City & Guilds Limited · RQF Level 3
City & Guilds Level 3 Diploma in Leadership and Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning88 hours
- Units in this qualification86
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Get the skills and knowledge to lead, organise and motivate teams from ILM as a leader and manager.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Briefing the work teamReal unit · City & Guilds Limited
This unit covers the planning, preparation, delivery, and reporting of team briefings. You'll learn to define clear objectives, tailor content to the audience, use appropriate communication techniques, and encourage participation during briefings.
What you'll be able to do
- Understand the key considerations when planning for a team briefing, including objectives, content, and audience
- Prepare materials and resources required for delivering an effective team briefing
- Deliver a clear and concise team briefing, using appropriate communication techniques
- Encourage participation and address questions from team members during the briefing
- Report back on the outcomes of a team briefing, including key messages, feedback received, and actions agreed
Building an awareness of waste managementReal unit · City & Guilds Limited
This unit provides knowledge of the environmental impact of waste and benefits of effective waste management. You'll understand organisational good practice and legal requirements related to waste reduction and disposal.
What you'll be able to do
- Understand how industry waste impacts the environment and contributes to environmental issues.
- Understand the main benefits of managing waste effectively in the workplace, including cost savings and environmental protection.
- Understand organisational good practice with regards to waste management, including recycling and waste reduction strategies.
- Understand the legal requirements related to waste management and disposal.
Business improvement techniquesReal unit · City & Guilds Limited
You'll understand the principles of continuous quality and performance improvement. This unit covers business improvement tools and techniques, enabling learners to identify improvement areas and communicate the benefits to support implementation.
What you'll be able to do
- Understand the importance of continuous quality improvement within the workplace
- Understand the importance of continuous performance improvement within the workplace
- Use a range of business improvement tools and techniques to continuously improve the workplace
- Identify areas for improvement within the workplace
- Communicate the benefits of identified improvements to relevant stakeholders for implementation
Communicating with people outside the work teamReal unit · City & Guilds Limited
You'll understand the importance of effective communication with individuals outside the work team to support organisational objectives. The unit also covers how to present a positive impression and the consequences of poor external communication.
What you'll be able to do
- Understand the importance of effective communication with people outside the team in achieving organisational objectives.
- Understand how to present a positive impression to individuals and groups outside the team, reflecting positively on the organisation.
Contributing to innovation and creativity in the workplaceReal unit · City & Guilds Limited
This unit explores innovation and creativity in business, including types of innovation and drivers. You'll understand conditions that promote or hinder innovation and the role of creative thinking in organisational success.
What you'll be able to do
- Understand the meaning and significance of innovation in a business context
- Understand the different types of innovation, such as product, process, and service innovation, and their application within an organisation
- Understand the key drivers of innovation, including market trends, technological advancements, and competitive pressures
- Understand the conditions that promote and hinder innovation in the workplace, such as organisational culture, leadership style, and resource availability
- Understand the use of creative thinking techniques, such as brainstorming and mind mapping, in the innovation process
- Understand the stages involved in the innovation process, from idea generation to implementation and evaluation
- Understand how to implement innovation initiatives within an organisation
- Understand how to measure the impact of innovation on organisational performance
Delegating authority in the workplaceReal unit · City & Guilds Limited
This unit equips learners with the knowledge and skills to delegate authority effectively. You'll understand the benefits of delegation, provide clear instructions and support to delegates, monitor progress, and reflect on improving their delegation abilities.
What you'll be able to do
- Understand the benefits of delegation for both the individual and the organisation
- Delegate tasks effectively in the workplace, providing clear instructions and appropriate support
- Improve own ability to delegate and empower others by reflecting on experiences and seeking feedback
Developing Your Leadership StylesReal unit · City & Guilds Limited
It teaches you to understand effective leadership characteristics and outcomes. You'll assess their own leadership styles and behaviours, evaluate implications within their organisation, and explore ways to develop their leadership approach.
What you'll be able to do
- Understand the outcomes of effective leadership
- Assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
Developing own leadership capability using action learningReal unit · City & Guilds Limited
You'll understand the principles and application of action learning in developing leadership capability. The unit covers planning, monitoring, and reviewing leadership development through action learning techniques.
What you'll be able to do
- Understand the role of action learning in developing own leadership capability, including its benefits and limitations
- Use action learning techniques to plan a leadership development journey, setting clear goals and milestones
- Monitor progress against the leadership development plan, adjusting strategies as needed
- Review the effectiveness of action learning in the development of own leadership capability, identifying areas for improvement and future learning
Developing people in the workplaceReal unit · City & Guilds Limited
You'll explore the importance of promoting personal development in the workplace and methods for planning individual development. The unit covers identifying development needs, setting goals, and the manager's role in supporting personal growth.
