The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Project Completion Rate
The percentage of your assigned market research projects that you complete on time and within the agreed budget.
Target · 90%+If you're managing 10 projects in a quarter, you'd aim to deliver at least 9 of them by their deadlines and within their allocated costs. This means keeping track of fieldwork, analysis, and reporting schedules.
Data Accuracy & Cleanliness
The rate of errors or inconsistencies found in the raw data you've collected and processed, and in the final datasets you hand over for analysis.
Target · <1% error rateAfter a survey closes, you'll spot-check for 'speeders' (people who finish too fast), 'straight-liners' (same answer for everything), or logical inconsistencies. If you catch and remove these, your data's cleaner. We're looking for minimal errors that slip through to the final analysis.
Report Quality & Clarity Score
An internal feedback score from stakeholders on how clear, concise, and easy-to-understand your research reports and presentations are.
Target · Average 4.0/5.0After you present findings to the Product team, we'll ask them to rate the report's clarity and if the recommendations were easy to grasp. A score of 4.0 means they found it very helpful and well-communicated.
Methodological Soundness
How well your research designs (e.g., survey questions, sampling plans) stand up to scrutiny from your manager or senior peers, ensuring they're robust and unbiased.
Target · No major design flaws identified in 95% of projectsBefore a survey goes live, your manager will review your questionnaire. If they point out a leading question or a sampling error, that's a learning point. We want you to catch these yourself most of the time.
Stakeholder Satisfaction & Responsiveness
How happy internal teams are with your responsiveness to their requests and how well you understand their underlying business questions.
- Internal teams (e.g., Marketing, Product) proactively reach out to you for initial input on new projects. They tell your manager that you're easy to work with and 'get' what they're trying to achieve. You're seen as someone who delivers what they asked for, and often a bit more.
Proactive Problem-Solving
Your ability to spot potential issues in a research project (like low response rates or confusing data) and suggest solutions before they become big problems.
- You flag a potential issue with survey translation in Germany before the data collection finishes. You notice that a certain demographic isn't responding well and propose a plan to reach them, rather than waiting for your manager to ask. You don't just report problems
- you come with ideas.
Contribution to Team Knowledge
How you share what you've learned from projects, helping the wider team improve their processes or understand new markets.
- You'll present key findings from a project in a team meeting, not just to the stakeholders. You might create a short 'how-to' guide for a new survey feature you've mastered, or share interesting market insights you've stumbled upon during secondary research. You're helping everyone get better.