UK

United Kingdom · Public Relations Communications · Mid-Level (2-5 years)

Community Engagement Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toCommunity Engagement Manager
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Online Community Specialist · Social Media & Community Executive · Digital Community Manager

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Community Engagement Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about being the friendly face and helpful voice of our brand within our online communities. You'll be right there in the thick of it, chatting with our users, making sure they feel heard, and helping to keep the conversation flowing. Think of yourself as the host of a really big, ongoing digital party. You're making sure everyone's having a good time, knows where to find the snacks (answers), and generally keeping things positive. It's a busy job, but it's where the real connection happens.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Khoros / Discourse / Circle.so (or similar community platform)Intermediate

Moderating discussions, posting content, welcoming new members, and pulling basic engagement reports. You'll be in here constantly.

Brandwatch / Talkwalker / Sprinklr (or similar social listening tool)Basic

Monitoring keywords, identifying brand mentions, and categorising sentiment with guidance from your manager. You're learning the ropes here.

Sprout Social / Hootsuite Enterprise (or similar social & content management)Intermediate

Scheduling pre-approved content across social channels, responding to comments using templates, and creating simple visuals from brand templates.

Influitive / Salesforce Service Cloud (or similar advocacy/CRM)Basic

Logging member interactions, adding users to advocacy 'challenges', and pulling lists of top contributors. You're mostly using it for data entry and simple lookups.

Asana / Trello / Slack (or similar collaboration tools)Intermediate

Managing your personal tasks on shared project boards, providing status updates, and communicating with the team in designated channels. It's how we get things done internally.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Responding to a standard member query (e.g., 'How do I reset my password?')Escalate to supervisor or use pre-approved script after review.Independently provide the correct answer using established FAQs or knowledge base. Escalate if it's not a standard query.Independently resolve, identify if FAQ needs updating, and potentially train junior team members.
Moderating a slightly off-topic or mildly negative discussion threadFlag to supervisor for review and guidance on response.Independently intervene with a polite redirect or reminder of community guidelines. Escalate if it becomes hostile.Independently de-escalate, apply moderation rules, and document for future policy review if needed.
Proposing a new content idea for the communitySuggest ideas to supervisor, who will review and approve.Propose ideas to manager, outlining potential impact and resource needs. Manager will approve or provide feedback.Develop and present full content proposals, including rationale and expected metrics, for manager approval.
Handling a critical bug report or serious customer complaint posted publiclyImmediately escalate to supervisor and Customer Support.Acknowledge publicly with a holding statement, then immediately escalate to Customer Support and Manager, following the defined 'escalation path'.Lead the initial response and internal coordination, working with relevant teams to craft a public statement, then gain approval from manager/director.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Community Response Time
How quickly you respond to new posts or direct messages from members.
Target · Average first response under 4 hours on weekdays

If a member posts a question at 10 am, you'll aim to have a helpful reply in their inbox or on the thread by 2 pm at the latest. We know things pop up, but consistency is key here.

Weekly Engagement Rate
The percentage of active members who interact with content (likes, comments, shares) or create new posts.
Target · Maintain above 2% benchmark across primary channels

If we have 10,000 active members in a week, we're looking for at least 200 people to be actively participating. Your job is to make that happen through interesting content and conversation starters.

New Member Welcome Completion
Ensuring every new member receives a personalised welcome message or onboarding prompt.
Target · 100% of new members welcomed within 24 hours of joining

If 50 new people join our forum on Monday, all 50 should have a welcome message from you by Tuesday morning. It sets the tone and makes them feel seen.

Content Scheduling Adherence
How consistently you're posting pre-approved content and conversation starters.
Target · 15-20 content pieces scheduled per week, 95% on time

If the content plan says a poll goes out Tuesday morning, it needs to go out Tuesday morning. We're looking for reliability here, keeping the community fed with fresh discussion points.

