How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Focus Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Focus Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Focus Awards Limited.
The Focus Awards Level 5 Diploma in Management and Leadership (RQF) recognises skills and knowledge in management and leadership, allowing learners to apply this knowledge and skills to the national standard required by employers and proving competence in their role. This qualification offers a range of optional units covering different aspects of management and leadership, supporting the learner’s development, depending on their interests and requirements. The qualification is designed for learners aged 18 and over who want to progress into employment in a management and leadership role.
These are the units Focus Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Focus Awards Limited. It does the teaching and the mapping. Focus Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Budget Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the impact of internal and external factors on budgetary planning within a business context.
- Understand how to effectively manage a budget, including monitoring expenditure and identifying variances.
- Understand how to analyse cost information within a business to inform budgetary decisions and improve financial performance.
Business Administration Systems Real unit · Focus Awards Limited
What you'll be able to do
- Understand administrative systems and their functions
- Understand how systems thinking affects the administrative performance of organisations
- Understand the role of policies and procedures in meeting customer requirements within an organisation
Business Process Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the various techniques and methodologies used to design and optimise business processes.
- Understand how to design business processes that are sustainable, efficient, and aligned with organisational goals.
- Understand the importance of continuous monitoring, evaluation, and improvement in the ongoing management of business processes.
Business Risk Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand fundamental business risk concepts, including risk identification, assessment, and mitigation strategies.
- Understand how to effectively identify potential risks to a business and assess the probability of their occurrence.
- Understand the principles of business resilience and the importance of proactive risk management in ensuring business continuity.
Corporate Communications Real unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of effective corporate communication within an organisation.
- Understand the various dimensions of corporate communication processes, including internal and external communication.
- Understand how to plan and develop an organisational communication strategy that aligns with business objectives.
Customer Relationship Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in achieving organisational objectives and maintaining a competitive advantage.
- Understand various methods and strategies that can be implemented to improve the management of customer relationships within an organisation.
Human Resource Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the role of human resource management within an organisation.
- Understand how to effectively recruit employees, including the development of job descriptions and selection processes.
- Understand how to reward employees in order to motivate and retain them, considering different reward strategies and their impact.
- Understand the mechanisms for cessation of employment, including legal requirements and best practice procedures.
Managing Information and Knowledge Real unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of managing information and knowledge effectively within organisations
- Understand the role of ICT (Information and Communication Technology) in managing information and knowledge resources
- Understand the links between a knowledge management strategy and achieving competitive advantage for the organisation
Managing personal and professional development Real unit · Focus Awards Limited
What you'll be able to do
- Understand the various factors which influence the need for ongoing personal and professional development in the care sector
- Understand how to plan effectively for personal and professional development, setting realistic goals and identifying appropriate resources
Marketing Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the contribution of effective marketing management to the overall achievement of organisational objectives and strategic goals.
- Understand how to develop marketing mix proposals that effectively exploit identified marketing opportunities and target specific customer segments.
- Understand how to develop a comprehensive marketing strategy that aligns with the organisation's overall business strategy and market position.
Principles of Business Skills Needed for Proposals and Pitches Real unit · Focus Awards Limited
What you'll be able to do
- Understand ways of researching and analysing a market to identify opportunities and challenges.
- Understand the areas that need to be analysed before starting a business proposal, including financial viability and competitive landscape.
- Understand how to create a comprehensive and persuasive business proposal, including key elements and structure.
- Understand the importance of checking the business proposal for accuracy and completeness, and circulating it to the appropriate people for review and approval.
Principles of Customer Service Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the fundamental principles of management in the context of customer service operations.
- Understand how to manage recruitment and training processes to support the delivery of excellent customer service.
- Understand how to effectively manage customer service delivery channels and processes.
- Understand the value of monitoring, evaluating, and continuously improving customer service delivery to enhance customer satisfaction.
Principles of Innovation and Change Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the need for innovation and change within organisations, considering the evolving business landscape.
- Understand how organisational culture can be developed and maintained to promote innovation and creativity.
- Understand key principles, theories, and models relating to change management within organisations.
- Understand the critical role of effective communication and relationship management in facilitating successful change processes.
Principles of Management Leadership Real unit · Focus Awards Limited
What you'll be able to do
- Understand various leadership and management theories and principles.
- Understand different leadership styles and their application in different situations.
- Understand the principles of motivation and empowerment within a team or organisation.
- Understand the processes involved in the effective management of performance.
