United Kingdom · Knowledge Management · Mid-Level (2-5 years)

Enterprise Search Specialist

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toSenior Enterprise Search Manager
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Knowledge Search Analyst · Information Findability Specialist · Search Optimisation Analyst

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Enterprise Search Specialist

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This role is all about making sure people can actually find the information they need within our company. You'll be the person digging into why certain searches fail and then figuring out how to fix them. It's less about building huge systems from scratch and more about fine-tuning what we've got and understanding our users' pain points. You're essentially a detective for information, making sure our internal search works brilliantly so everyone can do their job quicker and better.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Coveo, Sinequa, Lucidworks Fusion, or Azure Cognitive SearchIntermediate

You'll be logging into one of these platforms daily to review search results, manage synonym lists, configure 'best bets', and troubleshoot basic indexing issues. You're comfortable navigating the admin interface.

SharePoint Online, Confluence, ServiceNow KnowledgeIntermediate

You'll be navigating these content systems to understand how content is structured, identify metadata gaps, and verify document permissions when troubleshooting search problems.

Tableau or Power BIBasic

You'll be using pre-built dashboards in these tools to monitor key search metrics like query volume, zero-hit rates, and click-through rates. You can interpret the data, but you won't be building complex dashboards from scratch.

Jira or ServiceNowIntermediate

You'll use these tools to manage search-related support tickets, track your tasks, and log changes to the search engine. Keeping these updated is really important for transparency.

MS Teams or SlackIntermediate

These are our primary communication tools. You'll use them to chat with colleagues, share updates, and collaborate on search improvement initiatives.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Adding/Modifying Synonyms & Best BetsPropose to supervisor for review and approval.Independently implement based on data analysis and user feedback, inform Senior Manager.Define strategy for synonym management, approve complex additions, delegate implementation.
Troubleshooting Search Result AnomaliesInvestigate basic issues, escalate complex problems to supervisor.Independently diagnose and resolve most common issues, escalate only novel or critical problems.Oversee complex troubleshooting, define diagnostic procedures, mentor on resolution strategies.
Suggesting Content Improvement to OwnersIdentify content gaps, report findings to supervisor.Proactively engage content owners with data-backed suggestions, seek manager's support for resistance.Lead initiatives to improve content quality across departments, influence content governance.
Changes to Core Ranking AlgorithmsNo authority, learn about existing algorithms.Research and propose minor adjustments, requiring Senior Manager approval.Design and implement significant ranking algorithm changes, with Director-level consultation.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Zero-Hit Query Rate
The percentage of user searches that return absolutely no results. This tells us where our biggest content gaps are.
Target · Below 12% consistently

If 100 searches happen, and 15 get no results, that's 15%. Your job is to get that number down by identifying the missing content or tuning the search to find it.

Search-Related Support Ticket Resolution Time
How quickly you resolve issues that users raise about search results, permissions, or general 'can't find it' problems.
Target · 90% of tickets resolved within 48 hours

A user reports they can't find the 'Expense Policy'. You investigate, find it's a permission issue, fix it, and close the ticket within two days.

Synonym & Best Bet Implementation Rate
The number of new synonyms or 'best bet' results you add to the search engine each month based on user feedback and analysis.
Target · Implement 20+ new synonyms/best bets per month

After seeing many people search 'holiday' but not find our 'Annual Leave Policy', you add 'holiday' as a synonym for 'annual leave policy' and promote the policy as a 'best bet' for that term.

Click-Through Rate (CTR) on Top Search Results
The percentage of times users click on one of the top 3-5 results for a given query. A higher CTR usually means more relevant results.
Target · Increase average CTR by 5% quarter-over-quarter for key queries

If the average CTR for 'Sales Playbook' was 60% last quarter, you'd aim to get it to 63% this quarter through better relevance tuning or content promotion.

Quality of Relevance Tuning Suggestions
Are your proposed changes to the search engine (e.g., boosting certain content, adding new facets) well-researched, data-backed, and effective?
  • Your suggestions are typically approved by the Senior Manager without much back-and-forth. When implemented, they lead to observable improvements in search results or user feedback. You can clearly explain the 'why' behind your recommendations.
Proactive Identification of Content Gaps
You don't just react to zero-hit queries; you actively look for patterns in user behaviour that suggest missing or poorly structured content.
  • You present findings like 'Users are often searching for X but finding nothing, and we don't seem to have any content on X.' You're suggesting new content areas for teams to create, rather than just fixing existing problems.
Effectiveness of User Feedback Collection
How well you gather, categorise, and act on feedback from colleagues about their search experience.
  • You're known as the person who actually listens to search complaints and turns them into action. People feel heard. Your feedback log is well-organised and clearly shows trends and actions taken.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Puzzles

You get a real kick out of taking a vague problem ('I can't find X') and systematically breaking it down, digging through data, and finding the exact configuration tweak that fixes it. It's like being a digital detective every day.