Community Sentiment & Tone
The overall positive or negative feeling within the community, and how constructive discussions are.
  • You'll be regularly checking for a generally positive, helpful atmosphere. Evidence looks like: fewer heated arguments, more members helping each other out, and constructive feedback rather than just complaints. We'll know it's good when people are genuinely enjoying being there.
Proactive Issue Identification
Spotting potential problems or emerging trends in community discussions before they escalate.
  • This means you're flagging recurring bug reports to the Product team early, noticing a common point of confusion that could be a new FAQ, or alerting the Manager to a growing negative sentiment around a new feature. We'll see this in your weekly reports and proactive Slack messages.
Member Recognition & Nurturing
Identifying and appreciating key contributors and helping them become more active advocates.
  • You'll be calling out helpful members by name, maybe sending a quick 'thank you' message, or nudging them towards a 'super-user' programme. We'll see this in your interactions and the growth of our most engaged members.
Clarity of Communication
How well you translate internal company updates into clear, digestible messages for the community.
  • When we launch a new feature, you'll be able to explain it simply, answer follow-up questions without jargon, and ensure the community understands what's happening. Fewer 'what does this mean?' questions after your posts is a good sign.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Building Connections & Community

You get a real buzz from seeing members help each other, from resolving a user's frustration, or from sparking a lively discussion. You're genuinely invested in the well-being of the online space you manage.

That feeling when a new member posts their first question, and three existing members jump in to help before you even get a chance. That's what you live for.

Being the Voice of the Customer

You love taking feedback from the community and making sure it gets heard by the right people internally. You feel a sense of accomplishment when a community suggestion makes it into the product roadmap.

You'll be the one telling the Product team, 'Hey, loads of people are asking for X, it's a real pain point for them.' And then seeing it get considered.

Solving Problems & Helping Others

You enjoy figuring out solutions to user queries, guiding them to resources, or de-escalating a tense situation. You like being the go-to person for help.

When someone's stuck, you're the first to jump in with a link to a help article or a clear explanation, turning their frown upside down.

What frustrates people
  • Having to deliver bad news (like a feature delay or price change) that you had no say in.
  • Dealing with the same repetitive questions day in, day out, even when the answer is in the FAQ.
  • Trying to get internal teams to understand the nuance of community feedback, rather than just dismissing it.
  • The 'always-on' feeling, knowing the community never truly sleeps, which can make it hard to switch off.
  • Seeing a brilliant community idea get deprioritised because it doesn't have a direct, immediate revenue impact.
What this role does not give you
  • A quiet, predictable routine with no surprises.
  • Direct control over product development or company strategy.
  • A role where you only interact with internal colleagues.
  • Immediate, easily quantifiable wins every single day.
  • The ability to completely avoid negative feedback or criticism.

6Who you work with

You're directly responsible for the day-to-day health and vibe of our online communities. A healthy community means happier customers, fewer support tickets because people help each other, and a steady stream of genuine feedback that helps us make our product better. Get it right, and you're building a loyal army of advocates. Get it wrong, and you risk alienating our most passionate users and missing out on valuable insights.

Inside the business
  • Product Marketing team (for content ideas and launches)
  • Customer Support team (for common issues and escalation paths)
  • Product team (for user feedback and bug reports)
  • Brand & Content team (for consistent messaging and visual assets)
Outside the business
  • Our community members (the most important ones!)
  • Key influencers within our community
  • Potential new users looking for information

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of hands-on experience managing or actively moderating an online community, forum, or social media presence for a brand or organisation.
  • Demonstrable experience in crafting engaging written content for online audiences, whether that's social posts, forum replies, or blog comments.
  • A proven track record of handling customer queries or complaints in a public-facing role, showing you can keep a cool head under pressure.
  • Familiarity with at least one major community platform (e.g., Discourse, Circle.so, Khoros) or social media management tool (e.g., Sprout Social, Hootsuite).
  • The ability to work independently on routine tasks, showing initiative to solve problems before escalating.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Community Platform Configuration

As our community grows, we'll need to optimise how our platforms are set up. Knowing how to tweak settings, manage user groups, and implement new features within the platform will be key to keeping things running smoothly and efficiently.

User permission levels and roles · Automated moderation rules · Integrating basic plugins or extensions

  • This month: Explore the admin settings of our current community platform. What options are there that we're not using?
  • Month 2: Shadow your Manager or a Senior Coordinator when they're making platform configuration changes. Ask questions.
  • Month 3: Take an online course or tutorial specific to our community platform's advanced features.
  • Month 4: Propose one small configuration change that would improve efficiency or user experience, with a clear rationale.

Quick win: Familiarise yourself with the platform's knowledge base or help documentation. You'll often find answers to common questions about settings there.

