How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Institute of Workplace and Facilities Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Institute of Workplace and Facilities Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Institute of Workplace and Facilities Management.
The IWFM Level 3 Certificate in Facilities Management develops knowledge of the principles within the sector. It is intended for individuals seeking to understand responsibilities commonly delegated to facilities management. Learners will explore areas such as corporate social responsibility and procurement.
These are the units Institute of Workplace and Facilities Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Institute of Workplace and Facilities Management. It does the teaching and the mapping. Institute of Workplace and Facilities Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Budget management of facilities management operations Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the function of budgets and the processes by which they are prepared within facilities management operations.
- Understand the processes by which progress against budget is monitored, including key performance indicators (KPIs).
- Understand the processes by which variances between actual and budgeted expenditure are investigated, identifying root causes and potential solutions.
- Recommend ways in which service delivery and/or budgets could be amended to address variances between actual and budgeted expenditure, ensuring financial efficiency and effectiveness.
Building maintenance in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the factors that determine maintenance requirements, including building age, usage patterns, and environmental conditions.
- Understand how maintenance strategies are developed, including preventative maintenance, reactive maintenance, and condition-based maintenance.
- Understand how different types of maintenance are used in operational delivery, including electrical, mechanical, and plumbing maintenance.
- Understand responsibilities for maintenance and how these are managed, including internal teams, external contractors, and regulatory compliance.
Contribute to disaster recovery and contingency planning Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the principles involved in disaster recovery and contingency planning
- Understand the processes involved in disaster recovery and contingency planning
- Identify disaster recovery and contingency planning requirements
- Monitor disaster recovery and contingency planning processes
- Adjust disaster recovery and contingency planning processes
Corporate social responsibility knowledge and sustainability in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the fundamental nature of corporate social responsibility and its importance in facilities management.
- Understand how to ensure that facilities supplies and services are provided in ways that take account of corporate social responsibility principles and practices.
- Understand how the energy required for facilities supplies and services can be provided and used in ways that take account of sustainability considerations.
Customer and stakeholder knowledge relations in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the diverse needs of customers affected by facilities supplies or services
- Understand the diverse needs of other stakeholders affected by facilities supplies or services
- Understand how to supply required information using different channels of communication
- Understand how to monitor customer satisfaction using different channels of communication
- Recommend appropriate actions to resolve issues affecting customer satisfaction
Health and safety responsibilities in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand their own health and safety liabilities and responsibilities within the context of facilities management.
- Help maintain healthy and safe working environments, procedures and policies in accordance with relevant legislation and organisational guidelines.
- Help ensure healthy and safe working practices are followed by all relevant personnel.
- Report incidents and emergencies promptly and accurately, following established protocols.
Introduction to facilities knowledge management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Define the nature and scope of facilities management
- Explain the purpose of facilities management within an organisation
- Identify responsibilities commonly delegated to facilities management teams
- Describe different service delivery models for facilities management, including in-house and outsourced options
- Outline the range of facilities management roles and their associated responsibilities
- Explain the benefits of good communication within facilities management and with other stakeholders
Project management within facilities management operations Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Scope a small-scale project of low complexity, from an initial brief, defining clear objectives and deliverables.
- Prepare a project plan, including timelines, resource allocation, and risk assessment.
- Manage project delivery, monitoring progress, addressing issues, and ensuring adherence to the project plan.
- Close the project, documenting outcomes, evaluating performance, and finalising all necessary paperwork.
Space allocation in facilities management Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand how space is categorised, including office space, meeting rooms, storage areas, and communal areas.
- Understand how the different categories interrelate and impact on overall space utilisation.
- Develop a space plan for a business unit located on a single floor, considering factors such as workflow, team collaboration, and accessibility.
- Understand how alternative ways of working can be used to improve the efficiency of space utilisation, including hot-desking, remote working, and agile working.
Specification and procurement of facilities supplies and services Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the function and nature of specifications used in the procurement of facilities supplies and services.
- Understand different procurement processes used for facilities supplies and/or services, including their advantages and disadvantages.
- Understand different contractual arrangements used for facilities supplies and/or services, including service level agreements.
- Understand how contracts are managed to ensure delivery to specification and, where possible, to achieve added value for the organisation.
Understand the estate management function for facilities managers Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the responsibilities associated with property ownership and occupation, including legal obligations, insurance requirements, and environmental regulations.
- Understand property costs and charges, including rent, rates, service charges, and utilities.
- Understand how to set up and manage registers for property and fixed assets, including details of ownership, location, and value.
- Understand the factors involved in property relocation, including cost analysis, logistical planning, and stakeholder engagement.
Understanding access management and inclusion Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the legal requirements relating to access management and inclusion
- Understand the impact of service design on disabled people
- Understand good practice in inclusive design of buildings
- Understand good practice in procurement of goods and services
- Understand practical access management
- Understand practical inclusion
Understanding facilities management within the context of an organisation Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand current and emerging trends within facilities management, including technological advancements and sustainability initiatives.
- Understand the importance of facilities management within the context of own organisation, including its impact on productivity, efficiency, and employee well-being.
- Set team and individual objectives that will ensure effective facilities management in own organisation, aligning with organisational goals and performance standards.
- Understand what external factors could affect facilities management within an organisation, including economic conditions, regulatory changes, and environmental concerns.
- Raise the profile of facilities management in the organisation and local community, demonstrating its value and contribution to overall success.
Understanding support services operations in an organisation Real unit · Institute of Workplace and Facilities Management
What you'll be able to do
- Understand the range of support services required by the organisation, including IT, HR, finance, and administration.
- Understand the legislation that impacts on these services, including health and safety, data protection, and employment law.
- Understand what support services are and how they are currently being provided and delivered within the organisation.
- Understand the options for delivering support services, including in-house provision, outsourcing, and shared services.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Manage accommodation, space and facilities in workplace and facilities services
- Standard
Manage facilities management budgets and finances
- Standard
Procure services and products for workplace and facilities services
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 3 records
- 1 record
- 1 record
- 3 records
- 1 record
Showing 6 roles, drawn from 104 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Manager
This work can lead to managing maintenance across several sites, or into a technical role focused on building systems and energy management.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Institute of Workplace and Facilities Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Budget management of facilities management operationsBuilding maintenance in facilities managementContribute to disaster recovery and contingency planningCorporate social responsibility knowledge and sustainability in facilities managementCustomer and stakeholder knowledge relations in facilities managementHealth and safety responsibilities in facilities managementIntroduction to facilities knowledge managementProject management within facilities management operations
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Contribute to disaster recovery and contingency planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budget management of facilities management operations” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Building maintenance in facilities management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Manage accommodation, space and facilities in workplace and facilities services
- Manage facilities management budgets and finances
- Procure services and products for workplace and facilities services
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Budget management of facilities management operations, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with an understanding of budget management in facilities management operations. Learners will explore budget preparation, monitoring processes, variance analysis, and recommending adjustments to service delivery and budgets.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IWFM Level 3 Certificate in Facilities Management
14 units in this credential, in the order it lists them, awarded by Institute of Workplace and Facilities Management.
- Budget management of facilities management operations
- Building maintenance in facilities management
- Contribute to disaster recovery and contingency planning
- Corporate social responsibility knowledge and sustainability in facilities management
- Customer and stakeholder knowledge relations in facilities management
- Health and safety responsibilities in facilities management
and 8 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.