The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Junior Systems Administrator / Support Engineer
1-2 yearsSkills to master
- Basic Linux command line, troubleshooting common OS issues, understanding network fundamentals, following runbooks precisely, effective ticket management.
You're ready to move on when
- You can independently resolve most Level 1/2 support tickets without escalation.
- You've successfully completed several routine maintenance tasks (e.g., patching, user setup) without supervision.
- You're actively contributing to documentation and suggesting minor process improvements.
- 2
Helpdesk Engineer (with Infrastructure Focus)
2-3 yearsSkills to master
- Diagnosing hardware and software issues, basic network troubleshooting, understanding user access management, strong communication skills under pressure, exposure to cloud basics.
You're ready to move on when
- You're consistently solving complex user issues that touch on infrastructure components.
- You've taken the initiative to learn about our backend systems and cloud environment.
- You're seen as the 'go-to' person for tricky technical problems on the helpdesk.
- 3
Junior DevOps Engineer (with Infra Bias)
1-2 yearsSkills to master
- Scripting (Python/Bash), CI/CD pipeline basics, exposure to Docker/Kubernetes, understanding of cloud services, collaborative mindset with development teams.
You're ready to move on when
- You've successfully automated several small operational tasks.
- You've contributed to or maintained parts of a CI/CD pipeline.
- You understand the basic lifecycle of an application from code to deployment.