How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
This Level 5 diploma is aimed at individuals in management and leadership roles. It covers areas such as innovation, change management, business administration, customer relationship management, risk management, and budget control within an organisation.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Budget Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of internal factors, such as organisational structure and resources, on budgetary planning within a business
- Understand the impact of external factors, such as economic conditions and market trends, on budgetary planning within a business
- Understand how to manage a budget effectively, including monitoring expenditure and identifying variances
- Understand how to analyse cost information in a business, including fixed costs, variable costs, and break-even analysis
Business Administration Systems Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and components of different administrative systems used in organisations
- Understand how systems thinking, including interdependencies and feedback loops, affects the administrative performance of organisations
- Understand the role of organisational policies and procedures in meeting customer requirements and ensuring consistent service delivery
Business Process Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the techniques used to design a business process, including process mapping and analysis.
- Understand how to design a sustainable business process, considering environmental and social factors.
- Understand the need for the continuous management of business processes, including monitoring, evaluation, and improvement.
Business Risk Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand business risk concepts, including different types of risk and their potential impact on organisational objectives
- Understand how to identify potential risks and assess their probability and potential impact on the business
- Understand business resilience and the management of risk, including strategies for mitigating risk and recovering from disruptions
Corporate Communications' Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of effective corporate communication for organisational success and reputation management
- Understand the various dimensions of corporate communication processes, including internal and external communication channels
- Understand how to plan and develop a comprehensive organisational communication strategy that supports business objectives
Corporate Social Responsibility and Sustainability Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the characteristics of corporate social responsibility and sustainability
- Understand the impact of corporate social responsibility and sustainability strategy on business performance
- Understand the strategic requirement for corporate social responsibility and sustainability
- Understand ethical approaches to leadership and management
Customer Relationship Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in an organisation, including its impact on customer loyalty and profitability
- Understand methods to improve the management of customer relationships in an organisation, including the use of CRM systems and customer service strategies
Human Resource Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of human resource management in supporting organisational success
- Understand how to effectively recruit employees, including attracting, selecting, and onboarding suitable candidates
- Understand how to reward employees in order to motivate them, improve performance, and retain valuable staff
- Understand the mechanisms and legal requirements for the cessation of employment, including resignation, retirement, and dismissal
Managing Information and Knowledge Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the need to manage information effectively within organisations to support decision-making and operational efficiency.
- Understand the importance of managing knowledge as a strategic asset to foster innovation and learning within organisations.
- Understand the role of Information and Communication Technology (ICT) in facilitating the storage, retrieval, and sharing of information and knowledge.
- Understand how a well-defined knowledge management strategy can contribute to a sustainable competitive advantage for an organisation.
Managing personal and professional development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the factors which influence the need for personal and professional development
- Understand how to plan for personal and professional development
- Understand how to implement and monitor a personal professional development plan
Marketing Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the contribution of marketing activities to the achievement of organisational objectives
- Understand how to formulate marketing mix proposals that exploit identified marketing opportunities
- Understand how to develop a comprehensive marketing strategy for an organisation
Principles of Business Skills Needed for Proposals and Pitches Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand various methods for researching and analysing a target market, including identifying customer needs, market trends, and competitive landscape.
- Understand the key areas that need to be analysed before developing a business proposal, such as financial viability, operational feasibility, and market potential.
- Understand the process of creating a comprehensive business proposal, including defining the business opportunity, outlining the proposed solution, and presenting a financial plan.
- Understand the importance of thoroughly checking the business proposal for accuracy and completeness before circulating it to relevant stakeholders for review and approval.
Principles of Customer Service Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the fundamental principles of management in customer service environments
- Understand how to effectively manage recruitment and training initiatives to support excellent customer service delivery
- Understand the key aspects of managing customer service delivery to meet organisational objectives
- Understand the value of monitoring, evaluating, and implementing continuous improvement strategies in customer service delivery
Principles of Innovation and Change Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the reasons why innovation and change are essential for organisational success and sustainability
- Understand how organisational culture can be shaped to foster creativity, experimentation, and innovation
- Understand key principles, theories, and models that underpin effective change management in organisations
- Understand the critical role of communication and relationship management in facilitating successful change processes and minimising resistance
Principles of Operational Planning Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the various activities involved in operations management, including planning, organising, and controlling resources to deliver goods or services.
- Understand the relationship between efficient and effective operations and overall business performance, including profitability, customer satisfaction, and market share.
- Understand the critical role of administration in supporting operations management, ensuring smooth processes, and maintaining accurate records.
Principles of business finance Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of business finance within a management context
- Understand the commercial implications of managerial decisions on business finance
Principles of management and leadership Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand different leadership and management theories and principles, including their historical context and practical applications.
