Highfield Qualifications · RQF Level 3

Highfield Level 3 Certificate in Providing Financial Services (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 3
Total credits31
Guided learning154 hours
Units in this qualification102

Awarded by Highfield Qualifications · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Highfield Level 3 Certificate in Providing Financial Services (RQF) is designed for individuals seeking a nationally recognized qualification that equips them with the necessary skills and knowledge to work in various financial service roles.

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Appraising and authorising applications for personal financing and credit facilitiesReal unit · Highfield Qualifications

You'll learn to assess applications for personal financing and credit facilities, apply decision-making processes, and communicate outcomes professionally. The unit also covers activating approved facilities in line with organisational and regulatory requirements.

What you'll be able to do

Assess applications for personal financing and/or credit facilities, taking into account relevant information and documentation.
Apply the decision-making process to applications for personal financing and/or credit facilities.
Communicate decisions regarding applications for personal financing and/or credit facilities to customers in a clear and professional manner.
Activate approved personal financing and/or credit facilities according to organisational procedures.
Comply with all relevant codes of practice, laws, and regulatory requirements when appraising and authorising applications for personal financing and credit facilities.

Appraising applications for business financing and credit facilitiesReal unit · Highfield Qualifications

You'll prepare for and assess business financing and credit applications by gathering and organising relevant information, evaluating financial viability and risks, and applying decision-making processes. They will also learn to communicate decisions effectively while complying with regulatory requirements.

What you'll be able to do

Prepare to assess applications for business financing and/or credit facilities by gathering necessary information and documentation
Assess applications for business financing and/or credit applications, evaluating financial viability and risk factors
Apply the decision-making process to determine whether to approve or decline applications for business financing and/or credit facilities
Communicate decisions to customers regarding their applications for business financing and/or credit facilities, providing clear explanations
Understand and comply with regulatory requirements for appraising and authorising business applications for financing and/or credit facilities

Arranging the settlement of investment transactionsReal unit · Highfield Qualifications

This unit covers the reconciliation of investment instructions, processing of settlements and registrations, and provision of settlement information. You'll learn to identify discrepancies, follow internal procedures, and comply with external requirements within investment transaction settlements.

What you'll be able to do

Reconcile investment instructions accurately and efficiently
Process settlements in accordance with established procedures
Process registrations on behalf of the investor, ensuring all documentation is complete and accurate
Provide clear and concise information about settlements and registrations to relevant parties
Work within internal procedures to ensure compliance and efficiency
Comply with external requirements and regulations relating to investment transactions

Assessing and using complex financial information to reconcile accountsReal unit · Highfield Qualifications

You'll develop the ability to assess complex financial information to reconcile accounts, identify discrepancies and anomalies, and resolve complex queries. They will ensure compliance with relevant codes, laws, and regulatory requirements throughout the reconciliation process.

What you'll be able to do

Assess complex financial information to reconcile accounts, identifying discrepancies and anomalies
Deal with and resolve complex queries relating to financial information and account reconciliation
Comply with all relevant codes, laws and regulatory requirements when assessing financial information and reconciling accounts

Authorising requests for payment against life, pensions and investment contractsReal unit · Highfield Qualifications

You'll understand roles and responsibilities within life, pensions, and investment business relevant to authorising payment requests. The unit covers authorisation procedures and highlights the importance of customer service in financial transactions.

What you'll be able to do

Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out, including advisors, providers, and regulators
Understand how to authorise requests for payment against life, pensions and investment contracts, ensuring compliance with policy terms and conditions
Understand the importance of customer services in the financial services industry, recognising the impact of payment authorisations on customer satisfaction
Check if requests for payment under a life, pension or investment contract have been correctly processed, verifying information and documentation
Take appropriate action following checks made on the processing of a request for payment under a life, pension or investment contract, resolving any discrepancies or issues
Understand the requirements of all codes, laws and regulatory requirements relevant to authorising payments, including data protection and anti-money laundering regulations
Comply with all codes, laws and regulatory requirements when authorising payment requests, ensuring adherence to industry standards and legal obligations

Authorising the underwriting of life, pensions and investment contractsReal unit · Highfield Qualifications

You'll gain knowledge of roles and responsibilities within life, pensions, and investment underwriting. The unit covers product features and benefits, and the authorisation process for underwriting life, pensions, and investment contracts.

What you'll be able to do

Understand the roles and responsibilities of the various parties involved in life, pensions, and investment business, specifically in relation to the underwriting process.
Understand the features and benefits provided by a range of life, pensions, and investment products.
Understand the process of authorising the underwriting of life, pensions, and investment contracts, including the required checks and approvals.
Understand internal company procedures and policies for working with customers and handling customer information, ensuring data protection and confidentiality.
Check if the initial underwriting decision for a new business application, or a proposed alteration to a life, pension or investment contract has been correctly made, identifying any discrepancies or errors.
Understand the requirements of all relevant codes, laws, and regulatory requirements pertaining to the underwriting of life, pensions and investment contracts.
Comply with all relevant codes, laws, and regulatory requirements when authorising the underwriting of life, pensions and investment contracts.

Calculating and Quoting Pension Scheme Death BenefitsReal unit · Highfield Qualifications

You'll learn to interpret pension scheme rules and legislation following a death notification. The unit covers determining eligibility, calculating death benefits, and quoting accurate benefit amounts in line with statutory requirements.

What you'll be able to do

Interpret and apply pension scheme rules in the event of a death notification, determining eligibility for benefits and identifying relevant beneficiaries
Determine benefits payable based on member records, scheme rules and legislation, calculating entitlements accurately and efficiently
Interpret and apply statutory requirements and legislation following a death notification, ensuring compliance with legal obligations and reporting requirements
Quote benefits which match death benefit calculations in line with scheme, organisational and statutory requirements, providing clear and transparent information to beneficiaries

Calculating and Quoting Pension Scheme Early Leavers NotificationsReal unit · Highfield Qualifications

It teaches you to interpret pension scheme rules and legislation relating to early leavers. You'll determine benefits payable, calculate early leaver notifications accurately, and quote benefits in accordance with scheme rules and member records.

What you'll be able to do

Interpret and apply pension scheme rules and regulations in the event of a leaver notification.
Determine benefits payable to early leavers based on member records, scheme rules, and relevant legislation.
Accurately calculate the pension scheme early leaver notification, including any applicable deductions or adjustments.
Quote benefits to leavers which match leaver benefit calculations in line with scheme, organisational and statutory requirements.

Calculating and issuing Cash Equivalent Transfer Value CETVReal unit · Highfield Qualifications

It teaches you to interpret pension scheme rules and accurately calculate Cash Equivalent Transfer Values (CETVs). You'll also verify documentation and process pension sharing and earmarking orders in accordance with legal requirements.

What you'll be able to do

Interpret and apply pension scheme rules accurately when dealing with Cash Equivalent Transfer Value (CETV) requests.
Obtain and verify all appropriate and valid documentation required for processing a Cash Equivalent Transfer Value (CETV).
Process pension sharing and ‘earmarking’ orders following divorce proceedings, adhering to legal requirements.
Calculate Cash Equivalent Transfer Value (CETV) accurately, using approved methods and considering all relevant factors.
Provide the correctly calculated Cash Equivalent Transfer Value (CETV) to the appropriate person or organisation, adhering to confidentiality and data protection guidelines.
Understand the relevant legal, industry, and organisational requirements related to calculating and issuing Cash Equivalent Transfer Value (CETV), including disclosure requirements and regulatory standards.

Calculating and quoting pension scheme retirement benefitsReal unit · Highfield Qualifications

It teaches you to calculate and quote pension scheme retirement benefits accurately. You'll interpret scheme rules and legislation, verify member details, identify and resolve discrepancies, and provide benefit quotations in accordance with statutory and organisational requirements.

What you'll be able to do

Interpret and apply pension scheme rules accurately in the event of a leaver notification.
Check that member’s details received are acceptable and complete under legislative and scheme rules, identifying and resolving any discrepancies.
Calculate members’ benefits accurately, and identify the circumstances under which benefits may need to be recalculated.
Quote benefits which match retirement benefit calculations in line with scheme, organisational and statutory requirements, ensuring accuracy and compliance.
Provide an accurate quote on retirement benefits which match retirement benefit calculations in line with scheme, organisational and statutory requirements, communicating clearly and professionally.

