United Kingdom · Realestate Facilities Management · Entry Level (0-2 years)

Office Services Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toWorkplace Services Assistant
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Facilities Assistant · Junior Workplace Coordinator · Front of House Assistant · Workplace Support Associate

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Office Services Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about keeping our office running smoothly, day in, day out. You'll be the person making sure everything from the coffee machine to the meeting rooms is in top shape, providing essential support to the wider Realestate & Facilities Management team. Think of yourself as the quiet engine that keeps the whole place ticking over, making sure our colleagues have a great environment to work in. It's a busy job, but incredibly rewarding when you see the positive impact of your efforts.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

IWMS / CAFM (e.g., iOFFICE, Planon, Archibus)Basic

Creating and closing work orders for maintenance requests, looking up asset information (like a printer's serial number), and running simple, pre-defined reports on space usage.

Visitor Management Systems (e.g., Envoy, Proxyclick)Intermediate

Managing daily visitor logs, pre-registering guests, printing badges, and troubleshooting minor issues with the system or badge printer. You'll be using this constantly.

Service Desk / Ticketing Systems (e.g., ServiceNow, Jira Service Management, Zendesk)Intermediate

Managing your personal queue of incoming facilities tickets, categorising them, assigning them to the right team, and using knowledge base articles to resolve common issues.

Procurement & Invoicing Systems (e.g., Coupa, SAP Ariba, Oracle NetSuite)Basic

Creating purchase requisitions for office supplies or small services, matching purchase orders (POs) to incoming invoices, and tracking basic vendor payments under supervision.

Project & Task Management Tools (e.g., Asana, Monday.com, MS Planner)Intermediate

Updating the status of your assigned tasks, attaching relevant files to project boards, and collaborating with team members on small office projects like a desk rearrangement.

Access Control Systems (e.g., LenelS2, Brivo, Openpath)Basic

Activating and deactivating employee access badges, assigning basic access levels based on pre-defined roles, and reporting any access issues to security or your manager.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Vendor Selection/ContractingNo authority. You'll flag issues with current vendors to your manager. You might gather quotes for small, pre-approved purchases (e.g., office plants) but won't make the final choice.Can propose preferred vendors for routine services (e.g., a new catering supplier for small events) within a defined budget. Manager approval needed for all contracts.Can select and onboard new vendors for specific services (e.g., a new cleaning company for a small site) up to £5K, with manager consultation. Negotiates terms for routine contracts.
Budget ApprovalNo budget authority. All purchases, even for office supplies, require a purchase requisition approved by your manager.Can approve purchases up to £100 for immediate office needs (e.g., emergency supplies) without manager approval, as long as it's within the allocated budget line item. Anything larger needs a sign-off.Manages a small, defined operational budget (e.g., £500-£1,000 monthly for office consumables). Can approve spend within this, but larger capital expenditure or new service agreements need Director approval.
Policy Changes/ExceptionsNo authority to make exceptions to existing policies (e.g., 'can I bring my dog to work?'). You'll refer all policy questions to HR or your manager.Can advise on policy interpretation for routine queries. Might suggest minor process improvements but won't implement changes without manager review.Can propose and help implement minor adjustments to facilities policies (e.g., new booking system for meeting rooms) after consultation with relevant teams (HR, IT) and manager approval.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Ticket Resolution Time (Tier 1)
How quickly you close out basic facilities requests, like 'my lightbulb is out' or 'I need more pens'.
Target · 90% of Tier 1 tickets resolved within 4 working hours.

If 10 out of 11 simple requests are sorted within 4 hours, you're hitting the mark. We'll track this in ServiceNow.

Employee Satisfaction (CSAT)
The average rating employees give on post-service surveys after you've helped them with a facilities request.
Target · Achieve an average of 4.5/5 stars on post-ticket surveys.

If 10 employees give you 5 stars and 2 give you 4 stars, your average is 4.83 – that's great!

Checklist Compliance
Making sure all steps are completed for routine tasks, especially for new joiners and leavers.
Target · 100% on-time completion of new hire desk setup and termination checklists.

Every new starter has their desk ready on Day 1, with all the right equipment, and every leaver's access is switched off promptly. No missed steps.