What you'll be able to do
- Understand the importance of promoting personal development
- Plan for an individual’s development
Developing the work teamReal unit · City & Guilds Limited
This unit provides an understanding of team dynamics, including individual roles and stages of team development. You'll examine the advantages and disadvantages of team working, such as creativity, problem-solving, and potential conflicts.
What you'll be able to do
- Understand the fundamental nature of teams and their dynamics
- Understand the advantages of team working, such as increased creativity and problem-solving abilities
- Understand the disadvantages of team working, such as potential conflicts and communication challenges
Developing yourself and othersReal unit · City & Guilds Limited
This unit equips learners with methods to identify development needs for themselves and others and to facilitate development activities. You'll understand the importance of continuous professional development and how to evaluate its effectiveness.
What you'll be able to do
- Identify individual and team development needs through various methods such as performance reviews, skills gap analysis, and feedback.
- Develop self through continuous professional development, reflection, and seeking feedback.
- Develop others through coaching, mentoring, training, and delegation to achieve organisational objectives.
- Evaluate the effectiveness of development activities.
Developing yourself as a team leaderReal unit · City & Guilds Limited
This unit provides knowledge of the team leader role, including key responsibilities, communication, and leadership styles. You'll learn to seek and analyse feedback to identify strengths and areas for improvement in their leadership practice.
What you'll be able to do
- Understand the role and responsibilities of a team leader within an organisation.
- Seek feedback on their workplace performance to identify personal strengths, weaknesses, and areas for improvement as a team leader.
Developing yourself as an effective team memberReal unit · City & Guilds Limited
You'll understand teamwork principles, the importance of communication, and conflict resolution within teams. The unit also teaches you to review their own performance and identify areas for development as team members.
What you'll be able to do
- Understand the definition of teams and the principles of effective teamwork.
- Understand the importance of clear and effective communication within a team environment.
- Identify and address conflict situations that may arise within a team.
- Review own performance and contribution as a member of a team, identifying strengths and areas for development.
Diversity in the workplaceReal unit · City & Guilds Limited
You'll understand the concept of diversity in the workplace and how to contribute to an inclusive environment. The unit covers the benefits of diversity and strategies to manage difficulties arising from differing individual or organisational values.
What you'll be able to do
- Understand how to contribute to a positive workplace environment that values diversity.
- Understand how to deal with difficulties that may arise from diverse individual and/or organisational values within the workplace.
Effectively selling to customersReal unit · City & Guilds Limited
This unit covers methods for identifying customer needs and requirements, emphasising the importance of active listening and effective questioning. You'll learn to meet customer needs and requirements through appropriate communication techniques.
What you'll be able to do
- Understand customers' needs and requirements.
- Meet the customers' needs and requirements.
Enterprise awarenessReal unit · City & Guilds Limited
You'll understand the enterprise environment, including market dynamics, competition, and the role of finance. This unit also covers resource management and the importance of customer focus within enterprise operations.
What you'll be able to do
- Understand the key characteristics of the enterprise environment, including market dynamics and competition.
- Understand the role of finance in enterprise, including budgeting, financial planning, and investment.
- Understand how to manage resources effectively within an enterprise, including human, physical, and financial resources.
- Understand the importance of customer focus in enterprise, including customer satisfaction and loyalty.
Gathering, interpreting and utilising data in the workplaceReal unit · City & Guilds Limited
You'll learn to gather and interpret workplace data from various sources. The unit covers identifying trends and patterns and using data to inform decision-making and action planning.
What you'll be able to do
- Gather relevant data from various sources within the workplace
- Interpret gathered data to identify trends and patterns
- Utilise interpreted data to inform decision-making and action planning
- Select appropriate data for a specific purpose or task
- Use selected data effectively to achieve a desired outcome
Giving briefings and making presentationsReal unit · City & Guilds Limited
This unit develops learners' skills to plan, deliver, and evaluate briefings and presentations. You'll tailor content to audiences, use appropriate communication techniques and visual aids, and identify areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Improving performance of the work teamReal unit · City & Guilds Limited
You'll explore organisational requirements for team performance and methods to address underperformance. The unit also covers the role of motivation in enhancing team effectiveness and achieving organisational goals.
What you'll be able to do
- Understand the organisation’s requirements and expectations in relation to team performance.
- Understand how to address underperformance within a team, including identifying causes and implementing solutions.
- Understand the role of motivation in improving team performance and how to apply motivational techniques.
Induction and coaching in the workplaceReal unit · City & Guilds Limited
You'll explore methods for integrating new team members and fostering a positive team culture. The unit also covers coaching techniques to support individual development and improve team performance.
What you'll be able to do
- Understand how to integrate new team members into the existing team structure and culture.
- Effectively coach individuals within the team to improve their performance and development.
Leading and motivating a team effectivelyReal unit · City & Guilds Limited
You'll understand how to communicate an organisation's vision and strategy clearly to a team. The unit covers methods to motivate and develop team members to achieve organisational objectives effectively.