Carrying out initial assessment and investigating complex insurance claimsReal unit · Highfield Qualifications

You'll gain understanding of the insurance industry roles, general insurance policies, and claims processing procedures. The unit enables assessment of the validity of complex insurance claims by analysing policy coverage, exclusions, and required information in line with organisational protocols.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out, including insurers, brokers, and loss adjusters.
Understand the details of general insurance policies, including coverage, exclusions, and conditions.
Understand the information required to process a claim, including organisational procedures for claim submission and assessment.
Assess whether the claim is valid based on policy terms and available information.
Obtain and investigate additional information required to accept or decline a claim, using appropriate investigation techniques.
Communicate with customers and others regarding the progress of the claim, providing clear and timely updates.
Keep accurate and complete records of all claim-related information, ensuring compliance with data protection regulations.
Understand the requirements of all codes, laws and regulatory requirements relevant to insurance claims handling.
Comply with all codes, laws and regulatory requirements when handling insurance claims.

Charging and controlling securities for financingReal unit · Highfield Qualifications

This unit equips learners to assign, deposit, monitor, and release securities for financing in accordance with organisational procedures and legislation. You'll ensure compliance with agreed terms, document securities appropriately, and address any breaches effectively.

What you'll be able to do

Assign and/or deposit securities in accordance with organisational procedures.
Monitor securities for financing, ensuring compliance with agreed terms.
Release securities assigned and/or deposited for financing when appropriate.
Understand and comply with legislation and regulation relating to charging and controlling securities for financing.

Completing reports for mortgage and/or financial planning clientsReal unit · Highfield Qualifications

This unit develops learners' ability to prepare and produce accurate reports and client valuations in collabouration with mortgage advisers or financial planners. You'll ensure compliance with relevant codes, laws, and regulatory requirements when reporting to clients.

What you'll be able to do

Prepare and produce reports in collaboration with mortgage advisers or financial planners, ensuring accuracy and relevance
Create reports and produce client valuations, using appropriate data and methodologies
Comply with relevant codes, laws and regulatory requirements when completing reports for mortgage and/or financial planning clients

Complying with regulations within the financial services environmentReal unit · Highfield Qualifications

This unit covers understanding and complying with financial regulations relevant to the financial services environment.

What you'll be able to do

Find out and identify the regulatory requirements relevant to the job role
Comply with financial regulations
Identify and respond to failures to comply with financial regulations

Contributing to the development and launch of new products and/or servicesReal unit · Highfield Qualifications

This unit provides learners with an understanding of the product development process from idea generation to launch. You'll analyse market research importance, understand roles and responsibilities, and contribute to product and service development and launch activities.

What you'll be able to do

Explain the stages and activities involved in the product development process.
Describe the roles and responsibilities of individuals and teams involved in product development.
Contribute to the development of new products and/or services by providing ideas and feedback.
Participate in the launch of new products and/or services by assisting with marketing and promotional activities.

Creating and processing pension scheme new entrant recordsReal unit · Highfield Qualifications

You'll be able to create and process new pension scheme entrant records accurately and within required timescales. The unit covers knowledge of scheme rules and benefits, administration processes, and informing new members of their pensionable status and relevant requirements.

What you'll be able to do

Know the details of the specific pension scheme, including its rules, benefits, and administration processes.
Create and process new pension scheme records within required timescales, ensuring accuracy and completeness.
Inform new members of their pensionable status, explaining their rights and responsibilities under the pension scheme.
Understand the relevant legal, industry, and organisational requirements relevant to processing applications for pension scheme benefits, including data protection and confidentiality.

Dealing with complaints relating to financial services products and /or servicesReal unit · Highfield Qualifications

This unit covers the acknowledgement, investigation, and management of complaints related to financial services products and/or services. You'll learn to communicate progress and outcomes to complainants, maintain accurate records, and recommend improvements to complaint handling processes.

What you'll be able to do

Acknowledge and investigate complaints relating to financial services products and/or services.
Keep the complainant informed of the progress and outcome of complaints about financial services products and/or services.
Keep accurate and complete records of complaints about financial services products and/or services.
Recommend changes to the organisation’s procedures for handling complaints about financial services products and/or services.
Work within internal procedures.
Comply with external requirements and regulations.

Dealing with complex claims for insured lossesReal unit · Highfield Qualifications

You'll understand the roles of parties involved in complex insurance claims and the features of general insurance policies. The unit covers managing complex claims, obtaining necessary information, and facilitating effective communication and collabouration among stakeholders.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the handling of complex claims.
Understand the details of general insurance policies, including coverage, exclusions, and conditions, relevant to complex claims.
Understand how to deal with complex claims for insured losses, including identifying key issues and potential challenges.
Obtain the information required to progress a complex claim efficiently and effectively, using appropriate methods of communication.
Help customers and insurers to deal with the claim by providing clear and accurate information and guidance.
Negotiate complex claims with relevant parties to reach a fair and equitable settlement.
Keep accurate and complete records of all communications, actions, and decisions related to complex claims.
Understand the requirements of all relevant codes of practice, laws, and regulatory requirements related to handling complex insurance claims.
Comply with all relevant codes of practice, laws, and regulatory requirements when dealing with complex claims for insured losses.

Dealing with complex claims for uninsured lossesReal unit · Highfield Qualifications

This unit provides learners with the knowledge and skills to handle complex claims for uninsured losses. They will understand the roles of involved parties, policy details, and how to obtain and evaluate information to progress claims effectively.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out.
Understand the details of general insurance policies, including their terms, conditions, and exclusions.
Understand the roles and functions of other parties involved in claims for uninsured losses, such as loss adjusters and legal representatives.
Obtain and evaluate information required to progress a complex claim for uninsured losses, ensuring all relevant details are considered.
Communicate with interested parties, including claimants, insurers, and other stakeholders, according to organisational standards and timescales.
Negotiate complex claims for uninsured losses to achieve a fair and reasonable settlement.
Keep accurate and complete records of all communications, actions, and decisions related to the handling of complex claims.
Understand the requirements of all relevant codes, laws, and regulatory requirements related to handling claims for uninsured losses.
Comply with all relevant codes, laws, and regulatory requirements when handling claims for uninsured losses.

Dealing with pension scheme complaints and disputesReal unit · Highfield Qualifications

This unit equips learners with the knowledge and skills to manage pension scheme complaints and disputes. You'll process complaints according to organisational procedures, assess their nature and severity, conduct investigations, and complete the complaint resolution process.

What you'll be able to do

Process complaints and disputes relating to pension schemes in line with organisational procedures.
Determine the nature and level of pension scheme complaints and disputes.
Investigate pension scheme complaints and disputes thoroughly and objectively.
Complete the pension scheme complaint process in accordance with regulatory and organisational requirements.
Resolve pension scheme complaints and disputes effectively and fairly.

Debt Collection Case Management Practice _pre legal_Real unit · Highfield Qualifications

You'll learn to monitor debt collection procedures, identify and address issues or delays, liaise with relevant parties including debtors and solicitors, and prepare documentation and evidence to support the commencement of legal proceedings.

What you'll be able to do

Monitor the progress of debt collection procedures, identifying any issues or delays
Liaise with relevant parties in relation to debt collection, including debtors, solicitors, and other stakeholders
Prepare documentation and evidence to support the commencement of legal proceedings for debt recovery

Debt Collection Case Management Principles _pre legal_Real unit · Highfield Qualifications

This unit provides learners with knowledge of debt collection administration principles, including ethical practices and legal frameworks. You'll understand stakeholder roles, communication strategies, and preparation of documentation to support the commencement of legal proceedings.

What you'll be able to do

Understand the fundamental principles underpinning debt collection administration.
Understand the processes involved in debt collection administration.
Understand how to liaise effectively with relevant parties involved in the debt collection process.
Understand the importance of clear and professional communication when liaising with relevant parties.
Understand how to prepare accurate and comprehensive documentation to support the commencement of legal proceedings.
Understand the types of evidence required to support legal proceedings in debt collection cases.

Debt Collection Negotiations PracticeReal unit · Highfield Qualifications

It teaches you to effectively contact debtors, assess their ability to make payments, record and investigate disputes, and negotiate suitable repayment solutions. You'll adhere to relevant guidelines and regulations throughout the debt collection process.

What you'll be able to do

Make contact with the debtor in an effective and appropriate way, adhering to relevant guidelines and regulations.
Establish if a debtor is able to make full and immediate payment, using appropriate questioning and assessment techniques.
Record and, where appropriate, investigate disputes raised by debtors, following established procedures.
Negotiate repayment solutions with debtors, taking into account their individual circumstances and the organisation's policies.

Debt Collection Negotiations PrinciplesReal unit · Highfield Qualifications

This unit provides learners with knowledge of debt collection negotiation principles, including effective initial contact, debtor profiling, dispute recording and investigation, and negotiating sustainable repayment solutions in compliance with relevant guidelines.

What you'll be able to do

Make initial contact with the debtor in an effective and appropriate way, adhering to relevant guidelines and regulations.
Understand the impact of a debtor’s profile (e.g., financial situation, employment status) on the debt collection process and tailor communication accordingly.
Accurately record any disputes raised by the debtor and, where appropriate, investigate these disputes thoroughly.
Negotiate realistic and sustainable repayment solutions with debtors, considering their individual circumstances and organisational policies.

