AIM Qualifications · RQF Entry Level
AIM Qualifications Entry 3 Diploma in Skills for Working in Business, Administration and Customer Service Industries
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits37
- Guided learning370 hours
- Units in this qualification120
Awarded by AIM Qualifications · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The qualification enables learners to develop skills for working in business, administration and customer service. It includes communication, teamwork, CV writing and dealing with debt. It is aimed at individuals seeking an entry-level introduction to these industries.
These are the units AIM Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accessing Commercial ServicesReal unit · AIM Qualifications
This unit introduces learners to a variety of commercial services available to the public, including shops, transport, and entertainment. You'll understand the purpose of these services and develop skills to access and use them to meet specific needs effectively.
What you'll be able to do
- Know about a range of commercial services available to the public
- Use a commercial service to meet a specific need
Accessing Financial ServicesReal unit · AIM Qualifications
You'll gain knowledge of a range of financial services available to the public and how to access them. The unit teaches you to select and use appropriate financial services to meet specific needs and evaluate their effectiveness.
What you'll be able to do
- Know about a range of financial services available to the public
- Use a financial service to meet a specific need
Appraisals and Setting TargetsReal unit · AIM Qualifications
You'll gain an understanding of the purpose and process of workplace appraisals, including the roles of appraiser and appraisee. The unit covers effective communication skills, responding constructively to criticism and praise, and setting achievable targets.
What you'll be able to do
- Know the purpose of appraisals in the workplace
- Know the process involved in conducting appraisals
- Know about effective communication skills for use in appraisals
- Respond constructively to criticism received during an appraisal
- Respond appropriately to praise received during an appraisal
- Know about the importance of setting targets in the workplace
Assertiveness and Decision Making SkillsReal unit · AIM Qualifications
You'll develop assertiveness and decision-making skills to express themselves clearly and respectfully. The unit covers understanding rights and responsibilities, negotiation techniques, and the implications of assertiveness and self-control in professional contexts.
What you'll be able to do
- Speak up for themselves in a structured situation, expressing their views clearly and respectfully
- Know about the rights and responsibilities of self and others in given situations, understanding the boundaries of acceptable behaviour
- Use negotiation skills to achieve a desired outcome in a professional context
- Know about the implications and benefits of self-assertiveness and self-control in various workplace scenarios
Budgetary Control within a Business EnvironmentReal unit · AIM Qualifications
You'll gain knowledge of budgets and budgetary control within a business environment. The unit covers the purpose and types of budgets, principles and processes of budgetary control, and how budgeting integrates into the overall management process.
What you'll be able to do
- Know the purpose and types of budgets used within a business environment
- Know the principles and processes involved in budgetary control
- Understand how budgeting fits into the overall management process of an organisation
Building Confidence and Self EsteemReal unit · AIM Qualifications
This unit provides learners with an understanding of confidence and self-esteem, including factors that can damage them. You'll explore strategies to build confidence and self-esteem in the workplace.
What you'll be able to do
- Understand the concepts of confidence and self-esteem
- Recognise factors that can damage confidence and self-esteem
- Understand strategies for building confidence
- Understand strategies for building self-esteem
Bullying and Harassment in the WorkplaceReal unit · AIM Qualifications
It teaches you to define bullying and harassment in the workplace and recognise different forms. You'll identify strategies to address such issues and understand relevant policies and procedures.
What you'll be able to do
- Define bullying in the workplace
- Define harassment in the workplace
- Understand the different forms that bullying and harassment can take
- Identify appropriate strategies to help deal with situations of bullying
- Identify appropriate strategies to help deal with situations of harassment
- Understand the policies and procedures in place to deal with bullying
- Understand the policies and procedures in place to deal with harassment
Business TerminologyReal unit · AIM Qualifications
This unit provides learners with an understanding of common business terminology and fundamental marketing concepts. You'll define terms used across organisational departments and explain marketing principles such as market segmentation and targeting.
What you'll be able to do
- Know common business terminology used in different organisational contexts
- Know about fundamental marketing concepts and their application in business
Business, Administration and Customer Service SystemsReal unit · AIM Qualifications
You'll gain an understanding of business, administration, and customer service systems, including their purpose, components, and information flow. The unit also covers the role of ICT and relevant policies and procedures within organisations.
What you'll be able to do
- Understand the features of business, administration and customer service systems, including their purpose and components.
- Understand how information flows through an organisation, including the different channels and processes involved.
- Understand the role of ICT which supports business, administration or customer service systems, including the types of technology used and their applications.