What you'll be able to do
- Communicate the organisation's vision and strategy to the team effectively.
- Motivate the team to achieve organisational goals.
- Develop the team to enhance their skills and performance.
Leading your work teamReal unit · City & Guilds Limited
You'll explore the differences between leadership and management and examine various leadership styles. The unit covers the benefits and potential impacts of different styles on individuals and team performance.
What you'll be able to do
- Understand the key differences between leadership and management roles
- Understand a range of leadership styles that can be adopted in the workplace
- Understand the benefits of different leadership styles in various situations
- Understand the potential impact of different leadership styles on individuals within the team
- Understand the potential impact of different leadership styles on overall team performance
Maintaining a healthy and safe working environmentReal unit · City & Guilds Limited
This unit covers the legal responsibilities of employers and employees regarding health and safety, organisational policies, and procedures. You'll learn to conduct risk assessments and identify sources of health and safety information within the workplace.
What you'll be able to do
- Understand the legal and organisational responsibilities relating to health and safety in the workplace.
- Conduct a risk assessment of the team's work environment, identifying potential hazards and implementing control measures.
Management CommunicationReal unit · City & Guilds Limited
You'll study the importance of effective communication in management, including different styles and channels. The unit develops skills to communicate effectively in management contexts and to reflect on and improve personal communication abilities.
What you'll be able to do
- Understand the importance of effective communication in management, including different communication styles and channels
- Develop effective communication skills as a reflective manager, adapting communication to suit different audiences and situations
- Evaluate own communication skills and identify areas for improvement, using feedback and reflection
Managing equality and diversity in own areaReal unit · City & Guilds Limited
You'll gain knowledge of equality and diversity legislation and organisational policies relevant to their area. The unit covers recognising discriminatory behaviour and influencing equality and diversity management effectively.
What you'll be able to do
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Influence the management of equality and diversity in own area of responsibility
Managing risk in the workplaceReal unit · City & Guilds Limited
You'll study the importance of managing risks in the workplace, including legal, ethical, and organisational considerations. The unit develops skills to identify and manage risks within their area of responsibility using appropriate assessment techniques.
What you'll be able to do
- Understand the importance of managing risks in the workplace, considering legal, ethical and organisational factors
- Identify potential risks within own area of responsibility, using appropriate risk assessment techniques
- Manage identified risks in own area of responsibility, implementing suitable control measures and monitoring their effectiveness
Managing workplace projectsReal unit · City & Guilds Limited
You'll learn to manage simple workplace projects by understanding project stages, planning, resource organisation, and progress monitoring. The unit also covers financial and non-financial implications, including budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Managing yourselfReal unit · City & Guilds Limited
This unit supports learners in managing themselves through effective time management and stress management techniques. You'll prioritise tasks, recognise signs of stress, apply coping strategies, and seek support to achieve team goals.
What you'll be able to do
- Use effective personal time management techniques to prioritise tasks and achieve team goals.
- Manage own stress levels using appropriate coping mechanisms and strategies.
- Recognise the signs of stress in oneself and others.
- Seek support for managing stress effectively.
Meeting customer needsReal unit · City & Guilds Limited
You'll understand customer care principles and their importance in organisations. The unit covers meeting customer needs, benefits of good customer care, and the collection and interpretation of customer feedback.
What you'll be able to do
- Understand the principles of customer care and its importance within an organisation
- Recognise the benefits of providing good customer care to both the customer and the organisation
- Effectively meet customer needs and expectations in a professional manner
- Understand the importance of collecting customer feedback to improve services
- Understand the processes involved in storing and interpreting customer feedback to enhance customer satisfaction
Methods of communicating in the workplaceReal unit · City & Guilds Limited
This unit provides an understanding of effective communication methods in the workplace. You'll explore how communication supports organisational goals, adapt communication styles to different audiences, and recognise barriers to effective communication.
What you'll be able to do
- Understand the importance of effective communication in the workplace for achieving organisational goals.
- Understand how different communication methods can be used effectively in the workplace.
- Understand how to adapt communication methods to suit different audiences and situations.
- Understand how to overcome barriers to effective communication in the workplace.
Planning and allocating workReal unit · City & Guilds Limited
This unit provides knowledge on planning and allocating work within a team, considering resources, deadlines, and individual skills. You'll understand how to monitor progress and support the team to improve performance against plans.
What you'll be able to do
- Plan work effectively in the workplace, taking into account available resources and deadlines
- Allocate work to team members, considering their skills, experience, and workload
- Understand how to improve the performance of a team in delivering to plan, including monitoring progress and providing support
Planning and leading a complex team activityReal unit · City & Guilds Limited
You'll learn to plan and lead complex team activities, including setting objectives, resource allocation, and role assignment. The unit also covers communicating plans to the team and reviewing leadership effectiveness.
