How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer Smart Awards Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and Smart Awards Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Smart Awards Ltd.

More on studying for a qualification

01What it is

This NVQ assesses competence in construction site management, specifically within highways maintenance and repair. Individuals will demonstrate their ability to manage projects, maintain working relationships, and contribute to team development. It is intended for experienced professionals in the building and construction sector.

These are the units Smart Awards Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Smart Awards Ltd. It does the teaching and the mapping. Smart Awards Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Allocating work and monitoring people's performance in the workplace Real unit · Smart Awards Ltd
It teaches you to allocate work and monitor performance in the workplace. You'll confirm programmes and schedules, identify priorities, allocate tasks based on team members' skills and experience, verify documentation, and brief teams on quality and safety standards.

What you'll be able to do

  • Confirm the programmes and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
  • Allocate work to team members, taking into account their skills, knowledge and experience.
  • Check the validity of team member’s documentation.
  • Brief team members on the quality standards and outcomes expected.
  • Monitor both the progress and quality of the work.
  • Provide prompt and constructive feedback.
  • Motivate team members to complete the work they have been allocated and provide additional support.
  • Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
  • Recognise exceptional performance by individuals and/or by the team and advise stakeholders.
Contributing to the identification of a work team in the workplace Real unit · Smart Awards Ltd
It teaches you to contribute to identifying a work team by recognising factors affecting team composition and availability. You'll evaluate potential team members’ quality and reliability, notify stakeholders, and negotiate proposals to form an effective team.

What you'll be able to do

  • Identify any significant factors that will affect the number, type, and availability of people and services required for the work team.
  • Evaluate and record the quality and reliability of potential team members or services, and notify relevant stakeholders of the findings.
  • Negotiate and agree on proposals that are likely to result in an effective and well-balanced team membership.
  • Follow established rules and organisational procedures for obtaining the necessary people and services for the work team.
Controlling project progress against agreed programmes in the workplace Real unit · Smart Awards Ltd
This unit focuses on controlling project progress against agreed programmes. You'll develop and implement monitoring systems, collect and summarise progress data for stakeholders, identify resource issues, recommend alternatives, and quantify deviations to support effective project management.

What you'll be able to do

  • Develop and implement systems to monitor and record the progress of the project against the agreed programme(s).
  • Collect progress information regularly and summarise it for stakeholders.
  • Identify inadequate or inappropriate resources, recommend alternative resources and inform stakeholders.
  • Identify and quantify any identified or predicted deviations from planned progress which have occurred, or which may occur, that could disrupt the programme.
  • Investigate the circumstances of any deviations thoroughly and agree and implement appropriate corrective actions.
  • Recommend options to stakeholders that allow the programme to be maintained.
  • Inform stakeholders about changes to the operational programme.
  • Suggest and implement the decisions and actions that need to be taken to maintain progress.
  • Identify and record improvements to the programme from feedback received and inform stakeholders.
Controlling project progress against agreed quality standards in the workplace Real unit · Smart Awards Ltd
You'll identify and interpret quality standards relevant to projects and ensure their implementation prior to work commencement. The unit includes specifying roles and responsibilities, establishing inspection and control systems, and addressing non-compliance to maintain agreed quality standards.

What you'll be able to do

  • Identify and interpret quality standards from available information and ensure their implementation before work commences.
  • Specify clearly and unambiguously the roles and responsibilities and allocate them to individuals to maintain quality standards.
  • Establish systems to inspect and control the quality of the work.
  • Regularly check that inspections are carried out to ensure that the work conforms to the specified quality standards.
  • Identify and record any work which fails to meet the requirements and specified quality standards and implement corrective action.
  • Inform stakeholders about variations in quality standards and recommend solutions and actions they need to take.
  • Identify conflicts between quality standards and refer them to stakeholders for resolution.
  • Identify improvements from feedback received and record and recommend them to stakeholders.
Controlling project quantities and costs in the workplace Real unit · Smart Awards Ltd
It teaches you to control project quantities and costs by implementing systems that provide early warnings of issues. You'll ensure regular collection, recording, and communication of quantity and cost data to stakeholders, supporting informed decision-making and accurate project valuation.