Debt Collection Operations Management PracticeReal unit · Highfield Qualifications

You'll learn to manage debt collection operations effectively. The unit covers maintaining processes, training and supporting employees, monitoring performance, and implementing improvements while adhering to legal and ethical standards.

What you'll be able to do

Maintain effective debt collection processes to maximise recovery rates
Train and support employees to ensure they can effectively perform their debt collection duties
Implement improvements to debt collection processes following a review to enhance efficiency and effectiveness

Debt Collection Operations Management PrinciplesReal unit · Highfield Qualifications

This unit covers principles of debt collection operations management, including maintaining effective processes, training and supporting employees, and reviewing procedures for improvement. You'll understand relevant legislation and ethical guidelines to ensure compliance.

What you'll be able to do

Understand how to maintain effective debt collection processes, ensuring compliance with relevant legislation and ethical guidelines
Understand how to train and support employees involved in debt collection, ensuring they have the necessary skills and knowledge
Understand how to review debt collection processes and implement improvements, to enhance efficiency and effectiveness

Debt Repayment Monitoring PracticeReal unit · Highfield Qualifications

This unit equips learners to monitor debtor accounts, identify overdue payments, and instigate appropriate actions in response to non-payment. You'll understand organisational procedures and how to safeguard repayment arrangements effectively.

What you'll be able to do

Review debtor accounts regularly to identify any overdue payments or potential issues.
Instigate appropriate action in response to non-payment, following organisational procedures and legal requirements.
Monitor debtor accounts effectively to safeguard repayment arrangements and minimise the risk of bad debt.

Debt Repayment Monitoring PrinciplesReal unit · Highfield Qualifications

You'll understand principles of debt repayment monitoring, including reviewing debtor accounts, instigating actions in response to non-payment, and safeguarding repayment arrangements through effective account monitoring and intervention.

What you'll be able to do

Understand how to review debtor accounts
Understand how to instigate action in response to non-payment
Understand how to monitor debtor accounts to safeguard repayment arrangements

Debtor Call Handling PracticeReal unit · Highfield Qualifications

You'll learn to plan and conduct professional inbound and outbound telephone calls with debtors. They will prepare relevant information, define call objectives, and accurately record call details and outcomes in compliance with guidelines and regulations.

What you'll be able to do

Plan outbound telephone calls with debtors, preparing relevant information and objectives for each call.
Conduct inbound and outbound telephone calls with debtors professionally and effectively, adhering to relevant guidelines and regulations.
Accurately record the details and outcomes of inbound and outbound telephone calls with debtors, using appropriate systems and procedures.

Debtor Call Handling PrinciplesReal unit · Highfield Qualifications

You'll develop knowledge and skills to plan and conduct inbound and outbound telephone calls with debtors. This includes applying appropriate communication techniques, adhering to relevant legislation, and accurately recording call details to manage debtor interactions effectively.

What you'll be able to do

Plan outbound telephone calls with debtors, including preparing relevant information and setting clear objectives
Conduct inbound and outbound telephone calls with debtors, using appropriate communication techniques and adhering to relevant legislation
Record inbound and outbound telephone calls with debtors accurately and comprehensively, maintaining confidentiality and data protection

Developing and implementing sales call plansReal unit · Highfield Qualifications

You'll learn to create and implement sales call plans, including identifying target customers, setting objectives, and researching customer needs. The unit also covers conducting sales calls and adapting approaches to meet customer requirements.

What you'll be able to do

Develop a sales call plan that identifies target customers and objectives.
Outline the key stages of a sales call, including preparation, introduction, needs analysis, presentation, handling objections, and closing.
Undertake a sales call, following the sales call plan and adapting to the customer's needs.
Evaluate the effectiveness of the sales call and identify areas for improvement.

Developing and maintaining business relations with financial services’ introducersReal unit · Highfield Qualifications

You'll learn to establish and maintain business relationships with financial services introducers. The unit covers identifying and assessing potential introducers, agreeing business terms, monitoring performance, and complying with industry and organisational requirements.

What you'll be able to do

Understand the methods used to identify and approach potential new introducers of business.
Understand the criteria for selecting suitable introducers.
Identify potential new introducers for financial services.
Agree business terms and targets with introducers.
Monitor the performance of introducers against agreed targets.
Comply with relevant industry regulations and organisational policies when working with introducers.

Developing productive working relationships with colleaguesReal unit · Highfield Qualifications

This unit is about building effective working relationships in the financial services environment.

What you'll be able to do

Understand how to develop productive working relationships with colleagues
Manage good working relationships with colleagues
Communicate effectively with colleagues

Ensure compliance with legal, regulatory, ethical and social requirementsReal unit · Highfield Qualifications

This unit equips learners to monitor operational compliance with legal, regulatory, ethical, and social requirements within their area of responsibility. They will identify areas of non-compliance and recommend improvements to enhance adherence to procedures.

What you'll be able to do

Monitor the operational compliance of procedures to ensure they meet legal, regulatory, ethical, and social requirements.
Identify areas of non-compliance with procedures related to legal, regulatory, ethical, and social requirements within own area of responsibility.
Make recommendations for improvements to address identified areas of non-compliance with procedures related to legal, regulatory, ethical, and social requirements within own area of responsibility.

Establishing and maintaining investor details and recordsReal unit · Highfield Qualifications

You'll learn to establish and maintain accurate investor details and records. The unit covers obtaining and clarifying information, processing data efficiently, providing investors with relevant information, maintaining records, and complying with data protection regulations.

What you'll be able to do

Obtain and clarify the information needed to establish and/or maintain investor records, ensuring accuracy and completeness.
Process the information received in a timely and efficient manner, updating records accordingly.
Provide the investor with information about their records accurately and professionally.
Keep accurate and complete records of all investor information, adhering to data protection regulations.
Act within personal authority levels when dealing with investor records and information.
Work within internal procedures for establishing and maintaining investor records.
Comply with external requirements and regulations relating to investor records and data protection.

Establishing the price of assets and/or investmentsReal unit · Highfield Qualifications

This unit develops learners' ability to collate, evaluate, and present information on asset and investment valuation. You'll assess data reliability and relevance, comply with internal procedures and external regulations, and communicate pricing information effectively.

What you'll be able to do

Collate information relating to the value of assets and/or investments from relevant sources.
Evaluate information relating to the value of assets and/or investments, considering its reliability and relevance.
Present information about the price of assets and/or investments in a clear and understandable format.
Work within internal procedures when establishing the price of assets and/or investments.
Comply with external requirements and regulations when establishing the price of assets and/or investments.

Establishing, monitoring and maintaining bank or building society accounts for customersReal unit · Highfield Qualifications

You'll learn to establish, monitor, and maintain bank or building society accounts for customers, ensuring accuracy and security. The unit includes processing fund transfer requests and complying with relevant codes, laws, and regulatory requirements.

What you'll be able to do

Set up accurate customer account records and store them securely, adhering to data protection regulations.
Deal with requests for the transfer of funds efficiently and accurately, following established procedures.
Maintain and monitor customers’ accounts regularly to identify any unusual activity or potential fraud.
Monitor and comply with all relevant codes, laws, and regulatory requirements related to bank or building society accounts, including anti-money laundering regulations.

Evaluating insurance products and servicesReal unit · Highfield Qualifications

This unit provides understanding of insurance company structures and the general insurance market. You'll evaluate general insurance products and services by analysing features, benefits, and the roles of key market participants.

What you'll be able to do

Understand different company structures and their associated responsibilities
Understand the structure of the general insurance market, including the roles and responsibilities of various parties relevant to the job role
Understand the detailed features and benefits of general insurance policies
Evaluate the products or services offered by the employing firm and compare them with others available in the market
Compare the products or services offered by the employing firm with the needs of different customer types
Prepare recommendations for improving products or services offered by the company
Present recommendations for improving products or services to the appropriate person within the organisation
Understand the requirements of relevant codes of practice, laws and regulatory requirements
Comply with all relevant codes of practice, laws and regulatory requirements

Evaluating risk as an insurance intermediary and advise other intermediariesReal unit · Highfield Qualifications

This unit provides learners with knowledge of the insurance industry, general insurance policies, and intermediary roles. You'll be able to evaluate risks on behalf of retail intermediaries and advise other intermediaries considering policy terms and market practices.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
Understand the details of general insurance policies, including their key features, terms, and conditions
Understand processes for working with other intermediaries, including referral processes and communication protocols
Evaluate a risk to be placed on behalf of a retail intermediary, considering all relevant factors
Advise retail intermediaries regarding risks to be placed on their behalf, providing clear and accurate information
Understand the requirements of all relevant codes, laws and regulatory requirements relating to insurance intermediation
Comply with all relevant codes, laws and regulatory requirements relating to insurance intermediation

Facilitating an administrative service for mortgage and/or financial planning clientsReal unit · Highfield Qualifications

You'll develop the ability to facilitate an administrative service for mortgage and financial planning clients. This includes managing complex information requests, collating data for quotations and illustrations, and assisting advisers in preparing for client meetings.