What you'll be able to do
- Plan a complex team activity, considering resources, timelines, and objectives
- Communicate information about the activity clearly and effectively to the team
- Review own ability to lead a team through a complex activity, identifying strengths and areas for development
Planning and monitoring workReal unit · City & Guilds Limited
This unit covers how to work within organisational guidelines to plan, allocate, and monitor work effectively. You'll learn to align team activities with organisational objectives and assess team performance against plans using available resources.
What you'll be able to do
- Understand how to work within the organisational guidelines and procedures to achieve team goals and objectives.
- Understand how to plan and allocate work effectively to team members, considering their skills and workload.
- Understand how to monitor a team’s performance against the agreed plan, identifying any deviations and taking corrective action.
Planning change in the workplaceReal unit · City & Guilds Limited
It teaches you to understand internal and external forces driving organisational change. You'll gain skills to identify areas requiring change, plan change initiatives, and communicate these plans effectively within the organisation.
What you'll be able to do
- Understand the various forces that drive change within an organisation, including internal and external factors
- Understand the potential impact of change on individuals, teams and the organisation as a whole
- Identify areas where change is needed within an organisation
- Plan a change initiative, including setting objectives, identifying resources and developing a timeline
- Communicate the planned change effectively to stakeholders
- Manage resistance to change and support individuals through the transition
Providing quality to customersReal unit · City & Guilds Limited
You'll understand the importance of quality across organisational operations and its impact on customer satisfaction and loyalty. The unit covers how to deliver quality services and products by adhering to established standards and procedures.
What you'll be able to do
- Understand the importance of quality in all aspects of the organisation's operations and its impact on customer satisfaction.
- Deliver quality service and products within the organisation, adhering to established standards and procedures.
Satisfying customer requirementsReal unit · City & Guilds Limited
This unit covers identifying and understanding different types of customer requirements. You'll learn to meet customer expectations and handle complaints effectively to maintain customer satisfaction.
What you'll be able to do
- Effectively satisfy customer requirements in a business environment.
Setting team objectives in the workplaceReal unit · City & Guilds Limited
You'll be able to set, prioritise, monitor, and assess SMART objectives for teams aligned with organisational goals. This unit covers time management methods and techniques to prioritise objectives based on importance and urgency.
What you'll be able to do
- Understand different methods of time management within the workplace
- Set SMART objectives for the team in line with organisational goals
- Prioritise SMART objectives for the team based on importance and urgency
- Monitor the progress of SMART objectives for the team
- Assess the achievement of workplace objectives against pre-defined criteria
Solving problems and making decisionsReal unit · City & Guilds Limited
You'll learn to describe problems, gather and interpret information, evaluate options, and plan and review decision implementation within an organisation.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Understand how to establish an effective teamReal unit · City & Guilds Limited
You'll explore how to establish and maintain effective teams. This unit covers communication styles, conflict resolution techniques, team building elements such as role definition and collabouration, and maintaining positive working relationships.
What you'll be able to do
- Understand how to develop and maintain effective working relationships within a team environment, considering communication styles and conflict resolution techniques.
- Understand the key elements of building a successful team, including defining roles, setting goals, and fostering collaboration.
Understand how to lead effective meetingsReal unit · City & Guilds Limited
This unit equips learners with skills to prepare, plan, and manage effective meetings. You'll understand how to set objectives, create agendas, select participants, and facilitate discussions to achieve meeting goals.
What you'll be able to do
- Understand how to prepare for a meeting, including setting objectives and creating an agenda
- Understand how to plan a meeting, including selecting participants and choosing a suitable venue
- Understand how to manage a meeting effectively, including facilitating discussion and managing time
Understand how to manage contracts and contractors in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of contract management processes and the management of contractors within the workplace. The unit covers relevant organisational policies, procedures, and the importance of adhering to contract terms and conditions.
What you'll be able to do
- Understand how contracts are managed in the workplace, including relevant policies and procedures
- Understand how contractors can be effectively managed in the workplace, including legal and organisational requirements
Understand the organisation and its contextReal unit · City & Guilds Limited
You'll gain a comprehensive understanding of an organisation's structure, culture, and purpose. The unit also explores internal and external factors influencing organisational operations and performance.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Change in the WorkplaceReal unit · City & Guilds Limited
You'll gain an understanding of workplace change, including reasons, impacts, and resistance. The unit also covers strategies to support change implementation through effective communication and addressing concerns.
What you'll be able to do
- Understand the nature of change in the workplace, including common reasons for change and potential impacts on individuals and teams.
- Support the implementation of change in the workplace, including strategies for communicating change and addressing concerns.