What you'll be able to do

  • Implement quantities and cost control systems which can provide early warning of problems.
  • Ensure that quantity and cost data is regularly collected, recorded and passed on to the responsible stakeholders, in time for them to be able to use it.
  • Ensure that work values, quantities and cost data are prepared.
  • Ensure that accurate quantities and cost data are prepared and presented in a format which will help the stakeholders responsible to make decisions.
  • Ensure that variations and trends in quantities and cost data are identified, specified, quantified, costed and recorded.
  • Ensure that any variations are investigated, agreed and recorded.
  • Identify opportunities for cost efficiencies and recommend them to stakeholders.
Developing and maintaining good occupational working relationships in the workplace Real unit · Smart Awards Ltd
This unit develops learners’ ability to foster and maintain positive occupational working relationships. You'll learn to promote goodwill and trust, communicate work activities effectively, offer advice and assistance, and encourage constructive dialogue among colleagues.

What you'll be able to do

  • Develop, maintain and encourage positive working relationships to promote goodwill and trust amongst colleagues.
  • Inform relevant individuals about work activities, providing an appropriate level of detail and communicating with the necessary level of urgency.
  • Offer advice and assistance to relevant individuals regarding work activities, encouraging questions, requests for clarification, and feedback.
  • Clarify proposals with relevant individuals and discuss alternative suggestions to reach a mutually agreeable solution.
  • Resolve differences of opinion in a constructive manner that minimises offence and maintains goodwill, trust, and respect among team members.
Enabling learning opportunities in the workplace Real unit · Smart Awards Ltd
It teaches you to promote workplace learning opportunities by providing positive and constructive feedback, identifying and prioritising team learning needs, and planning development activities. You'll learn to support continuous professional growth within a team environment.

What you'll be able to do

  • Promote the benefits of accessing learning by giving positive and constructive feedback on work performance regularly.
  • Work with the team to identify and prioritise learning needs and identify and obtain information on a range of possible learning activities.
  • Discuss and plan development needs with team members.
  • Support team members in undertaking learning activities by making efforts to overcome barriers to learning.
  • Communicate the outcomes of the learning activity undertaken with team members to ensure the desired outcomes have been achieved and organisational standards have been maintained.
  • Update development plans with team members and ensure records of the plan are kept updated.
Ensuring that work activities and resources meet project work requirements in the workplace Real unit · Smart Awards Ltd
It teaches you to ensure work activities and resources meet project requirements. You'll identify major activities, determine resource needs, prepare draft programmes and schedules, evaluate alternative methods and resources, and seek clarification to support project fulfilment.

What you'll be able to do

  • Identify major activities, determine the resources needed from the information available and prepare draft work programmes and schedules.
  • Evaluate alternative methods, resources and systems in order to select the best solution to meet project requirements.
  • Obtain clarification and advice where the resources needed are not available.
  • Analyse the activities against project requirements and the requirements of external factors.
  • Determine how long each activity will take, identify activities which influence each other and sequence them logically and realistically so that they make the best use of the resources available.
  • Ensure the production of detailed programmes and schedules of planned activities are consistent with the complexity of the project.
  • Develop a system to monitor the works programmes and schedules and use the results to improve production and planning.
  • Identify alterations to the works programmes and schedules to ensure they will meet changed circumstances.
Establishing dimensional control criteria in the workplace Real unit · Smart Awards Ltd
You'll establish dimensional control criteria by obtaining and verifying up-to-date pre-construction information, recording relevant data, and identifying variations. The unit includes implementing monitoring systems and notifying stakeholders to ensure dimensional accuracy throughout the project.

What you'll be able to do

  • Obtain pre-construction information in relation to dimensional control, ensuring that it is up to date and accurate.
  • Establish and record the relevant dimensional control information for the project.
  • Ensure that variations in dimensional control are identified, recorded and notified to stakeholders.
  • Ensure a dimensional control monitoring system is in place, which ensures dimensional controls are maintained.
  • Ensure that measuring and recording equipment is maintained to meet the specified accuracy criteria.
Establishing, controlling and monitoring environmental factors and sustainability in the workplace Real unit · Smart Awards Ltd
This unit covers establishing, controlling, and monitoring environmental factors and sustainability in the workplace. You'll identify environmental considerations, develop sustainable work methods, promote environmental awareness among the workforce, and record organisational environmental policies.

