The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Learning Systems Coordinator (L1)
1-2 yearsSkills to master
- Mastering basic LMS functions (user management, simple uploads), first-line user support, following checklists and documented processes accurately.
You're ready to move on when
- Consistently resolves basic user issues independently.
- Uploads content with 100% accuracy following instructions.
- Proactively identifies and flags potential issues to supervisor.
- Demonstrates a solid understanding of LMS basics and our internal processes.
- 2
IT Helpdesk / Technical Support Specialist
2-3 yearsSkills to master
- Strong troubleshooting skills across various software, excellent customer service, ticket management, understanding of network basics, and escalation procedures.
You're ready to move on when
- Proven track record of resolving complex technical issues for end-users.
- High customer satisfaction scores in previous support roles.
- Ability to learn new software systems quickly and independently.
- Demonstrates a methodical approach to problem-solving.
- 3
HR Administrator / L&D Coordinator
2-4 yearsSkills to master
- Understanding of HR processes, basic L&D programme coordination, data entry accuracy, familiarity with HRIS (Human Resources Information Systems) or similar systems.
You're ready to move on when
- Experience managing employee data in a sensitive and accurate manner.
- Familiarity with the types of training required for different employee groups.
- Demonstrates strong organisational skills and attention to detail.
- Shows an interest in the technical side of learning delivery.