Proactive Issue Spotting
Noticing potential problems around the office and addressing them before anyone else has to report them.
  • You're the one who spots the wobbly chair and gets it fixed, or notices the coffee machine needs a clean, before a colleague even thinks to complain. Your manager will see fewer reactive tickets for obvious issues because you're already on it. Colleagues might mention, 'Oh, I was just about to report that, but it's already done!'
Office Presentation & Tidiness
The general upkeep and welcoming feel of common areas, meeting rooms, and the reception area.
  • The reception area always looks smart, meeting rooms are reset quickly after use, and common areas like kitchens are kept tidy. Visitors and employees comment on how well-maintained the office feels. Frankly, it's about making sure the place looks presentable for clients and a good place to work for our team.
Vendor Relationship Quality
How well you interact with our various suppliers and contractors, ensuring smooth service delivery.
  • Vendors find you easy to work with, responsive to their needs, and clear in your instructions. There are fewer complaints from vendors about access issues or unclear requests. Your manager might hear positive feedback from key suppliers about your helpfulness and organisation.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Helping People & Making a Tangible Difference

You'll get a real buzz from solving someone's problem, whether it's getting their new chair delivered or making sure the kitchen is spotless. Seeing the direct, positive impact of your work on colleagues' daily lives is a big driver.

An employee thanks you for quickly fixing their broken desk, allowing them to work comfortably again. That direct positive feedback is what keeps you going.

Creating Order & Efficiency

You enjoy the satisfaction of organising supplies, streamlining a delivery process, or making sure all the paperwork is filed correctly. You like turning a bit of chaos into a smooth, well-oiled machine.

You implement a new system for managing incoming post, and suddenly, no one's packages are going missing, and deliveries are quicker. That sense of creating order is motivating.

Solving Practical, Hands-on Problems

If you enjoy figuring out how to fix a minor issue, setting up new equipment, or coordinating complex logistical tasks, you'll thrive. It's less about abstract strategy and more about getting stuck in and resolving real-world challenges.

The projector isn't working in a meeting room, and you successfully troubleshoot it just before an important client call. That immediate problem-solving feels rewarding.

What frustrates people
  • The 'Invisibility Cloak': You're invisible when everything runs perfectly, but the moment the coffee runs out or a lightbulb blows, you're the first one everyone notices (and blames, sometimes unfairly).
  • The 'Suggestion Box' Nightmare: Everyone has an opinion on the office. You'll hear countless 'brilliant' ideas for new amenities, often without any grasp of the cost, space, or maintenance implications.
  • Vendor Wrangling: You'll spend time chasing down suppliers who didn't show up, did a shoddy job, or are trying to over-bill you, all while needing to keep a polite, professional relationship.
  • The Human Element: You'll sometimes feel like you're constantly policing adults to clean up after themselves, whether it's putting dishes in the dishwasher or not leaving confidential documents lying around.
  • The 'Swoop and Poop': An executive might walk through the office, point at a wall and say 'This should be blue,' then disappear, leaving you to figure out the budget, approvals, and logistics for a disruptive project.
What this role does not give you
  • High-level strategic planning or decision-making authority.
  • A quiet, predictable routine with no interruptions.
  • Direct management of a team (at this level).
  • Significant budget ownership or negotiation power.

6Who you work with

This role directly impacts the daily productivity and overall experience of every employee in the office. By ensuring a well-maintained, functional, and welcoming environment, you're helping reduce distractions and foster a positive company culture. A smooth-running office means people can focus on their jobs, not on a broken printer or a messy kitchen. Honestly, it's more important than it sounds on paper.

Inside the business
  • All office-based employees
  • IT Support Team
  • Human Resources (HR)
  • Executive Assistants
Outside the business
  • Cleaning and Janitorial Vendors
  • Catering and Food Service Suppliers
  • Courier and Postal Services
  • Building Maintenance Contractors

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine 'can-do' attitude and a willingness to learn new systems and processes.
  • Excellent organisational skills – you'll be juggling lots of small tasks.
  • Strong verbal and written communication skills in English.
  • Basic IT literacy, including using email, calendars, and common office software (like Microsoft Word or Google Docs).
  • A friendly, approachable demeanour; you'll be interacting with everyone in the office.
  • The ability to lift and move office supplies or small furniture (within health and safety guidelines, of course).

8What to practise next

Where the job is going, and what to do about it starting this week.

IWMS Data Reporting & Basic Analysis

Beyond just creating work orders, you'll start to pull reports from our IWMS (like iOFFICE or Planon) to spot trends. For example, are certain areas generating more maintenance requests? Is space being used efficiently? This helps us be more proactive.

