The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Case Closure Rate (Low to Medium Risk)
The percentage of assigned low to medium-risk investigations you bring to a formal conclusion within the target timeframe.
Target · 85% of cases closed within 45 days If you're assigned 10 cases in a month, and 9 are closed within 45 days, that's a 90% closure rate. We're looking for consistent progress here, not just sitting on cases.
Evidence Logging Accuracy
How accurately you log and track all collected evidence, ensuring a complete and defensible chain of custody.
Target · 99.5% accuracy in chain of custody entries During a quarterly audit of 200 evidence entries, only one minor error (e.g., incorrect timestamp, missing signature) is found. This shows you're meticulous, which is crucial.
Document Review Throughput & Accuracy
The volume of documents you review and code (e.g., for responsiveness, privilege) per hour, balanced with the accuracy of your tagging.
Target · 200+ documents reviewed/coded per hour with <2% error rate On a recent eDiscovery project, you reviewed 2,500 documents in 12 hours, with subsequent quality control finding only 15 miscoded documents. That's good going.
Interview Note Quality Score
The clarity, completeness, and objectivity of your interview notes, as assessed by a senior team member.
Target · Average score of 4 out of 5 on a standardised rubric Your manager reviews your notes from a challenging interview and notes that you captured all key points, used neutral language, and clearly separated fact from inference. Spot on.
Adherence to Investigative Protocols
Following our established procedures for evidence handling, interviewing, documentation, and reporting, even when things get a bit messy.
- Your case files consistently show all required forms, warnings (like an Upjohn Warning) were given correctly, and evidence was stored securely. Senior team members don't need to chase you for missing steps or remind you about our process.
Quality of Initial Fact-Finding
How well you identify and gather the core facts at the start of an investigation, setting a solid foundation for the case.
- Your initial case summaries are comprehensive, identifying key witnesses, relevant documents, and potential next steps. You're not just taking the first story you hear
- you're already thinking about verification. Your manager rarely needs to ask 'Did you check X?' or 'What about Y?'
Stakeholder Communication & Updates
Keeping relevant internal stakeholders (e.g., HR, Legal Counsel) appropriately informed about case progress without oversharing sensitive details.
- You provide clear, concise updates on time. HR or Legal Counsel tell your manager they appreciate your proactive communication and the clarity of your messages. You know when to escalate and when to simply inform.
Discretion and Confidentiality
Maintaining absolute secrecy around sensitive investigation details, both inside and outside the office.
- There are no accidental leaks or overheard conversations. Colleagues outside the 'need to know' group have no idea what you're working on. You handle sensitive documents with care, and your manager trusts you implicitly with confidential information.
