UK

United Kingdom · Operations · Principal/Manager (12-16 years)

Property / Facilities Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports3-8 reports
  • Reports toDirector of Property Operations
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Building Manager · Estate Manager · Portfolio Manager · Head of Property Operations

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 5 of 12 standards
IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 4 of 12 standards
IWFM Level 5 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 2 of 12 standards
IWFM Level 4 Diploma in Facilities Management Practice Institute of Workplace and Facilities Management · Level 4 · covers 5 of 12 standards
IWFM Level 4 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 4 · covers 3 of 12 standards
iCQ Level 4 Diploma in Facilities Management iCan Qualifications Limited · Level 4 · covers 2 of 12 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing health and safety in facilities management IWFM Level 5 Certificate in Facilities Management
Oversee works and maintenance facilities IWFM Level 4 Diploma in Facilities Management Practice
Managing health and safety in own area of facilities management IWFM Level 4 Certificate in Facilities Management
Manage accommodation and space utilisation iCQ Level 4 Diploma in Facilities Management

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Systems Fluency seeing the whole picture
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Your Plan Illustration

Built for Property / Facilities Manager

4 units that map to this job, from the qualifications that cover it.

  1. Managing health and safety in facilities management Institute of Workplace and Facilities Management · covers 5 of 12 standards Level 5
  2. Oversee works and maintenance facilities Institute of Workplace and Facilities Management · covers 5 of 12 standards Level 4
  3. Managing health and safety in own area of facilities management Institute of Workplace and Facilities Management · covers 3 of 12 standards Level 4
  4. Manage accommodation and space utilisation iCan Qualifications Limited · covers 2 of 12 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Property / Facilities Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • ESG Reporting & Green Building Certifications
  • Data Analytics for Portfolio Optimisation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Property / Facilities Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A property or facilities manager keeps buildings running safely and efficiently. The work covers budgets, maintenance, compliance and leading a team to keep everything in good order.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Yardi Voyager / AppFolio / MRI Software (PMS) Strategic/Architect

Leading system configuration changes, designing custom reporting dashboards for portfolio analysis, managing API integrations with other enterprise platforms, and training your team on advanced features. You'll be the go-to expert for how we use our PMS strategically.

FIIX / ServiceChannel / UpKeep (CMMS) Strategic/Architect

Developing enterprise-wide maintenance strategies, selecting and implementing new CMMS platforms, overseeing system governance, and using data to drive predictive maintenance programmes. You'll ensure the CMMS supports our strategic operational goals.

Microsoft 365 (Excel, Power BI, SharePoint, Power Automate) Advanced

Using Power BI with Excel data models for portfolio-wide reporting and trend analysis, developing enterprise document management strategies in SharePoint, and creating automated workflows using Power Automate to streamline team processes. You'll be driving efficiency through these tools.

Coupa / SAP Ariba / Bill.com (Vendor Procurement) Advanced

Designing and optimising the Procure-to-Pay (P2P) process for your portfolio, managing strategic supplier relationships within the platform, and ensuring full compliance with procurement policies. You'll use these to drive cost control and vendor performance.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Annual Operational Budget Approval Escalate all budget proposals to Supervisor for review and approval. Propose budget line items for specific projects; final approval by Manager. Develop and recommend full workstream budgets; final approval by Director.
Major Contractor Selection & Negotiation Provide quotes from pre-approved vendors to Supervisor. Select contractors from approved list for routine works; negotiate minor terms within established guidelines. Lead tender process for workstream-specific contracts (e.g., cleaning); negotiate terms up to £50K with Director input.
Team Hiring & Performance Management No hiring authority; provide peer feedback on new joiners. Participate in interviews for L1 roles; provide input on performance reviews for L1. Lead interviews for L1/L2 roles; conduct performance reviews for mentees; recommend promotions/disciplinary actions.
Strategic PPM Programme Design Execute PPM tasks as scheduled; report any issues. Suggest minor adjustments to PPM schedules based on observations. Design PPM schedules for specific assets or small buildings, aligning with SFG20; recommend changes to overall strategy.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Budgetary Performance
How closely you manage the annual service charge and operational budgets against the approved forecast.
Target · Within +/- 5% variance of the annual budget.

