The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Average Case Cycle Time (Complex Cases)
The average time taken to complete high-risk, complex investigations from intake to final report submission.
Target · Reduce cycle time for medium-risk cases by 10% year-on-year, aiming for an average of 60 days.If a complex fraud investigation typically took 90 days last year, you'd aim to complete similar cases in around 81 days this year, without compromising quality.
Report Revision Rate (Substantive)
The percentage of your draft investigation reports that require significant factual or analytical revisions from your manager or senior counsel.
Target · Less than 15% of draft reports require substantive revisions.Out of 10 complex reports submitted, no more than one or two should need major re-writes of the findings or recommendations. Minor edits for grammar don't count here, we're talking about the core content.
Mentee Readiness for Promotion
The number of junior investigators you've mentored who are assessed as ready for promotion to the next level.
Target · At least one mentored L1/L2 specialist is ready for promotion within 18 months.You've been working with a Junior Investigator for 15 months, providing guidance and feedback. They're now independently handling low-risk cases and showing strong analytical skills, making them a clear candidate for a Specialist role.
Evidence & Documentation Completeness
The percentage of investigations where all required evidence, interview notes, and chain of custody documentation are accurately logged and complete according to protocol.
Target · 99% completeness and accuracy for all case documentation.Every single piece of digital evidence, every interview summary, and every email exchange related to a case is meticulously recorded and stored in Casepoint, with no missing links in the chain of custody.
Quality of Investigative Findings
The clarity, objectivity, and defensibility of your investigation findings and conclusions.
- Your reports are consistently praised for their factual accuracy and lack of bias. Senior counsel rarely questions the logical flow or evidentiary support for your conclusions. Your findings are robust enough to withstand scrutiny from external auditors or regulatory bodies.
Stakeholder Trust & Discretion
How effectively you manage sensitive information and maintain trust with all parties involved in an investigation.
- Senior business leaders and HR proactively seek your advice on sensitive matters, confident in your ability to handle information discreetly. Employees feel comfortable coming to you with concerns, knowing their reports will be handled professionally and confidentially. There are no instances of information leaks from your cases.
Effectiveness of Remediation Recommendations
The practicality and long-term impact of your recommendations for corrective actions following a substantiated investigation.
- Your proposed remediation plans (e.g., policy changes, training, control improvements) are often adopted because they're well-thought-out and address the root cause, not just the symptom. Post-implementation reviews show a reduction in similar incidents, proving your recommendations actually work.
Interviewing & Rapport Building Skill
Your ability to conduct effective interviews, even with difficult or reluctant witnesses, to elicit truthful and comprehensive information.
- You consistently obtain crucial information from interviews that others might miss. Witnesses, even those initially resistant, often comment on your professional and fair approach. Your interview notes are detailed and capture nuances, providing valuable insights for the investigation.