UK

United Kingdom · Internal consulting · Principal/Manager (12-16 years)

Operational Excellence Consultant Manager

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports5-8 reports
  • Reports toDirector, Business Transformation
  • UK framework levelUsually someone running a function, or a director

Also advertised as Head of Operational Excellence · Process Improvement Lead · Business Transformation Manager

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Level 6 Award in Leading Organisational Change Institute of Sales Professionals · Level 6 · covers 1 of 9 standards
Level 6 Certificate in Professional Sales Institute of Sales Professionals · Level 6 · covers 1 of 9 standards
iCQ Level 5 Diploma in Management and Leadership iCan Qualifications Limited · Level 5 · covers 1 of 9 standards
Qualifi Level 5 Extended Diploma in Business Management Qualifi Ltd · Level 5 · covers 1 of 9 standards
Focus Awards Level 5 Diploma in Management and Leadership (RQF) Focus Awards Limited · Level 5 · covers 1 of 9 standards
ETCAL Level 4 NVQ Diploma in Business Improvement Techniques ETC Awards Limited · Level 4 · covers 1 of 9 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Lead Organisational Change Level 6 Award in Leading Organisational Change
Business Process Management iCQ Level 5 Diploma in Management and Leadership
Business Operations Qualifi Level 5 Extended Diploma in Business Management
Leading the carrying out of Six Sigma process mapping ETCAL Level 4 NVQ Diploma in Business Improvement Techniques

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Frontier Fluency the next wave, beyond mainstream AI
Your Plan Illustration

Built for Operational Excellence Consultant Manager

4 units that map to this job, from the qualifications that cover it.

  1. Lead Organisational Change Institute of Sales Professionals · covers 1 of 9 standards Level 6
  2. Business Process Management iCan Qualifications Limited · covers 1 of 9 standards Level 5
  3. Business Operations Qualifi Ltd · covers 1 of 9 standards Level 5
  4. Leading the carrying out of Six Sigma process mapping ETC Awards Limited · covers 1 of 9 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an Operational Excellence Consultant Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI Ethics & Governance for Process Automation
  • Digital Twin Simulation for Process Optimisation
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Operational Excellence Consultant Manager plan as you set up, starting with the free Automation Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

An Operational Excellence Consultant Manager builds and guides a team that fixes operational problems within a business unit. This work sets the direction for how processes improve, making sure changes lead to measurable results. It carries responsibility for part of the operational budget, aiming to make work easier for colleagues and customers alike.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Microsoft Visio / Lucidchart / Signavio (or similar) Strategic

Overseeing the standardisation of process mapping conventions, evaluating new process modelling platforms, and ensuring consistency across all team outputs. You'll be thinking about how these tools support enterprise process architecture.

Celonis / UiPath Process Mining (or similar) Architect

Defining the enterprise process mining strategy, selecting and deploying new process mining tools, and interpreting high-level insights to inform strategic decisions. You'll be guiding your team on advanced analysis and business case development from these platforms.

Excel (Power Query, Pivot Tables) / Minitab Strategic

Overseeing the analytical standards for the entire OpEx function, ensuring data integrity, and providing expert guidance to your team on complex statistical analysis and data transformation challenges. You'll be reviewing their most complex models.

Power BI / Tableau Strategic

Managing the enterprise deployment of BI platforms for executive reporting on transformation programmes, defining key metrics, and ensuring dashboards provide actionable insights for senior leadership. You'll be guiding your team on advanced visualisation techniques.

Jira / Confluence / Miro / MS Teams Strategic

Setting standards for how the entire transformation portfolio is managed and documented, configuring enterprise-level workflows, and ensuring effective virtual collaboration across your team and with stakeholders.