What you'll be able to do

Deal with complex requests for information from clients and colleagues in a professional and efficient manner.
Collate information required to prepare quotations and illustrations for complex mortgage and/or other complex financial planning products.
Assist mortgage advisers or financial planners in preparing for client meetings by providing relevant information and documentation.
Monitor the flow of business and appointments and identify priorities for further action to ensure efficient service delivery.
Undertake general administrative duties relating to dealing with mortgage and/or financial planning clients, such as managing correspondence and maintaining records.
Comply with all relevant codes, laws, and regulatory requirements when providing administrative support to mortgage and/or financial planning clients.

Improve the customer relationshipReal unit · Highfield Qualifications

You'll learn to improve customer relationships by enhancing communication, balancing customer and organisational needs, and exceeding customer expectations. The unit includes analysing feedback and applying effective communication techniques to strengthen customer engagement.

What you'll be able to do

Improve communication with customers
Balance the needs of customers and the organisation
Exceed customer expectations to develop the relationship
Understand how to improve the customer relationship

Improving and maintaining workplace competence in a financial services environmentReal unit · Highfield Qualifications

This unit focuses on improving and maintaining competence in the financial services workplace.

What you'll be able to do

Understand the roles and responsibilities within a financial services organisation
Discuss and agree personal work objectives
Identify areas for personal development

Investigating arrears and recovering debtsReal unit · Highfield Qualifications

You'll learn to investigate customer payment arrears, communicate effectively to identify issues, and implement mutually acceptable solutions. The unit emphasises compliance with relevant legislation and organisational policies.

What you'll be able to do

Investigate identified problems with customer payments which may impact on their accounts
Communicate effectively with customers when investigating the source of problems with their accounts
Effect solutions to payment problems that are acceptable to both customers and the organisation
Understand and comply with relevant legislation and regulation relating to investigating arrears and recovering debts

Lead a team to improve customer serviceReal unit · Highfield Qualifications

This unit develops learners' ability to lead a team to improve customer service by planning and organising team work, providing support, allocating tasks effectively, and reviewing team performance against agreed targets and standards.

What you'll be able to do

Plan and organise the work of a team effectively
Provide appropriate support for team members to achieve their objectives
Review the performance of team members against agreed targets and standards
Understand the principles of leading a team to improve customer service

Maintaining the custody of assets on behalf of the investorReal unit · Highfield Qualifications

You'll gain skills to arrange asset transfers, maintain accurate asset records, resolve discrepancies, and provide investors with information about their assets. The unit emphasises compliance with regulatory requirements and authority limits.

What you'll be able to do

Arrange for the transfer of assets in accordance with established procedures and regulatory requirements
Maintain accurate and up-to-date records of assets held on behalf of the investor, ensuring compliance with data protection regulations
Resolve errors and discrepancies in asset records and transactions promptly and effectively, escalating complex issues as necessary
Provide clear and concise information to investors about their asset records, addressing queries and concerns in a timely manner
Act within personal authority levels when managing assets, seeking guidance from senior colleagues when required
Work within internal procedures and guidelines when handling investor assets, ensuring adherence to organisational policies
Comply with all relevant external requirements and regulations pertaining to the custody of assets, including financial conduct authority guidelines

Managing branch counter servicesReal unit · Highfield Qualifications

This unit equips learners to manage branch counter services efficiently. You'll ensure counters are prepared, monitored, and closed according to procedures, while complying with relevant codes, laws, and regulatory requirements to deliver effective service.

What you'll be able to do

Ensure all counters are prepared for service according to organisational procedures.
Monitor counter service to ensure effective and efficient delivery to customers.
Ensure all counters are closed according to organisation procedures, including security and reconciliation.
Monitor and comply with all relevant codes, laws and regulatory requirements related to branch counter services.

Managing the business relationship with clients in a financial services environmentReal unit · Highfield Qualifications

This unit develops learners' ability to manage business relationships with clients in financial services. You'll prepare to offer excellent customer service, manage client needs and expectations, maintain service quality, handle feedback, and comply with internal and external requirements.

What you'll be able to do

Prepare to offer excellent customer service to clients in a financial services environment, including understanding their needs and expectations.
Manage client needs and expectations effectively, providing clear and accurate information and addressing any concerns promptly.
Maintain excellent customer service for clients, building rapport and providing ongoing support.
Deal with feedback from customers about financial services products and/or services in a professional and constructive manner.
Comply with internal and external procedures and regulations related to customer service in a financial services environment.

Managing the quality of decisions to offer financing and credit facilitiesReal unit · Highfield Qualifications

This unit provides learners with the skills to manage the quality of decisions concerning financing and credit facilities. You'll gather and analyse relevant information, assess risk levels, verify security arrangements, and authorise applications in line with organisational policies.

What you'll be able to do

Gather the information necessary to carry out the review and/or authorise decisions to offer financing and credit facilities, ensuring all relevant data is collected.
Analyse and establish the level of risk presented by applications for financing and/or credit facilities, using appropriate risk assessment techniques.
Check that security is in place for financing and/or credit facilities, according to organisational guidelines and legal requirements.
Authorise and/or approve applications within mandated authority, adhering to established procedures and risk parameters.

Measuring the performance of investmentsReal unit · Highfield Qualifications

This unit focuses on measuring investment performance by obtaining and analysing fund or account data. You'll present performance information clearly and work within internal procedures and external regulatory requirements.

What you'll be able to do

Obtain information relating to fund or account performance from relevant sources.
Analyse information relating to fund or account performance using appropriate methods.
Present information about the performance of investments in a clear and understandable format.
Work within internal procedures and guidelines when measuring investment performance.
Comply with external requirements and regulations related to investment performance measurement.

Monitor and solve customer service problemsReal unit · Highfield Qualifications

This unit provides learners with skills to identify, monitor, and resolve immediate and recurring customer service problems. You'll analyse root causes, implement solutions to prevent recurrence, and communicate effectively with customers throughout the process.

What you'll be able to do

Solve immediate customer service problems effectively
Identify repeated customer service problems and evaluate options for solving them
Take action to avoid the repetition of customer service problems in the future
Understand how to monitor customer service problems and implement effective solutions

Monitoring and reviewing financing and credit facilitiesReal unit · Highfield Qualifications

It teaches you to gather and analyse information for reviewing customer accounts related to financing and credit facilities. You'll investigate factors affecting payment ability and initiate appropriate actions to manage potential problems.

What you'll be able to do

Gather information required for reviewing customer accounts for financing and credit facilities, ensuring data protection and confidentiality
Analyse account activities and recognise potential problems, such as missed payments or unusual transactions
Investigate factors affecting customers’ ability to maintain payments, such as changes in income or employment
Initiate action required following monitoring and review of customer accounts, such as contacting customers or adjusting payment plans
Understand and comply with regulatory requirements for monitoring and reviewing accounts, including data protection and fair treatment of customers

Operating credit control proceduresReal unit · Highfield Qualifications

You'll learn to operate credit control procedures by identifying non-payment instances, analysing reasons for overdue accounts, and taking appropriate actions. The unit emphasises compliance with codes, laws, and regulatory requirements in managing credit control.

What you'll be able to do

Identify instances of non-payment in credit control processes.
Determine the reasons for non-payment.
Take appropriate action to address non-payment issues.
Document all actions taken in relation to non-payment.
Comply with all relevant codes, laws, and regulatory requirements related to credit control.

Operating payment by instalmentsReal unit · Highfield Qualifications

You'll learn to arrange and monitor payment by instalments with debtors. The unit covers creating clear, compliant instalment agreements, monitoring payments, identifying missed or late payments, and managing failed payments in line with codes, laws, and organisational procedures.

What you'll be able to do

Arrange payment by instalments with debtors, ensuring agreements are clear and compliant.
Monitor payments made by instalment, identifying any missed or late payments.
Deal with failed payments in accordance with organisational procedures and regulatory requirements.
Comply with all codes, laws and regulatory requirements when operating payment by instalments.

Organise the delivery of reliable customer serviceReal unit · Highfield Qualifications

You'll learn to plan and organise the delivery of reliable customer service, considering customer needs and organisational resources. The unit includes reviewing service delivery, maintaining quality, and using recording systems to support consistent customer service.