Understanding Good Practice in Coaching within an Organisational ContextReal unit · City & Guilds Limited
This unit explores effective coaching within organisational contexts, including coaching models, ethical contracting, and the coaching process. You'll understand the roles of recording, reflection, and supervision in coaching practice.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Good Practice in Mentoring within an Organisational ContextReal unit · City & Guilds Limited
You'll explore effective mentoring practices within organisations, including ethical contracting, mentoring processes, and the role of reflection and supervision. The unit emphasises building trust and developing mentoring skills.
What you'll be able to do
- Understand the characteristics of effective mentoring within an organisational context
- Understand the benefits of mentoring for both the mentor and the mentee
- Understand the importance of establishing effective and ethical contracting arrangements in mentoring relationships
- Understand the key elements of an effective mentoring contract
- Understand the stages involved in the process of effective mentoring within their own workplace
- Understand the importance of active listening and questioning skills in mentoring
- Understand the role of recording, reflection, and supervision in mentoring within their own practice or other contexts
- Understand the importance of maintaining confidentiality and ethical boundaries in mentoring
Understanding Mental Health in the WorkplaceReal unit · City & Guilds Limited
This unit provides an understanding of mental health in the workplace, including its importance and impact on productivity. You'll explore the spectrum of mental health, recognise signs of distress, and promote positive mental health support.
What you'll be able to do
- Understand why mental health matters in the workplace, including its impact on productivity, absenteeism, and employee wellbeing.
- Understand the spectrum of mental health, including common mental health conditions such as anxiety, depression, and stress.
- Identify signs of distress in the workplace, including changes in behaviour, mood, and performance.
- Understand how to promote positive mental health and wellbeing in the workplace.
- Understand how to signpost individuals to appropriate support and resources.
Understanding and developing relationships in the workplaceReal unit · City & Guilds Limited
This unit focuses on understanding and developing workplace relationships by recognising others' needs and expectations. You'll develop skills in empathy, effective communication, and managing relationships where needs cannot be fully met.
What you'll be able to do
- Understand the needs and/or expectations of others in the workplace, considering diverse perspectives and communication styles.
- Meet the needs and/or expectations of others in the workplace, demonstrating empathy and effective communication skills.
- Manage relationships where it is not possible to meet the needs and/or expectations of others, using conflict resolution and negotiation techniques.
Understanding conflict management in the workplaceReal unit · City & Guilds Limited
This unit provides knowledge of conflict management principles in the workplace, including early intervention and benefits of effective resolution. You'll compare conflict resolution approaches and understand organisational policies related to conflict management.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding costs and budgets in an organisationReal unit · City & Guilds Limited
This unit provides an understanding of budgets and costs within organisations. You'll explore budget purposes, types, preparation, control processes, and methods for analysing and managing organisational costs.
What you'll be able to do
- Understand the purpose and function of budgets within an organisation
- Understand the different types of budgets used in organisations
- Understand the process of budget preparation and control
- Understand the different types of costs incurred within an organisation
- Understand methods for analysing and controlling costs within an organisation
Understanding customer service standards and requirementsReal unit · City & Guilds Limited
This unit covers legal and organisational requirements for customer service. You'll understand customer service standards and how to monitor and improve service performance.
What you'll be able to do
- Understand the legal and organisational requirements for managing customer service, including relevant legislation and internal policies.
- Understand customer service standards, including quality expectations and performance indicators.
- Monitor customer service performance, using appropriate methods and tools to gather feedback and identify areas for improvement.
Understanding discipline in the workplaceReal unit · City & Guilds Limited
You'll develop an understanding of the legal and organisational frameworks governing workplace discipline. This unit covers relevant legislation, disciplinary policies, monitoring methods, and the importance of fairness and consistency in disciplinary processes.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding effective team workingReal unit · City & Guilds Limited
You'll understand the characteristics of effective working teams within organisations. This unit covers the benefits of teamwork, roles and responsibilities of team members, and factors contributing to a positive team environment.
What you'll be able to do
- Understand the characteristics of effective working teams within an organisation.
Understanding financial managementReal unit · City & Guilds Limited
This unit provides knowledge of financial management within an organisation, including its role in decision-making. You'll understand the importance of recording financial information and managing budgets for their area of operation.
What you'll be able to do
- Understand the role of finance within the context of an organisation and its impact on decision-making
- Understand the value of recording financial management information for analysis and reporting purposes
- Understand how to create and manage budgets for the effective management of own area of operation
Understanding good practice in workplace coachingReal unit · City & Guilds Limited
This unit covers the context and process of effective workplace coaching. You'll understand how to create a positive coaching environment, set goals, provide feedback, and support development to improve individual and team performance.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding good practice in workplace mentoringReal unit · City & Guilds Limited
You'll gain knowledge of good practice in workplace mentoring, including its purpose and benefits. The unit covers establishing rapport, setting goals, providing feedback, and monitoring progress within the mentoring relationship.