Report Customisation · Basic Data Visualisation · Trend Identification

  • This month: Ask your manager for access to the IWMS reporting module and explore the pre-built reports.
  • Next quarter: Try to pull a simple report on 'number of maintenance tickets by category' for the last 3 months.
  • Month 3-4: Present one interesting finding from your report to your manager, even if it's just a small observation.
  • Month 5-6: Learn how to export data from the IWMS to Excel and create a basic pivot table or chart.

Quick win: Familiarise yourself with the 'dashboard' view in our IWMS. What metrics are already being tracked? What do they tell you at a glance?

9Staying current once you are in

What people here do to keep up
  • Participate in internal company training programmes on new software or health and safety updates.
  • Attend webinars or online courses on office management best practices or customer service excellence.
  • Shadow more experienced colleagues in the Realestate Facilities Management team to learn different aspects of the job.
  • Join relevant professional networking groups (online or in-person) to learn from peers in the industry.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic Smart Building Technology Understanding

Offices are getting 'smarter' with sensors and IoT devices that monitor everything from space utilisation to air quality. Understanding how these work will become part of your daily job, even at an entry level, to help troubleshoot or report issues.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Office Services Coordinator

3 units that map to this job, from the qualifications that cover it.

  1. Sustainability and environmental issues for Facilities ServicesInstitute of Workplace and Facilities Management · covers 3 of 12 standardsLevel 2
  2. Support the work of a team and develop yourselfCIWM · covers 2 of 12 standardsLevel 2
  3. Organise the Maintenance and Repair of PropertyCity & Guilds Limited · covers 1 of 12 standardsLevel 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic Smart Building Technology Understanding

Offices are getting 'smarter' with sensors and IoT devices that monitor everything from space utilisation to air quality. Understanding how these work will become part of your daily job, even at an entry level, to help troubleshoot or report issues.

  • Occupancy Sensors
  • Environmental Sensors
  • IoT (Internet of Things) Basics
  • Basic Data Reporting

Digital Workplace Tools Proficiency

The way we collaborate and communicate is constantly changing. Being really good with tools like Microsoft Teams, Slack, or advanced features in Google Workspace isn't just for IT anymore; it's essential for managing office services efficiently and communicating with remote colleagues.

  • Advanced Collaboration Features
  • Internal Communication Channels
  • Virtual Meeting Management
  • Automation in Office Apps

What you’ll use

Skills this role draws on

Technical

  • Basic Vendor Interaction
  • Workplace Experience (WEx) Awareness
  • Health, Safety & Environment (HSE) Procedures
  • Move, Add, Change (MAC) Support
  • Basic Facilities Budget Tracking

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Administrator

    1-2 years

    Skills to master

    • Organisation, scheduling, basic office software proficiency, professional communication, managing multiple tasks simultaneously.

    You're ready to move on when

    • You're the go-to person for keeping the office running smoothly.
    • You're great at managing calendars and organising events.
    • You've shown you can handle confidential information discreetly.
  2. 2

    Receptionist / Front of House

    1-2 years

    Skills to master

    • Exceptional customer service, managing visitor flow, professional phone etiquette, problem-solving under pressure, maintaining a welcoming environment.

    You're ready to move on when

    • You consistently receive positive feedback for your welcoming attitude.
    • You can handle a busy reception desk with ease.
    • You're often the first point of contact for solving visitor issues.
  3. 3

    Retail / Hospitality Support Role

    1-3 years

    Skills to master

    • Customer interaction, problem-solving on the spot, managing inventory, maintaining a clean and presentable environment, working in a fast-paced setting.

    You're ready to move on when

    • You're skilled at dealing with customer queries and complaints gracefully.
    • You're used to working in an environment where things change quickly.
    • You've taken responsibility for opening/closing procedures or stock management.

