iCan Qualifications Limited · RQF Level 5
iCQ Level 5 Diploma in Management and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits39
- Guided learning194 hours
- Units in this qualification27
Awarded by iCan Qualifications Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This Level 5 diploma is aimed at individuals in management and leadership roles. It covers areas such as innovation, change management, business administration, customer relationship management, risk management, and budget control within an organisation.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Budget ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of internal factors, such as organisational structure and resources, on budgetary planning within a business
- Understand the impact of external factors, such as economic conditions and market trends, on budgetary planning within a business
- Understand how to manage a budget effectively, including monitoring expenditure and identifying variances
- Understand how to analyse cost information in a business, including fixed costs, variable costs, and break-even analysis
Business Administration SystemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and components of different administrative systems used in organisations
- Understand how systems thinking, including interdependencies and feedback loops, affects the administrative performance of organisations
- Understand the role of organisational policies and procedures in meeting customer requirements and ensuring consistent service delivery
Business Process ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the techniques used to design a business process, including process mapping and analysis.
- Understand how to design a sustainable business process, considering environmental and social factors.
- Understand the need for the continuous management of business processes, including monitoring, evaluation, and improvement.
Business Risk ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand business risk concepts, including different types of risk and their potential impact on organisational objectives
- Understand how to identify potential risks and assess their probability and potential impact on the business
- Understand business resilience and the management of risk, including strategies for mitigating risk and recovering from disruptions
Corporate Communications'Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of effective corporate communication for organisational success and reputation management
- Understand the various dimensions of corporate communication processes, including internal and external communication channels
- Understand how to plan and develop a comprehensive organisational communication strategy that supports business objectives
Corporate Social Responsibility and SustainabilityReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the characteristics of corporate social responsibility and sustainability
- Understand the impact of corporate social responsibility and sustainability strategy on business performance
- Understand the strategic requirement for corporate social responsibility and sustainability
- Understand ethical approaches to leadership and management
Customer Relationship ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in an organisation, including its impact on customer loyalty and profitability
- Understand methods to improve the management of customer relationships in an organisation, including the use of CRM systems and customer service strategies
Human Resource ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of human resource management in supporting organisational success
- Understand how to effectively recruit employees, including attracting, selecting, and onboarding suitable candidates
- Understand how to reward employees in order to motivate them, improve performance, and retain valuable staff
- Understand the mechanisms and legal requirements for the cessation of employment, including resignation, retirement, and dismissal
Managing Information and KnowledgeReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the need to manage information effectively within organisations to support decision-making and operational efficiency.
- Understand the importance of managing knowledge as a strategic asset to foster innovation and learning within organisations.
- Understand the role of Information and Communication Technology (ICT) in facilitating the storage, retrieval, and sharing of information and knowledge.
- Understand how a well-defined knowledge management strategy can contribute to a sustainable competitive advantage for an organisation.
Managing personal and professional developmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the factors which influence the need for personal and professional development
- Understand how to plan for personal and professional development
- Understand how to implement and monitor a personal professional development plan
Marketing ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the contribution of marketing activities to the achievement of organisational objectives
- Understand how to formulate marketing mix proposals that exploit identified marketing opportunities
- Understand how to develop a comprehensive marketing strategy for an organisation
Principles of Business Skills Needed for Proposals and PitchesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand various methods for researching and analysing a target market, including identifying customer needs, market trends, and competitive landscape.
- Understand the key areas that need to be analysed before developing a business proposal, such as financial viability, operational feasibility, and market potential.
- Understand the process of creating a comprehensive business proposal, including defining the business opportunity, outlining the proposed solution, and presenting a financial plan.
- Understand the importance of thoroughly checking the business proposal for accuracy and completeness before circulating it to relevant stakeholders for review and approval.
Principles of Customer Service ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of management in customer service environments
- Understand how to effectively manage recruitment and training initiatives to support excellent customer service delivery
- Understand the key aspects of managing customer service delivery to meet organisational objectives
- Understand the value of monitoring, evaluating, and implementing continuous improvement strategies in customer service delivery
Principles of Innovation and Change ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the reasons why innovation and change are essential for organisational success and sustainability
- Understand how organisational culture can be shaped to foster creativity, experimentation, and innovation
- Understand key principles, theories, and models that underpin effective change management in organisations
- Understand the critical role of communication and relationship management in facilitating successful change processes and minimising resistance
Principles of Operational PlanningReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various activities involved in operations management, including planning, organising, and controlling resources to deliver goods or services.