What you'll be able to do

  • Identify the environmental management considerations.
  • Establish methods of work that will support sustainability by examining project data.
  • Promote a culture of environmental awareness and support for sustainability in the workforce.
  • Examine and record the policies adopted for environmental management and sustainability.
  • Delegate and record assigned duties for environmental management and monitoring of sustainable work methods.
  • Assess the significance of environmental factors as they affect the project and take appropriate action.
  • Monitor project work against sustainability requirements and take appropriate action to ensure progress.
  • Record good practice in environmental management and sustainable methods of work and make recommendations to people responsible.
Establishing, implementing and maintaining organisational systems for managing health, safety, welfare and wellbeing in the workplace Real unit · Smart Awards Ltd
You'll develop the ability to establish, implement, and maintain organisational systems for managing health, safety, welfare, and wellbeing in the workplace. The unit covers cultivating a positive safety culture, delegating responsibilities, and identifying and implementing improvements.

What you'll be able to do

  • Establish a culture of health, safety, welfare and wellbeing on site.
  • Identify and implement improvements to health, safety, welfare and wellbeing on site.
  • Delegate health, safety, welfare and wellbeing responsibilities which comply with current organisational requirements.
  • Ensure site inductions consistently inform people of their health, safety, welfare and wellbeing responsibilities.
  • Ensure accurate and appropriate notices and hazard warnings, that conform to current organisational requirements, are maintained.
  • Ensure accurate and appropriate notices and hazard warnings are observed.
  • Ensure health, safety and welfare equipment and resources are available and sufficient to meet current organisational requirements.
  • Implement systems which meet current organisational requirements to identify hazards.
  • Implement systems which meet current organisational requirements to reduce risks.
  • Implement systems which meet current organisational requirements to maintain the health, safety, welfare and wellbeing of people.
  • Ensure hazards are assessed to identify the residual risks.
  • Apply the principles of prevention to identified hazards.
  • Provide information about hazards and risks to the appropriate people.
  • Monitor health, safety, welfare and wellbeing systems regularly for compliance with current organisational requirements.
Evaluating and confirming work methods in the workplace Real unit · Smart Awards Ltd
You'll evaluate project or operational data to identify suitable work methods that optimise resource use and meet project and organisational requirements. The unit includes obtaining additional information when necessary and justifying the selection of work methods based on comprehensive analysis.

What you'll be able to do

  • Evaluate project or operational data in order to identify work methods.
  • Obtain additional information from other sources in cases where the available project data is insufficient.
  • Identify work methods which will make the best use of resources and materials and meets project and current organisational requirements.
  • Evaluate identified work methods against technical, environmental and project criteria and select appropriate methods.
  • Ensure method statements and risk assessments are current, accurate, agreed and acceptable to all stakeholders.
  • Recommend and promote the selected work method for the project.
Evaluating feedback and making recommendations in the workplace Real unit · Smart Awards Ltd
You'll implement systems for collecting, investigating, recording, and analysing feedback in the workplace. They will evaluate feedback to recommend improvements, justify these recommendations to stakeholders, and promote their adoption to enhance organisational practices.

What you'll be able to do

  • Implement systems for the collection of feedback.
  • Ensure feedback is obtained.
  • Ensure feedback is investigated.
  • Ensure feedback is recorded.
  • Ensure feedback is analysed.
  • Recommend improvements by evaluating feedback received.
  • Justify the recommendations to stakeholders.
  • Summarise recommendations from feedback analysis.
  • Promote recommendations for adoption and use.
  • Evaluate feedback systems to ensure that recommendations have been implemented.
Identifying and maintaining communication systems and organisational procedures in the workplace Real unit · Smart Awards Ltd
You'll identify organisational and communication needs for projects and establish compatible systems with clients, customers, supply chains, and stakeholders. The unit includes ensuring accurate production and distribution of project information and maintaining effective communication procedures.

