The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Contract Processing Time
The time it takes you to complete routine contract administration tasks, like data entry or filing, from receiving the request to final completion.
Target · 95% of routine contracts processed within 48 hours of receiving complete inputIf you get 10 requests to log new SOWs, you'd aim to have 9 or 10 of them fully processed and filed within two working days each. We're not looking for miracles, just consistent effort.
Data Entry Accuracy
How many errors you make when entering key contract details (like dates, values, party names) into our CLM system.
Target · <2% error rate in contract metadata entry into CLM systemOut of 100 contract fields you enter, we'd expect no more than 1 or 2 to have a typo or incorrect value. Getting this right is super important, as it avoids bigger problems later.
Compliance with Internal Policy
Making sure you follow all our internal steps and approval rules for the contracts you're working on.
Target · 100% adherence to internal contract approval matrix for assigned contractsIf a contract needs sign-off from Legal before it's filed, you make sure you get that sign-off. No cutting corners, even if it feels like it slows things down.
Document Retrieval Time
How quickly you can find and provide a specific contract or amendment when someone asks for it.
Target · Average of <5 minutes to locate any requested contract or amendmentYour manager asks for the latest SOW for Client X from 2023. You should be able to pull it up from our system within a few minutes, not spend half an hour hunting for it.
Proactive Learning & Questioning
Your willingness to ask thoughtful questions, seek clarification, and learn from feedback, rather than making assumptions.
- You'll ask 'why' we do things a certain way, not just 'how'. You'll come to your manager with potential solutions, not just problems. You'll show you've tried to figure things out before escalating. For instance, after being shown a process once, you'll try to replicate it and only ask when genuinely stuck.
Organisational Skills in Practice
How well you manage your own workload, prioritise tasks, and keep your digital files (and desk, honestly) in order.
- Your contract folders in SharePoint are tidy and follow our naming conventions. You don't miss deadlines for routine tasks. You can quickly lay your hands on documents you've been working on. You'll have a system, even if it's just a simple to-do list, that helps you keep track.
Team Support & Collaboration
How effectively you work with your immediate team, offering help when you can and being a reliable pair of hands.
- You're responsive to requests from senior team members. You offer to help with overflow work when your own tasks are complete. You share relevant information with colleagues without being prompted. You're generally seen as someone who pulls their weight and is easy to work with.
Attention to Detail in Communications
The clarity and accuracy of your written communications, especially when summarising contract information or responding to internal queries.
- Your emails are clear, concise, and free of typos. You accurately relay information about contract status or specific clauses. You double-check any figures or dates before sending them out. You won't send an email to the wrong person, for example, or misspell a client's name.