United Kingdom · Property and facilities · 2-5 years

Director of EHS & Compliance

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience band2-5 years
  • Direct reports25-100+ reports
  • Reports toChief Operating Officer (COO)
  • UK framework levelUsually a professional owning their own work, or leading a small team

Also advertised as VP of Health, Safety & Environment · Head of Group Safety & Risk · Global EHS Director

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 4 of 10 standards
IWFM Level 4 Diploma in Facilities Management Practice Institute of Workplace and Facilities Management · Level 4 · covers 1 of 10 standards
ProQual Level 4 NVQ Diploma in Management ProQual Awarding Body · Level 4 · covers 1 of 10 standards
EAL Level 4 Diploma in Power Engineering Excellence, Achievement & Learning Limited · Level 4 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Manage Health and Safety in own area of responsibility CMI Level 5 NVQ Diploma in Management and Leadership
Implement health and safety and environmental facilities management procedures IWFM Level 4 Diploma in Facilities Management Practice
Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in an Engineering Environment NOCN Level 5 Diploma in Computer Engineering (Information Technology and Data Science)
Health and Safety in Engineering EAL Level 4 Diploma in Power Engineering

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Frontier Fluency the next wave, beyond mainstream AI
Your Plan Illustration

Built for Director of EHS & Compliance

4 units that map to this job, from the qualifications that cover it.

  1. Manage Health and Safety in own area of responsibility Chartered Management Institute · covers 4 of 10 standards Level 5
  2. Implement health and safety and environmental facilities management procedures Institute of Workplace and Facilities Management · covers 1 of 10 standards Level 4
  3. Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in an Engineering Environment NOCN · covers 1 of 10 standards Level 5
  4. Health and Safety in Engineering Excellence, Achievement & Learning Limited · covers 1 of 10 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director of EHS & Compliance?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • ESG (Environmental, Social, Governance) Integration & Reporting
  • Digital Twin & Advanced Predictive Analytics for Risk
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director of EHS & Compliance plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A Director of EHS & Compliance manages risk and safety standards across a property portfolio, and steps in when serious incidents or major investment decisions arise.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

EHS Management Software (e.g., Intelex, VelocityEHS, Cority) Strategic

Leading the platform selection, overseeing enterprise-wide implementation and integration with other business systems (ERP, HRIS). You'll be the executive sponsor for the EHS tech roadmap.

Mobile Auditing/Inspection (e.g., iAuditor by SafetyCulture) Architect

Setting the global standard for digital auditing, using aggregated platform data to inform capital expenditure decisions on facility upgrades, and presenting portfolio-wide risk profiles to the board.

Contractor Management Systems (e.g., ISNetworld, Avetta) Strategic

Defining the company's risk tolerance for third-party work, setting enterprise-wide contractor management policy, and using platform data to benchmark and select strategic partners.

Learning Management Systems (LMS) (e.g., Litmos, Cornerstone) Strategic

Developing the enterprise-wide safety training strategy, linking training programmes to competency frameworks, and allocating budget for external/specialised training across the business unit.

Data Visualization & BI (e.g., Power BI, Tableau) Strategic

Governing the EHS data strategy, presenting BI-driven insights to the executive team, and integrating safety data with financial and operational data to show business impact and drive strategic decisions.

Board Reporting Platforms (e.g., Diligent, BoardVantage) Advanced

Directly populating board packs with EHS performance data, drafting the narrative for the Risk Committee, and answering board-level questions on safety strategy and risk management.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Strategic EHS Programme Design N/A N/A N/A
EHS Budget Allocation (within approved limits) N/A N/A N/A
Major Incident Response & Communication N/A N/A N/A
EHS Technology Stack Selection N/A N/A N/A
Organisational Design of EHS Function N/A N/A N/A

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Lost Time Injury Frequency Rate (LTIFR)
The number of lost time injuries per 100,000 hours worked across the business unit.
Target · Reduce LTIFR by 20% year-on-year for the entire portfolio.

If our current LTIFR is 0.8, your target would be 0.64 by year-end. This is a big one, everyone watches this.