SAP S/4HANA / Salesforce / Oracle NetSuite (Interaction) Strategic

Advising on how process improvements will impact enterprise system architecture, understanding the strategic implications of system integrations, and guiding your team on data extraction and flow across major enterprise platforms.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Project Prioritisation & Scope Proposes to supervisor, executes assigned tasks. Proposes to manager, takes ownership of project scope within guidelines. Defines project scope, makes technical decisions, consults Director on strategic changes.
Budget Allocation No authority. Follows budget guidelines. Manages project expenses within allocated budget (e.g., £5K-£10K). Recommends budget for workstreams up to £50K, requires Director approval.
Team Hiring & Performance No authority. Provides feedback on peers. No direct authority. May informally mentor new joiners. Mentors 0-2 junior analysts, provides input on performance reviews.
Methodology & Tool Selection Uses prescribed tools and methodologies. Chooses appropriate standard tools for routine problems. Selects specific tools and methodologies for projects within established frameworks.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

P&L Cost Reduction/Revenue Enablement
The hard-dollar savings or new revenue streams your team's projects directly generate or enable.
Target · Deliver >£5M in documented hard-dollar savings or enabled revenue annually.

Your team's redesign of the Order-to-Cash process resulted in a £2.5M reduction in processing costs and a 5% uplift in on-time delivery, leading to £3M in enabled revenue from improved customer satisfaction.

Enterprise KPI Improvement
Measurable improvements in key corporate metrics that reflect operational health.
Target · Measurably improve a key corporate metric (e.g., reduce Order-to-Cash cycle by 10 days, improve customer onboarding time by 20%).

Your team's efforts reduced the average customer onboarding time from 30 days to 22 days, directly impacting customer satisfaction scores and reducing churn.

Capability Maturity Uplift
Advancing the organisation's continuous improvement maturity level within your assigned business unit.
Target · Advance the organisation's continuous improvement maturity level (e.g., from Level 2 'Defined' to Level 3 'Managed') within 18 months.

Through structured training, consistent methodology application, and robust governance, your business unit moved from ad-hoc process fixes to a truly 'managed' approach, as evidenced by our internal maturity assessment.

Project Portfolio ROI
The overall return on investment across all the projects your team manages.
Target · Achieve a minimum 3:1 ROI on the total investment in your team's project portfolio annually.

Your team's projects cost £1.5M in resources and tooling but delivered £4.8M in documented benefits, hitting a 3.2:1 ROI.

Strategic Influence & Sponsorship
Your ability to build strong relationships with senior leaders, earning their trust and securing their active sponsorship for your team's initiatives.
  • You're regularly invited to strategic planning sessions, VPs proactively seek your input on operational challenges, and you consistently secure executive sponsorship and budget for new programmes. Senior leaders champion your team's work, not just tolerate it.
Team Development & Retention
How well you mentor, develop, and retain your team of consultants, building a high-performing and engaged group.
  • Your team members consistently meet or exceed their development goals, internal mobility for your team is strong, and your team's engagement scores are above the company average. You're known as a manager who genuinely invests in their people.
Methodology & Standards Adoption
Ensuring your team consistently applies our agreed-upon OpEx methodologies and standards, driving quality and consistency.
  • Project documentation consistently follows our templates, audit reviews show high adherence to Lean Six Sigma principles, and your team members are seen as exemplars in applying our frameworks. You're the one ensuring we're not just 'doing' OpEx, but 'doing it right'.
Innovation & Best Practice Sharing
Bringing new ideas and approaches to the table, both within your team and across the wider Internal Consulting department.
  • You're regularly sharing insights from industry trends, your team is piloting new tools or techniques (e.g., AI for process mining), and you contribute actively to our internal knowledge base and community of practice. You don't just follow the playbook
  • you help write the next chapter.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Big, Messy Organisational Problems

You'll be energised by the challenge of taking a complex, multi-departmental issue with no clear answer and systematically working with your team to diagnose, design, and implement a solution. The bigger the puzzle, the more you'll enjoy it.

Spending a Friday afternoon mapping out a new strategy for reducing customer churn across Sales, Marketing, and Operations, knowing it'll take months but will have a huge impact.

Building and Developing High-Performing Teams

You'll get a real kick out of mentoring your consultants, seeing them grow, and helping them navigate tricky projects. Their success is your success, and you'll actively invest in their development, coaching them through challenges and celebrating their wins.

One of your junior consultants successfully leads their first Kaizen event, and you feel immense pride watching them present the results to a senior leadership team.

Driving Tangible, Bottom-Line Impact

You're not content with just 'good ideas.' You want to see your team's work translate into real, measurable improvements—whether that's millions in savings, faster processes, or happier customers. The financial and operational impact is what truly drives you.

