The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Document Review Rate
The number of documents you review and code per hour within our eDiscovery platform.
Target · 250+ documents per hour (after initial training)If you review 1,000 documents in a four-hour session, that's 250 documents/hour. We'll track this to see your efficiency improve.
Evidence Logging Accuracy
How accurately you record and track physical and digital evidence in our case management system, ensuring a complete 'chain of custody'.
Target · 99.5% accuracy in chain of custody entriesOut of 200 evidence entries logged in a month, you should have no more than one minor error (e.g., wrong date, missing detail). A missing signature on a chain of custody form would be a bigger issue.
Case File Completion (Assigned Tasks)
Ensuring all required documentation for your assigned tasks (e.g., interview notes, evidence logs, basic summaries) is uploaded and correctly categorised within the case file.
Target · All assigned documentation uploaded within 48 hours of task completionAfter assisting with an interview, your notes should be in the system by the end of the next working day. If you're given a batch of evidence to log, it should be done promptly.
Pre-built Report Generation Accuracy
The accuracy of reports generated from our case management system, based on pre-defined templates and parameters.
Target · 100% accuracy on pre-built report dataIf asked to run a report on all open cases related to 'fraud', the list should be complete and accurate according to the system's data, with no filters missed.
Adherence to Protocols
Following established procedures for document review, evidence handling, and data entry without needing constant reminders.
- Your supervisor notes consistently correct tagging in Relativity, proper completion of chain of custody forms, and no deviations from standard operating procedures. You ask clarifying questions when unsure, rather than guessing.
Learning Curve & Proactive Learning
How quickly you pick up new tools and processes, and your willingness to seek out information or training on your own.
- You're asking fewer basic questions over time, showing you're retaining information. You might mention you've completed an online tutorial on a specific eDiscovery feature or read up on a new regulation relevant to our work. You're not just waiting to be told what to do next.
Quality of Basic Summaries & Notes
Producing clear, concise, and factual summaries of documents or interview notes.
- Your notes are easy for others to understand, they stick to the facts, and they don't contain extraneous opinions or assumptions. They capture the key points without unnecessary fluff. Colleagues find your summaries helpful and accurate.
Discretion & Confidentiality
Handling sensitive information with the utmost care and never discussing case details outside of authorised channels.
- You consistently use secure methods for file transfer, you don't leave sensitive documents unattended, and you never engage in 'water cooler' talk about active cases. Your colleagues trust you implicitly with confidential information.