What you'll be able to do

  • Identify the organisational and communication needs for the project.
  • Establish and maintain systems which are compatible with those used by the client, customer or their representative, the supply chain and other stakeholders.
  • Ensure project information is produced, accurate and issued to relevant stakeholders.
  • Implement inclusive methods of communication for reporting and retrieving information between the project team, organisations and stakeholders.
  • Monitor communication systems and organisational procedures for effectiveness.
  • Identify and investigate breakdowns, conflicts or opportunities for improvement and take action to restore effective communication and organisation.
  • Implement and record any action taken to improve or restore effective communication systems and organisational procedures.
  • Prepare for and manage meetings with colleagues and stakeholders.
  • Ensure post meeting activities are carried out.
Identifying, allocating and planning the deployment and use of plant, equipment or machinery in the workplace Real unit · Smart Awards Ltd
You'll identify, allocate, and plan the deployment and use of plant, equipment, or machinery. The unit covers ensuring specifications meet project needs, compliance with legislation, competence of operators, and implementing deployment plans to support safe and effective workplace operations.

What you'll be able to do

  • Ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment.
  • Confirm that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people.
  • Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses, or changes occur.
  • Identify hazards, assess and mitigate risks arising from the use of plant, equipment or machinery and implement measures that protect people and the environment.
  • Ensure that plant, equipment or machinery operations are planned, appropriately supervised and conducted in accordance with current legislation.
  • Ensure the suitable storage, servicing and maintenance of plant, equipment or machinery has been arranged to meet organisational requirements.
  • Identify and record the competency requirements for supervisors, operators and users of plant, equipment or machinery.
  • Promote and record opportunities to suggest improvements in plant operations.
  • Ensure that plant, equipment or machinery which is no longer needed is returned or removed and records are maintained.
Managing installation, commissioning and handover of retrofit works in the workplace Real unit · Smart Awards Ltd
You'll manage the installation, commissioning, and handover of retrofit works by applying organisational requirements for protecting all stakeholders and the environment. The unit includes managing retrofit plans to ensure effective, efficient, and compliant working practices.

What you'll be able to do

  • Observe and apply organisational requirements for the protection of the workforce, sub-contractors, suppliers, consultants, occupants, visitors, the general public and the environment.
  • Manage the implementation of the retrofit plan ensuring effective and efficient working practices for a given occupational area.
  • Review and record works progress against the project programme.
  • Recognise and report defects in installation.
  • Record and report that ventilation is not compromised and complies with all relevant standards.
  • Check and record that the retrofit works conform to quality, standards and compliance with the retrofit design.
  • Recommend, record and implement corrective actions when required.
  • Manage the scheduling and coordination of inspection, testing and commissioning for retrofit works.
  • Recommend, record and implement any required corrective actions for retrofit works.
  • Manage the project handover on completion of retrofit works.
Managing the installation, maintenance, monitoring and removal of temporary works in the workplace Real unit · Smart Awards Ltd
This unit covers the management of temporary works installation, maintenance, monitoring, and removal in the workplace. You'll interpret relevant information, ensure safety by applying current legislation and official guidance, and manage resources effectively to protect the workforce and environment.

What you'll be able to do

  • Interpret and confirm the relevance of information when supervising the installation, maintenance and removal of temporary works.
  • Ensure the protection and safety of the workforce, the general public, visitors and the environment by observing current legislation and official guidance.
  • Identify, assess and maintain resources for temporary works.
  • Confirm that all materials, equipment and tooling are correct prior to installation.
  • Manage the installation of temporary works in accordance with the programme of works to meet organisational and stakeholder procedures.
  • Keep accurate records of work progress during the installation of temporary works and maintain safe working methods and practices.
  • Handover the temporary works in accordance with the organisational procedures.
  • Manage the removal of the temporary works in accordance with the programme of works.
Managing the project handover in the workplace Real unit · Smart Awards Ltd
This unit covers the management of project handovers in the workplace. You'll learn to confirm project requirements, consult with stakeholders, develop and agree handover programmes, conduct inspections and tests, and record completion status to ensure satisfactory project closure.

