The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Total Legal Spend (as % of Revenue)
The overall cost of litigation for your assigned business unit or region, relative to its revenue. This includes outside counsel fees, eDiscovery costs, and settlement payouts.
Target · Reduce by 5-10% year-over-year while maintaining favourable outcomes, or keep flat despite increased caseload.If your business unit's revenue is £500M, and litigation spend drops from £5M (1%) to £4.5M (0.9%) without adverse outcomes, that's a win. You're managing the burn effectively.
Litigation Provision Accuracy
How close our financial reserves (accruals) for ongoing litigation are to the actual settlement or judgment costs. Surprises here are bad for quarterly earnings.
Target · Ensure provisions are within +/- 5% of actual costs for material cases (>£1M) at the point of resolution.You provisioned £2M for a major case, and it settled for £2.08M. That's a 4% variance, well within target. If it settled for £3M, we'd have a problem.
New Material Lawsuits Filed
The number of new, significant lawsuits (those with potential exposure over, say, £500K) filed against your business unit or region.
Target · Reduce by 10-15% over a three-year period through proactive risk mitigation and strong contract drafting.If your business unit saw 10 new material lawsuits in 2023, we'd want to see that drop to 8 or 9 in 2024, and fewer still in subsequent years, showing your preventative work is paying off.
Outside Counsel Performance & Cost-Effectiveness
How well our external law firms are performing against agreed-upon budgets, timelines, and strategic objectives, and their overall value for money.
Target · Achieve 90%+ satisfaction rating from internal clients on outside counsel performance; 80%+ of outside counsel invoices adhere to agreed budgets.You've negotiated an AFA that saves 15% on a major case compared to hourly rates, and the business unit praises the firm's responsiveness. That's excellent management.
Strategic Influence & Proactive Risk Mitigation
Your ability to not just react to litigation but to get ahead of it, influencing business decisions to prevent future disputes, and being seen as a strategic partner.
- You're regularly invited to business unit leadership meetings to discuss emerging risks, not just existing cases. Business teams proactively seek your advice before launching new products or entering new markets. You've successfully implemented a new training programme that significantly reduces a specific type of legal exposure.
Team Leadership & Development
How effectively you lead, mentor, and develop your team of litigation counsel, ensuring they're engaged, growing, and performing at their best.
- Your direct reports consistently meet their performance goals and show clear career progression. Retention rates for your team are high. You've successfully onboarded and integrated new team members, and they feel supported. You're known for giving constructive feedback and creating development opportunities.
Crisis Management & Composure
Your ability to maintain a calm, rational, and decisive approach when faced with high-stakes, unexpected legal crises or adverse rulings, and to guide the business through them.
- During a sudden regulatory investigation or a 'bet-the-company' adverse ruling, you're the steady hand. You provide clear, concise advice to the C-suite under pressure, and your team feels supported and clear on their roles, not panicked. You're the one people turn to when things go sideways.
Information Governance & Data Privacy Compliance
The effectiveness of your strategies and processes for managing data for litigation, ensuring compliance with global privacy laws while meeting discovery obligations.
- You've successfully navigated a complex cross-border discovery challenge without incurring data privacy fines or spoliation sanctions. Your legal hold process is robust and regularly audited. You're seen as the internal expert on GDPR and CCPA implications for litigation data.