How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.
01What it is
Get the skills and knowledge to lead, organise and motivate teams from ILM as a leader and manager.
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Contributing to innovation and creativity in the workplace Real unit · City & Guilds Limited
You'll explore the concept of innovation and creativity within a business environment. This unit covers types of innovation, drivers and conditions affecting innovation, and the role of creative thinking in promoting organisational success.
What you'll be able to do
- Understand the meaning and significance of innovation in a business context
- Understand the different types of innovation, such as product, process, and service innovation, and their application within an organisation
- Understand the key drivers of innovation, including market trends, technological advancements, and competitive pressures
- Understand the conditions that promote and hinder innovation in the workplace, such as organisational culture, leadership style, and resource availability
- Understand the use of creative thinking techniques, such as brainstorming and mind mapping, in the innovation process
- Understand the stages involved in the innovation process, from idea generation to implementation and evaluation
- Understand how to implement innovation initiatives within an organisation
- Understand how to measure the impact of innovation on organisational performance
Developing yourself and others Real unit · City & Guilds Limited
You'll explore methods for identifying individual and team development needs, including performance reviews and feedback gathering. The unit emphasises continuous professional development to support organisational objectives through self and others' growth.
What you'll be able to do
- Identify individual and team development needs through various methods such as performance reviews, skills gap analysis, and feedback.
- Develop self through continuous professional development, reflection, and seeking feedback.
- Develop others through coaching, mentoring, training, and delegation to achieve organisational objectives.
- Evaluate the effectiveness of development activities.
Giving briefings and making presentations Real unit · City & Guilds Limited
You'll learn to plan, deliver, and evaluate briefings and presentations. This unit covers audience analysis, message development, content structuring, communication techniques, and the use of visual aids to enhance engagement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Leading and motivating a team effectively Real unit · City & Guilds Limited
This unit focuses on communicating an organisation's vision and strategy effectively to a team. You'll understand techniques to motivate and develop team members to achieve organisational objectives.
What you'll be able to do
- Communicate the organisation's vision and strategy to the team effectively.
- Motivate the team to achieve organisational goals.
- Develop the team to enhance their skills and performance.
Managing workplace projects Real unit · City & Guilds Limited
You'll gain knowledge of managing simple workplace projects, including planning, organising resources, monitoring progress, and understanding financial and non-financial implications such as budgeting and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Planning and allocating work Real unit · City & Guilds Limited
You'll develop skills in planning and allocating work within a team, considering resources, deadlines, and individual capabilities. The unit also addresses improving team performance through monitoring and support.
What you'll be able to do
- Plan work effectively in the workplace, taking into account available resources and deadlines
- Allocate work to team members, considering their skills, experience, and workload
- Understand how to improve the performance of a team in delivering to plan, including monitoring progress and providing support
Planning change in the workplace Real unit · City & Guilds Limited
You'll explore the forces driving change within an organisation, both internal and external. It develops skills to identify areas requiring change, plan change initiatives, and understand their impact on individuals and the organisation.
What you'll be able to do
- Understand the various forces that drive change within an organisation, including internal and external factors
- Understand the potential impact of change on individuals, teams and the organisation as a whole
- Identify areas where change is needed within an organisation
- Plan a change initiative, including setting objectives, identifying resources and developing a timeline
- Communicate the planned change effectively to stakeholders
- Manage resistance to change and support individuals through the transition
Solving problems and making decisions Real unit · City & Guilds Limited
You'll develop knowledge and skills to solve problems and make decisions within organisations. The unit covers problem description, information gathering, option evaluation, and planning, monitoring, and reviewing decision implementation.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Understand how to establish an effective team Real unit · City & Guilds Limited
This unit covers how to establish and maintain effective teams through communication and conflict resolution. You'll explore communication styles, adapting approaches, resolving disagreements, and fostering collabouration within teams.
What you'll be able to do
- Understand how to develop and maintain effective working relationships within a team environment, considering communication styles and conflict resolution techniques.
- Understand the key elements of building a successful team, including defining roles, setting goals, and fostering collaboration.
Understand how to lead effective meetings Real unit · City & Guilds Limited
You'll develop knowledge of preparing, planning, and managing meetings effectively. The unit includes setting objectives, creating agendas, selecting participants, and facilitating discussions to achieve outcomes.