What you'll be able to do

  • Confirm project requirements.
  • Consult with stakeholders to determine handover requirements.
  • Develop a handover programme.
  • Agree a handover programme with stakeholders.
  • Record the agreed handover programme.
  • Check that project requirements have been met.
  • Record outstanding work.
  • Agree a satisfactory completion with stakeholders.
  • Arrange a satisfactory completion with stakeholders.
  • Record a satisfactory completion.
  • Carry out handover inspections.
  • Carry out relevant tests.
  • Carry out commissioning activities.
  • Ensure handover inspections, tests and commissioning activities are recorded.
  • Ensure handover inspections, tests and commissioning activities are certificated.
  • Record stakeholder concerns during inspection.
  • Agree any required actions with stakeholders.
  • Record any required actions.
  • Ensure that stakeholders’ respective responsibilities are recorded.
  • Ensure that stakeholders’ respective responsibilities are accepted on handover.
  • Ensure that stakeholders’ respective responsibilities are adopted on handover.
  • Assemble relevant documentation in accordance with the project.
  • Record relevant documentation in accordance with the project.
  • Hand over relevant documentation in accordance with the project.
Managing your personal development in the workplace Real unit · Smart Awards Ltd
You'll manage their personal development by defining clear aims and objectives, identifying recognised standards, analysing current knowledge and performance, and developing competence profiles. The unit includes preparing and undertaking development plans to support continuous workplace learning.

What you'll be able to do

  • Define your aims and objectives for undertaking personal development.
  • Contact sources of support and guidance to identify recognised standards for you to manage your personal development.
  • Analyse the current level of your knowledge and performance.
  • Develop a profile of your competence and personal development needs.
  • Prepare a development plan for achieving identified development needs.
  • Undertake development activities aimed at achieving identified development needs, reviewing the effectiveness of the activities.
  • Obtain, accept and record feedback from people who can judge your performance.
  • Review the cycle of personal development aims and objectives to revise and update aims and objectives to suit changing circumstances.
Monitoring project activities in the workplace Real unit · Smart Awards Ltd
You'll learn to monitor project activities effectively by communicating project timelines and details to stakeholders. The unit covers agreeing work programmes with responsible individuals and identifying and obtaining necessary information before project commencement.

What you'll be able to do

  • Give adequate notice to all stakeholders who will be affected by the project, clearly communicating start dates, estimated durations, and completion dates.
  • Communicate and agree on a programme and method of work with the individuals responsible for carrying out the tasks, ensuring integrated operations.
  • Identify, record, and obtain all necessary information requirements before the commencement of work activities.
  • Organise the attendance of sub-contractors in accordance with project requirements and contractual agreements.
  • Organise and facilitate meetings and communications with sub-contractors, maintaining accurate records of discussions and agreements.
  • Plan and obtain sufficient resources of the appropriate type to meet the project requirements and timescales effectively.
  • Organise and control the site and resources to ensure safe working conditions, maintain a tidy site, and keep a record of all maintenance activities.
  • Develop contingency plans to address special requirements and minimise disruption to those likely to be affected by the works programme.
  • Maintain comprehensive records to demonstrate how disruption has been minimised through the implementation of special requirements and contingencies.
Organising, controlling and monitoring supplies of materials in the workplace Real unit · Smart Awards Ltd
This unit provides learners with the ability to organise, control, and monitor material supplies in the workplace. You'll analyse project requirements, develop delivery schedules, maintain records of deliveries and traffic management, and foster effective working relationships to meet organisational needs.

What you'll be able to do

  • Analyse project requirements in line with operational plans to ensure quantities and supplies of materials meet organisational requirements and develop a delivery schedule.
  • Ensure records of delivery schedule and traffic management are maintained through analysis of delivery and lead times.
  • Identify and record alternatives to the supply of materials.
  • Ensure orders are prepared in line with organisational and/or project requirements to meet the delivery schedule.
  • Promote goodwill and trust with suppliers and users to ensure the delivery schedule is maintained through positive negotiation.
  • Implement systems for monitoring the delivery schedule, materials and supplier performance to ensure they meet the project specification.
  • Analyse records of factors used in materials control.
  • Identify problems with supply, record them and take action to resolve them.
  • Identify and record revisions to the delivery schedule to facilitate change or minimise disruption to the programme.
Planning Tunnelling activities in the workplace Real unit · Smart Awards Ltd
It teaches you to plan tunnelling activities by determining requirements, identifying influencing factors, prioritising tasks, reviewing guidance materials, and amending priorities as necessary. You'll prepare plans in agreement with stakeholders to support effective tunnelling operations.