- Understand the relationship between efficient and effective operations and overall business performance, including profitability, customer satisfaction, and market share.
- Understand the critical role of administration in supporting operations management, ensuring smooth processes, and maintaining accurate records.
Principles of business financeReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of business finance within a management context
- Understand the commercial implications of managerial decisions on business finance
Principles of management and leadershipReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand different leadership and management theories and principles, including their historical context and practical applications.
- Understand a range of leadership styles and their impact on team performance and organisational culture.
- Understand the principles of motivation and empowerment and how they can be used to enhance employee engagement and productivity.
- Understand the processes involved in managing performance, including setting objectives, providing feedback, and addressing performance issues.
Product and/or Service Portfolio ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the requirement for a well-defined product and/or service portfolio within an organisation to meet market demands and business goals
- Understand how to develop a comprehensive and effective portfolio of products and/or services that aligns with the organisation's strategic objectives
Quality Management in an OrganisationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the core concept of Total Quality Management (TQM) as a management approach focused on continuous improvement and customer satisfaction.
- Understand the organisational culture required to effectively embed TQM principles, including a commitment to quality, teamwork, and employee involvement.
- Understand the various systems and processes that support TQM implementation, such as quality control procedures, data analysis tools, and feedback mechanisms.
Staff Recruitment and SelectionReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of legislation on the recruitment and selection process, including equality laws and data protection regulations
- Understand how to recruit personnel to meet an identified gap in staff resources, including job analysis and advertising
- Understand how to conduct a selection process, including shortlisting, interviewing, and assessment methods
Stakeholder engagement and managementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the expectations of organisational stakeholder groups
- Understand the process of stakeholder engagement and its value to an organisation
- Understand how to develop and improve stakeholder relationship management
Strategic Business Management and PlanningReal unit · iCan Qualifications Limited
What you'll be able to do
- Evaluate processes by which organisations identify their goals and values
- Understand the impact of internal and external factors on organisations
- Understand the strategies that organisations use to achieve competitive advantage
- Understand the environmental factors that affect strategic business management and planning
Strategic Decision-makingReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the critical role of information in supporting effective strategic decision-making processes
- Understand how information systems can be used to support various business activities and improve organisational performance
- Understand quantitative approaches and techniques that can be applied to strategic decision-making
- Understand systems approaches to strategic decision-making, including considering the interconnectedness of different organisational elements
Strategic Project ManagementReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of strategic objectives on project selection and management, including alignment with organisational goals
- Understand the elements of a project planning process, including defining scope, setting timelines, and allocating resources
- Understand how to implement the project plan, including managing risks, monitoring progress, and communicating with stakeholders
- Understand how to evaluate the outcomes of a project against strategic objectives and identify lessons learned for future projects
Successful Business Team DevelopmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key characteristics of successful business teams and the factors that contribute to their effectiveness
- Understand how to develop successful business teams, including team formation, role allocation, and conflict resolution strategies
Understand How to Manage Work Activities to Improve Business PerformanceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of well-defined business processes in delivering outcomes that are aligned with business goals and objectives
- Understand how work plans are developed, implemented, and resourced within an organisation
- Understand how to monitor work plans and systems to improve overall organisational performance and efficiency
- Understand health and safety requirements and best practices when managing business activities and teams
Understanding organisational structure, culture, and valuesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the development and role of organisational structures in organisational effectiveness
- Understand how organisational culture is developed and the value of a high-performance culture
- Understand the relationship between organisational values and organisational culture and behaviour
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Business Management
- Develop and implement information management policies and standards
- Lead Information Management Operations
- Manage Business Processes
- Manage information, knowledge and communication systems
- Manage the products or services portfolio to maintain competitiveness
- Model Business Processes
- Portfolio Management
Where this can lead
Corporate Communications Manager
Your journey here as a Corporate Communications Manager is just one step on a path that can lead to significant influence and impact at the highest levels of any organisation. We're looking for someone who sees this not just as a job, but as a genuine career in shaping how companies connect with the world.
See the whole journey →Showing 6 roles, drawn from 699 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain an understanding of budget management within a business context, examining the impact of internal and external factors on budgetary planning. The unit covers effective budget management techniques, cost information analysis, and the identification of variances to support financial control.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 5 Diploma in Management and Leadership
27 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications'
- Corporate Social Responsibility and Sustainability
and 21 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.