Employer Liability Insurance Premium Reduction
The actual cost of our employer liability insurance premiums, directly tied to our safety performance and risk profile.
Target · Negotiate a 10% reduction in premiums over a 3-year period.

If we're currently paying £2M in premiums, a 10% reduction means saving £200,000. That's real money that gets noticed by the CFO.

Contractor Incident Rate
The frequency of incidents involving third-party contractors working on our properties.
Target · Reduce contractor-related incidents by 30% across the portfolio within 18 months.

If we had 10 serious contractor incidents last year, you'd be aiming for 7 or fewer. This shows you're managing external risk effectively.

Regulatory Fines & Prosecutions
The total value of fines or the number of prosecutions brought against the company for EHS non-compliance.
Target · Zero regulatory fines or prosecutions annually.

Honestly, any fine is a failure here. The target is always zero. One major fine can wipe out years of good work.

EHS Audit Compliance Score
The average score across all internal and external EHS audits conducted on our properties.
Target · Maintain an average compliance score of 90%+ across all audited sites.

If your regional managers are hitting 85%, you'll need to figure out why and get them up to 90%. It's about consistent, high standards.

Executive & Board Confidence
The level of trust and confidence the Executive Committee and Board have in the EHS function's strategic direction and operational execution.
  • You'll be regularly invited to present at Board meetings without prompting. Your advice will be sought on major capital projects and M&A due diligence. The COO will confidently refer to your function's performance in investor calls. Basically, you're seen as a trusted advisor, not just a compliance hurdle.
EHS Culture Transformation
The observable shift from a 'compliance-only' mindset to one where safety is genuinely embedded in daily operations and seen as a shared responsibility.
  • You'll see a significant increase in proactive 'good catch' reporting from frontline staff. Site managers will be initiating safety improvements without being told. Employee engagement surveys will show higher scores for 'safety culture' and 'feeling safe at work'. People will be talking about safety because they believe in it, not just because they have to.
Strategic Influence on Capital Projects
Your ability to influence the design, planning, and execution of major property development and refurbishment projects to embed safety-by-design principles.
  • You'll be brought into project planning at the concept stage, not just at the final review. Your team's input will lead to tangible changes in building specifications or material choices that improve long-term safety. You'll have a seat at the table for all major investment decisions related to our properties.
External Reputation & Industry Leadership
How the company is perceived by external bodies (regulators, industry peers, potential talent) regarding its EHS performance.
  • We'll be winning industry awards for safety. Regulators will see us as a model operator, not a target. You'll be asked to speak at industry conferences, sharing our best practices. Basically, we'll be known as a leader, not just another player.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting People and Assets

You get genuine satisfaction from knowing your work directly contributes to people going home safe every day. You're driven by the tangible impact of preventing injuries, protecting our buildings, and ensuring environmental stewardship.

Seeing a significant drop in incident rates across the portfolio after implementing a new programme, or successfully navigating a major incident with zero harm.

Driving Strategic Organisational Change

You're not content with the status quo. You're motivated by the opportunity to fundamentally transform how a large organisation approaches risk and safety, embedding it into the very fabric of the business. You want to build something lasting.

Leading the successful implementation of a new enterprise-wide EHS management system or achieving a major ISO certification across multiple sites.

Solving Complex, High-Stakes Problems

The bigger the challenge, the more engaged you are. You thrive on unpicking complex regulatory puzzles, designing robust solutions for systemic risks, and navigating the political landscape to get things done.

Developing a novel approach to managing asbestos across an ageing portfolio, or successfully integrating EHS into a major acquisition without a hitch.

What frustrates people
  • The constant battle against complacency, especially with long-serving staff who think 'it'll never happen to me'.
  • Uncovering systemic issues during incident investigations only to face political pressure to soften the findings.
  • The 'tick-box' mentality where people complete paperwork perfectly but don't actually change their behaviours.
  • Trying to get budget approved for proactive safety measures when the business is focused on immediate returns.
  • Dealing with the sheer volume of regulatory changes and trying to interpret their practical application across a diverse portfolio.
What this role does not give you
  • A quiet, predictable 9-to-5 job with no surprises.
  • A role where you're universally loved and never have to deliver bad news.
  • The ability to completely eliminate all risk (that's just not realistic in our industry).
  • A role where you can avoid difficult conversations with senior leaders or external regulators.