- Understand a range of leadership styles and their impact on team performance and organisational culture.
- Understand the principles of motivation and empowerment and how they can be used to enhance employee engagement and productivity.
- Understand the processes involved in managing performance, including setting objectives, providing feedback, and addressing performance issues.
Product and/or Service Portfolio Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the requirement for a well-defined product and/or service portfolio within an organisation to meet market demands and business goals
- Understand how to develop a comprehensive and effective portfolio of products and/or services that aligns with the organisation's strategic objectives
Quality Management in an Organisation Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the core concept of Total Quality Management (TQM) as a management approach focused on continuous improvement and customer satisfaction.
- Understand the organisational culture required to effectively embed TQM principles, including a commitment to quality, teamwork, and employee involvement.
- Understand the various systems and processes that support TQM implementation, such as quality control procedures, data analysis tools, and feedback mechanisms.
Staff Recruitment and Selection Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of legislation on the recruitment and selection process, including equality laws and data protection regulations
- Understand how to recruit personnel to meet an identified gap in staff resources, including job analysis and advertising
- Understand how to conduct a selection process, including shortlisting, interviewing, and assessment methods
Stakeholder engagement and management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the expectations of organisational stakeholder groups
- Understand the process of stakeholder engagement and its value to an organisation
- Understand how to develop and improve stakeholder relationship management
Strategic Business Management and Planning Real unit · iCan Qualifications Limited
What you'll be able to do
- Evaluate processes by which organisations identify their goals and values
- Understand the impact of internal and external factors on organisations
- Understand the strategies that organisations use to achieve competitive advantage
- Understand the environmental factors that affect strategic business management and planning
Strategic Decision-making Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the critical role of information in supporting effective strategic decision-making processes
- Understand how information systems can be used to support various business activities and improve organisational performance
- Understand quantitative approaches and techniques that can be applied to strategic decision-making
- Understand systems approaches to strategic decision-making, including considering the interconnectedness of different organisational elements
Strategic Project Management Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the impact of strategic objectives on project selection and management, including alignment with organisational goals
- Understand the elements of a project planning process, including defining scope, setting timelines, and allocating resources
- Understand how to implement the project plan, including managing risks, monitoring progress, and communicating with stakeholders
- Understand how to evaluate the outcomes of a project against strategic objectives and identify lessons learned for future projects
Successful Business Team Development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key characteristics of successful business teams and the factors that contribute to their effectiveness
- Understand how to develop successful business teams, including team formation, role allocation, and conflict resolution strategies
Understand How to Manage Work Activities to Improve Business Performance Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the importance of well-defined business processes in delivering outcomes that are aligned with business goals and objectives
- Understand how work plans are developed, implemented, and resourced within an organisation
- Understand how to monitor work plans and systems to improve overall organisational performance and efficiency
- Understand health and safety requirements and best practices when managing business activities and teams
Understanding organisational structure, culture, and values Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the development and role of organisational structures in organisational effectiveness
- Understand how organisational culture is developed and the value of a high-performance culture
- Understand the relationship between organisational values and organisational culture and behaviour
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Business Management
- Standard
Develop and implement information management policies and standards
- Standard
Lead Information Management Operations
- Standard
Manage Business Processes
- Standard
Manage business processes
- Standard
Manage business processes
- Standard
Manage business processes
- Standard
Manage information, knowledge and communication systems
- Standard
Manage the products or services portfolio to maintain competitiveness
- Standard
Model Business Processes
- Standard
Portfolio Management
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 2 records
- 3 records
- 5 records
Showing 6 roles, drawn from 571 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Corporate Communications Manager
This work can lead to roles such as Director of Corporate Communications or Chief Communications Officer, shaping strategy and reputation at a higher level.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Budget ManagementBusiness Administration SystemsBusiness Process ManagementBusiness Risk ManagementCorporate Communications'Corporate Social Responsibility and SustainabilityCustomer Relationship ManagementHuman Resource Management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Marketing Management” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Human Resource Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budget Management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Business Administration Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Business Management
- Develop and implement information management policies and standards
- Lead Information Management Operations
- Manage Business Processes
- Manage information, knowledge and communication systems
- Manage the products or services portfolio to maintain competitiveness
- Model Business Processes
- Portfolio Management
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Budget Management, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain an understanding of budget management within a business context, examining the impact of internal and external factors on budgetary planning. The unit covers effective budget management techniques, cost information analysis, and the identification of variances to support financial control.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 5 Diploma in Management and Leadership
27 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications'
- Corporate Social Responsibility and Sustainability
and 21 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.