What you'll be able to do

Plan and organise the delivery of reliable customer service to meet customer needs
Review and maintain customer service delivery to ensure consistent quality
Use recording systems effectively to maintain reliable customer service records and information
Understand how to organise the delivery of reliable customer service within an organisational context

Overseeing investment operation systems and processesReal unit · Highfield Qualifications

It teaches you to monitor investment operations systems and processes to ensure efficiency and effectiveness. They will identify and resolve problem areas, recommend improvements, and work within internal procedures and external requirements.

What you'll be able to do

Monitor investment operations systems and processes to ensure efficiency and effectiveness
Resolve problem areas relating to investment operations systems and processes, implementing appropriate solutions
Recommend changes and improvements to investment operations systems and processes to enhance performance
Work within internal procedures when overseeing investment operation systems and processes
Comply with external requirements and regulations relating to investment operations systems and processes

Payment Processing PracticeReal unit · Highfield Qualifications

You'll learn to process payment transactions accurately and efficiently. The unit includes resolving problems related to payments, following correct procedures, minimising errors, and maintaining accurate records in line with organisational policies.

What you'll be able to do

Process payment transactions accurately and efficiently.
Resolve problems in relation to payment transactions promptly and effectively.
Accurately record payment transactions in accordance with organisational procedures.

Payment Processing PrinciplesReal unit · Highfield Qualifications

It teaches you to process payment transactions accurately and efficiently according to organisational procedures. You'll identify and resolve payment-related problems and maintain accurate records of payment transactions.

What you'll be able to do

Understand how to process payment transactions in accordance with organisational procedures.
Understand how to identify and resolve problems in relation to payment transactions promptly and effectively.
Understand how to accurately record payment transactions in the appropriate systems.

Plan, allocate and monitor work in own area of responsibilityReal unit · Highfield Qualifications

It teaches you to plan, allocate, and monitor work within their area of responsibility. They will develop skills to align work plans with organisational objectives, delegate tasks effectively, monitor progress and quality, and adapt plans in response to changing circumstances.

What you'll be able to do

Produce a work plan for own area of responsibility, taking into account organisational objectives, resources, and timescales.
Allocate and agree responsibilities with team members, ensuring that tasks are appropriately assigned and understood.
Monitor the progress and quality of work in own area of responsibility and provide constructive feedback to team members.
Review and amend plans of work for own area of responsibility in response to changing circumstances and communicate changes effectively to the team.

Plan, organise and control customer service operationsReal unit · Highfield Qualifications

You'll develop the ability to plan, organise, and control customer service operations effectively. This includes creating aligned service plans, supervising staff performance, and resolving operational problems to ensure customer service targets are met.

What you'll be able to do

Plan customer service operations.
Supervise customer service operations.
Deal with problems relating to customer service operations.
Understand how to plan, organise and control customer service operations.

Preparation for Debt Collection PracticeReal unit · Highfield Qualifications

This unit equips learners to gather and verify information necessary to commence debt collection activities. You'll understand methods for information collection, criteria for initiating debt collection, and ensure accuracy and completeness of data gathered.

What you'll be able to do

Gather sufficient information to commence debt collection activities, ensuring all necessary details are obtained.
Confirm whether debt collection procedures should commence based on the information gathered and relevant criteria.

Preparation for Debt Collection PrinciplesReal unit · Highfield Qualifications

This unit provides learners with knowledge of information requirements and regulatory considerations for commencing debt collection. You'll understand how to obtain sufficient debtor information, apply relevant rules, and determine the necessity of initiating debt collection procedures.

What you'll be able to do

Understand how to obtain sufficient information to commence debt collection activities.
Understand how rules and regulations relate to debtors and the collection of debt, including data protection and fair treatment.
Understand if debt collection procedures need to commence based on the information gathered and relevant regulations.

Preparing and presenting information to stakeholdersReal unit · Highfield Qualifications

It teaches you to prepare and present information to pension scheme stakeholders effectively. You'll identify stakeholder needs, obtain relevant information, structure presentations, respond to queries, and maintain accurate records.

What you'll be able to do

Identify stakeholders’ information needs related to pension schemes
Obtain appropriate information from relevant sources to meet stakeholders' needs
Prepare information for stakeholders in a clear, concise and accessible format
Present information effectively to stakeholders, using appropriate methods
Deal with queries from stakeholders about the information provided in a professional and timely manner
Keep accurate and complete records of all communications and information provided to stakeholders
Work within internal procedures and guidelines when preparing and presenting information
Comply with external requirements and regulations relating to data protection and information disclosure

Preparing and presenting investment market information to stakeholdersReal unit · Highfield Qualifications

It teaches you to identify stakeholder information needs related to investment markets and obtain relevant data. You'll prepare and present information clearly, respond to stakeholder queries, maintain accurate records, and work within organisational guidelines.

What you'll be able to do

Identify stakeholders’ information needs regarding investment market data and obtain appropriate information from relevant sources.
Prepare and present investment market information to stakeholders in a clear, concise, and accessible manner.
Deal with queries from stakeholders about the information provided, addressing their concerns and providing further clarification as needed.
Keep accurate and complete records of all information prepared, presented, and communicated to stakeholders.
Work within internal procedures and guidelines when preparing and presenting investment market information.
Comply with external requirements and regulations related to the provision of investment market information.

Process customer service complaintsReal unit · Highfield Qualifications

You'll learn to recognise early signs of customer dissatisfaction and complaints. The unit includes handling complaints effectively using communication skills and understanding organisational complaint procedures to resolve issues professionally.

What you'll be able to do

Recognise the signs that a query or problem is likely to produce a complaint from a customer
Deal with a customer complaint effectively and professionally
Understand the processes involved in handling and resolving customer service complaints within the organisation

Processing Pension Scheme Death BenefitsReal unit · Highfield Qualifications

You'll gain knowledge of pension scheme rules, benefits, and administration processes to validate and process pension scheme death benefit applications. They will accurately update member details and ensure compliance with relevant legal and organisational requirements.

What you'll be able to do

Know the specific details of the pension scheme being worked with, including its rules, benefits, and administration processes.
Validate applications for pension scheme death benefits, ensuring all required information and documentation are complete and accurate.
Process applications for pension scheme death benefits in accordance with scheme rules and regulatory requirements.
Update member details accurately and promptly following the processing of death benefit applications.
Understand the relevant legal, industry, and organisational requirements applicable to processing applications for pension scheme death benefits.

Processing Pension Scheme Leavers BenefitsReal unit · Highfield Qualifications

You'll gain knowledge and skills to process pension scheme leavers benefits accurately. The unit covers understanding scheme rules and benefits, validating applications, determining allowable options, and administering benefits in compliance with legislation and organisational processes.

What you'll be able to do

Know the details of the specific pension scheme, including its rules, benefits, and administration processes.
Validate applications for pension scheme leavers benefits, ensuring all required information is present and accurate.
Determine allowable options for pension scheme leavers based on member records, scheme rules, and relevant legislation.
Process pension scheme leavers benefits accurately and efficiently, adhering to established procedures.
Update member records to reflect the processing of pension scheme leavers benefits.
Understand the relevant legal, industry, and organisational requirements relevant to processing applications for pension scheme benefits, including data protection and confidentiality.

Processing TradesReal unit · Highfield Qualifications

You'll learn to process electronic and manual trade instructions accurately and efficiently. The unit covers monitoring instruction processing, acting within authority limits, and ensuring compliance with internal procedures and external regulations.

What you'll be able to do

Process electronic instructions accurately and efficiently.
Process manual instructions accurately and efficiently.
Monitor the processing of instructions to ensure timely completion.
Act within personal authority levels when processing trades.
Work within internal procedures and guidelines when processing trades.
Comply with external requirements and regulations related to trade processing.

Processing and maintaining bilateral and / or syndicated loansReal unit · Highfield Qualifications

You'll develop the ability to process and maintain bilateral and syndicated loans, including obtaining and verifying information, handling fees, and operating within personal authority levels. The unit emphasises accuracy, completeness, and adherence to internal procedures.

What you'll be able to do

Obtain the information needed to process and/or maintain bilateral and/or syndicated loans, ensuring accuracy and completeness
Process the information received relating to bilateral and/or syndicated loans, adhering to established procedures
Process fees relating to bilateral and/or syndicated loans, ensuring correct calculations and timely payments
Act within personal authority levels when processing and maintaining bilateral and/or syndicated loans
Work within internal procedures when processing and maintaining bilateral and/or syndicated loans

Processing applications for securing additional pension scheme benefitReal unit · Highfield Qualifications

You'll learn to validate and process applications for pension scheme additional voluntary contributions, ensuring accuracy and compliance. The unit also covers updating member details and adhering to relevant legal and organisational procedures.