8Who you work with

Your decisions here directly affect the safety of thousands of employees, contractors, and visitors across our entire property portfolio. You'll shape our public image, influence our insurance costs (we're talking millions here), and make sure we avoid those headline-grabbing incidents that can sink a business. Essentially, you're safeguarding our licence to operate and our reputation.

Inside the business
  • Chief Operating Officer (COO)
  • Chief Financial Officer (CFO)
  • Legal Counsel
  • Heads of Facilities Management
  • Property Development Directors
  • HR Director
  • Board Risk Committee
Outside the business
  • Health and Safety Executive (HSE)
  • Environment Agency
  • Local Authorities (Fire, Planning)
  • Insurance Providers
  • Key Contractors and Suppliers
  • Industry Bodies (e.g., IOSH, RoSPA)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Extensive experience (15+ years) in a senior EHS leadership role within a large, complex facilities management, property, or construction organisation.
  • Demonstrable track record of successfully developing and implementing enterprise-wide EHS strategies that have led to measurable improvements in safety performance and compliance.
  • Proven experience in leading and developing large, geographically dispersed EHS teams, including managing managers.
  • Significant experience in presenting EHS performance and strategic recommendations to Executive Committees and Boards of Directors.
  • A deep understanding of the commercial drivers and operational challenges within the real estate and facilities management sector.
  • Experience in managing significant EHS budgets (multi-million £) and demonstrating clear ROI for investments.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced AI & Machine Learning for EHS Insights

AI is rapidly moving beyond basic automation to provide deep insights from vast, unstructured EHS data (e.g., incident narratives, audit comments). You'll need to understand how to use these tools to identify hidden trends, predict future risks, and automate complex reporting, freeing up your team for higher-value work.

Natural Language Processing (NLP) · Predictive Modelling · AI Ethics & Bias in Data · Generative AI for Content Creation

  • This month: Experiment with ChatGPT or Claude to summarise complex EHS regulations or draft a safety bulletin.
  • Next quarter: Work with your data team to explore how NLP could analyse your past incident reports for hidden patterns.
  • Within 6 months: Sponsor a pilot project to use AI for predictive risk modelling on a specific type of property or operation.
  • Within 12 months: Develop internal guidelines for the ethical and responsible use of AI within the EHS function.

Quick win: Start using AI to draft your initial responses to routine EHS queries or to summarise long email threads from regulators. It's an immediate time-saver.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and seminars (e.g., IOSH, RoSPA, Facilities Show) to stay abreast of emerging trends, technologies, and regulatory changes.
  • Actively participate in professional networks and peer groups for EHS Directors to share best practices and benchmark performance.
  • Undertake continuous professional development (CPD) to maintain your Chartered status and expand your knowledge in areas like ESG, AI in safety, or specific environmental legislation.
  • Seek out opportunities for executive leadership training, especially in areas like strategic influence, crisis communication, and board engagement.
  • Mentor junior and mid-level EHS professionals within the organisation; teaching is a great way to solidify your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

ESG (Environmental, Social, Governance) Integration & Reporting

Investors, customers, and regulators are increasingly scrutinising a company's broader ESG performance, not just traditional EHS. Your role will expand beyond pure safety and environment to encompass the 'S' and 'G' aspects, especially as they relate to our properties and operations. This is becoming a key differentiator for attracting capital and talent.

  • Materiality Assessments
  • Reporting Frameworks (GRI, SASB, TCFD)
  • Sustainable Finance & Green Building Certifications
  • Supply Chain ESG Due Diligence

Digital Twin & Advanced Predictive Analytics for Risk

Imagine having a real-time digital replica of our buildings, constantly fed with data from BMS, IoT sensors, and EHS systems. This technology is moving beyond concept to practical application, allowing for truly predictive risk management, not just reactive. It'll transform how we monitor asset health, anticipate failures, and simulate emergency scenarios.