A user complains that searching for 'expense form' brings up old versions. You spend an hour in the search platform, find an outdated boosting rule, fix it, and immediately see the correct form appear. That's a win.

Making a Tangible Impact on Colleagues' Lives

You're motivated by knowing your work directly helps hundreds of people do their jobs more easily. When you improve search, you're reducing frustration and saving valuable time across the entire company.

You get an email from a Sales colleague thanking you because they finally found that obscure product spec sheet quickly, which helped them close a deal. That's the good stuff.

Continuous Improvement

You're not happy with 'good enough'. You're always looking for small, incremental ways to make the search experience better, whether it's through new synonyms, better content tagging, or smarter ranking rules.

You regularly review zero-hit queries, not just to fix the obvious ones, but to spot trends and suggest broader content strategy improvements to other teams.

What frustrates people
  • The 'Google Comparison': You'll constantly hear 'Google can find it in 0.2 seconds, why can't our search?'. You'll spend a lot of time patiently explaining the difference between the public web and our messy, firewalled, and secured internal content.
  • Garbage In, Garbage Out: You'll be held accountable for poor search results when the real problem is poorly written, untagged, or unstructured content from source systems you don't control. It's like trying to make gourmet food from rotten ingredients.
  • Political Ranking: Sometimes, you'll face pressure from department heads who insist their content should be #1 for a generic keyword. You might have to make politically-motivated tuning decisions that, frankly, don't always improve overall relevance.
  • Vague Feedback Loop: Expect tickets that just say 'search is broken' or 'I couldn't find the thing' with no query terms, no context, and no actionable information. You'll often feel like a detective with only half the clues.
  • The Permission Nightmare: You'll spend a fair bit of time troubleshooting why a user can't see a document in search, only to discover it's a complex, nested permission issue in some obscure SharePoint site. It's tedious, but essential.
  • The 'Cost Centre' Stigma: Getting budget and buy-in can be a struggle because some leadership views search as a background utility, like email, rather than a strategic asset that drives productivity and innovation. You'll need to fight for its value.
What this role does not give you
  • A quiet, predictable workload – expect urgent requests and shifting priorities.
  • Complete control over all content – you'll need to influence, not dictate.
  • Immediate, visible wins on every project – some improvements are incremental and take time to show impact.

6Who you work with

Your work directly influences how efficient and effective our employees are. If search is good, people spend less time hunting for answers and more time doing their actual jobs. That means better customer service, faster decision-making, and generally happier colleagues. You're improving the daily lives of hundreds, if not thousands, of people.

Inside the business
  • Content Owners (e.g., HR, Legal, Product, Marketing) – you'll need them to improve their content's 'searchability'
  • IT Support Team – they'll be your first port of call for system issues and often pass on user complaints
  • Learning & Development – they're keen to make training materials easy to find
  • Sales & Customer Service Teams – they're heavy users of our internal knowledge, so their feedback is gold
Outside the business
  • Search Platform Vendors (e.g., Coveo, Sinequa) – you'll work with their support teams when things go wrong or for basic feature questions

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of experience in a role focused on information management, data analysis, or content management, with a clear exposure to search or information retrieval.
  • A proven ability to analyse data (even if it's just from spreadsheets) and draw actionable conclusions.
  • Experience working with a major enterprise search platform (like Coveo, Sinequa, or Azure Cognitive Search) or a robust content management system (like SharePoint with search features).
  • Strong problem-solving skills and a methodical approach to troubleshooting technical issues.
  • Excellent written and verbal communication skills; you can explain technical concepts clearly to non-technical people.

8What to practise next

Where the job is going, and what to do about it starting this week.

AI-assisted Content Curation

Instead of manually reviewing every document for quality, AI can help you automatically identify content that's outdated, poorly tagged, or duplicated. This frees you up to focus on the high-value content improvements.