What you'll be able to do

Validate applications for pension scheme additional voluntary contributions, ensuring all required information is present and accurate.
Process applications for pension scheme additional voluntary contributions in accordance with organisational procedures.
Update member details accurately and promptly following the processing of applications.
Make necessary updates to systems and records following the application process, ensuring data integrity.
Understand the relevant legal, industry, and organisational requirements related to processing applications for pension scheme benefits, including data protection and regulatory compliance.

Processing complex insurance business as an intermediaryReal unit · Highfield Qualifications

You'll understand the structure of the general insurance market and the roles of parties involved in complex insurance business. The unit covers processing requests for complex insurance cover, payment handling, and adherence to relevant procedures and regulations.

What you'll be able to do

Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out
Understand the details of general insurance policies, including their key features, terms, and conditions
Understand how to calculate and handle payments related to complex insurance business, including premiums and claims
Process requests for complex insurance cover, ensuring accuracy and completeness
Place complex new business with insurers, negotiating terms and conditions as appropriate
Finalise complex insurance cover, ensuring all documentation is complete and accurate
Understand the requirements of all relevant codes, laws and regulatory requirements relating to insurance intermediation
Comply with all relevant codes, laws and regulatory requirements relating to insurance intermediation

Processing complex insurance renewalsReal unit · Highfield Qualifications

You'll gain knowledge of the insurance industry and general insurance policies to review complex insurance renewals. They will develop skills to assess renewals, manage alterations to terms and conditions, and make informed decisions on confirming or adjusting policies.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the job role
Understand the details of general insurance policies
Review complex renewals, taking into account relevant factors and information
Deal with complex renewals requiring alteration to existing terms and conditions, in accordance with organisational procedures
Confirm or decline renewal for complex risks, based on a thorough assessment of the risk
Keep accurate and complete records of all renewal activities and decisions
Understand the requirements of all relevant codes, laws and regulatory requirements relating to insurance renewals
Comply with all relevant codes, laws and regulatory requirements when processing insurance renewals

Processing complex insurance renewals as an intermediaryReal unit · Highfield Qualifications

You'll gain understanding of the general insurance market structure and the roles of parties involved in insurance renewals. The unit covers processing complex insurance renewals as an intermediary, including policy knowledge, customer service, and arranging cover efficiently.

What you'll be able to do

Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out.
Understand the details of general insurance policies.
Understand how to process complex insurance renewals as an intermediary.
Understand the importance of customer service in the financial services industry.
Process complex renewals of insurance cover.
Arrange complex renewals.
Finalise complex renewals.
Understand the requirements of all codes, laws and regulatory requirements.
Comply with all codes, laws and regulatory requirements.

Processing complex mid-term insurance amendmentsReal unit · Highfield Qualifications

You'll understand the structure of the general insurance market and the roles of parties involved. The unit covers processing complex mid-term insurance amendments, including assessing impacts on premiums and policy terms in accordance with market practices.

What you'll be able to do

Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out, including insurers, brokers, and customers.
Understand the details of general insurance policies, including the terms, conditions, exclusions, and endorsements.
Understand how to process complex mid-term insurance amendments, including assessing the impact on premiums and coverage.
Process complex mid-term amendments of insurance cover, accurately updating policy details and documentation.
Arrange complex mid-term amendments with insurers, negotiating terms and ensuring appropriate cover is in place.
Finalise complex mid-term amendments to insurance policies, confirming changes with the customer and issuing updated documentation.
Understand the requirements of all relevant codes, laws and regulatory requirements pertaining to processing insurance amendments.
Comply with all relevant codes, laws and regulatory requirements when processing insurance amendments.

Processing complex policy documentation for new businessReal unit · Highfield Qualifications

You'll gain knowledge of the roles and responsibilities within the insurance industry and understand general insurance policy details. The unit develops skills to draft, check, and issue complex policy documentation for new business in compliance with regulations.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out.
Understand the details of general insurance policies.
Draft complex insurance policy documentation.
Check and issue new business documentation accurately and efficiently.
Keep accurate and complete records of all relevant information.
Understand the requirements of all relevant codes, laws and regulatory requirements.
Comply with all relevant codes, laws and regulatory requirements in all work activities.

Processing complex requests for payment against life, pensions and investment contractsReal unit · Highfield Qualifications

This unit covers the roles and responsibilities of parties involved in life, pensions, and investment business, alongside the features and benefits of related products. You'll develop the knowledge to process complex payment requests, including non-routine claims, within this sector.

What you'll be able to do

Understand the roles and responsibilities of the various parties involved in life, pensions and investment business related to processing payment requests
Understand the features and benefits provided by life, pensions and investment products to effectively process payment requests
Understand the process for dealing with requests for payment on life assurance, pension and investment products, including non-routine claims
Decide if a requested payment against a life, pension or investment contract may be made when the claim is not routine, based on established criteria
Authorise and calculate payment against a life, pension or investment contract when the claim is not routine, ensuring accuracy and compliance
Understand the requirements of all relevant codes of practice, laws and regulatory requirements related to processing payment requests
Comply with all relevant codes of practice, laws and regulatory requirements when processing payment requests

Processing corporate actions on behalf of investorsReal unit · Highfield Qualifications

You'll gain the skills to process corporate actions on behalf of investors, including providing clear information, monitoring execution, processing instructions accurately, and adhering to internal procedures and authority limits within the investment sector.

What you'll be able to do

Provide information to investors about corporate actions, ensuring clarity and accuracy
Monitor the processing of corporate actions to ensure timely and accurate execution
Process instructions from investors about corporate actions in accordance with their wishes and regulatory requirements
Act within personal authority levels when processing corporate actions, escalating issues as necessary
Work within internal procedures when processing corporate actions, ensuring consistency and compliance
Comply with external requirements and regulations when processing corporate actions, mitigating risk and maintaining integrity

Processing documentation for complex life, pensions and investment contractsReal unit · Highfield Qualifications

You'll understand the roles and responsibilities within life, pensions, and investment business related to documentation. They will develop skills to prepare policies and other documents accurately while maintaining high standards of customer service.

What you'll be able to do

Understand the roles and responsibilities of the various parties involved in life, pensions, and investment business related to the specific work being carried out.
Understand how to prepare policies and other documentation accurately and efficiently.
Understand the importance of providing excellent customer service within the financial services industry.
Prepare documentation using standard and non-standard clauses, extensions, and limitations for new and/or altered life, pensions, and investment contracts, ensuring accuracy and completeness.
Issue documentation with non-standard wordings, extensions, and limitations for new and/or altered life, pensions, and investment contracts to customers, ensuring clear and understandable communication.
Understand the requirements of all relevant codes of practice, laws, and regulatory requirements applicable to the work being undertaken.
Comply with all relevant codes of practice, laws, and regulatory requirements in all aspects of the work.

Processing financial services sales support administration for agenciesReal unit · Highfield Qualifications

This unit equips learners to process financial services sales support administration for agencies. You'll verify the accuracy and sufficiency of new agency application information and make acceptance decisions in accordance with organisational procedures and legal requirements.

What you'll be able to do

Understand how to ensure that the information received regarding new agency applications is sufficient and accurate, in line with organisational requirements.
Ensure that the information received regarding new agency applications is sufficient and accurate, in line with organisational requirements.
Understand how to decide whether or not to accept a new agency application in line with organisational procedures and risk assessment criteria.
Decide whether or not to accept a new agency application in line with organisational procedures and risk assessment criteria.
Work within organisational procedures and legal and regulatory requirements when processing financial services sales support administration for agencies.

Processing instructions for complex mortgage and/or financial planning businessReal unit · Highfield Qualifications

This unit equips learners to process client requests for complex mortgage and financial planning products. You'll check payments and documentation, resolve discrepancies, and ensure compliance with relevant codes, laws, and regulatory requirements.

What you'll be able to do

Process client requests for complex mortgage and/or financial planning products in accordance with agreed terms and conditions
Check that payments relating to complex mortgage and/or other financial products are processed accurately and efficiently
Check that documentation relating to complex mortgage and/or other financial products is processed accurately and efficiently
Comply with relevant codes of practice, laws and regulatory requirements when processing complex mortgage and/or financial planning business

Processing pension scheme retirement benefitsReal unit · Highfield Qualifications

It teaches you to process pension scheme retirement benefits by validating applications, arranging payments, updating member details, and understanding the impact of other pension benefits in accordance with scheme rules and legal requirements.

What you'll be able to do

Know the detailed features and rules of the specific pension scheme that are worked with
Validate applications for pension scheme retirement benefits, ensuring accuracy and completeness
Arrange the payment of retirement benefits in accordance with scheme rules and legal requirements
Update member details accurately and promptly following retirement benefit processing
Understand the effect a member’s other pension benefits may have on their scheme benefits
Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefits

Processing pension scheme transfersReal unit · Highfield Qualifications

You'll gain the ability to accurately process pension scheme transfers by interpreting scheme rules and legislation. The unit covers calculating entitlements, informing members of options, and ensuring compliance with regulatory requirements throughout the transfer process.