  • IoT Sensor Integration
  • Building Information Modelling (BIM) for Safety
  • Machine Learning for Anomaly Detection
  • Scenario Planning & Simulation

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ISO 45001/14001/9001 Management Systems (Strategic Oversight)
  • Advanced Risk Assessment & Control Governance (BowTie/FMEA)
  • Statutory Compliance & Legal Interpretation (Enterprise Level)
  • Emergency Response & Crisis Management Planning (Portfolio-wide)
  • Behaviour-Based Safety (BBS) & Culture Transformation

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Head of Health & Safety (Major Business Unit/Country)

    You'd usually spend 3-5 years in this role, proving you can manage a significant function and drive strategic change at a national or large business unit level.

    Skills to master

    • Enterprise-level budget management, EHS tech stack ownership, strategic programme development, executive stakeholder engagement, and leading a team of managers.

    You're ready to move on when

    • Successfully reduced LTIFR by 20%+ in your previous role.
    • Led a major ISO certification initiative across multiple sites.
    • Consistently delivered compelling EHS performance reports to senior leadership.
    • Built and developed a high-performing EHS leadership team.
  2. 2

    Regional EHS Director (Large, Complex Region)

    Roughly 4-6 years, demonstrating your ability to manage EHS across a diverse, geographically dispersed portfolio with significant operational complexity and regulatory challenges.

    Skills to master

    • Managing multi-million-pound EHS budgets for a region, influencing diverse operational leaders, handling complex regional regulatory compliance, and leading large, distributed teams.

    You're ready to move on when

    • Successfully managed EHS for a region with £500M+ in assets.
    • Consistently met or exceeded regional EHS performance targets.
    • Effectively managed relationships with regional regulators and external partners.
    • Developed and mentored several high-potential EHS advisors and managers.
  3. 3

    Senior EHS Consultant (Global Advisory Firm)

    Typically 5-8 years in a senior advisory capacity, working with multiple clients on complex EHS strategy, risk management, and compliance projects.

    Skills to master

    • Broad industry exposure, deep expertise in diverse regulatory regimes, strong client-facing consulting skills, and the ability to quickly diagnose and solve complex EHS problems for large organisations.

    You're ready to move on when

    • Led multiple large-scale EHS transformation projects for Fortune 500 clients.
    • Developed and implemented EHS management systems for diverse industries.
    • Demonstrated strong commercial acumen in a consulting environment.
    • Built a reputation as a thought leader in specific EHS domains.

15Where this role leads

The long view: This work can lead to non-executive board positions, chief executive roles, or a global head of ESG position, each building on skills in risk management and regulatory oversight.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director of EHS & Compliance is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Manage Health and Safety in own area of responsibility, worked against Director of EHS & Compliance.

Manage Health and Safety in own area of responsibility Level 5

Applied to your work in Director of EHS & Compliance

This unit aims to enable learners to understand and manage health and safety within their own area of responsibility. Learners will gain knowledge of legal responsibilities, risk assessment, and risk minimisation strategies to promote a safe working environment.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director of EHS & Compliance
  • ISO 45001/14001/9001 Management Systems (Strategic Oversight)
  • Advanced Risk Assessment & Control Governance (BowTie/FMEA)
  • Statutory Compliance & Legal Interpretation (Enterprise Level)
  • Emergency Response & Crisis Management Planning (Portfolio-wide)
  • Behaviour-Based Safety (BBS) & Culture Transformation
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director of EHS & Compliance is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Chief Risk & Safety Officer (CRSO)

    After 3-5 years as Director of EHS & Compliance, assuming you've proven your strategic capability and broad business acumen.

    This is a significant step up to a C-Suite role (Level 7), with enterprise-wide scope and direct reporting to the CEO/Board.

    • Strategic M&A Risk Assessment Leading the risk due diligence for all major acquisitions and divestitures.
    • Cyber Security Governance Understanding and overseeing the company's cyber risk posture (often a component of ERM).
    • Geopolitical Risk Analysis Assessing and mitigating risks from global events on company operations and supply chains.
  2. Chief Operating Officer (COO)

    This is a less common but certainly possible path, typically after 5-8 years as Director of EHS & Compliance, especially if you've taken on broader operational responsibilities.