Principles of Operational Planning Real unit · Focus Awards Limited
What you'll be able to do
- Understand the range of activities that constitute operations management within an organisation.
- Understand the relationship between effective operations management and overall business performance.
- Understand the importance of efficient administration in supporting operations management activities.
Principles of business finance Real unit · Focus Awards Limited
What you'll be able to do
- Understand the role of business finance within a management context.
- Understand the commercial implications of managerial decisions on the financial performance of a business.
Quality Management in an Organisation Real unit · Focus Awards Limited
What you'll be able to do
- Understand the concept of Total Quality Management (TQM) and its core principles.
- Understand the organisational culture needed to effectively embed TQM principles.
- Understand the systems and processes that support the implementation and maintenance of TQM.
Staff Recruitment and Selection Real unit · Focus Awards Limited
What you'll be able to do
- Understand the impact of relevant legislation on the staff recruitment and selection process within the care sector
- Understand how to recruit personnel effectively to meet an identified gap in staff resources
- Understand how to conduct a fair and effective selection process for new staff
Stakeholder engagement and management Real unit · Focus Awards Limited
What you'll be able to do
- Understand the expectations of different organisational stakeholder groups, including employees, customers, and shareholders.
- Understand the process of stakeholder engagement and its value to an organisation, including communication strategies and consultation methods.
- Understand how to develop and improve stakeholder relationship management to build trust and achieve organisational goals.
Strategic Business Management Planning Real unit · Focus Awards Limited
What you'll be able to do
- Understand the fundamental principles of strategic planning within a business context.
- Understand the strategic effects that an organisational plan can have on the business.
- Make a valuable contribution to the development and implementation of a strategic plan.
Strategic Decision Making Real unit · Focus Awards Limited
What you'll be able to do
- Understand the role of information in strategic decision-making processes within an organisation.
- Understand how information systems support various business activities and functions.
- Understand quantitative approaches that can be applied to strategic decision-making.
- Understand systems approaches to strategic decision-making, including their benefits and limitations.
Strategic Project Management Real unit · Focus Awards Limited
What you'll be able to do
- Understand how strategic objectives impact project selection and management decisions.
- Understand the key elements of a project planning process, including scope definition, resource allocation, and risk management.
- Understand how to implement a project plan effectively, ensuring adherence to timelines and budgets.
- Understand how to evaluate the outcomes of a project against its objectives and identify areas for improvement.
Successful Business Team Development Real unit · Focus Awards Limited
What you'll be able to do
- Understand the key characteristics of successful business teams within the care sector
- Understand how to develop successful business teams, considering factors such as team roles, communication, and conflict resolution
Understand How to Manage Work Activities to Improve Business Performance Real unit · Focus Awards Limited
What you'll be able to do
- Understand the importance of business processes in delivering outcomes based on business goals and objectives, and how to optimise them for efficiency.
- Understand how work plans are developed, including setting targets, allocating resources, and defining responsibilities.
- Understand how to monitor work plans and systems to improve organisational performance, including identifying areas for improvement and implementing corrective actions.
- Understand health and safety requirements when managing business activities, ensuring compliance with relevant legislation and promoting a safe working environment.
Understanding organisational structure, culture, and values Real unit · Focus Awards Limited
What you'll be able to do
- Understand organisational structure, culture, and values and their impact on organisational performance.
- Understand how organisational culture is developed and maintained, and the value of fostering a high-performance culture.
- Understand the relationship between organisational values and organisational culture and behaviour, and how they influence employee engagement and productivity.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Actively engage in the safe selection and recruitment of workers and their retention in care services
- Standard
Lead Information Management Operations
- Standard
Manage Business Processes
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 180 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Senior HR Officer
This role can lead to senior HR management, a director of HR position, or a chief people officer role.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Focus Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Budget ManagementBusiness Administration SystemsBusiness Process ManagementBusiness Risk ManagementCorporate CommunicationsCustomer Relationship ManagementHuman Resource ManagementManaging Information and Knowledge
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Marketing Management” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Human Resource Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budget Management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Business Administration Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Lead Information Management Operations
- Manage Business Processes
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Budget Management, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will explore budget management within a business context, focusing on the impact of internal and external factors on budgetary planning. The unit covers managing budgets, monitoring expenditure, and analysing cost information to support financial control.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Focus Awards Level 5 Diploma in Management and Leadership (RQF)
25 units in this credential, in the order it lists them, awarded by Focus Awards Limited.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications
- Customer Relationship Management
and 19 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.