What you'll be able to do

  • Determine and record the tunnelling activities against the information supplied.
  • Identify and review influencing factors relating to the work environment.
  • Prioritise activities by assessing and accounting for all the influencing factors.
  • Identify and review guidance materials.
  • Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
  • Prepare plans and programmes then negotiate, agree and record them with stakeholders.
Planning activities to traditional and heritage buildings and structures in the workplace Real unit · Smart Awards Ltd
You'll learn to plan activities for traditional and heritage buildings by confirming project requirements, identifying and reviewing potential impacts, and utilising guidance materials. The unit emphasises understanding heritage issues and recording considerations to support effective planning.

What you'll be able to do

  • Confirm the project requirements against the information supplied when planning activities for traditional and heritage buildings.
  • Identify the potential impact of a range of factors.
  • Review the potential impact of a range of factors.
  • Record the potential impact of a range of factors.
  • Review the impacts of heritage issues on the planning of work activities.
  • Review information sourced from guidance materials.
  • Record information sourced from guidance materials.
  • Prioritise activities by assessing and accounting for a range of heritage issues.
  • Review priorities when circumstances change.
  • Make recommendations when circumstances change.
  • Record the decisions made when circumstances change.
  • Prepare plans or programmes.
  • Negotiate plans or programmes with stakeholders.
  • Agree plans or programmes with stakeholders.
Planning and scheduling the maintenance activities of property, services or systems in the workplace Real unit · Smart Awards Ltd
It teaches you to plan and schedule maintenance activities for property, services, or systems. They will conduct regular inspections, identify influencing factors and guidance materials, prioritise maintenance tasks, and manage changes to ensure maintenance meets project requirements.

What you'll be able to do

  • Implement and record regular inspections to confirm the project requirements for the maintenance activities for property, services or systems.
  • Identify, review and record influencing factors and guidance material about the property, service or system to be maintained.
  • Prioritise and record the maintenance activities to take account of identified influencing factors whilst maintaining consistency.
  • Identify and record changing circumstances.
  • Ensure maintenance activity records of actions carried out and data collected are current.
  • Identify, assess and obtain the necessary resources for maintenance activities.
  • Prepare plans and schedules of maintenance activities and negotiate and agree them with stakeholders.
Planning demolition activities in the workplace Real unit · Smart Awards Ltd
This unit provides learners with skills to plan demolition activities effectively. They will confirm work requirements, identify and review influencing factors and guidance materials, prioritise activities, and prepare adaptive plans to respond to changing circumstances in the workplace.

What you'll be able to do

  • Confirm the work requirements when planning demolition activities against the information supplied.
  • Identify, review and record influencing factors and guidance materials in relation to the work environment.
  • Prioritise demolition activities by assessing, recording and accounting for all the influencing factors.
  • Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
  • Prepare plans or schedules and negotiate and agree them with decision makers.
Planning highways maintenance and repair activities in the workplace Real unit · Smart Awards Ltd
You'll plan highway maintenance and repair activities on controlled roads by confirming work requirements, identifying and reviewing influencing factors, consulting guidance materials, and prioritising maintenance tasks. The unit supports effective planning to maintain highway infrastructure.

What you'll be able to do

  • Confirm and record the work requirements for planning highway maintenance activities on controlled roads.
  • Identify and review influencing factors relating to the work environment.
  • Consult with relevant guidance materials.
  • Prioritise and record the maintenance activities by assessing and accounting for all the influencing factors.
  • Amend priorities to take account of changing circumstances whilst maintaining consistency.
  • Prepare plans or schedules of maintenance activities and negotiate and agree them with decision makers.
  • Prepare risk assessments and method statements.
  • Prepare plans and schedules for highway maintenance activities.
Planning the installation of retrofit works in the workplace Real unit · Smart Awards Ltd
You'll learn to plan the installation of retrofit works by evaluating and implementing pre-installation checks, conducting external and internal building inspections, and applying control measures to mitigate technical and procedural risks. They will record and report findings to relevant stakeholders.