What you'll be able to do

Interpret and apply pension scheme rules accurately in the event of a transfer notification.
Calculate entitlements in accordance with scheme rules and relevant legislation.
Inform members of their available options clearly and concisely, providing appropriate information and guidance.
Process pension scheme transfers in accordance with scheme rules and regulatory requirements.
Understand the effect of changes in a member’s circumstances on pension scheme transfers.
Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit transfers.

Processing the transfer of foreign currencyReal unit · Highfield Qualifications

It teaches you to accurately process foreign currency transfers within foreign exchange accounts. They will operate accounts in line with established procedures and ensure compliance with relevant codes, laws, and regulatory requirements.

What you'll be able to do

Identify and complete foreign currency transfer requirements within foreign exchange accounts accurately and efficiently.
Operate foreign exchange accounts in accordance with established procedures and guidelines.
Monitor and comply with all relevant codes, laws, and regulatory requirements related to processing the transfer of foreign currency.

Progressing and finalising applications for business financing and credit facilitiesReal unit · Highfield Qualifications

You'll learn to evaluate and progress applications for business financing and credit facilities. The unit covers assessing information accuracy and completeness, approving applications, and securing written agreements and security in compliance with lending criteria.

What you'll be able to do

Evaluate information required to progress applications for business financing and/or credit facilities, assessing its accuracy and completeness.
Approve applications for business financing and/or credit facilities, based on the evaluation of information and adherence to lending criteria.
Obtain written agreement and security for financing and/or credit facilities to business customers, ensuring all legal and contractual requirements are met.
Activate the facility for business customers, enabling them to access the agreed financing or credit.
Understand and comply with legislation and regulation relating to progressing and finalising applications for financing and credit facilities, including data protection and anti-money laundering requirements.

Progressing personal property financing applicationsReal unit · Highfield Qualifications

You'll gain skills to gather, evaluate, and submit information necessary for progressing personal property financing applications. The unit also covers effective communication with customers and compliance with relevant legislation and regulations throughout the application process.

What you'll be able to do

Gather information required to progress applications for personal property financing from relevant sources
Evaluate and submit information required to progress applications for personal property financing accurately and completely
Process applications for personal property financing efficiently and communicate progress clearly and promptly with customers
Understand and comply with legislation and regulation relating to progressing applications for personal property financing

Provide leadership and direction for own area of responsibilityReal unit · Highfield Qualifications

It teaches you to provide leadership and direction within their area of responsibility. You'll learn to lead teams, set and communicate objectives aligned with organisational goals, motivate staff, delegate tasks, and assess their own leadership performance.

What you'll be able to do

Lead in own area of responsibility, demonstrating effective leadership skills.
Provide direction and set objectives in own area of responsibility, aligning with organisational goals.
Communicate the direction for own area of responsibility clearly and concisely, and collect feedback to inform improvement.
Assess own leadership performance against agreed criteria and identify areas for development.

Providing callers with specialised assistance in a financial services environmentReal unit · Highfield Qualifications

This unit equips learners to provide specialised assistance to callers in a financial services environment. You'll identify caller needs, agree on the required specialist support, and communicate effectively within organisational procedures and legal frameworks.

What you'll be able to do

Identify the specific needs of a caller requiring specialised assistance.
Agree with the caller on the type of specialist assistance required.
Provide callers with specialised assistance in a financial services environment.
Understand how to communicate effectively with callers, using appropriate language and tone.
Communicate clearly and concisely to callers.
Work within organisational procedures when providing assistance to callers.
Adhere to legal and regulatory requirements when providing assistance to callers.

Providing information on pension schemes on enquiryReal unit · Highfield Qualifications

You'll develop the ability to provide information on pension schemes in response to enquiries. The unit covers ascertaining enquirer status, determining information needs, and communicating clearly while complying with scheme and industry rules.

What you'll be able to do

Ascertain the enquirer’s status and the specific information required by them.
Provide information required by the enquirer in line with organisational procedures and policies.
Comply with scheme and industry rules and regulations when providing information.

Providing information to customers in a financial services environmentReal unit · Highfield Qualifications

It teaches you to acknowledge and respond to customer requests for information in a financial services environment. You'll provide accurate and relevant information on financial products and services tailored to customer needs.

What you'll be able to do

Acknowledge customer requests for information in a financial services environment promptly and professionally, confirming receipt and providing estimated response times
Provide accurate and relevant information on financial products and/or services to customers, tailoring explanations to their individual needs and understanding

Providing periodic pension scheme informationReal unit · Highfield Qualifications

You'll learn to create, update, and maintain accurate pension scheme data. The unit emphasises data protection, confidentiality, and timely provision of updated information to relevant parties within pension scheme administration.

What you'll be able to do

Create and update pension scheme data accurately and in a timely manner.
Maintain the integrity and confidentiality of pension scheme data.
Provide updated pension scheme data to appropriate relevant parties, such as scheme members, trustees, and regulatory bodies.
Communicate pension scheme information clearly and effectively.

Reconciling investment market transactionsReal unit · Highfield Qualifications

This unit equips learners with the skills to reconcile investment market transactions and account balances accurately and promptly. They will resolve issues arising during reconciliation, provide relevant information, and operate within authority levels and procedures.

What you'll be able to do

Reconcile investment market transactions and account balances accurately and in a timely manner.
Resolve issues and problems identified during the reconciliation process effectively and efficiently.
Provide clear and concise information about reconciliations to relevant parties.
Act within defined personal authority levels when performing reconciliation tasks.
Work within established internal procedures and guidelines for reconciliation activities.
Comply with all relevant external requirements and regulations pertaining to investment market transaction reconciliation.

Recruit staff in own area of responsibilityReal unit · Highfield Qualifications

This unit develops learners' ability to review human resource requirements within their area of responsibility. You'll understand legal, regulatory, ethical, and social considerations in recruitment and participate in recruitment and selection processes.

What you'll be able to do

Review human resource requirements to meet business objectives in own area of responsibility, identifying skills gaps and future staffing needs
Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements, promoting fair and inclusive practices
Participate in the recruitment and selection process, contributing to shortlisting, interviewing, and assessment activities
Evaluate the recruitment and selection process and identify improvements for the future, enhancing the effectiveness of talent acquisition strategies

Review underwriting decisions to accept risksReal unit · Highfield Qualifications

You'll gain knowledge of the insurance industry, general insurance policies, and underwriting processes to review underwriting decisions. They will assess the appropriateness of decisions, understand risk alterations, and manage quota share arrangements.

What you'll be able to do

Understand the roles and responsibilities of various parties within the insurance industry related to the work carried out.
Understand the details of general insurance policies, including their terms, conditions, and exclusions.
Understand how to review, alter, and renew risks as part of the underwriting process.
Obtain the required information to effectively review quotations for insurance policies.
Review underwriting decisions to assess their appropriateness and accuracy.
Understand the requirements of all relevant codes, laws, and regulatory requirements related to underwriting.
Comply with all relevant codes, laws, and regulatory requirements when reviewing underwriting decisions.

Settling complex insurance claimsReal unit · Highfield Qualifications

This unit provides learners with an understanding of the roles, responsibilities, and processes involved in settling complex insurance claims. You'll develop knowledge of general insurance policies, including coverage and exclusions, and acquire skills to obtain and provide supporting information.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out in settling complex claims.
Understand the details of general insurance policies, including coverage, exclusions, and conditions.
Understand the process of settling complex insurance claims, including investigation, assessment, and negotiation.
Obtain and provide information required to support the settlement of the claim, ensuring accuracy and completeness.
Consider the settlement of the claim, taking appropriate further action where required, such as seeking expert advice or conducting further investigations.
Negotiate complex claims effectively, aiming for a fair and reasonable settlement for all parties involved.
Keep accurate and complete records of all activities related to the settlement of complex insurance claims.
Understand the requirements of all relevant codes, laws, and regulatory requirements related to insurance claims handling.
Comply with all relevant codes, laws, and regulatory requirements related to insurance claims handling.

Supervising mortgage and/or financial planning administrative systems and processesReal unit · Highfield Qualifications

It teaches you to supervise mortgage and financial planning administrative systems by monitoring work output, assessing user competence, and evaluating potential system improvements. You'll also prepare reports and ensure adherence to required standards and procedures.