    A move into a broader operational leadership role (Level 7), overseeing multiple functions beyond EHS.

    • Large-scale Project & Programme Management Leading complex, multi-functional business transformation programmes.
    • Customer Experience Strategy Developing and implementing strategies to enhance customer satisfaction across services.
    • Digital Transformation Leadership Driving the adoption of new technologies across all operational areas.
Working with AI on the job

Working with AI

Where AI is starting to help

As Director of EHS & Compliance, your time is gold. You're juggling strategic planning, board reporting, major incident oversight, and leading a large team. Frankly, you don't have time for manual grunt work. Here's how AI isn't just a buzzword; it's a practical tool that can give you back hours every week, letting you focus on what truly matters: strategic impact and protecting our people.

We're not talking about replacing people, but empowering them – and you. Imagine having an intelligent assistant that handles the tedious parts of EHS management, giving you faster insights, better predictions, and more time to lead. This isn't science fiction; it's what our EHS team is already starting to use, and we want you to drive its adoption at a strategic level.

Automated Permit-to-Work (PTW) Auditing at Scale

Imagine AI scanning thousands of PTW forms and associated RAMS across the portfolio. It automatically flags missing signatures, conflicting information, or non-compliant procedures before any human even reviews them. This means your managers spend less time on paperwork checks and more time on actual site safety. You'll get real-time dashboards showing compliance gaps across regions, not weeks later.

Predictive Risk Hotspotting for Proactive Intervention

Forget reactive safety. AI can analyse incident data, inspection results, training completion rates, and even external factors like weather patterns or contractor performance. It then predicts which sites or job types are at the highest risk of an incident in the coming week or month. This allows you to direct your regional managers and resources to where they're most needed, proactively preventing issues before they happen. It's like having a crystal ball for risk.

Regulatory Change Summarisation & Impact Analysis

Keeping up with ever-changing EHS legislation (especially across different regions) is a nightmare. Use an AI assistant to monitor regulatory bodies, summarise new laws (e.g., updated fire safety orders, environmental directives), and even provide a preliminary impact assessment on our property portfolio. This saves your legal and compliance teams hundreds of hours of research, letting you focus on strategic implementation.

Board Report Drafting & Data Synthesis

Preparing those comprehensive board packs takes ages, doesn't it? AI can help draft sections of your EHS performance reports, synthesise complex data from various EHS systems (like Intelex or Power BI), and even suggest narratives for the Risk Committee. This means less time wrestling with data and more time refining your strategic message and preparing for those tough questions.

Common questions

Common questions

How do you become a Director of EHS & Compliance?

Common routes in include Head of Health & Safety (Major Business Unit/Country) (You'd usually spend 3-5 years in this role, proving you can manage a significant function and drive strategic change at a national or large business unit level.), Regional EHS Director (Large, Complex Region) (Roughly 4-6 years, demonstrating your ability to manage EHS across a diverse, geographically dispersed portfolio with significant operational complexity and regulatory challenges.) and Senior EHS Consultant (Global Advisory Firm) (Typically 5-8 years in a senior advisory capacity, working with multiple clients on complex EHS strategy, risk management, and compliance projects.). Times vary with prior experience.

Where can a Director of EHS & Compliance progress to?

This role can lead on to Chief Risk & Safety Officer (CRSO) (After 3-5 years as Director of EHS & Compliance, assuming you've proven your strategic capability and broad business acumen.) and Chief Operating Officer (COO) (This is a less common but certainly possible path, typically after 5-8 years as Director of EHS & Compliance, especially if you've taken on broader operational responsibilities.), depending on the skills you build.

What new skills matter most for a Director of EHS & Compliance?

Increasingly, ESG (Environmental, Social, Governance) Integration & Reporting and Digital Twin & Advanced Predictive Analytics for Risk. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 4

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in property and facilities

Stay in the field you know and move sideways rather than up.

If you leave this industry

Skills in enterprise-level risk management, regulatory compliance, and cultural change transfer to other regulated industries such as manufacturing, energy, logistics, and large public sector organisations. The core work of protecting people and assets, and managing complex regulatory demands, stays much the same.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Director of EHS & Compliance plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.