If the annual operational budget is £1.5M, you'll aim to spend between £1.425M and £1.575M. Hitting £1.48M for the year would be spot on.

Operational Cost Savings
Identifying and delivering genuine cost efficiencies across your portfolio without compromising service quality or compliance.
Target · Identify and deliver at least £250K in annual operational cost savings.

Renegotiating a cleaning contract to save £50K, optimising energy consumption through BMS adjustments for £100K, and finding a more efficient waste management solution for £100K.

Planned Preventative Maintenance (PPM) Adherence
The percentage of scheduled PPM tasks completed on time, reducing reactive call-outs and extending asset life.
Target · 98% of all PPM tasks completed within the scheduled month.

If there are 100 scheduled PPM tasks in a month (e.g., HVAC checks, lift servicing, fire alarm tests), you'll ensure 98 of them are done and signed off.

Tenant Retention Rate
The percentage of tenants who renew their leases, indicating satisfaction with property management and services.
Target · Maintain a tenant retention rate of 85% or higher for your portfolio.

If 20 leases are up for renewal in a year, you'll aim for 17 or more tenants to sign new agreements, showing they're happy with the service.

Team Development & Performance
How well you lead, mentor, and develop your direct reports, building a high-performing and engaged team.
  • Regular 1:1s and performance reviews are happening, team members are hitting their personal development goals, you're seeing internal promotions, and the team culture is positive and supportive. People feel empowered to make decisions and learn from mistakes.
Strategic Vendor Management
Building strong, mutually beneficial relationships with key contractors and suppliers, ensuring quality, value, and compliance.
  • You're proactively engaging with key vendors, negotiating favourable terms, and they're consistently meeting or exceeding SLAs. You're getting innovative solutions from them, not just basic service. They see you as a partner, not just a client.
Risk & Compliance Oversight
Ensuring all properties under your management meet statutory and regulatory compliance requirements, proactively identifying and mitigating risks.
  • Zero critical compliance breaches or fines, all statutory inspections are up-to-date, risk assessments are regularly reviewed and acted upon, and you're able to articulate the risk profile of your portfolio to senior leadership clearly.
Stakeholder Trust & Influence
Your ability to build credibility and influence decisions with senior internal and external stakeholders, from the Finance Director to major tenants.
  • You're regularly consulted on strategic property decisions, your recommendations are taken seriously, and stakeholders trust your judgment. You can present complex operational issues clearly and get buy-in for your solutions.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Ownership & Impact

You'll thrive on having full responsibility for your properties, seeing your strategic decisions play out, and knowing that your leadership directly influences tenant satisfaction, operational efficiency, and the financial health of your portfolio. It's your patch, and you're making it shine.

Successfully delivering a major capital project on time and under budget, leading to a significant increase in tenant satisfaction scores and property value.

Problem-Solving at Scale

You love tackling complex, multi-faceted operational challenges, from optimising energy consumption across several buildings to resolving a tricky legal dispute with a major tenant. You enjoy digging into the root cause and designing systemic solutions, not just patching over issues.

Implementing a new waste management strategy across your portfolio that reduces costs by 20% and improves recycling rates, solving both financial and environmental challenges.

Team Leadership & Development

You're energised by building, coaching, and empowering a high-performing team. You get a real kick out of seeing your direct reports grow, take on more responsibility, and achieve their career goals, knowing you played a part in their success.

Mentoring a Property Services Coordinator who then gets promoted to a Facilities Manager role, demonstrating your impact on their career trajectory.

What frustrates people
  • Strategic plans getting blocked or significantly delayed due to budget constraints or internal politics.
  • Managing underperforming team members and the difficult conversations that come with it.
  • Dealing with the fallout from legacy operational issues that weren't properly addressed before your arrival.
  • The constant tension between delivering top-tier service and staying within tight financial limits.
  • Having to justify significant capital expenditure requests to a finance team that doesn't fully grasp operational necessity.
What this role does not give you
  • A purely technical individual contributor path – this is a leadership role.
  • Complete freedom from administrative tasks – you'll still have some, just at a higher level.
  • A quiet, predictable routine – expect unexpected challenges and shifting priorities.
  • A 'blame-free' environment – accountability is central here, for better or worse.