What you'll be able to do

Monitor administrative systems to make sure work output is effective and meets required standards
Recognise and assess any shortfall in the understanding and competence of system users, and identify appropriate training or support
Specify and evaluate possible changes to administrative systems and processes to improve efficiency and effectiveness
Prepare reports and statistical data on administrative systems and processes, presenting findings clearly and concisely
Check that administrative systems and processes are, and remain, compliant with relevant regulations and internal policies

Supervising the administration of retail financial products and servicesReal unit · Highfield Qualifications

It teaches you to supervise the administration of retail financial products and services by monitoring information and documentation, taking corrective action, supporting staff, and ensuring compliance with relevant codes, laws, and regulatory requirements.

What you'll be able to do

Monitor information and take corrective action where necessary.
Monitor documentation and take appropriate corrective action where necessary.
Monitor and support staff.
Comply with all codes, laws and regulatory requirements.

Support learning and development within own area of responsibilityReal unit · Highfield Qualifications

You'll gain the ability to identify colleagues' learning needs and create a supportive learning environment within their area of responsibility. The unit also covers supporting colleagues in applying learning and evaluating outcomes for continuous development.

What you'll be able to do

Identify the learning needs of colleagues in own area of responsibility through observation, feedback, and performance reviews.
Understand how to develop a supportive learning environment in own area of responsibility, promoting knowledge sharing and continuous improvement.
Support colleagues in their learning and its application to their roles, providing guidance, resources, and encouragement.
Evaluate learning outcomes and future learning and development needs of colleagues, providing constructive feedback and identifying opportunities for further development.

Underwriting complex alterations to life, pensions and investment contractsReal unit · Highfield Qualifications

This unit covers the roles and responsibilities of advisors, providers, and customers within life, pensions, and investment business. You'll understand product features and benefits, as well as procedures for managing mid-term adjustments in these contracts.

What you'll be able to do

Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out, including advisors, providers and customers.
Understand the features and benefits provided by life, pensions and investment products, including their suitability for different customer needs.
Understand procedures for dealing with mid-term adjustments and cancellations to life assurance, pension and investment business, including surrender values and charges.
Make sure that information supplied by customers in support of a proposed complex alteration is sufficient and accurate enough for underwriting to take place, requesting further information where necessary.
Decide if the proposed complex alteration to a life, pension or investment contract is acceptable based on underwriting guidelines and risk assessment.
Inform the customer of the outcome regarding a proposed complex alteration to a life, pension or investment contract, clearly explaining the reasons for the decision.
Understand the requirements of all codes, laws and regulatory requirements relevant to underwriting complex alterations.
Comply with all codes, laws and regulatory requirements when underwriting complex alterations to life, pensions and investment contracts.

Underwriting complex new life, pensions and investment business quotationsReal unit · Highfield Qualifications

This unit covers the underwriting process for complex new life, pensions, and investment business quotations. You'll understand the roles and responsibilities of financial advisors, underwriters, and other parties, as well as the features and benefits of relevant products, and how to carry out effective underwriting.

What you'll be able to do

Understand the roles and responsibilities of various parties involved in life, pensions, and investment business.
Understand the features and benefits of different life, pensions, and investment products.
Understand the process of underwriting complex new life, pensions, and investment business quotations.
Assess the information provided in support of complex new business for sufficiency and accuracy.
Determine the acceptability of proposed complex new life, pensions, and investment business based on underwriting criteria.
Communicate the underwriting outcome to the customer in a clear and professional manner.
Understand the relevant codes, laws, and regulatory requirements applicable to underwriting.
Comply with all relevant codes, laws, and regulatory requirements in the underwriting process.

Underwriting complex new risksReal unit · Highfield Qualifications

This unit provides learners with knowledge of underwriting complex new risks within the insurance industry. You'll interpret general insurance policies, apply organisational procedures, and obtain required information to assess and underwrite risks appropriately.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out.
Understand the details of general insurance policies.
Understand organisational procedures and the circumstances for granting cover.
Obtain the required information from the customer.
Underwrite the risk following industry and organisational processes.
Provide the customer with details of the underwriting decision.
Keep accurate and complete records.
Understand the requirements of all codes, laws and regulatory requirements.
Comply with all codes, laws and regulatory requirements.

Underwriting complex policy alterationsReal unit · Highfield Qualifications

This unit equips learners with an understanding of the insurance industry, general insurance policies, and organisational procedures related to underwriting complex policy alterations. You'll obtain and clarify necessary information and process policy alterations accordingly.

What you'll be able to do

Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
Understand the details of general insurance policies
Understand organisational procedures and the circumstances for granting cover for policy alterations
Obtain and clarify the required information to progress a complex policy alteration, ensuring accuracy and completeness
Process the alteration to the policy, adhering to organisational procedures and regulatory requirements
Provide details of the decision regarding the policy alteration to relevant parties
Keep accurate and complete records of all policy alteration activities and decisions
Understand the requirements of all relevant codes, laws and regulatory requirements relating to insurance policy alterations
Comply with all relevant codes, laws and regulatory requirements when processing insurance policy alterations

Updating and generating pension scheme members annual benefit statementReal unit · Highfield Qualifications

You'll learn to update pension scheme member data accurately and efficiently, and to produce annual benefit statements. The unit covers data collection, verification, correction, and compliance with regulatory requirements.

What you'll be able to do

Update pension scheme member data accurately and efficiently
Produce pension scheme members' annual benefit statements in accordance with regulatory requirements

Use customer service as a competitive toolReal unit · Highfield Qualifications

This unit covers the organisation and delivery of customer service to achieve competitive advantage. You'll analyse customer service strategies, align service with business objectives, and apply methods to enhance competitiveness through effective customer service.

What you'll be able to do

Organise customer service operations strategically to gain a competitive advantage in the market.
Deliver a customer service experience that is competitive and exceeds customer expectations.
Understand how to leverage customer service as a key tool for achieving a competitive edge.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Appraising and authorising applications for personal financing and credit facilitiesAppraising applications for business financing and credit facilitiesArranging the settlement of investment transactionsAssessing and using complex financial information to reconcile accountsAuthorising requests for payment against life, pensions and investment contractsAuthorising the underwriting of life, pensions and investment contractsCalculating and Quoting Pension Scheme Death BenefitsCalculating and Quoting Pension Scheme Early Leavers Notifications

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

Highfield Level 3 Certificate in Providing Financial Services (RQF)

Appraise applications for business financing and credit facilities
Arrange the Settlement of Investment Transactions
Authorise Requests for Payment Against Life Pensions and Investment Contracts Legacy
Complete reports for mortgage or financial planning clients
Comply with legal, regulatory and ethical requirements when carrying out youth work
Develop and Maintain Business Relations with Financial Services’ Introducers
Develop and maintain effective relationships with relevant external bodies
Develop productive working relationships in a financial services environment

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Debt Recovery Specialist

Your journey here isn't just a job; it's a chance to build a robust career in a critical area of legal practice. We're looking for people who want to grow, learn, and make a real impact, and we'll support you every step of the way.

See the whole journey →

Opens the roleDebt Recovery SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleUnderwriterOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Debt Recovery SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleCollections ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleCollections OfficerOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Debt Recovery SpecialistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 1,045 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Appraise applications for business financing and credit facilitiesArrange the Settlement of Investment TransactionsAuthorise Requests for Payment Against Life Pensions and Investment Contracts LegacyComplete reports for mortgage or financial planning clientsComply with legal, regulatory and ethical requirements when carrying out youth workDevelop and Maintain Business Relations with Financial Services’ IntroducersDevelop and maintain effective relationships with relevant external bodiesDevelop productive working relationships in a financial services environmentEstablish, monitor and maintain bank accounts for customersEvaluate Insurance Products and Services LegacyEvaluate risk and advise other insurance intermediariesFacilitate an administrative service for mortgage or financial planning clientsImplement a defined investment strategyInvestigate Arrears and Recover Debts LegacyManage the quality of decisions to offer financing and credit facilitiesMonitor and oversee investment operations and administration activitiesMonitor and review financing and credit facilitiesObtain and validate credit information to instigate debt collections Legacy+19 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Appraising and authorising applications for personal financing and credit facilitiesLevel 3

Applied to your work in any of these jobs

Which job do you mean?

Debt Recovery Specialist Underwriter Associate Debt Recovery Specialist Collections Manager Collections Officer Senior Debt Recovery Specialist

Learners will acquire skills to assess applications for personal financing and credit facilities, apply decision-making processes, and communicate outcomes professionally. The unit also covers activating approved facilities in line with organisational and regulatory requirements.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Highfield Level 3 Certificate in Providing Financial Services (RQF)

102 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Appraising and authorising applications for personal financing and credit facilities
Appraising applications for business financing and credit facilities
Arranging the settlement of investment transactions
Assessing and using complex financial information to reconcile accounts
Authorising requests for payment against life, pensions and investment contracts
Authorising the underwriting of life, pensions and investment contracts

and 96 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.