What you'll be able to do
- Understand the context for effective workplace mentoring, including its benefits and limitations
- Understand the process for effective workplace mentoring, including establishing rapport, setting goals, and providing feedback
Understanding health and safety in the workplaceReal unit · City & Guilds Limited
It teaches you to understand organisational health and safety policies and responsibilities. You'll explore risk assessments, control measures, and their own duties to maintain a safe and healthy working environment.
What you'll be able to do
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, including risk assessments and control measures
- Understand own responsibilities for health and safety in the workplace, including reporting hazards and following safe working practices
Understanding how to manage remote workersReal unit · City & Guilds Limited
You'll explore the nature of remote working, including its benefits and challenges for organisations and employees. The unit also covers leadership, communication strategies, and support mechanisms for managing remote working teams effectively.
What you'll be able to do
- Understand the nature of remote working, including its benefits and challenges.
- Lead a remote working team effectively, including communication and performance management.
- Provide support for remote workers to ensure their well-being and productivity.
Understanding how to manage the efficient use of materials and equipmentReal unit · City & Guilds Limited
This unit covers the acquisition, control, and recording of material stocks within an organisation. You'll understand the importance of efficient equipment use and waste minimisation to support operational effectiveness.
What you'll be able to do
- Understand how material stocks are acquired within an organisation.
- Understand how material stocks are controlled to prevent loss and wastage.
- Understand how material stocks are recorded accurately for auditing and reporting purposes.
- Understand the need for effective and efficient use of equipment to maximise productivity.
- Minimise waste in an organisation through effective resource management.
Understanding how to motivate to improve performanceReal unit · City & Guilds Limited
You'll examine factors influencing motivation in the workplace and how motivational theories can be applied to improve performance. The unit covers individual needs, organisational culture, job design, and techniques to monitor motivational effectiveness.
What you'll be able to do
- Understand the various factors that influence motivation levels in the workplace, including individual needs, organisational culture, and job design.
- Understand how different theories of motivation can be applied to improve performance levels within a team or organisation.
- Understand how to apply motivational techniques to improve individual and team performance.
- Understand how to monitor and evaluate the effectiveness of motivational strategies.
Understanding incident management and disaster recovery in the workplaceReal unit · City & Guilds Limited
It teaches you to understand business risk management and identify potential threats to organisational operations. You'll explore strategies to reduce the impact of business interruptions and procedures for effective disaster recovery.
What you'll be able to do
- Understand business risk management principles and identify potential threats to the organisation's operations
- Understand how to reduce the impact of business interruption on people and the organisation as a whole
- Understand how to implement recovery procedures after a major incident has occurred in the workplace, minimising disruption and ensuring business continuity
Understanding innovation and change in an organisationReal unit · City & Guilds Limited
This unit explores the concepts of innovation and organisational change, including their types and significance. You'll study the planning, implementation, monitoring, review, and communication of innovation and change, as well as their effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadershipReal unit · City & Guilds Limited
This unit covers different leadership styles and their effects on team performance. You'll identify key leadership qualities and review their own capabilities to inform personal development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding marketing for managersReal unit · City & Guilds Limited
You'll gain an understanding of basic marketing concepts such as segmentation, targeting, positioning, and the marketing mix. The unit also covers the application of these concepts within the context of an organisation and its external environment.
What you'll be able to do
- Understand basic marketing concepts and their application within an organisation
- Understand the marketing context, including the external factors that influence marketing decisions
Understanding negotiation and networking in the workplaceReal unit · City & Guilds Limited
You'll develop knowledge of influencing and negotiation techniques to achieve workplace objectives. The unit also covers the value of networking and how to build and maintain professional relationships effectively.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding organising and delegating in the workplaceReal unit · City & Guilds Limited
This unit explores principles of organising people and delegating tasks to achieve workplace objectives. You'll examine organisational structures, match skills to roles, and understand the delegation process including providing clear instructions and support.
What you'll be able to do
- Understand the principles of organising people effectively to achieve specific objectives in the workplace.
- Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.
Understanding performance managementReal unit · City & Guilds Limited
You'll understand the importance of performance management in meeting organisational and individual needs. The unit covers managing individual performance, providing constructive feedback, and addressing underperformance within the team.
What you'll be able to do
- Understand the value of assessing performance to meet both organisational goals and individual development needs
- Understand how performance management contributes to overall organisational success
- Manage the performance of individuals within a team, including setting objectives, providing feedback and conducting performance reviews
- Understand the importance of providing regular and constructive feedback in the workplace
- Understand how feedback can be used to improve performance and motivate individuals
- Manage underperformance in the workplace, including identifying the causes, implementing improvement plans and taking disciplinary action if necessary
Understanding procurement and supplier management in the workplaceReal unit · City & Guilds Limited
This unit provides knowledge of procurement processes within an organisation, including ethical and sustainable practices. You'll explore how specialists and suppliers are identified, selected, and managed to support organisational needs.