Presenting the quarterly P&L impact of your team's projects to the Director, knowing you've collectively delivered significant value.

What frustrates people
  • The 'Authority Void': Spending weeks developing a data-backed recommendation, only to have it ignored by a powerful department head because 'it's not their priority right now' or 'we don't have the budget'.
  • Historical Amnesia: Presenting a brilliant 'to-be' process, only for a veteran employee to casually mention, 'We tried that in 2015. The system can't handle it, and Bob in Finance will never approve it.'
  • Data Janitor Duty (for your team): Realising that 50% of your team's 'analysis' time is actually spent cleaning, reconciling, and begging for access to messy data from three different legacy systems, despite your best efforts to streamline.
  • The Pandora's Box Programme: A 'quick win' you assigned your team uncovers a decade of undocumented workarounds, turning it into a political landmine that nobody wants to touch, forcing you to manage the fallout.
  • Sponsor Evaporation: Your key executive sponsor, who provided all your political air cover, leaves the company mid-programme, leaving your initiatives exposed and vulnerable, and requiring you to re-build relationships.
  • The 'Process Police' Stigma: Constantly fighting the perception that your team are just bureaucrats with clipboards who don't understand the nuances of the 'real work', despite your best efforts to be collaborative.
What this role does not give you
  • A quiet, predictable routine: Things change quickly here, and your priorities will shift with the business.
  • Direct operational control: You're an internal consultant, so you advise and influence, you don't directly run the operations.
  • Guaranteed implementation: Even with the best plans, organisational politics or budget constraints can derail projects.
  • Freedom from difficult conversations: You'll need to challenge senior leaders and deliver tough feedback to your team.

8Who you work with

This role directly shapes the operational effectiveness of a key business unit. You're not just improving processes; you're building the capability within the organisation to continuously improve, influencing how we think about efficiency and customer experience. Your decisions will impact millions in P&L, either through direct cost savings or by enabling revenue growth through smoother operations. Frankly, you're a critical lever for our overall business performance.

Inside the business
  • Director, Business Transformation (your boss)
  • VPs of Operations, Finance, Product, and Customer Service (your key clients)
  • Senior Leadership Team (SteerCo members)
  • IT Leadership (for system changes and data access)
  • HR Business Partners (for organisational design and talent management)
Outside the business
  • External vendors or technology partners (for new tools or services)
  • Industry bodies and research organisations (for benchmarking and best practices)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (10+ years) in a dedicated operational excellence or internal consulting role, with at least 3-5 years leading teams or major programmes.
  • Demonstrable track record of delivering significant, measurable P&L impact through process improvement initiatives.
  • Expert-level proficiency in Lean Six Sigma (Black Belt certification highly preferred) and strong experience with Agile methodologies.
  • Extensive experience in stakeholder management, including influencing and presenting to VP and C-suite level executives.
  • A solid understanding of enterprise systems (e.g., SAP, Salesforce) and how they support or hinder business processes.
  • Experience managing a budget of at least £250K for projects or a smaller team.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Process Mining & Predictive Analytics

Process mining is moving beyond just 'what happened' to 'what will happen'. You'll need to guide your team in using process mining to predict future bottlenecks, compliance risks, and customer churn, allowing for proactive intervention rather than reactive fixes.

Predictive process monitoring · Prescriptive process optimisation · Integration with RPA and intelligent automation · Advanced event log data preparation

  • This quarter: Review advanced features of Celonis or UiPath Process Mining, focusing on predictive capabilities.
  • Next quarter: Challenge your team to build one predictive model based on process mining data.
  • Month 6: Explore how to integrate process mining insights directly into operational dashboards for real-time decision support.
  • Month 9: Evaluate new process mining vendors or features that offer stronger predictive or prescriptive capabilities.

Quick win: Ask your team to identify the top 3 process deviations or bottlenecks they see in current process mining dashboards. Then, challenge them to brainstorm what data points might predict these issues before they occur.

Enterprise Architecture & Integration Concepts

Operational excellence increasingly means understanding how processes span multiple enterprise systems. You'll need to grasp enterprise architecture principles to design truly integrated, end-to-end processes that aren't siloed by technology.