What you'll be able to do
- Understand how to prepare for a meeting, including setting objectives and creating an agenda
- Understand how to plan a meeting, including selecting participants and choosing a suitable venue
- Understand how to manage a meeting effectively, including facilitating discussion and managing time
Understand how to manage contracts and contractors in the workplace Real unit · City & Guilds Limited
This unit covers the management of contracts and contractors in the workplace. You'll understand contract management processes, relevant policies, and the importance of compliance with contract terms.
What you'll be able to do
- Understand how contracts are managed in the workplace, including relevant policies and procedures
- Understand how contractors can be effectively managed in the workplace, including legal and organisational requirements
Understand the organisation and its context Real unit · City & Guilds Limited
This unit covers the understanding of an organisation as an entity, including its structure, culture, and purpose. You'll gain knowledge of internal factors influencing the organisation and the external context in which it operates.
What you'll be able to do
- Understand the organisation as a distinct entity with its own structure, culture and purpose
- Understand the internal factors that influence the organisation's operations and performance
- Understand the external context within which the organisation operates, including market forces, legal requirements and social trends
- Understand how the external context impacts the organisation's strategic direction and decision-making
Understanding Good Practice in Coaching within an Organisational Context Real unit · City & Guilds Limited
This unit covers effective coaching practices within an organisational context, including coaching models, ethical contracting, the coaching process, and the role of recording, reflection, and supervision.
What you'll be able to do
- Understand effective coaching within an organisational context, including different coaching models and their application.
- Understand the importance of effective and ethical contracting in coaching, including setting clear goals and boundaries.
- Understand the process of effective coaching within their own workplace, including planning, delivery, and evaluation.
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts, and how these contribute to professional development.
Understanding Good Practice in Mentoring within an Organisational Context Real unit · City & Guilds Limited
You'll develop an understanding of effective mentoring practices within an organisational context. This unit covers the characteristics of effective mentors, ethical contracting, mentoring processes, and the role of recording, reflection, and supervision.
What you'll be able to do
- Understand the characteristics of effective mentoring within an organisational context
- Understand the benefits of mentoring for both the mentor and the mentee
- Understand the importance of establishing effective and ethical contracting arrangements in mentoring relationships
- Understand the key elements of an effective mentoring contract
- Understand the stages involved in the process of effective mentoring within their own workplace
- Understand the importance of active listening and questioning skills in mentoring
- Understand the role of recording, reflection, and supervision in mentoring within their own practice or other contexts
- Understand the importance of maintaining confidentiality and ethical boundaries in mentoring
Understanding Mental Health in the Workplace Real unit · City & Guilds Limited
You'll develop an understanding of mental health in the workplace, including its importance and impact on productivity. This unit covers the spectrum of mental health, recognising signs of distress, and promoting wellbeing and appropriate support.
What you'll be able to do
- Understand why mental health matters in the workplace, including its impact on productivity, absenteeism, and employee wellbeing.
- Understand the spectrum of mental health, including common mental health conditions such as anxiety, depression, and stress.
- Identify signs of distress in the workplace, including changes in behaviour, mood, and performance.
- Understand how to promote positive mental health and wellbeing in the workplace.
- Understand how to signpost individuals to appropriate support and resources.
Understanding and developing relationships in the workplace Real unit · City & Guilds Limited
It teaches you to understand and develop workplace relationships by recognising others' needs and expectations. It includes effective communication, empathy, and managing relationships when needs cannot be fully met.
What you'll be able to do
- Understand the needs and/or expectations of others in the workplace, considering diverse perspectives and communication styles.
- Meet the needs and/or expectations of others in the workplace, demonstrating empathy and effective communication skills.
- Manage relationships where it is not possible to meet the needs and/or expectations of others, using conflict resolution and negotiation techniques.
Understanding conflict management in the workplace Real unit · City & Guilds Limited
This unit covers the principles of conflict management in the workplace, including definitions and forms of conflict. You'll understand the importance of early intervention and the benefits of effective conflict management to maintain a productive work environment.
What you'll be able to do
- Understand the principles of conflict management in the workplace.
- Understand different approaches to conflict resolution.
- Understand the impact of conflict on individuals and teams.
- Understand organisational policies and procedures related to conflict management.
Understanding costs and budgets in an organisation Real unit · City & Guilds Limited
This unit provides learners with an understanding of budgets and costs within an organisation. You'll explore the purpose and function of budgets, different budget types, and methods for preparing, controlling, and analysing organisational costs.
