, active listening, clear communication (written and verbal), patience, managing difficult situations.

    You're ready to move on when

    • You're great at understanding people's needs and finding solutions.
    • You can explain complex information simply and clearly.
    • You remain calm and professional even when dealing with frustrated customers.
  3. 3

    Recent Graduate (any discipline)

    0-1 year (if degree is relevant)

    Skills to master

    • Research, critical thinking, structured writing, learning new concepts quickly, time management (from studies).

    You're ready to move on when

    • You have a strong academic record and a proven ability to learn.
    • You're keen to apply your organisational and communication skills in a professional setting.
    • You're genuinely interested in how people learn and develop in the workplace.

15Where this role leads

The long view: This work can lead to a Senior L&D Business Partner role, or into L&D Manager and Head of Learning Experience positions.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning & Development Coordinator is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • L&D Specialist / Instructional Designer
  • HR Administrator / HR Coordinator

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Identify individual learning and development needs, worked against Learning & Development Coordinator.

Identify individual learning and development needs Level 3

Applied to your work in Learning & Development Coordinator

The objective of this unit is to enable learners to understand and apply the principles of learning needs analysis for individuals. Learners will be able to conduct a learning needs analysis, analyse the findings, and agree on individual learning and development needs with relevant parties, ensuring effective communication throughout the process.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Learning & Development Coordinator
  • Learning Management System (LMS) Administration
  • Data Entry & Management
  • Basic Reporting & Data Extraction
  • Organisational Process Adherence
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning & Development Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. L&D Specialist / Instructional Designer

    2-4 years from L&D Coordinator

    Level 2 (Mid-Level)

    • Instructional Design methodologies (e.g., ADDIE, SAM)
    • Content authoring tools (e.g., Articulate 360, Rise)
    • Basic graphic design principles (for learning materials)
    • Needs analysis (figuring out what training is actually needed)

  2. HR Administrator / HR Coordinator

    2-3 years from L&D Coordinator

    Level 2 (Mid-Level)

    • HRIS advanced functionality (e.g., Workday HCM for onboarding, payroll support)
    • Recruitment administration (scheduling interviews, managing applications)
    • Compensation and benefits administration support
    • Compliance reporting (basic HR metrics)
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine having a super-efficient assistant that handles the tedious bits of your job, leaving you more time for the interesting stuff. That's what AI can do for you in this role. We're not talking about replacing you, but giving you tools to make your day-to-day work much smoother and quicker.

Even at an entry level, AI can really boost your productivity. You'll be using it to streamline repetitive tasks, get quick answers, and even draft communications, meaning less time staring at a blank screen and more time getting things done. It's about working smarter, not harder, and we'll help you get started.

Smart Scheduling Assistant

Use AI tools to suggest optimal meeting times, automatically send calendar invites, and handle RSVPs for training sessions, cutting down on manual back-and-forth emails. It'll even send reminders for you.

Basic Report Generation

Feed raw attendance or completion data into an AI tool and get a first draft of a summary report, highlighting key numbers and trends. You'll then refine it, saving you hours of manual crunching.

Content Organisation & Tagging

AI can help you quickly categorise and tag learning resources in the LMS, making them easier for learners to find. It's great for suggesting keywords or grouping similar content, tidying up our learning library.

First-Draft Communication

Need to send out a reminder email for a workshop or draft a quick response to a common learner query? AI can give you a solid first draft in seconds, which you can then personalise and send. It's a real time-saver for routine comms.

Common questions

Common questions

How do you become a Learning & Development Coordinator?

Common routes in include Administrative Assistant / Office Coordinator (1-2 years), Customer Service Representative (1-2 years) and Recent Graduate (any discipline) (0-1 year (if degree is relevant)). Times vary with prior experience.

Where can a Learning & Development Coordinator progress to?

This role can lead on to L&D Specialist / Instructional Designer (2-4 years from L&D Coordinator) and HR Administrator / HR Coordinator (2-3 years from L&D Coordinator), depending on the skills you build.

What new skills matter most for a Learning & Development Coordinator?

Increasingly, Basic AI Literacy for Administrative Tasks and Basic Data Visualisation & Storytelling. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

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17Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in learning and development

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built here, project management, communication and system administration, transfer into other areas. This can lead to broader HR roles, project management in other departments, or operations management, in sectors such as tech, finance or professional services.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Learning & Development Coordinator plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.