8Who you work with

This role directly impacts the financial performance of our property portfolio, tenant retention rates, and our reputation in the market. You're responsible for protecting and enhancing asset value, ensuring statutory compliance, and creating a safe, efficient environment for our occupiers. Get it wrong, and we're talking about significant financial losses and reputational damage. Get it right, and you're a key driver of our business success.

Inside the business
  • Director of Property Operations
  • Finance Department (for budgeting and P&L)
  • Legal Team (for lease interpretation and disputes)
  • Asset Management Team (for property strategy and value)
  • Health & Safety Compliance Officer
Outside the business
  • Key Tenants and Occupiers
  • Strategic Contractors and Vendors
  • Local Authorities and Regulatory Bodies
  • Insurance Providers
  • Industry Bodies (e.g., RICS, IWFM)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (10+ years) in property or facilities management, with at least 3-5 years in a leadership role managing a team.
  • Demonstrable experience managing significant operational budgets (ideally £500K+).
  • A deep, practical understanding of commercial lease structures and landlord/tenant relationships.
  • Strong track record of delivering operational efficiency and cost savings.
  • Excellent leadership and people management skills, with a focus on coaching and developing talent.
  • A solid grasp of UK health, safety, and environmental legislation relevant to property management.
  • Ability to make high-stakes decisions under pressure and manage complex incidents effectively.

10What to practise next

Where the job is going, and what to do about it starting this week.

PropTech Integration Strategy

The market is flooded with new property technology (PropTech) solutions, from smart building sensors to tenant engagement apps. As a manager, you'll need to evaluate, select, and integrate these technologies to enhance operational efficiency, tenant experience, and asset value. It's about building a connected, intelligent property portfolio.

IoT for Buildings · Digital Twin Concepts · Tenant Experience Platforms · API Integrations

  • This month: Research 3-5 key PropTech trends relevant to property operations (e.g., smart cleaning, predictive HVAC).
  • Next quarter: Identify one operational pain point in your portfolio that a PropTech solution could solve and research potential vendors.
  • Month 4-6: Develop a simple business case for piloting a new PropTech solution, outlining costs, benefits, and implementation challenges.
  • Ongoing: Attend industry webinars or conferences focused on PropTech to stay current with innovations.

Quick win: Pilot a simple tenant feedback app or a smart sensor for a common area to gather initial data and prove value. Start small, learn fast.

Advanced Building Management System (BMS) Optimisation

BMS systems are becoming more sophisticated, offering granular control and data. Moving beyond basic scheduling, you'll need to understand how to leverage advanced analytics and AI within the BMS to achieve significant energy savings, improve indoor air quality, and proactively manage building performance. This is about deep operational efficiency.

Fault Detection & Diagnostics (FDD) · Energy Optimisation Algorithms · Indoor Air Quality (IAQ) Management · System Integration (BMS to CMMS/PMS)

  • This month: Work closely with your M&E contractors to understand the full capabilities of your current BMS.
  • Next quarter: Identify one specific energy-saving opportunity through BMS adjustments (e.g., optimising setpoints, scheduling) and implement it.
  • Month 4-6: Explore options for integrating BMS data with your CMMS to automate fault reporting and trigger preventative maintenance.
  • Ongoing: Review your BMS data regularly for anomalies or opportunities for further optimisation, challenging the status quo.

Quick win: Review and fine-tune your BMS scheduling for unoccupied periods. Even small adjustments can lead to noticeable energy savings over time.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and seminars (e.g., RICS, IWFM events) to stay abreast of market trends, regulatory changes, and PropTech innovations.
  • Engage in continuous professional development (CPD) through online courses or workshops focusing on areas like ESG in property, advanced data analytics, or leadership skills.
  • Participate in peer networking groups within the property and facilities management sector to share best practices and build professional relationships.
  • Seek out mentorship from senior leaders within the company or external industry experts to guide your strategic development.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

ESG Reporting & Green Building Certifications

Investors, tenants, and regulators are increasingly demanding transparency and action on Environmental, Social, and Governance (ESG) performance. Properties with strong ESG credentials command higher rents and valuations, and poor performance is a significant risk. This isn't just 'nice to have' anymore; it's critical for asset value and compliance.

