The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy for ESG Platforms
The percentage of data points you're responsible for entering into our ESG platforms (like Workiva or OneTrust) that are free from errors or discrepancies.
Target · >98% accuracyIf you input 500 data points for our quarterly carbon emissions report, we'd expect fewer than 10 errors. We'll spot-check and you'll be responsible for fixing any issues quickly.
Employee Programme Participation Rate
The percentage of eligible employees who actively participate in the giving or volunteering programmes you help manage.
Target · 10-15% year-over-year increase in participation for assigned programmesIf you're running the employee matching gift programme, we'd expect to see a healthy jump in the number of employees using it compared to last year, perhaps from 20% to 23% of the workforce.
Programme Delivery Milestones
The percentage of key milestones for your assigned social impact programmes (e.g., community partnerships, internal initiatives) that are met on time and within budget.
Target · 90% of milestones met on scheduleIf a community project has a 'launch event by 15 June' milestone, you'll need to make sure all the moving parts (venue, volunteers, communications) are in place to hit that date.
Stakeholder Query Response Time
How quickly you respond to and resolve queries from internal teams or external partners related to the data or programmes you manage.
Target · 80% of queries resolved within 1 business dayWhen HR asks for specific volunteer hours data for a recognition event, or a community partner has a question about grant reporting, you'll get back to them promptly and with accurate info.
Process Improvement Suggestions
You're not just following the rules; we want you to spot ways to make things better. This means proactively identifying inefficiencies in data collection or programme management and proposing practical solutions.
- You'll regularly bring ideas to your Senior Program Manager, perhaps suggesting a new way to collect supplier data, or a tweak to our volunteer sign-up process. We'll see you documenting these ideas and, ideally, helping to implement them. Other teams might even mention how you've helped streamline things for them.
Stakeholder Feedback & Collaboration
How effectively you work with internal and external partners. It's about being a helpful, reliable point of contact who makes their lives easier, not harder.
- We'll be looking for positive feedback from HR, Comms, and our community partners. Are they finding you easy to work with? Do they trust the information you provide? Are you proactively communicating updates and potential issues? You'll be seen as a go-to person for specific programme details, rather than someone who just passes the buck.
Adherence to Reporting Standards
Ensuring that the data and narratives you contribute align with established ESG reporting frameworks (like GRI or SASB) and our internal guidelines.
- Your contributions to reports will consistently meet the required format and content standards. We won't be finding gaps in the data or inconsistencies in the way we talk about our impact. Legal and external auditors won't be raising red flags on your sections, which is always a good sign.
Proactive Issue Identification
Spotting potential problems before they blow up. This means identifying data gaps, programme risks, or compliance issues early on and bringing them to your manager's attention with potential solutions.
- You'll be the one saying, 'Hey, I think we're missing Q2 water usage data for the Manchester plant,' or 'That new community partner might need extra support with their reporting.' You're not just waiting for problems to land on your desk
- you're looking for them.