The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Reduction in P1/P2 Audit Findings
The number of high-priority findings from external or internal audits related to information compliance.
Target · Decrease by 50% year-over-year In 2023, we had 4 P1 findings. Your target for 2024 would be 2 or fewer. This isn't easy, but it shows real progress.
Information Compliance Posture Score (NIST CSF)
Our maturity level against recognised frameworks like the NIST Cybersecurity Framework, specifically for information governance aspects.
Target · Improve from 'Tier 2: Risk Informed' to 'Tier 3: Repeatable' within 18 months Moving from 'we know our risks' to 'we have documented, consistently applied processes for managing them' is a big step. We'll track our progress on key controls.
DSAR/Legal Hold Turnaround Time (Team Average)
The average time it takes your team to respond to Data Subject Access Requests or implement legal holds, measured against statutory/internal deadlines.
Target · Maintain 100% compliance with statutory deadlines (e.g., 30 days for DSARs) and reduce internal average by 15% year-over-year. If the team's average DSAR response time is 25 days, you'd aim to get that down to around 21 days, all while staying within the 30-day legal limit. It's about efficiency and accuracy.
Policy Exception Rate
The percentage of information compliance policies that require formal exceptions due to business needs or technical limitations.
Target · Reduce approved policy exceptions by 20% through better controls or revised policies If we currently grant 10 exceptions a quarter, you'd be looking to get that down to 8 or fewer. This shows you're either making policies more practical or building better preventative measures.
Information Asset Register (IAR) Completeness & Accuracy
The percentage of critical information assets correctly identified, classified, and attributed with owners and retention schedules in our IAR.
Target · Achieve 95% completeness and 98% accuracy for all P1/P2 assets within 12 months We'll pick 20 critical documents or databases and check if they're in the IAR, if their classification is correct, and if the owner is still current. It's tedious, but vital.
Business Enablement & Stakeholder Satisfaction
How well your team's compliance processes are perceived by business units – are they clear, pragmatic, and not overly burdensome?
- You'll see this in feedback from project teams, Product, and Legal. Are they coming to you early for advice? Do they rate your team's processes as 'easy to understand' or 'helpful'? We'll track satisfaction scores (aim for >8/10) from key business stakeholders on the clarity and pragmatism of the compliance process. You'll also know you're doing well when you're invited to strategic planning meetings, not just brought in when there's a problem.
Team Development & Mentorship
The growth and capabilities of your direct reports and the wider compliance team.
- We'll look at individual development plans, promotion rates, and how effectively your team can handle complex issues independently. Do your Senior Analysts feel supported and challenged? Are they taking on more responsibility? We'd expect at least one L3/L4 analyst mentored by your team to be promoted or take on a major new responsibility within 18 months, showing you're building future leaders.
Proactive Risk Identification & Mitigation
Your ability to spot potential compliance issues before they become actual problems and put measures in place.
- This isn't just about reacting to incidents. It's about spotting trends in audit findings, anticipating regulatory changes, or identifying 'shadow KM' risks before they blow up. Are you bringing forward new policy proposals or control recommendations based on foresight, not just hindsight? We'll see this in your quarterly risk reports and strategic proposals to the Director.
Policy & Framework Effectiveness
How well our internal policies and governance frameworks actually work in practice to reduce risk and ensure compliance.
- Are the policies you've put in place actually being followed? Do they make sense to the people who have to use them? We'll look at the number of policy exceptions, the results of internal spot checks, and anecdotal feedback. If policies are consistently ignored or misunderstood, they're not effective, and that's on us to fix.