The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Recent Graduate / Junior Administrator
0-1 yearSkills to master
- Organisational skills, attention to detail, learning new systems, basic communication.
You're ready to move on when
- Consistently accurate in data entry and platform configuration.
- Proactive in identifying and resolving minor issues.
- Receives positive feedback on communication clarity and helpfulness.
- Demonstrates a genuine interest in the innovation space.
- 2
Customer Service / Support Assistant
1-2 yearsSkills to master
- Troubleshooting, clear communication under pressure, managing user expectations, problem-solving.
You're ready to move on when
- Handles complex user queries with minimal escalation.
- Maintains a calm and helpful demeanour with frustrated users.
- Efficiently resolves support tickets within agreed SLAs.
- Shows initiative in improving support processes.
- 3
Marketing / Communications Assistant
1-2 yearsSkills to master
- Drafting engaging content, managing communication schedules, understanding audience segmentation, basic reporting.
You're ready to move on when
- Consistently produces clear and engaging campaign communications.
- Manages communication schedules accurately and on time.
- Demonstrates an understanding of how to tailor messages to different internal audiences.
- Shows an interest in the 'why' behind campaign engagement metrics.