What you'll be able to do
- Understand the procurement processes and procedures within own organisation
- Understand how specialists and suppliers are identified, selected, and managed effectively within own organisation
Understanding quality management in the workplaceReal unit · City & Guilds Limited
It teaches you to understand quality management principles and their impact on organisational performance and customer satisfaction. You'll examine the processes, procedures, and systems involved in delivering quality within the workplace.
What you'll be able to do
- Understand the importance of quality management within the workplace, including its impact on organisational performance and customer satisfaction.
- Understand how quality is delivered within the workplace, including the processes, procedures, and systems involved.
Understanding recruitment and selection of new staff in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of planning and managing the recruitment and selection process. The unit includes defining job roles, developing job descriptions, selecting candidates, and using appropriate recruitment channels.
What you'll be able to do
- Plan the recruitment and selection process for new staff in the workplace, including defining job roles and responsibilities
- Develop a recruitment strategy to attract suitable candidates
- Select the right person for a job role based on their skills, experience and qualifications
- Conduct effective interviews and assessments to evaluate candidates
- Make informed hiring decisions based on the evidence gathered during the recruitment and selection process
Understanding sales in the workplaceReal unit · City & Guilds Limited
This unit provides an understanding of the sales process and the role of the sales team. You'll examine sales stages, key activities, and how sales contribute to organisational objectives.
What you'll be able to do
- Understand the stages and key activities involved in the sales process.
- Understand the role and importance of the sales team in achieving the overall objectives of the organisation.
Understanding security measures in the workplaceReal unit · City & Guilds Limited
This unit provides knowledge of workplace security measures and relevant legislation. You'll evaluate the effectiveness of existing security arrangements and identify potential improvements to enhance organisational security.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplaceReal unit · City & Guilds Limited
You'll understand how to recognise and manage stress in the workplace. The unit covers techniques to support individuals and minimise stress within teams through proactive management approaches.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding support services operations in an organisationReal unit · City & Guilds Limited
This unit provides an understanding of support services operations within organisations, including the types required and relevant legislation. You'll explore current provision, delivery methods, and options for effective support service delivery.
What you'll be able to do
- Understand the range of support services required by the organisation
- Understand the legislation that impacts on support services within the organisation
- Understand what support services are and how they are currently being provided
- Understand how support services are currently being delivered
- Understand the options available for delivering support services
Understanding sustainability and environmental issues in an organisationReal unit · City & Guilds Limited
You'll gain knowledge of sustainability, corporate social responsibility, and environmental issues affecting organisations. This unit covers management strategies, policies, and the constraints and opportunities related to environmentally friendly organisational buildings.
What you'll be able to do
- Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
- Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
- Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.
Understanding the communication process in the workplaceReal unit · City & Guilds Limited
This unit covers the communication process in the workplace, emphasising its role in relationship building and achieving organisational goals. You'll assess their communication effectiveness and explore different communication methods.
What you'll be able to do
- Understand the nature and importance of the communication process in the workplace, including its role in building relationships and achieving organisational goals
- Understand the key elements of the communication process, such as sender, receiver, message, and feedback
- Understand the different methods of communication, including verbal, non-verbal, written, and electronic communication
- Understand the advantages and disadvantages of different communication methods
- Understand the barriers to effective communication and how to overcome them
- Assess own effectiveness in communication, identifying strengths and areas for improvement
- Adapt communication style to suit different audiences and situations
Understanding the induction of new staff in the workplaceReal unit · City & Guilds Limited
You'll study the key stages and components of an effective staff induction process, including pre-employment, initial orientation, and ongoing support. The unit also covers evaluating induction effectiveness in relation to staff retention and performance.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding the management role to improve management performanceReal unit · City & Guilds Limited
You'll study the responsibilities of middle managers in achieving organisational goals, including delegation and communication skills. The unit also covers assessing personal development opportunities to enhance managerial performance.
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
- Understand the importance of effective delegation and empowerment in middle management
- Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
- Understand the impact of different leadership styles on team performance and organisational culture
- Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
- Create a personal development plan to improve own managerial performance
Understanding training and coaching in the workplaceReal unit · City & Guilds Limited
This unit provides learners with knowledge of workplace training and coaching. You'll identify training needs, adapt methods to learning styles, evaluate training effectiveness, and understand the benefits and processes of coaching individuals.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Understanding workplace information systemsReal unit · City & Guilds Limited
This unit focuses on the maintenance of workplace information systems, highlighting the importance of data security and integrity. You'll understand the use of IT applications such as databases and reporting tools within organisational information systems.
What you'll be able to do
- Understand the need to maintain information systems within an organisation, including data security and integrity
- Understand the use and application of IT applications for information systems in an organisation, including databases and reporting tools
Using information to solve problemsReal unit · City & Guilds Limited
You'll learn to use information effectively to identify, analyse, and solve problems. This unit covers accessing relevant information, verifying its accuracy, applying analytical methods, and evaluating the effectiveness of implemented solutions.