  • Net Zero Pathways
  • GRESB & BREEAM/LEED
  • Circular Economy Principles
  • Social Value Creation

Data Analytics for Portfolio Optimisation

We're drowning in operational data from PMS, CMMS, and BMS systems, but often struggling to turn it into actionable insights. Managers who can interpret this data to predict failures, optimise costs, and improve tenant experience will be invaluable. It's about moving from reactive reporting to proactive, data-driven strategy.

  • Predictive Modelling (Basic)
  • Cost-Benefit Analysis (Advanced)
  • Dashboard Design & Interpretation
  • Tenant Experience Analytics

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Service Charge Management & Reconciliation (Strategic Oversight)
  • Planned Preventative Maintenance (PPM) Strategy & Implementation
  • Contractor & Vendor Lifecycle Management (Strategic Partnerships)
  • Health, Safety & Environmental (HSE) Governance
  • Lease Abstraction & Administration (Complex Interpretation)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Lead Property Services Specialist (L4)

    3-5 years at L4

    Skills to master

    • Deep expertise in a specific service area (e.g., soft services, M&E), proven ability to design and implement new operational processes, informal mentorship of junior staff, and managing smaller projects independently.

    You're ready to move on when

    • Successfully managed a complex service area or a small building independently, hitting all operational KPIs.
    • Consistently identified and implemented process improvements that delivered measurable value.
    • Demonstrated strong leadership potential through informal guidance and problem-solving for junior team members.
    • Proactively taken on additional responsibilities beyond core duties, showing initiative and a hunger for growth.
  2. 2

    Senior Facilities Coordinator (from another organisation)

    5-8 years in a similar senior coordinator role

    Skills to master

    • Experience managing budgets, supervising small teams or contractors, and handling a diverse range of operational tasks across a property portfolio. A strong understanding of commercial property operations is key.

    You're ready to move on when

    • Managed a significant operational budget (e.g., £250K+) with demonstrable cost-saving achievements.
    • Led a team of 2-3 individuals or managed a large pool of contractors effectively.
    • Successfully handled complex tenant issues or operational incidents with minimal supervision.
    • Proven ability to implement new processes or systems that improved efficiency or compliance.
  3. 3

    Specialist from related industry (e.g., M&E Engineer, H&S Manager)

    8-10 years in specialist role + 2-3 years in a broader property operations role

    Skills to master

    • Transitioning deep technical expertise into broader operational and people management skills, understanding financial management, and developing a holistic view of property operations beyond their specialism.

    You're ready to move on when

    • Successfully transitioned from a purely technical role to one with broader operational oversight.
    • Demonstrated the ability to manage cross-functional projects and influence stakeholders outside their technical domain.
    • Acquired foundational knowledge in areas like lease administration, service charge management, and financial reporting.
    • Actively pursued leadership training and mentorship to develop management competencies.

15Where this role leads

The long view: This work can lead to senior operations roles, or into real estate investment and sustainability leadership.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Property / Facilities Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing health and safety in facilities management, worked against Property / Facilities Manager.

Managing health and safety in facilities management Level 5

Applied to your work in Property / Facilities Manager

This unit aims to provide learners with a comprehensive understanding of health and safety management within facilities management, including the relevant legislative framework. Learners will be able to develop, monitor, and review health and safety policies and procedures, investigate and report incidents, and promote a positive organisational culture of health and safety.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Property / Facilities Manager plan, free
See Your Progress Grow Illustration
Property / Facilities Manager
  • Service Charge Management & Reconciliation (Strategic Oversight)
  • Planned Preventative Maintenance (PPM) Strategy & Implementation
  • Contractor & Vendor Lifecycle Management (Strategic Partnerships)
  • Health, Safety & Environmental (HSE) Governance
  • Lease Abstraction & Administration (Complex Interpretation)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Property / Facilities Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Property Operations (L6)

    3-5 years as a Property / Facilities Manager

    This is a significant jump, moving from managing a portfolio to shaping the operational strategy for a region or entire asset class. You'll be managing other managers and responsible for multi-million pound budgets.