What you'll be able to do
- Understand the purpose and function of budgets within an organisation
- Understand the different types of budgets used in organisations
- Understand the process of budget preparation and control
- Understand the different types of costs incurred within an organisation
- Understand methods for analysing and controlling costs within an organisation
Understanding customer service standards and requirements Real unit · City & Guilds Limited
It teaches you to understand customer service standards and legal and organisational requirements. You'll also learn how to monitor customer service performance and identify areas for improvement.
What you'll be able to do
- Understand the legal and organisational requirements for managing customer service, including relevant legislation and internal policies.
- Understand customer service standards, including quality expectations and performance indicators.
- Monitor customer service performance, using appropriate methods and tools to gather feedback and identify areas for improvement.
Understanding discipline in the workplace Real unit · City & Guilds Limited
This unit provides learners with knowledge of legal and organisational frameworks for workplace discipline. You'll understand disciplinary policies, procedures, monitoring methods, and the importance of fairness and compliance with legislation.
What you'll be able to do
- Understand the legal aspects and organisational policies that relate to discipline in the workplace
- Understand how to effectively monitor discipline in the workplace, ensuring fairness and consistency
Understanding good practice in workplace coaching Real unit · City & Guilds Limited
You'll gain knowledge of effective workplace coaching, including its purpose, benefits, and the coaching process. This unit covers creating a positive environment, roles and responsibilities, goal setting, feedback, and development planning.
What you'll be able to do
- Understand the context and key factors that contribute to effective workplace coaching
- Understand the process and content required for effective workplace coaching, including goal setting, feedback, and development planning
Understanding good practice in workplace mentoring Real unit · City & Guilds Limited
You'll explore the principles of effective workplace mentoring, including its purpose, benefits, and limitations. The unit covers the mentoring process, focusing on establishing rapport, setting goals, providing feedback, and monitoring progress.
What you'll be able to do
- Understand the context for effective workplace mentoring, including its benefits and limitations
- Understand the process for effective workplace mentoring, including establishing rapport, setting goals, and providing feedback
Understanding health and safety in the workplace Real unit · City & Guilds Limited
This unit covers an organisation's health and safety policy and responsibilities, including risk assessments and control measures. You'll also understand their personal responsibilities for maintaining a safe and healthy working environment.
What you'll be able to do
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment, including risk assessments and control measures
- Understand own responsibilities for health and safety in the workplace, including reporting hazards and following safe working practices
Understanding how to manage remote workers Real unit · City & Guilds Limited
This unit explores the nature of remote working and its benefits and challenges for organisations and employees. You'll learn to lead, communicate with, and support remote teams effectively.
What you'll be able to do
- Understand the nature of remote working, including its benefits and challenges.
- Lead a remote working team effectively, including communication and performance management.
- Provide support for remote workers to ensure their well-being and productivity.
Understanding how to manage the efficient use of materials and equipment Real unit · City & Guilds Limited
This unit provides knowledge of managing material stocks and equipment efficiently within an organisation. You'll explore acquisition, control, recording processes, and methods to minimise waste and prevent loss.
What you'll be able to do
- Understand how material stocks are acquired within an organisation.
- Understand how material stocks are controlled to prevent loss and wastage.
- Understand how material stocks are recorded accurately for auditing and reporting purposes.
- Understand the need for effective and efficient use of equipment to maximise productivity.
- Minimise waste in an organisation through effective resource management.
Understanding how to motivate to improve performance Real unit · City & Guilds Limited
This unit examines factors influencing workplace motivation, such as individual needs, organisational culture, and job design. You'll study key motivational theories and how to apply them to enhance employee performance effectively.
What you'll be able to do
- Understand the various factors that influence motivation levels in the workplace, including individual needs, organisational culture, and job design.
- Understand how different theories of motivation can be applied to improve performance levels within a team or organisation.
- Understand how to apply motivational techniques to improve individual and team performance.
- Understand how to monitor and evaluate the effectiveness of motivational strategies.
Understanding incident management and disaster recovery in the workplace Real unit · City & Guilds Limited
It teaches you to understand business risk management and potential threats to organisational operations. You'll study strategies to reduce business interruption impact and recovery procedures following major workplace incidents.
What you'll be able to do
- Understand business risk management principles and identify potential threats to the organisation's operations
- Understand how to reduce the impact of business interruption on people and the organisation as a whole
- Understand how to implement recovery procedures after a major incident has occurred in the workplace, minimising disruption and ensuring business continuity
Understanding innovation and change in an organisation Real unit · City & Guilds Limited
This unit provides learners with an understanding of innovation and organisational change. It covers planning, implementing, monitoring, and reviewing change initiatives, as well as their effects on people and teams.