Application Programming Interfaces (APIs) and microservices · Data warehousing and data lakes · Cloud architecture principles (IaaS, PaaS, SaaS) · Security and compliance in integrated systems

  • This quarter: Schedule informal chats with our IT Enterprise Architects to understand our current landscape.
  • Next quarter: Read an introductory book or online course on enterprise architecture fundamentals.
  • Month 6: When reviewing your team's process designs, actively challenge them on system integration points and data flow.
  • Month 9: Participate in a cross-functional working group focused on a major system integration project.

Quick win: For your next major process improvement, map out not just the process steps, but also every system involved and how data moves between them. This visual will highlight integration gaps immediately.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and workshops on operational excellence, process mining, and business transformation.
  • Actively participate in professional networks (e.g., LinkedIn groups, local OpEx meetups) to share knowledge and learn from peers.
  • Mentor junior colleagues, as teaching is often the best way to deepen your own understanding.
  • Read leading books and articles on management, leadership, and organisational change.
  • Seek out opportunities to present your team's work internally and externally, building your personal brand and our department's reputation.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI Ethics & Governance for Process Automation

As we increasingly use AI and automation in our processes (e.g., RPA, intelligent document processing), understanding the ethical implications, bias, and governance frameworks becomes critical. Getting this wrong can lead to reputational damage, regulatory fines, and customer distrust.

  • Algorithmic bias detection and mitigation
  • Explainable AI (XAI) in process automation
  • Data privacy and security in AI workflows
  • Human-in-the-loop (HITL) design

Digital Twin Simulation for Process Optimisation

Traditional process mapping is static. Digital twins allow us to create dynamic, virtual models of our operations, simulating changes and predicting outcomes before we implement them in the real world. This reduces risk, accelerates decision-making, and allows for continuous 'what if' analysis.

  • Process modelling languages (e.g., BPMN 2.0 for simulation)
  • Discrete Event Simulation (DES)
  • Data integration for real-time process mirroring
  • Scenario analysis and optimisation algorithms

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma (Master Black Belt or equivalent)
  • Value Stream Mapping (VSM) & Process Architecture
  • Advanced Change Management (Kotter, ADKAR, Prosci)
  • Business Process Management (BPM) & Governance
  • Agile for Business Processes & Transformation

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior Operational Excellence Consultant (Internal Promotion)

    3-5 years as a Senior Consultant

    Skills to master

    • Leading complex, cross-functional projects end-to-end, mentoring junior team members, navigating significant stakeholder politics, and demonstrating consistent delivery of measurable impact. You'll need to show you can manage programmes, not just projects.

    You're ready to move on when

    • Successfully led 3+ major transformation projects with documented benefits.
    • Consistently received positive feedback from senior stakeholders on your influence and communication.
    • Actively mentored junior consultants, helping them grow and succeed.
    • Proactively identified and scoped new improvement opportunities for the business.
  2. 2

    External Management Consultant (from a Big 4 or boutique firm)

    8-12 years in external consulting, with a focus on operations or process improvement.

    Skills to master

    • Adapting to an internal client model, building long-term relationships rather than project-based ones, and understanding the nuances of our specific industry and company culture. You'll need to translate your external experience into internal impact.

    You're ready to move on when

    • Experience managing engagement teams and client relationships.
    • Proven ability to deliver strategic recommendations and oversee implementation.
    • Strong understanding of operational best practices across various sectors.
    • A desire to build and lead a team rather than solely advise clients.
  3. 3

    Senior Manager in an Operational Role (Internal Transfer)

    5-7 years in a senior operational role (e.g., Head of Operations, Process Owner) with a strong track record of driving internal improvements.

    Skills to master

    • Developing a broader, more strategic view of operational excellence beyond your specific function, adopting consulting methodologies, and learning how to influence across departmental silos without direct authority. You'll need to shift from 'doing' to 'leading change'.

    You're ready to move on when

    • Successfully led significant process improvement initiatives within your own function.
    • Demonstrated strong analytical and problem-solving capabilities.
    • A clear passion for continuous improvement and a desire to scale that impact.
    • Proven ability to manage and develop a team.

