The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Senior Maintenance Technician / Team Lead
3-5 years in this role before moving to LeadSkills to master
- Advanced technical troubleshooting, informal team leadership, project coordination for small repairs, strong understanding of PM schedules, and good communication with property managers.
You're ready to move on when
- Consistently takes initiative on complex repairs without constant supervision.
- Actively mentors junior technicians and helps them solve problems.
- Demonstrates a proactive approach to identifying potential equipment failures.
- Receives positive feedback from property managers and tenants on communication and problem resolution.
- 2
Facilities Coordinator / Specialist
4-6 years in this role before moving to LeadSkills to master
- CMMS administration mastery, vendor management, budget tracking for specific services, strong organisational skills, and a good grasp of regulatory compliance.
You're ready to move on when
- Successfully manages a portfolio of vendor contracts with minimal oversight.
- Can generate insightful reports from CMMS data to identify trends.
- Proactively identifies opportunities for process improvement in maintenance operations.
- Demonstrates strong problem-solving skills when coordinating complex repairs with multiple parties.
- 3
Skilled Tradesperson with Leadership Experience (e.g., Lead HVAC Engineer)
5-8 years in a lead trade role before moving to Lead Maintenance DirectorSkills to master
- Deep specialisation in a critical building system, experience managing apprentices or small teams, excellent fault diagnosis, and a proven ability to manage projects related to their trade.
You're ready to move on when
- Recognised as the go-to expert for complex issues within their trade.
- Successfully leads and completes major installations or repairs.
- Demonstrates an understanding of how their trade impacts other building systems.
- Shows initiative in training and developing less experienced colleagues.