What you'll be able to do
- Use information to identify problems effectively.
- Use information to analyse problems.
- Use information to solve problems in a structured way.
- Evaluate the effectiveness of solutions to problems.
Using resources effectively and efficiently in the workplaceReal unit · City & Guilds Limited
This unit focuses on the importance of using resources effectively and efficiently in the workplace. You'll explore methods to minimise waste, maximise productivity, and understand the impact of resource management on organisational performance and sustainability.
What you'll be able to do
- Understand the importance of using resources effectively in the workplace to minimise waste
- Understand the importance of using resources efficiently in the workplace to maximise productivity
- Recognise the impact of resource usage on organisational performance and sustainability
Working with customers legallyReal unit · City & Guilds Limited
You'll gain knowledge of customer rights under UK legislation and the responsibilities of teams in delivering compliant customer service. This unit also covers organisational complaints procedures and how to ensure legal compliance in customer interactions.
What you'll be able to do
- Understand the customer’s rights in line with current UK legislation, including consumer protection laws.
- Understand the responsibilities of the team in line with organisational policy regarding customer service and legal compliance.
- Understand the organisation’s complaints procedure, including how to escalate complaints and record outcomes.
Working within organisational and legal guidelinesReal unit · City & Guilds Limited
This unit covers employees' legal responsibilities, including key legislation related to health and safety and data protection. You'll understand organisational disciplinary and appeals policies, enabling them to recognise procedures and employee rights within the workplace.
What you'll be able to do
- Understand employees' legal responsibilities within the workplace, including relevant legislation and regulations.
- Understand the organisation's disciplinary and appeals policy, including procedures and employee rights.
Workplace CommunicationReal unit · City & Guilds Limited
This unit covers the importance of clear and effective communication in the workplace. You'll compare communication methods and understand the need to maintain accurate records to support professional interactions.
What you'll be able to do
- Understand the importance of effective communication in the workplace.
- Understand different methods of communication and their appropriate application.
- Understand the importance of maintaining accurate records of communication within a professional setting.
Workplace records and information systemsReal unit · City & Guilds Limited
You'll gain knowledge of the legal and organisational reasons for maintaining accurate workplace records. This unit covers methods of storing, indexing, and retrieving data, alongside the importance of confidentiality and security in information management.
What you'll be able to do
- Understand the legal and organisational reasons for keeping accurate and up-to-date records within an organisation
- Understand different methods of storing data and information, including electronic and paper-based systems
- Understand how data and information is indexed to facilitate efficient retrieval
- Understand the importance of ensuring the confidentiality of records to comply with data protection regulations
- Understand the importance of ensuring the security of records to prevent unauthorised access or loss
Writing for businessReal unit · City & Guilds Limited
This unit equips learners with skills to plan, structure, and write various business documents. You'll understand the importance of planning, appropriate language use, and clarity in business writing for diverse audiences.
What you'll be able to do
- Plan and structure written business communications
- Use appropriate language and tone for different business audiences
- Write clear, concise, and accurate business documents
- Proofread and edit written business communications
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Briefing the work teamBuilding an awareness of waste managementBusiness improvement techniquesCommunicating with people outside the work teamContributing to innovation and creativity in the workplaceDelegating authority in the workplaceDeveloping Your Leadership StylesDeveloping own leadership capability using action learning
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 3 Diploma in Leadership and Management
- Driving Innovation: Identifying and Implementing New Ideas
- Identify and evaluate forces for change that may impact on the workforce
- Manage effective workplace relationships to benefit your design business
- Managing the Induction of Staff
- Plan change in your work environment
Where this can lead
Onboarding and Induction Specialist
Your journey here is really what you make of it. We're committed to helping you grow, whether that's becoming a deep specialist in onboarding, leading a team, or exploring other areas of people and talent. The opportunities are definitely there if you're willing to grab them.
See the whole journey →Opens the roleOnboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLegal Risk ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleWorkplace Change ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleBusiness Improvement ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleInternational Business Improvement ManagerOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleDirector, EHS & SustainabilityOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 22 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Driving Innovation: Identifying and Implementing New IdeasIdentify and evaluate forces for change that may impact on the workforceManage effective workplace relationships to benefit your design businessManaging the Induction of StaffPlan change in your work environment
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers the planning, preparation, delivery, and reporting of team briefings. Learners will develop skills to define clear objectives, tailor content to the audience, use appropriate communication techniques, and encourage participation during briefings.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Leadership and Management
86 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Briefing the work team
- Building an awareness of waste management
- Business improvement techniques
- Communicating with people outside the work team
- Contributing to innovation and creativity in the workplace
- Delegating authority in the workplace
and 80 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.