9Staying current once you are in

What people here do to keep up
  • Regularly reading industry blogs (e.g., CMX Hub, The Community Roundtable) to stay on top of trends.
  • Attending online webinars or virtual conferences on community building and engagement.
  • Participating in other professional communities to learn from peers and see best practices in action.
  • Taking short online courses on specific tools or skills, like advanced Excel for reporting or copywriting for social media.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Advanced Prompt Engineering for Community Content

AI tools are getting incredibly good at drafting content and summarising discussions. Community managers who can 'talk' to these AIs effectively will be able to produce more engaging content and extract insights much faster than those who can't.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Community Engagement Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Engage with communities on behalf of a creative and cultural organisationQualifications Scotland · covers 3 of 10 standardsLevel 3
  2. Manage online engagementAIM Qualifications · covers 1 of 10 standardsLevel 4
  3. Social Media ManagementPearson Education Ltd · covers 1 of 10 standardsLevel 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced Prompt Engineering for Community Content

AI tools are getting incredibly good at drafting content and summarising discussions. Community managers who can 'talk' to these AIs effectively will be able to produce more engaging content and extract insights much faster than those who can't.

  • Context windows and token limits
  • Temperature settings for creative vs. factual output
  • Output validation and hallucination detection
  • Prompt chaining for complex tasks

Basic Data Storytelling for Community Insights

It's not enough to just pull numbers; you need to tell a compelling story about what those numbers mean for the business. Being able to translate 'engagement rate' into 'happier customers' is crucial for getting buy-in from other teams.

  • Identifying key trends in community data
  • Connecting community metrics to business outcomes
  • Visualising data effectively (simple charts)
  • Crafting a narrative around your findings

What you’ll use

Skills this role draws on

Technical

  • Community Lifecycle Management
  • Sentiment Analysis & Interpretation
  • Content Strategy & Editorial Calendaring
  • Crisis Moderation & De-escalation (basic)
  • Support Deflection & Community-Led Growth (CLG) Metrics (basic)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Social Media Coordinator/Specialist

    1-2 years

    Skills to master

    • Content scheduling, audience engagement, basic analytics, brand voice consistency. You're already used to talking to people online.

    You're ready to move on when

    • You're regularly engaging with followers and building rapport.
    • You can spot trends in social comments and report on them.
    • You're comfortable handling public feedback, both good and bad.
  2. 2

    Customer Service Representative (with online focus)

    2-3 years

    Skills to master

    • Problem-solving, de-escalation, clear communication, understanding customer pain points. You're a pro at helping people.

    You're ready to move on when

    • You're often resolving issues without needing to escalate.
    • You're good at explaining complex solutions simply.
    • You enjoy helping people and get satisfaction from resolving their problems.
  3. 3

    Content Creator/Copywriter (with community interaction)

    2-3 years

    Skills to master

    • Engaging writing, understanding audience needs, storytelling, basic SEO. You know how to get people's attention with words.

    You're ready to move on when

    • Your writing sparks conversations and gets good engagement.
    • You're naturally curious about what makes an audience tick.
    • You enjoy interacting with readers and responding to comments.

11Where this role leads

The long view:Your journey here isn't just about managing a community; it's about becoming an expert in digital relationships, communication, and human behaviour online. The opportunities to grow and make a real impact are huge, and we're excited to see where you'll take it.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Community Engagement Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

Also named as a next step, with no page in the catalogue yet:

  • Product Marketing Specialist (with community focus)

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Engage with communities on behalf of a creative and cultural organisationLevel 3

Applied to your work in Community Engagement Coordinator

By completing this unit, learners will be able to develop community engagement plans, engage with communities effectively, and review their practice to identify areas for improvement within a creative and cultural organisation.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Community Engagement Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Community Response TimeHow quickly you respond to new posts or direct messages from members.If a member posts a question at 10 am, you'll aim to have a helpful reply in their inbox or on the thread by 2 pm at the latest. We know things pop up, but consistency is key here.Average first response under 4 hours on weekdays
  • Weekly Engagement RateThe percentage of active members who interact with content (likes, comments, shares) or create new posts.If we have 10,000 active members in a week, we're looking for at least 200 people to be actively participating. Your job is to make that happen through interesting content and conversation starters.Maintain above 2% benchmark across primary channels
  • New Member Welcome CompletionEnsuring every new member receives a personalised welcome message or onboarding prompt.If 50 new people join our forum on Monday, all 50 should have a welcome message from you by Tuesday morning. It sets the tone and makes them feel seen.100% of new members welcomed within 24 hours of joining
  • Content Scheduling AdherenceHow consistently you're posting pre-approved content and conversation starters.If the content plan says a poll goes out Tuesday morning, it needs to go out Tuesday morning. We're looking for reliability here, keeping the community fed with fresh discussion points.15-20 content pieces scheduled per week, 95% on time
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Community Engagement Coordinator to Senior Community Engagement Specialist (L3), and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Community Engagement Specialist (L3)→ your design
Where this takes you

