Focus Awards Limited · RQF Level 5
Focus Awards Level 5 Diploma in Management and Leadership (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits35
- Guided learning192 hours
- Units in this qualification25
Awarded by Focus Awards Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Focus Awards Level 5 Diploma in Management and Leadership (RQF) recognises skills and knowledge in management and leadership, allowing learners to apply this knowledge and skills to the national standard required by employers and proving competence in their role. This qualification offers a range of optional units covering different aspects of management and leadership, supporting the learner’s development, depending on their interests and requirements. The qualification is designed for learners aged 18 and over who want to progress into employment in a management and leadership role.
These are the units Focus Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Budget ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the impact of internal and external factors on budgetary planning within a business context.
- Understand how to effectively manage a budget, including monitoring expenditure and identifying variances.
- Understand how to analyse cost information within a business to inform budgetary decisions and improve financial performance.
Business Administration SystemsReal unit · Focus Awards Limited
What you'll be able to do
- Understand administrative systems and their functions
- Understand how systems thinking affects the administrative performance of organisations
- Understand the role of policies and procedures in meeting customer requirements within an organisation
Business Process ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the various techniques and methodologies used to design and optimise business processes.
- Understand how to design business processes that are sustainable, efficient, and aligned with organisational goals.
- Understand the importance of continuous monitoring, evaluation, and improvement in the ongoing management of business processes.
Business Risk ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand fundamental business risk concepts, including risk identification, assessment, and mitigation strategies.
- Understand how to effectively identify potential risks to a business and assess the probability of their occurrence.
- Understand the principles of business resilience and the importance of proactive risk management in ensuring business continuity.
Corporate CommunicationsReal unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of effective corporate communication within an organisation.
- Understand the various dimensions of corporate communication processes, including internal and external communication.
- Understand how to plan and develop an organisational communication strategy that aligns with business objectives.
Customer Relationship ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in achieving organisational objectives and maintaining a competitive advantage.
- Understand various methods and strategies that can be implemented to improve the management of customer relationships within an organisation.
Human Resource ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the role of human resource management within an organisation.
- Understand how to effectively recruit employees, including the development of job descriptions and selection processes.
- Understand how to reward employees in order to motivate and retain them, considering different reward strategies and their impact.
- Understand the mechanisms for cessation of employment, including legal requirements and best practice procedures.
Managing Information and KnowledgeReal unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of managing information and knowledge effectively within organisations
- Understand the role of ICT (Information and Communication Technology) in managing information and knowledge resources
- Understand the links between a knowledge management strategy and achieving competitive advantage for the organisation
Managing personal and professional developmentReal unit · Focus Awards Limited
What you'll be able to do
- Understand the various factors which influence the need for ongoing personal and professional development in the care sector
- Understand how to plan effectively for personal and professional development, setting realistic goals and identifying appropriate resources
Marketing ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the contribution of effective marketing management to the overall achievement of organisational objectives and strategic goals.
- Understand how to develop marketing mix proposals that effectively exploit identified marketing opportunities and target specific customer segments.
- Understand how to develop a comprehensive marketing strategy that aligns with the organisation's overall business strategy and market position.
Principles of Business Skills Needed for Proposals and PitchesReal unit · Focus Awards Limited
What you'll be able to do
- Understand ways of researching and analysing a market to identify opportunities and challenges.
- Understand the areas that need to be analysed before starting a business proposal, including financial viability and competitive landscape.
- Understand how to create a comprehensive and persuasive business proposal, including key elements and structure.
- Understand the importance of checking the business proposal for accuracy and completeness, and circulating it to the appropriate people for review and approval.
Principles of Customer Service ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the fundamental principles of management in the context of customer service operations.
- Understand how to manage recruitment and training processes to support the delivery of excellent customer service.
- Understand how to effectively manage customer service delivery channels and processes.
- Understand the value of monitoring, evaluating, and continuously improving customer service delivery to enhance customer satisfaction.
Principles of Innovation and Change ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the need for innovation and change within organisations, considering the evolving business landscape.
- Understand how organisational culture can be developed and maintained to promote innovation and creativity.
- Understand key principles, theories, and models relating to change management within organisations.
- Understand the critical role of effective communication and relationship management in facilitating successful change processes.
Principles of Management LeadershipReal unit · Focus Awards Limited
What you'll be able to do
- Understand various leadership and management theories and principles.