    • M&A Operational Integration Leading the operational integration of newly acquired properties or portfolios.
    • Regulatory Foresight Anticipating future regulatory changes and proactively adapting operational strategies.
    • Advanced PropTech Strategy Developing and implementing a company-wide PropTech roadmap.
    • Global/Regional Operations Management Overseeing operations across diverse geographical locations or asset types.

  2. Head of Real Estate Assets (L7)

    5-8 years as a Property / Facilities Manager, potentially with a stint as Director

    This is a C-suite equivalent role, driving the entire real estate operational strategy, aligning it with corporate financial goals, and managing risk across the entire enterprise portfolio. You'll be a key voice at the executive table.

    • Portfolio Optimisation & Asset Allocation Making high-level decisions on property acquisitions, disposals, and major redevelopments.
    • Global Market Analysis Understanding macro-economic trends and their impact on real estate strategy.
    • Advanced Sustainability & ESG Leadership Setting enterprise-wide sustainability targets and reporting frameworks.
    • Complex Legal & Regulatory Navigation Overseeing all legal aspects of a large property portfolio.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, as a Property / Facilities Manager, your plate is always full. You're juggling budgets, managing people, dealing with emergencies, and trying to think strategically. The good news? AI isn't here to take your job; it's here to take the tedious, repetitive stuff off your plate, giving you back precious time to focus on what truly matters: leadership, strategy, and high-impact problem-solving. Think of it as having a hyper-efficient assistant who never sleeps.

We're building an AI Productivity Hub specifically for Operations professionals, and it's designed to automate away the 'paperwork purgatory' and data crunching that often bogs you down. Imagine cutting through the noise to focus on the big picture, making data-driven decisions faster, and empowering your team with better tools. Here's a glimpse of how AI can transform your day-to-day.

Automated Work Order Triage & Oversight

Imagine AI analysing all incoming tenant requests, automatically categorising them, assigning priority, and even suggesting the right contractor based on historical data. As a manager, you'll get a dashboard showing real-time status, flagging potential delays or budget overruns before they become problems. Less chasing, more strategic oversight.

AI-Powered Lease Abstraction & Compliance Check

Instead of your team spending hours manually pulling out key clauses from a 150-page lease (like service charge caps, repair obligations, or critical dates), AI can do it in minutes. You'll use this to quickly verify operational responsibilities, flag potential compliance risks, and ensure your team is always working from accurate, up-to-date information.

Intelligent Communication Drafting & Review

Need to draft a complex service charge budget explanation for tenants? Or a new policy document for your team? AI can generate clear, professional first drafts, ensuring consistent tone and accuracy across all your communications. You'll spend less time wordsmithing and more time refining the message and engaging with your audience.

Predictive Maintenance & Portfolio Optimisation

AI can analyse vast amounts of data from your BMS, CMMS, and historical repair logs to predict when key assets are likely to fail. This shifts your budget from expensive reactive repairs to cost-effective planned replacements, optimising asset lifecycle and reducing downtime. You'll use these insights to make smarter capital investment decisions and improve operational resilience.

Common questions

Common questions

How do you become a Property / Facilities Manager?

Common routes in include Lead Property Services Specialist (3-5 years at L4), Senior Facilities Coordinator (from another organisation) (5-8 years in a similar senior coordinator role) and Specialist from related industry (e.g., M&E Engineer, H&S Manager) (8-10 years in specialist role + 2-3 years in a broader property operations role). Times vary with prior experience.

Where can a Property / Facilities Manager progress to?

This role can lead on to Director of Property Operations (3-5 years as a Property / Facilities Manager) and Head of Real Estate Assets (5-8 years as a Property / Facilities Manager, potentially with a stint as Director), depending on the skills you build.

What new skills matter most for a Property / Facilities Manager?

Increasingly, ESG Reporting & Green Building Certifications and Data Analytics for Portfolio Optimisation. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in operations

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills involved transfer across sectors. They apply to corporate real estate, property investment, PropTech, or consulting on property operations for other organisations. Asset management, people leadership and operational efficiency all carry across.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Property / Facilities Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.