11Where this role leads

The long view:Your journey starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities to grow. If you're keen to learn and make a real difference to people's daily work lives, this is a fantastic place to begin a rewarding career.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Office Services Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Sustainability and environmental issues for Facilities ServicesLevel 2

Applied to your work in Office Services Coordinator

The objective of this unit is to provide learners with an understanding of sustainability and environmental issues relevant to Facilities Services. Learners will explore key environmental concerns, relevant legislation, and methods for efficient resource management and waste disposal. Upon completion, learners will be able to identify sustainable practices and contribute to environmentally responsible operations within the facilities services sector.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Office Services Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Ticket Resolution Time (Tier 1)How quickly you close out basic facilities requests, like 'my lightbulb is out' or 'I need more pens'.If 10 out of 11 simple requests are sorted within 4 hours, you're hitting the mark. We'll track this in ServiceNow.90% of Tier 1 tickets resolved within 4 working hours.
  • Employee Satisfaction (CSAT)The average rating employees give on post-service surveys after you've helped them with a facilities request.If 10 employees give you 5 stars and 2 give you 4 stars, your average is 4.83 – that's great!Achieve an average of 4.5/5 stars on post-ticket surveys.
  • Checklist ComplianceMaking sure all steps are completed for routine tasks, especially for new joiners and leavers.Every new starter has their desk ready on Day 1, with all the right equipment, and every leaver's access is switched off promptly. No missed steps.100% on-time completion of new hire desk setup and termination checklists.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Office Services Coordinator to Workplace Services Assistant (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Workplace Services Assistant (Level 2)→ your design
Where this takes you

Your journey starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities to grow. If you're keen to learn and make a real difference to people's daily work lives, this is a fantastic place to begin a rewarding career.

See Your Progress GrowIllustration
Office Services Coordinator
  • Basic Vendor Interaction
  • Workplace Experience (WEx) Awareness
  • Health, Safety & Environment (HSE) Procedures
  • Move, Add, Change (MAC) Support
  • Basic Facilities Budget Tracking
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Office Services Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Workplace Services Assistant (Level 2)

    2-3 years in current role

    This is the natural next step, where you'll take on more ownership for specific processes or a smaller office site.

    • Advanced use of IWMS for space management and reporting.
    • Managing small office projects (e.g., a simple desk rearrangement) end-to-end.
    • Basic understanding of facilities budget tracking and accruals.
    • Identifying opportunities for process improvements.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, some parts of office management can be a bit repetitive. Imagine if you could get some of that admin off your plate, freeing you up for more interesting, hands-on tasks. That's where AI comes in. We're not talking about robots taking over, but smart tools that help you work faster and smarter.

Our AI Productivity Hub is designed specifically for our Realestate Facilities Management team. It's a place where you can find and use tools that help you automate the dull bits, predict issues before they happen, and generally make your day-to-day a lot smoother. For an Office Services Coordinator, this means less time on manual data entry and more time making a real impact in the office.

Smart Ticket Triage & Routing

Imagine incoming facilities requests (like 'the AC is too cold' or 'my keycard isn't working') getting automatically categorised, prioritised, and sent to the right person or vendor. No more manual sorting; the AI does the heavy lifting, so you can jump straight to solving the problem.

Automated Employee Communications

Need to send out a quick note about a fire drill, a planned maintenance shutdown, or a new office policy? Use a generative AI assistant to draft clear, concise messages in minutes. It can even help tailor the tone or translate it for different teams, saving you a fair bit of writing time.

Vendor Information Assistant

Got a question about a vendor's service level agreement (SLA) or their contact details? Instead of digging through old files, an AI tool can quickly pull up the relevant info from our contract database. It helps you get answers fast, especially when you're dealing with a new supplier.

Office Supply Optimisation

AI can analyse past usage data for office supplies and suggest optimal reorder points. This means you'll know exactly when and how much to order, reducing waste and ensuring you never run out of essential items. It takes the guesswork out of inventory management.

Common questions

Common questions

How do you become an Office Services Coordinator?

Common routes in include Administrative Assistant / Office Administrator (1-2 years), Receptionist / Front of House (1-2 years) and Retail / Hospitality Support Role (1-3 years). Times vary with prior experience.

Where can an Office Services Coordinator progress to?

This role can lead on to Workplace Services Assistant (Level 2) (2-3 years in current role), depending on the skills you build.

What level is an Office Services Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for an Office Services Coordinator?

Increasingly, Basic Smart Building Technology Understanding and Digital Workplace Tools Proficiency. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows an Office Services Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 12 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming an Office Services Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Realestate Facilities Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you build in Realestate Facilities Management are highly transferable. You could move into corporate real estate, property management, event management, or even specialise in areas like health and safety across different industries. The core of creating great spaces is always in demand.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.