- Understand different leadership styles and their application in different situations.
- Understand the principles of motivation and empowerment within a team or organisation.
- Understand the processes involved in the effective management of performance.
Principles of Operational PlanningReal unit · Focus Awards Limited
What you'll be able to do
- Understand the range of activities that constitute operations management within an organisation.
- Understand the relationship between effective operations management and overall business performance.
- Understand the importance of efficient administration in supporting operations management activities.
Principles of business financeReal unit · Focus Awards Limited
What you'll be able to do
- Understand the role of business finance within a management context.
- Understand the commercial implications of managerial decisions on the financial performance of a business.
Quality Management in an OrganisationReal unit · Focus Awards Limited
What you'll be able to do
- Understand the concept of Total Quality Management (TQM) and its core principles.
- Understand the organisational culture needed to effectively embed TQM principles.
- Understand the systems and processes that support the implementation and maintenance of TQM.
Staff Recruitment and SelectionReal unit · Focus Awards Limited
What you'll be able to do
- Understand the impact of relevant legislation on the staff recruitment and selection process within the care sector
- Understand how to recruit personnel effectively to meet an identified gap in staff resources
- Understand how to conduct a fair and effective selection process for new staff
Stakeholder engagement and managementReal unit · Focus Awards Limited
What you'll be able to do
- Understand the expectations of different organisational stakeholder groups, including employees, customers, and shareholders.
- Understand the process of stakeholder engagement and its value to an organisation, including communication strategies and consultation methods.
- Understand how to develop and improve stakeholder relationship management to build trust and achieve organisational goals.
Strategic Business Management PlanningReal unit · Focus Awards Limited
What you'll be able to do
- Understand the fundamental principles of strategic planning within a business context.
- Understand the strategic effects that an organisational plan can have on the business.
- Make a valuable contribution to the development and implementation of a strategic plan.
Strategic Decision MakingReal unit · Focus Awards Limited
What you'll be able to do
- Understand the role of information in strategic decision-making processes within an organisation.
- Understand how information systems support various business activities and functions.
- Understand quantitative approaches that can be applied to strategic decision-making.
- Understand systems approaches to strategic decision-making, including their benefits and limitations.
Strategic Project ManagementReal unit · Focus Awards Limited
What you'll be able to do
- Understand how strategic objectives impact project selection and management decisions.
- Understand the key elements of a project planning process, including scope definition, resource allocation, and risk management.
- Understand how to implement a project plan effectively, ensuring adherence to timelines and budgets.
- Understand how to evaluate the outcomes of a project against its objectives and identify areas for improvement.
Successful Business Team DevelopmentReal unit · Focus Awards Limited
What you'll be able to do
- Understand the key characteristics of successful business teams within the care sector
- Understand how to develop successful business teams, considering factors such as team roles, communication, and conflict resolution
Understand How to Manage Work Activities to Improve Business PerformanceReal unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of business processes in delivering outcomes based on business goals and objectives, and how to optimise them for efficiency.
- Understand how work plans are developed, including setting targets, allocating resources, and defining responsibilities.
- Understand how to monitor work plans and systems to improve organisational performance, including identifying areas for improvement and implementing corrective actions.
- Understand health and safety requirements when managing business activities, ensuring compliance with relevant legislation and promoting a safe working environment.
Understanding organisational structure, culture, and valuesReal unit · Focus Awards Limited
What you'll be able to do
- Understand organisational structure, culture, and values and their impact on organisational performance.
- Understand how organisational culture is developed and maintained, and the value of fostering a high-performance culture.
- Understand the relationship between organisational values and organisational culture and behaviour, and how they influence employee engagement and productivity.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Lead Information Management Operations
- Manage Business Processes
Where this can lead
Senior HR Officer
Your journey here as a Senior HR Officer is a crucial stepping stone. We're investing in your development because we believe in growing our own talent. The path isn't always linear, but if you're curious, driven, and committed to making a real difference to people, the opportunities are vast. We're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 204 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will explore budget management within a business context, focusing on the impact of internal and external factors on budgetary planning. The unit covers managing budgets, monitoring expenditure, and analysing cost information to support financial control.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Focus Awards Level 5 Diploma in Management and Leadership (RQF)
25 units in this credential, in the order it lists them, awarded by Focus Awards Limited.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications
- Customer Relationship Management
and 19 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.