Automated content quality scoring · Duplicate content detection · Content gap identification

  • This quarter: Research tools or platform features that offer automated content analysis or quality checks.
  • Next quarter: Propose a small pilot project to use AI to analyse a specific content repository (e.g., our HR policies) for quality issues.
  • Month 6-12: Work with content owners to implement AI-driven content improvement workflows.

Quick win: Use an LLM to review a sample of your team's internal documentation and give suggestions on how to make it clearer or more concise. It's a low-risk way to see AI's potential for content improvement.

9Staying current once you are in

What people here do to keep up
  • Regularly follow industry blogs and thought leaders in enterprise search and knowledge management (e.g., SearchUnify, Lucidworks, Coveo blogs).
  • Attend relevant webinars or virtual conferences to stay updated on new features and best practices.
  • Participate in online communities or forums for search professionals to share knowledge and learn from peers.
  • Take online courses on data analysis, SQL, or Python if you want to deepen your analytical capabilities for search logs.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering for Search Analytics

Large Language Models (LLMs) are becoming incredibly powerful for summarising and extracting insights from vast amounts of text. This means you can get deeper, faster insights from your search logs than ever before, turning raw data into actionable strategies in minutes.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Enterprise Search Specialist

3 units that map to this job, from the qualifications that cover it.

  1. Search Engine OptimisationATHE Ltd · covers 2 of 6 standardsLevel 4
  2. Digital Marketing Skills for BusinessTraining Qualifications UK Ltd · covers 2 of 6 standardsLevel 3
  3. Optimise webpages for search enginesAIM Qualifications · covers 1 of 6 standardsLevel 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering for Search Analytics

Large Language Models (LLMs) are becoming incredibly powerful for summarising and extracting insights from vast amounts of text. This means you can get deeper, faster insights from your search logs than ever before, turning raw data into actionable strategies in minutes.

  • Effective prompting techniques
  • Context windows and token limits
  • Output validation
  • Thematic analysis with AI

Basic Vector Search Concepts

Traditional keyword search is giving way to 'semantic' or 'vector' search, which understands the meaning and context of queries, not just the words. This will fundamentally change how we build and tune search engines, offering much more relevant results.

  • Embeddings
  • Semantic similarity
  • Hybrid search
  • Vector databases

What you’ll use

Skills this role draws on

Technical

  • Information Retrieval (IR) Fundamentals
  • Relevance Tuning & Ranking Application
  • Search Analytics Interpretation
  • Taxonomy & Metadata Understanding
  • Content Ingestion Troubleshooting

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Associate Search Analyst

    1-2 years

    Skills to master

    • Basic search platform operations, data entry for synonyms, running pre-built reports, understanding user feedback processes.

    You're ready to move on when

    • Can independently manage routine search admin tasks.
    • Consistently delivers accurate reports and data entries.
    • Shows initiative in learning new search features.
  2. 2

    Data Analyst (with search exposure)

    2-3 years

    Skills to master

    • Advanced data cleaning and manipulation, statistical analysis, dashboard creation, translating data into business insights.

    You're ready to move on when

    • Can build custom reports from raw data sources.
    • Effectively communicates data insights to non-technical audiences.
    • Demonstrates curiosity about the 'why' behind data trends.
  3. 3

    Content Manager (with search focus)

    2-4 years

    Skills to master

    • Content strategy, metadata management, information architecture, understanding user journeys through content, basic SEO/findability.

    You're ready to move on when

    • Has successfully implemented content governance standards.
    • Can articulate the impact of content quality on search results.
    • Proactively optimises content for findability.

11Where this role leads

The long view:Your journey here is about becoming an indispensable expert in helping people find what they need. Whether you grow into a technical architect, a team leader, or a strategic director, the skills you develop will open up a world of opportunities. We're excited to see where you take it!

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Enterprise Search Specialist is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Search Engine OptimisationLevel 4

Applied to your work in Enterprise Search Specialist

The objective of this unit is to enable learners to understand the principles of Search Engine Optimisation (SEO) and its impact on website visibility. Learners will be able to conduct SEO audits, perform keyword research, optimise website content and structure, and plan ongoing monitoring to improve search engine rankings.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Enterprise Search Specialist