What you'll be able to do

  • Evaluate and implement pre-installation checks to identify technical and procedural risks.
  • Implement external and internal pre-installation building inspections and record and report the findings to stakeholders.
  • Implement and record suitable and sufficient control measures to mitigate risks arising from external and internal pre-installation building inspections.
  • Implement and record suitable and sufficient control measures to mitigate technical and procedural risks.
  • Identify, review and confirm information sources against the retrofit works plans.
  • Record and report issues with the planned retrofit works and recommend corrective actions.
  • Contribute to the project programme and plan the sequence of works for the installation of retrofit works.
  • Plan the efficient use of resources required for retrofit works.
Planning the preparation of the site for the project in the workplace Real unit · Smart Awards Ltd
You'll plan the preparation of a project site by assembling and reviewing relevant information, clarifying uncertainties, and updating data for production planning. The unit includes identifying factors affecting the site, planning traffic management, and organising necessary resources.

What you'll be able to do

  • Assemble and review information used in the preparation of the project plan, clarify information which is not clear and update it for production planning purposes.
  • Identify factors for consideration, record them and distribute them to people who may be affected.
  • Plan for traffic management, identifying access and egress points for the site and works which are safe, convenient and which minimise disruption.
  • Organise the resources required for the preparation of site operations.
  • Give accurate details about the proposed work to the utility and emergency services.
  • Make arrangements for adequate site safety and welfare, reviewing as work progresses.
  • Implement procedures and arrangements for environmental protection and security.
  • Implement and record the procedures and arrangements for temporary works.
  • Plan the site or area layout for operational purposes and pass information about the plans to the people on the site.
  • Ensure notices to people, which provide information and comply with current organisational requirements.
  • Ensure the notices are placed correctly and implement a maintenance schedule.
Providing customer services in the construction workplace Real unit · Smart Awards Ltd
You'll identify and apply organisational procedures to implement and improve customer service systems in the construction workplace. The unit develops skills to deliver consistent, reliable service, resolve customer issues collabouratively, and communicate effectively with customers and colleagues.

What you'll be able to do

  • Identify and use organisational procedures to implement systems or processes that will deliver and improve customer service.
  • Give a consistent and reliable service that promotes a customer’s confidence.
  • Work with others to resolve customer service problems and communicate effectively with customers.
  • Communicate with customers to provide information, check and record their satisfaction.
  • Solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them.
  • Confirm that the service given meets the customer’s needs and expectations.
  • Inform and record any changes to customer service systems or procedures to those people responsible.
  • Share information to maintain and improve standards of service delivery.
Supervising activities to traditional and heritage buildings and structures in the workplace Real unit · Smart Awards Ltd
This unit equips learners to supervise activities related to traditional and heritage buildings, focusing on minimising disruption and maintaining performance. You'll observe safety requirements, verify team documentation, identify defects, and recommend appropriate actions to preserve heritage structures.

What you'll be able to do

  • Carry out supervision activities which will minimise disruption.
  • Carry out supervision activities which will maintain optimum performance.
  • Observe organisational requirements appropriate to the protection of the workforce.
  • Check the validity of team members documentation.
  • Identify defects, faults and issues.
  • Assess defects, faults and issues.
  • Recommend corrective action which conforms to safe working methods and practices.
  • Implement corrective action which conforms to safe working methods and practices.
  • Keep accurate records of work progress checks.
  • Keep accurate records of defects.
  • Keep accurate records of problems.
  • Keep accurate records of corrective action.
  • Keep accurate records of quantities involved.
  • Identify the necessary resources for work activities for traditional and heritage buildings and structures.
  • Assess the necessary resources for work activities for traditional and heritage buildings and structures.
  • Record the necessary resources for work activities for traditional and heritage buildings and structures.
Supervising tunnelling activities in the workplace Real unit · Smart Awards Ltd
This unit equips learners to supervise tunnelling activities by minimising disruption and maintaining performance. You'll adhere to relevant legislation and guidance, identify and address defects, and contribute to planning to ensure safe and efficient tunnelling operations.

