The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Work Order Logging Accuracy
How accurately you log incoming maintenance requests into our system (CMMS), making sure all the right details are captured.
Target · 98% accuracy on all logged work orders If you log 50 work orders in a week, we'd expect no more than one to have missing details like location, contact, or issue type. Getting it right first time means less chasing later.
PM Schedule Adherence Support
Your ability to support the PM schedule by accurately tracking completed tasks and flagging any upcoming or overdue items to your supervisor.
Target · 100% of assigned PM tracking tasks completed on time If you're asked to confirm 10 scheduled PM tasks have been logged as complete by contractors, you'll make sure all 10 are updated in the system before the deadline, or you'll flag any delays immediately.
Access Badge Issuance & Revocation Time
The speed and accuracy with which you process requests for new access badges or revoke old ones.
Target · Badges issued/revoked within 1 hour of approved request A new starter needs a badge by 9 AM. If the request comes in at 8:30 AM, you'll have it ready. If someone leaves the company, their access is removed within the hour.
H&S Checklist Completion Rate
How consistently you complete routine health and safety checklists (e.g., fire extinguisher checks, emergency exit clear-downs) as assigned.
Target · 100% of assigned checklists completed weekly You're assigned 5 weekly safety checks. You'll make sure all 5 are done and recorded by Friday afternoon, every week, without fail.
Learning & Application of Processes
How quickly you pick up new procedures and consistently apply them without needing constant reminders.
- You're asking fewer basic 'how-to' questions over time. You can explain a process to a new colleague. You proactively suggest a minor improvement to a checklist, showing you understand the 'why'.
Communication Clarity & Escalation
Your ability to communicate clearly, especially when escalating issues, making sure your supervisor has all the necessary information.
- When you report a problem, your supervisor doesn't need to ask follow-up questions to understand it. You know when something is beyond your scope and you raise it promptly, rather than trying to fix it yourself and making it worse.
Team Support & Proactiveness
How well you support the wider Operations team and your willingness to jump in and help when needed, even if it's not strictly 'your' job.
- You offer to help a colleague who looks swamped. You notice a small issue (like a messy common area) and tidy it up before being asked. You're seen as a helpful and reliable presence in the team.
Documentation & Record Keeping
The diligence and tidiness of your record-keeping, making sure all relevant documents are filed correctly and are easy to find.
- When your supervisor asks for a specific contractor's invoice from last month, you can find it in seconds. Your digital folders are organised logically, and physical files are neat and up-to-date. No one is scrambling to find paperwork you've handled.