Your journey here isn't just about managing a community; it's about becoming an expert in digital relationships, communication, and human behaviour online. The opportunities to grow and make a real impact are huge, and we're excited to see where you'll take it.

See Your Progress GrowIllustration
Community Engagement Coordinator
  • Community Lifecycle Management
  • Sentiment Analysis & Interpretation
  • Content Strategy & Editorial Calendaring
  • Crisis Moderation & De-escalation (basic)
  • Support Deflection & Community-Led Growth (CLG) Metrics (basic)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Community Engagement Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Community Engagement Specialist (L3)

    2-3 years from this role

    You'll move from managing channels to leading specific community programmes.

    • Designing and running specific community programmes (e.g., ambassador programmes, UGC campaigns).
    • More in-depth analytics and reporting, connecting community health to business goals.
    • Proposing and implementing new community platform features or integrations.
    • Developing and executing small-scale content strategies for specific campaigns.

  2. Product Marketing Specialist (with community focus)

    3-4 years from this role

    You'll transition into a role that uses your community insights to inform product launches and messaging.

    • Translating community feedback into actionable product requirements.
    • Developing launch strategies for new features based on user insights.
    • Creating marketing content that resonates with specific user segments identified in the community.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine having a super-smart assistant who takes care of the repetitive, time-consuming tasks in community management. That's what AI can do for you here. We're not talking about replacing human connection, but enhancing it by freeing you up to focus on the really important stuff.

In community engagement, there's always a fair bit of sifting through posts, tagging things, and drafting initial responses. AI tools can seriously speed up these bits, letting you spend more time actually talking to members, building relationships, and thinking up creative ways to make our community even better.

Automated Triage & Tagging

Use an AI model to automatically read incoming posts, tag them with relevant topics (like 'Bug Report' or 'Feature Request'), and flag anything with urgent negative sentiment for your immediate human review. It's like having a digital bouncer for your community.

Insight Synthesis from Noise

Feed long, messy community threads into a Large Language Model (LLM) and ask it to 'summarise the top 3 user frustrations and 2 most requested features from this conversation.' This turns hours of reading into actionable insights for the product team in minutes.

Content & Prompt Generation

Use AI as your brainstorming partner. Prompt it with 'Give me 10 engaging poll questions for a community of software developers' or 'Write a discussion starter about the future of AI in marketing.' It's brilliant for overcoming writer's block and getting fresh ideas flowing.

First-Draft Communications

When a known issue pops up, use AI to generate a first draft of a holding statement or an FAQ based on internal technical notes. This means you can focus on refining the tone and making it sound human, rather than starting from a blank page during a busy moment.

Common questions

Common questions

How do you become a Community Engagement Coordinator?

Common routes in include Social Media Coordinator/Specialist (1-2 years), Customer Service Representative (with online focus) (2-3 years) and Content Creator/Copywriter (with community interaction) (2-3 years). Times vary with prior experience.

Where can a Community Engagement Coordinator progress to?

This role can lead on to Senior Community Engagement Specialist (L3) (2-3 years from this role) and Product Marketing Specialist (with community focus) (3-4 years from this role), depending on the skills you build.

What level is a Community Engagement Coordinator in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Community Engagement Coordinator?

Increasingly, Advanced Prompt Engineering for Community Content and Basic Data Storytelling for Community Insights. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Community Engagement Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Community Engagement Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Public Relations Communications

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll build here—understanding online behaviour, managing digital relationships, content creation, and data interpretation—are highly transferable. You could easily move into broader Public Relations, Digital Marketing, Customer Success, or even Product Management roles in various industries.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.