How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Pearson Education Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Pearson Education Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Pearson Education Ltd.
Our Edexcel NVQ and competence-based qualifications are available in a comprehensive range of work sectors.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Pearson Education Ltd. It does the teaching and the mapping. Pearson Education Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Chair and lead meetings Real unit · Pearson Education Ltd
What you'll be able to do
- Prepare effectively to lead meetings, including setting agendas and gathering relevant information
- Chair and lead meetings in a professional and productive manner, facilitating discussion and decision-making
- Deal with post-meeting matters efficiently, including distributing minutes and following up on action points
Collaborate with other departments Real unit · Pearson Education Ltd
What you'll be able to do
- Understand how to collaborate effectively with other departments within an organisation
- Identify opportunities for collaboration with other departments to achieve common goals
- Collaborate with other departments, contributing to a positive and productive working relationship
Communicate work-related information Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles and techniques of work-related communication, including verbal, written, and non-verbal methods.
- Communicate work-related information verbally, using appropriate language, tone, and delivery to ensure clarity and understanding.
- Communicate work-related information in writing, using correct grammar, spelling, and formatting to produce clear and concise documents.
Contribute to meetings in a business environment Real unit · Pearson Education Ltd
What you'll be able to do
- Prepare effectively for meetings, ensuring all necessary materials and information are gathered.
- Participate actively in meetings, contributing constructively to discussions and decision-making processes.
- Carry out post-meeting activities, such as distributing minutes, following up on action points, and communicating outcomes to relevant parties.
Deliver a presentation Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the fundamental principles underpinning the effective delivery of presentations
- Prepare effectively to deliver a presentation to a specified audience
- Deliver a presentation in a clear, confident and engaging manner
Deliver customer service Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of effective customer service delivery
- Understand the relationship between customer service and a brand's reputation and customer loyalty
- Prepare to deal with customers in a professional and efficient manner
- Provide customer service that meets customer needs and expectations
- Support improvements to customer service delivery by identifying areas for development and suggesting solutions
Develop a presentation Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the key stages involved in developing a presentation, including planning and preparation
- Develop a presentation using appropriate techniques and resources
Develop working relationships with colleagues Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of effective team working, including communication, collaboration, and mutual respect
- Maintain effective working relationships with colleagues through clear communication and active listening
- Collaborate with colleagues to identify and resolve problems effectively
- Contribute positively to a team environment by supporting and encouraging colleagues
Employee rights and responsibilities Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles of different organisations and industries in relation to employment
- Understand employers’ expectations regarding employee conduct and performance
- Understand employees’ rights and obligations in the workplace, including legal and ethical considerations
Encourage innovation Real unit · Pearson Education Ltd
What you'll be able to do
- Identify opportunities for innovation within a specific work environment.
- Generate and test ideas for innovation and improvement, using appropriate methodologies.
- Implement innovative ideas and improvements, monitoring their impact and effectiveness.
Handle mail Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the procedures for dealing with different types of mail within an organisation
- Sort and distribute incoming mail according to organisational procedures
- Prepare outgoing mail for dispatch, adhering to relevant postal regulations and organisational guidelines
Health and Safety Procedures in the Workplace Real unit · Pearson Education Ltd
What you'll be able to do
- Know the relevant health and safety procedures applicable in the workplace
- Carry out tasks in accordance with health and safety procedures in the workplace
Lead and manage a team Real unit · Pearson Education Ltd
What you'll be able to do
- Engage and support team members by providing clear direction, motivation, and opportunities for development.
- Manage team performance by setting objectives, monitoring progress, providing feedback, and addressing performance issues.
- Deal with problems within a team by identifying the root cause, implementing appropriate solutions, and fostering a positive and collaborative working environment.
Manage conflict within a team Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of conflict management and resolution
- Reduce the potential for conflict within a team through proactive strategies
- Deal with conflict within a team in a constructive and professional manner
Manage individuals’ performance Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the causes and consequences of underperformance in the workplace
- Understand the importance of addressing underperformance promptly and effectively
- Identify and address the root causes of individual underperformance
- Set clear performance expectations and provide regular feedback to individuals
- Implement performance improvement plans and monitor progress
- Address performance issues in a fair and consistent manner, following organisational policies and procedures
Manage personal performance and development Real unit · Pearson Education Ltd
What you'll be able to do
- Manage personal performance in line with organisational objectives and procedures
- Manage their own time and workload to meet agreed deadlines and targets
- Identify their own development needs to enhance personal performance
- Fulfil a personal development plan to improve skills and knowledge
Manage team performance Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the key principles of managing team performance to achieve organisational goals.
