The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Logistics Administrator / Coordinator
1-2 yearsSkills to master
- Mastering data entry accuracy, understanding basic freight documentation, learning to use a TMS/WMS for tracking, and developing clear communication with carriers.
You're ready to move on when
- You can independently handle all routine shipment tracking and status updates without errors.
- You're proficient in basic Excel for data organisation and simple reporting.
- You consistently flag invoice discrepancies and understand common accessorial charges.
- You're known for being reliable and thorough in your daily tasks.
- 2
Customer Service Representative (Logistics Focus)
1-2 yearsSkills to master
- Excellent problem-solving for customer issues, strong communication (verbal and written), understanding of delivery processes, and managing customer expectations during delays.
You're ready to move on when
- You consistently resolve customer queries related to deliveries and shipments efficiently.
- You can clearly explain logistics processes and issues to non-logistics people.
- You're adept at using our systems to find information quickly for customers.
- You've handled difficult customer situations with professionalism and empathy.
- 3
Warehouse Operations Assistant
1-2 yearsSkills to master
- Understanding warehouse processes (receiving, picking, packing, shipping), inventory management basics, using a WMS, and adhering to health & safety protocols.
You're ready to move on when
- You have a solid grasp of how a warehouse operates day-to-day.
- You're familiar with WMS functionality for inventory look-ups and order processing.
- You can identify common operational issues within a warehouse setting.
- You've demonstrated an ability to follow procedures and maintain accuracy in a fast-paced environment.