What you'll be able to do
- Understand the concepts of innovation and change within an organisational context
- Understand how to plan the implementation of innovation and change in an organisation
- Understand how to monitor the implementation of innovation and change in an organisation
- Understand how to review the implementation of innovation and change in an organisation
- Understand how to communicate innovation and change effectively within an organisation
- Understand the potential effects of innovation and change on people and teams in an organisation
Understanding leadership Real unit · City & Guilds Limited
You'll examine various leadership styles and their impact on team performance. The unit also covers key leadership qualities and encourages learners to review their own leadership potential and areas for development.
What you'll be able to do
- Understand different leadership styles and their impact on team performance
- Understand leadership qualities and review own leadership qualities and potential, identifying areas for development
Understanding marketing for managers Real unit · City & Guilds Limited
This unit introduces learners to fundamental marketing concepts including market segmentation, targeting, positioning, and the marketing mix. You'll understand how these concepts are applied within an organisational context and the external factors influencing marketing decisions.
What you'll be able to do
- Understand basic marketing concepts and their application within an organisation
- Understand the marketing context, including the external factors that influence marketing decisions
Understanding negotiation and networking in the workplace Real unit · City & Guilds Limited
You'll develop skills in influencing and negotiating to achieve workplace objectives. The unit also covers the value of networking and strategies for building and maintaining professional relationships.
What you'll be able to do
- Influence and negotiate with others to achieve objectives in the workplace, using appropriate communication and persuasion techniques.
- Understand the value of networking in the workplace, including building and maintaining professional relationships.
Understanding organising and delegating in the workplace Real unit · City & Guilds Limited
You'll gain knowledge of organising and delegating people to achieve workplace objectives. This unit covers organisational structures, matching skills to roles, and the delegation process including providing clear instructions and monitoring outcomes.
What you'll be able to do
- Understand the principles of organising people effectively to achieve specific objectives in the workplace.
- Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.
Understanding performance management Real unit · City & Guilds Limited
It teaches you to understand the value of performance management in meeting organisational and individual needs. You'll learn to manage individual performance, provide constructive feedback, and address underperformance effectively.
What you'll be able to do
- Understand the value of assessing performance to meet both organisational goals and individual development needs
- Understand how performance management contributes to overall organisational success
- Manage the performance of individuals within a team, including setting objectives, providing feedback and conducting performance reviews
- Understand the importance of providing regular and constructive feedback in the workplace
- Understand how feedback can be used to improve performance and motivate individuals
- Manage underperformance in the workplace, including identifying the causes, implementing improvement plans and taking disciplinary action if necessary
Understanding procurement and supplier management in the workplace Real unit · City & Guilds Limited
This unit provides learners with an understanding of procurement processes within an organisation, including ethical and sustainable practices. You'll learn how to identify, select, and manage specialists and suppliers effectively.
What you'll be able to do
- Understand the procurement processes and procedures within own organisation
- Understand how specialists and suppliers are identified, selected, and managed effectively within own organisation
Understanding quality management in the workplace Real unit · City & Guilds Limited
You'll study the importance of quality management in the workplace, its impact on organisational performance and customer satisfaction, and the processes involved in delivering quality outcomes.
What you'll be able to do
- Understand the importance of quality management within the workplace, including its impact on organisational performance and customer satisfaction.
- Understand how quality is delivered within the workplace, including the processes, procedures, and systems involved.
Understanding recruitment and selection of new staff in the workplace Real unit · City & Guilds Limited
You'll gain knowledge of planning and executing recruitment and selection processes. This unit covers defining job roles, developing job descriptions and person specifications, and selecting suitable candidates through appropriate recruitment channels.
What you'll be able to do
- Plan the recruitment and selection process for new staff in the workplace, including defining job roles and responsibilities
- Develop a recruitment strategy to attract suitable candidates
- Select the right person for a job role based on their skills, experience and qualifications
- Conduct effective interviews and assessments to evaluate candidates
- Make informed hiring decisions based on the evidence gathered during the recruitment and selection process
Understanding security measures in the workplace Real unit · City & Guilds Limited
This unit provides learners with an understanding of workplace security measures and relevant legislation. You'll evaluate the effectiveness of existing security arrangements and identify opportunities for improvement within their organisation.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding stress management in the workplace Real unit · City & Guilds Limited
You'll understand how to identify and manage stress in the workplace. The unit covers recognising stress symptoms, applying stress management techniques, and supporting team members to reduce stress.
What you'll be able to do
- Manage stress in the workplace for yourself and others.