- Allocate work effectively within a team and assure the quality of completed tasks.
- Manage communications effectively within a team, ensuring clarity and collaboration.
Negotiate in a business environment Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the key principles of effective negotiation, including preparation, communication, and compromise
- Understand different negotiation styles and strategies
- Gather information and analyse the needs and interests of all parties involved in a business negotiation
- Develop a negotiation strategy and plan, including identifying objectives and potential concessions
- Communicate effectively and build rapport with other parties during business negotiations
- Use persuasive techniques and negotiation tactics to achieve desired outcomes
- Reach mutually beneficial agreements and document the terms of the negotiation
Participate in a project Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the basic principles of project management, including planning, organisation, and control
- Support the delivery of a project by completing assigned tasks effectively and efficiently
Principles of equality and diversity in the workplace Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the implications of equality legislation for organisations and individuals in the workplace
- Understand organisational standards and expectations for promoting equality and diversity in the workplace context
Principles of team leading Real unit · Pearson Education Ltd
What you'll be able to do
- Understand different leadership styles in organisations and their impact on team performance
- Understand team dynamics, including roles, responsibilities and communication patterns
- Understand techniques used to manage the work of teams, such as delegation, monitoring and feedback
- Understand the impact of change management within a team and how to support team members through periods of change
- Understand team motivation strategies and how to create a positive and productive team environment
Procure products and/or services Real unit · Pearson Education Ltd
What you'll be able to do
- Identify procurement requirements for products and/or services
- Select suitable suppliers based on defined criteria
- Buy products and/or services in accordance with organisational procedures
Promote equality, diversity and inclusion in the workplace Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the organisational aspects of equality, diversity and inclusion in the workplace, including relevant legislation and policies
- Understand the personal aspects of equality, diversity and inclusion in the workplace, including the impact of bias and discrimination
- Support equality, diversity and inclusion in the workplace through proactive measures and positive behaviour
Resolve customer service problems Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the processes and procedures for resolving customer service problems effectively
- Resolve customer service problems to the satisfaction of the customer and the organisation
- Manage unresolved customer service problems, escalating them appropriately and documenting the process
Resolve customers’ complaints Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the processes involved in monitoring and resolving customers’ complaints within an organisation
- Deal effectively with customers’ complaints, following established procedures and guidelines to achieve satisfactory resolutions
Store and retrieve information Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of effective information storage and retrieval
- Understand different methods of storing information, including electronic and physical formats
- Gather and store information accurately and securely
- Classify and index information for easy retrieval
- Retrieve information efficiently using appropriate search techniques
- Maintain the integrity and confidentiality of stored information
Understand business Real unit · Pearson Education Ltd
What you'll be able to do
- Understand organisational structures, including different types of structures and their impact on business operations.
- Understand the business environment, including external factors such as economic conditions, competition, and regulations.
- Understand the principles of business planning and finance within an organisation, including budgeting, forecasting, and financial reporting.
- Understand business reporting within an organisation, including the purpose, content, and format of different types of reports.
- Understand the principles of management responsibilities and accountabilities within an organisation, including delegation, supervision, and performance management.
Understand customers Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the different types of customers an organisation may encounter
- Understand the value of customers to an organisation
- Understand the importance of customer loyalty to an organisation
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Core NOS Template
- Standard
Deliver products and services to customers
- Standard
Manage own performance in a continuing airworthiness environment
- Standard
Procure goods and services to maintain provision
- Standard
Procure health care services for individuals
- Standard
Respond to complaints and resolve problems within your organisational service standards
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Pearson Education Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Chair and lead meetingsCollaborate with other departmentsCommunicate work-related informationContribute to meetings in a business environmentDeliver a presentationDeliver customer serviceDevelop a presentationDevelop working relationships with colleagues
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Manage conflict within a team” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Participate in a project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Health and Safety Procedures in the Workplace” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Principles of equality and diversity in the workplace” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Core NOS Template
- Deliver products and services to customers
- Manage own performance in a continuing airworthiness environment
- Procure goods and services to maintain provision
- Procure health care services for individuals
- Respond to complaints and resolve problems within your organisational service standards
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Chair and lead meetings, one of this qualification's own units.
Applied to your own work
This unit equips learners with the skills to prepare for, chair, and lead meetings effectively. Learners will develop abilities to facilitate discussions, manage time, ensure decisions are made, and handle post-meeting actions professionally.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Pearson BTEC Level 2 Diploma in Team Leading
28 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Chair and lead meetings
- Collaborate with other departments
- Communicate work-related information
- Contribute to meetings in a business environment
- Deliver a presentation
- Deliver customer service
and 22 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.