What you'll be able to do

  • Supervise tunnelling activities and provide input into the programmes, plans or schedules which will minimise disruption and maintain optimum performance.
  • Observe current legislation, regulations and official guidance appropriate to the work environment for protection and safety of everyone.
  • Identify and assess common tunnelling defects and problems and recommend and implement corrective action which conforms to safe working methods and practices.
  • Keep accurate records of work progress checks and quantities involved.
  • Identify, assess and record the acquisition and maintenance for the necessary resources for tunnelling activities.
  • Comply with the given contract information when supervising tunnelling activities to carry out the work efficiently to the required specification.
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Maintain activities to meet requirements

    Standard
  • Manage and implement incentive schemes in planning and conservation

    Standard
  • Manage planning services through continuous improvement

    Standard
  • Manage the installation, maintenance, monitoring and removal of temporary works

    Standard
  • N/A (Title not specified)

    Standard
  • Plan activities to traditional and heritage buildings and structures

    Standard
  • Plan, schedule and manage maintenance of buildings and equipment

    Standard
  • Progress the maintenance of managed properties

    Standard
  • [Title Not Provided]

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Where this can lead

Senior Maintenance Coordinator

This role can lead to Facilities Manager or Maintenance Manager positions, or further into Director of Facilities roles overseeing larger portfolios.

See the whole journey
05The credits

The credits, and who awards them

Level 6 credits are regulated, and they are awarded by Smart Awards Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Allocating work and monitoring people's performance in the workplaceContributing to the identification of a work team in the workplaceControlling project progress against agreed programmes in the workplaceControlling project progress against agreed quality standards in the workplaceControlling project quantities and costs in the workplaceDeveloping and maintaining good occupational working relationships in the workplaceEnabling learning opportunities in the workplaceEnsuring that work activities and resources meet project work requirements in the workplace

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to open the conversation in “Evaluating feedback and making recommendations in the workplace”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Rehearse the conversation Apply

    “Evaluating feedback and making recommendations in the workplace” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.

  • Bring your own plan Create

    For “Controlling project progress against agreed programmes in the workplace” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Identifying and maintaining communication systems and organisational procedures in the workplace” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Map a live decision Analyse

    “Allocating work and monitoring people's performance in the workplace” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
SMART AWARDS L6 NVQ in CONSTRUCTION SITE MANAGEMENT - HIGHWAYS MAINTENANCE AND REPAIR
  • Maintain activities to meet requirements
  • Manage and implement incentive schemes in planning and conservation
  • Manage planning services through continuous improvement
  • Manage the installation, maintenance, monitoring and removal of temporary works
  • N/A (Title not specified)
  • Plan activities to traditional and heritage buildings and structures
  • Plan, schedule and manage maintenance of buildings and equipment
  • Progress the maintenance of managed properties
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Allocating work and monitoring people's performance in the workplace, one of this qualification's own units.

Allocating work and monitoring people's performance in the workplace Level 6

Applied to your work in any of these jobs

This unit enables learners to allocate work and monitor performance in the workplace. Learners will confirm programmes and schedules, identify priorities, allocate tasks based on team members' skills and experience, verify documentation, and brief teams on quality and safety standards.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for SMART AWARDS L6 NVQ in CONSTRUCTION SITE MANAGEMENT - HIGHWAYS MAINTENANCE AND REPAIR

31 units in this credential, in the order it lists them, awarded by Smart Awards Ltd.

  1. Allocating work and monitoring people's performance in the workplace
  2. Contributing to the identification of a work team in the workplace
  3. Controlling project progress against agreed programmes in the workplace
  4. Controlling project progress against agreed quality standards in the workplace
  5. Controlling project quantities and costs in the workplace
  6. Developing and maintaining good occupational working relationships in the workplace

and 25 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.