- Understand how to support individuals in the team who are experiencing stress.
- Understand how to minimise stress in others through proactive management techniques.
Understanding support services operations in an organisation Real unit · City & Guilds Limited
You'll gain an understanding of support services operations within organisations, including the types of services required, relevant legislation, current delivery methods, and options for effective provision.
What you'll be able to do
- Understand the range of support services required by the organisation
- Understand the legislation that impacts on support services within the organisation
- Understand what support services are and how they are currently being provided
- Understand how support services are currently being delivered
- Understand the options available for delivering support services
Understanding sustainability and environmental issues in an organisation Real unit · City & Guilds Limited
You'll develop an understanding of sustainability, corporate social responsibility, and environmental issues affecting organisations. This unit explores management strategies, constraints, and opportunities for environmentally friendly organisational practices.
What you'll be able to do
- Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
- Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
- Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.
Understanding the communication process in the workplace Real unit · City & Guilds Limited
It teaches you to understand the communication process in the workplace and its importance for relationships and organisational goals. You'll examine communication elements, methods, and assess their own communication effectiveness.
What you'll be able to do
- Understand the nature and importance of the communication process in the workplace, including its role in building relationships and achieving organisational goals
- Understand the key elements of the communication process, such as sender, receiver, message, and feedback
- Understand the different methods of communication, including verbal, non-verbal, written, and electronic communication
- Understand the advantages and disadvantages of different communication methods
- Understand the barriers to effective communication and how to overcome them
- Assess own effectiveness in communication, identifying strengths and areas for improvement
- Adapt communication style to suit different audiences and situations
Understanding the induction of new staff in the workplace Real unit · City & Guilds Limited
This unit examines the induction process for new staff, including key stages and components. You'll understand how to evaluate induction effectiveness in supporting staff integration and performance.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding training and coaching in the workplace Real unit · City & Guilds Limited
You'll explore training and coaching within the workplace. This unit covers identifying training needs, adapting methods to learning styles, evaluating programmes, and understanding coaching benefits and processes to support individual development.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
Understanding workplace information systems Real unit · City & Guilds Limited
You'll explore the maintenance of workplace information systems, focusing on data security, integrity, and the use of IT applications such as databases and reporting tools within an organisation.
What you'll be able to do
- Understand the need to maintain information systems within an organisation, including data security and integrity
- Understand the use and application of IT applications for information systems in an organisation, including databases and reporting tools
Writing for business Real unit · City & Guilds Limited
This unit equips learners with the skills to produce effective written business communications. You'll understand how to plan, structure, and use appropriate language and tone for various business documents and audiences.
What you'll be able to do
- Plan and structure written business communications
- Use appropriate language and tone for different business audiences
- Write clear, concise, and accurate business documents
- Proofread and edit written business communications
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Driving Innovation: Identifying and Implementing New Ideas
- Standard
Identify and evaluate forces for change that may impact on the workforce
- Standard
Manage effective workplace relationships to benefit your design business
- Standard
Manage flexible and remote working arrangements
- Standard
Managing the Induction of Staff
- Standard
Plan change in your work environment
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
- 2 records
Showing 6 roles, drawn from 20 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Onboarding and Induction Specialist
This work can lead to running larger onboarding programmes, managing an onboarding team, or moving into learning and development.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Contributing to innovation and creativity in the workplaceDeveloping yourself and othersGiving briefings and making presentationsLeading and motivating a team effectivelyManaging workplace projectsPlanning and allocating workPlanning change in the workplaceSolving problems and making decisions
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Understanding conflict management in the workplace”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Understanding conflict management in the workplace” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Understanding marketing for managers” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Managing workplace projects” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understanding costs and budgets in an organisation” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
City & Guilds Level 3 Award in Leadership and Management
- Driving Innovation: Identifying and Implementing New Ideas
- Identify and evaluate forces for change that may impact on the workforce
- Manage effective workplace relationships to benefit your design business
- Manage flexible and remote working arrangements
- Managing the Induction of Staff
- Plan change in your work environment
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Contributing to innovation and creativity in the workplace, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will explore the concept of innovation and creativity within a business environment. This unit covers types of innovation, drivers and conditions affecting innovation, and the role of creative thinking in promoting organisational success.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for City & Guilds Level 3 Award in Leadership and Management
45 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Contributing to innovation and creativity in the workplace
- Developing yourself and others
- Giving briefings and making presentations
- Leading and motivating a team effectively
- Managing workplace projects
- Planning and allocating work
and 39 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.