15Where this role leads

The long view: This work can lead to senior operational leadership roles, or to running a business unit with full responsibility for its results.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Operational Excellence Consultant Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Lead Organisational Change, worked against Operational Excellence Consultant Manager.

Lead Organisational Change Level 6

Applied to your work in Operational Excellence Consultant Manager

This unit aims to provide learners with a comprehensive understanding of organisational change, including various models and influencing factors. Learners will be able to effectively communicate a change vision to stakeholders and lead the change process, managing resistance to ensure successful implementation.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Operational Excellence Consultant Manager
  • Lean Six Sigma (Master Black Belt or equivalent)
  • Value Stream Mapping (VSM) & Process Architecture
  • Advanced Change Management (Kotter, ADKAR, Prosci)
  • Business Process Management (BPM) & Governance
  • Agile for Business Processes & Transformation
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Operational Excellence Consultant Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director, Business Transformation (L6)

    3-5 years in the Manager role

    You'll move from managing a team and a business unit's OpEx strategy to setting the multi-year transformation agenda for an entire business unit or region. This involves owning larger P&L impacts (typically £2M-£10M+) and managing multiple OpEx Managers.

    • Advanced financial modelling for business cases
    • Complex vendor negotiation and contract management
    • Organisational change leadership at scale
    • Risk management for major transformation programmes
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing an Operational Excellence team means you're constantly looking for ways to make things smoother, faster, and more impactful. AI isn't just a buzzword; it's a game-changer for how your team discovers, analyses, and implements process improvements. Imagine your consultants spending less time on tedious data crunching and more time on strategic problem-solving and stakeholder engagement.

We're building an AI-first culture here. Our internal AI Hub offers tools and guidance specifically designed to help OpEx professionals like your team cut through the noise. This isn't about replacing people; it's about giving your consultants superpowers, freeing them up to tackle bigger, more complex challenges and deliver even greater value.

Automated Process Discovery & Mapping

Imagine your team feeding system logs into an AI-powered process mining tool. It automatically generates detailed 'as-is' maps, identifies deviations, and flags bottlenecks in minutes, not weeks. This means your consultants spend less time interviewing and more time designing the 'to-be' state and driving change.

AI-Assisted Root Cause Analysis

Your consultants can feed interview transcripts, performance data, and process documents into an LLM. It'll quickly identify recurring themes, contradictions, and potential causal relationships, giving them a strong head start on Fishbone diagrams or 5 Whys analyses. This accelerates the 'Analyse' phase significantly.

Smart Change Management Comms

Provide an AI with your project charter, stakeholder analysis, and 'to-be' process. It can draft tailored communication plans, training outlines, and FAQ documents for different audiences – from executive summaries to frontline instructions. This means your team can focus on the strategy of change, not just the writing.

Instant Best Practice & Benchmarking

Deploy an AI agent to instantly scan industry reports, academic papers, and case studies. It can synthesise best practices and performance benchmarks for specific processes (e.g., 'best-in-class procure-to-pay cycle times in CPG'), giving your team rapid, data-backed insights without hours of manual research.

Common questions

Common questions

How do you become an Operational Excellence Consultant Manager?

Common routes in include Senior Operational Excellence Consultant (Internal Promotion) (3-5 years as a Senior Consultant), External Management Consultant (from a Big 4 or boutique firm) (8-12 years in external consulting, with a focus on operations or process improvement.) and Senior Manager in an Operational Role (Internal Transfer) (5-7 years in a senior operational role (e.g., Head of Operations, Process Owner) with a strong track record of driving internal improvements.). Times vary with prior experience.

Where can an Operational Excellence Consultant Manager progress to?

This role can lead on to Director, Business Transformation (3-5 years in the Manager role), depending on the skills you build.

What new skills matter most for an Operational Excellence Consultant Manager?

Increasingly, AI Ethics & Governance for Process Automation and Digital Twin Simulation for Process Optimisation. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 6

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in internal consulting

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built in this role transfer well beyond one industry. They can lead to external consulting work, senior operational leadership elsewhere, or setting up an independent consulting practice. Diagnosing problems, designing solutions and leading change are skills valued across many fields.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.