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Zero-Hit Query RateThe percentage of user searches that return absolutely no results. This tells us where our biggest content gaps are.If 100 searches happen, and 15 get no results, that's 15%. Your job is to get that number down by identifying the missing content or tuning the search to find it.Below 12% consistently
  • Search-Related Support Ticket Resolution TimeHow quickly you resolve issues that users raise about search results, permissions, or general 'can't find it' problems.A user reports they can't find the 'Expense Policy'. You investigate, find it's a permission issue, fix it, and close the ticket within two days.90% of tickets resolved within 48 hours
  • Synonym & Best Bet Implementation RateThe number of new synonyms or 'best bet' results you add to the search engine each month based on user feedback and analysis.After seeing many people search 'holiday' but not find our 'Annual Leave Policy', you add 'holiday' as a synonym for 'annual leave policy' and promote the policy as a 'best bet' for that term.Implement 20+ new synonyms/best bets per month
  • Click-Through Rate (CTR) on Top Search ResultsThe percentage of times users click on one of the top 3-5 results for a given query. A higher CTR usually means more relevant results.If the average CTR for 'Sales Playbook' was 60% last quarter, you'd aim to get it to 63% this quarter through better relevance tuning or content promotion.Increase average CTR by 5% quarter-over-quarter for key queries
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Enterprise Search Specialist to Senior Enterprise Search Manager, and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Enterprise Search Manager→ your design
Where this takes you

Your journey here is about becoming an indispensable expert in helping people find what they need. Whether you grow into a technical architect, a team leader, or a strategic director, the skills you develop will open up a world of opportunities. We're excited to see where you take it!

See Your Progress GrowIllustration
Enterprise Search Specialist
  • Information Retrieval (IR) Fundamentals
  • Relevance Tuning & Ranking Application
  • Search Analytics Interpretation
  • Taxonomy & Metadata Understanding
  • Content Ingestion Troubleshooting
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Enterprise Search Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Level 3 (Senior)

    • Designing complex relevance tuning strategies (e.g., multi-factor ranking models).
    • Onboarding new, complex content sources (from planning to implementation).
    • Advanced search analytics (identifying strategic content gaps, user journey mapping).
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be honest, the world of Knowledge Management is changing fast, and AI isn't just for data scientists anymore. For an Enterprise Search Specialist, AI tools are quickly becoming your secret weapon, helping you cut through the noise and get to the good stuff much faster.

Imagine spending less time on tedious manual tasks and more time on high-impact strategic work. That's the promise of AI in enterprise search. You'll be able to analyse user behaviour, generate content insights, and even fine-tune your search engine with a speed and accuracy that just wasn't possible a few years ago. It's about working smarter, not harder, and making your impact even bigger.

Automated Content Intelligence

Use AI services like Azure Cognitive Services or OpenAI to automatically add metadata tags, extract key entities (like people, projects, or products), and summarise documents that are missing proper descriptions. This means less manual clean-up for you and better search results for everyone.

Insight-Driven Relevance Tuning

Feed your raw search logs into an AI model (like a large language model) and ask it to identify the top user intent clusters from zero-hit queries, or summarise key friction points from long user sessions. This drastically speeds up the analysis of thousands of user data points, helping you pinpoint exactly where to make improvements.

AI-Powered Synonym Generation

Struggling to think of all the ways users might search for 'Project Phoenix'? Use a generative AI model to brainstorm potential synonyms, acronyms, and related concepts. Just give it a term and ask for 20 related keywords – it's a huge time-saver for building comprehensive query expansion lists.

Stakeholder Reporting Assistant

Got your weekly metrics (query volume, CTR, zero-hit rate)? Pop them into an AI model and ask it to 'Draft a concise weekly performance summary for a non-technical executive audience, highlighting key trends and our actions.' It'll give you a solid first draft in minutes, freeing you up for other tasks.

Common questions

Common questions

How do you become an Enterprise Search Specialist?

Common routes in include Associate Search Analyst (1-2 years), Data Analyst (with search exposure) (2-3 years) and Content Manager (with search focus) (2-4 years). Times vary with prior experience.

Where can an Enterprise Search Specialist progress to?

This role can lead on to Senior Enterprise Search Manager (3-5 years), depending on the skills you build.

What level is an Enterprise Search Specialist in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for an Enterprise Search Specialist?

Increasingly, Prompt Engineering for Search Analytics and Basic Vector Search Concepts. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows an Enterprise Search Specialist, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 6 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming an Enterprise Search Specialist: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Knowledge Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here—understanding information retrieval, user behaviour, data analysis, and influencing cross-functional teams—are highly transferable. You could move into roles in product management for search tools, data science, content strategy, or even broader knowledge management leadership roles in other industries.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.