- Understand policies and procedures used to manage business, administration or customer service systems, including data protection and security.
CV WritingReal unit · AIM Qualifications
This unit provides learners with knowledge of the purpose and content of a CV. You'll learn to complete a CV accurately and professionally, including personal details, work experience, education, and qualifications.
What you'll be able to do
- Know the purpose of a CV in the job application process
- Know what information a CV should contain, including personal details, work experience, and education
- Complete a CV effectively, including formatting and writing style
Career PlanningReal unit · AIM Qualifications
You'll explore their own qualities, skills, interests, and achievements relevant to career planning, and identify available career information resources. The unit also teaches you to consider possible employment options and plan for their future career development effectively.
What you'll be able to do
- Know about their own qualities, skills, interests and achievements relevant to career planning
- Know about various careers information resources available to support career planning
- Know about possible employment options aligned with their skills and interests
- Plan for future career development, setting realistic and achievable goals
Carrying out Market ResearchReal unit · AIM Qualifications
This unit provides learners with knowledge of the market research process and its purpose. You'll participate in market research activities under supervision, follow instructions accurately, and understand the information gained from research.
What you'll be able to do
- Describe the process of carrying out market research
- Carry out market research activities under supervision
- Identify and describe the information gained from market research activities
Change in the WorkplaceReal unit · AIM Qualifications
This unit provides knowledge of factors prompting organisational change and common resistance reasons. You'll understand the importance of change for business success and develop strategies to respond positively to change initiatives.
What you'll be able to do
- Know the factors which cause organisations to change their processes and structures
- Know about the common reasons for resistance to organisational change
- Understand the importance of organisational change for business success
- Respond positively to organisational change initiatives
Communicating Using the TelephoneReal unit · AIM Qualifications
You'll gain knowledge of telecommunication equipment used in business and the importance of effective telephone communication. They will develop skills to make and receive calls professionally and efficiently.
What you'll be able to do
- Identify different types of telecommunication equipment used in a business environment
- Explain the importance of using the telephone effectively and efficiently in a business context
- Demonstrate the ability to make a telephone call in a professional manner
- Demonstrate the ability to receive a telephone call in a professional manner
Communication Skills for Group and TeamworkReal unit · AIM Qualifications
You'll explore roles within groups and teams, communication methods, and the importance of praise, constructive criticism, and positive relationships. The unit supports the development of effective communication skills in team settings.
What you'll be able to do
- Know about the different roles of group members within a team
- Understand communication methods within group situations
- Understand the importance of praise within a team
- Understand the importance of constructive criticism within a team
- Understand the importance of relationships within your own team
Communication Skills for Group and TeamworkReal unit · AIM Qualifications
It teaches you to understand the roles within groups and teams and their importance. You'll develop skills in active listening, clear communication, and cooperation to contribute effectively to group tasks and teamwork.
What you'll be able to do
- Identify and describe the different roles associated with working within a group or team, explaining their importance.
- Communicate effectively with others in a group situation, demonstrating active listening and clear expression of ideas.
- Co-operate effectively with others when working in a group situation, contributing to a positive and productive team environment.
Communication in the WorkplaceReal unit · AIM Qualifications
You'll explore the key principles of effective verbal, non-verbal, and written communication in the workplace. The unit enables them to identify communication needs, evaluate their own communication effectiveness, and practise appropriate communication methods with colleagues and supervisors.
What you'll be able to do
- Describe the key principles of effective communication in a workplace environment.
- Identify what information needs to be communicated in specific workplace situations.
- Describe a range of methods for communicating effectively in the workplace, including verbal, non-verbal, and written communication.
- Evaluate the effectiveness of their own communication skills in different workplace scenarios.
- Communicate effectively with colleagues and supervisors in the workplace, using appropriate language and tone.
Communication in the WorkplaceReal unit · AIM Qualifications
You'll understand formal and informal lines of communication within their organisation. The unit covers the importance of effective communication about tasks, consequences of poor communication, and approaches to managing workplace conflict.
What you'll be able to do
- Know the lines of communication within own organisation, including formal and informal channels
- Know the need to communicate effectively with others in the workplace, explaining why effective communication is important
- Communicate with others about tasks in the workplace, using appropriate methods
- Know how conflict is dealt with in own organisation, including procedures and support mechanisms
Communication in the WorkplaceReal unit · AIM Qualifications
You'll understand different workplace communication methods and the importance of clear, concise exchanges. The unit develops skills in using appropriate language and tone, active listening, and responding effectively in workplace interactions.
What you'll be able to do
- Communicate effectively in the workplace
- Communicate effectively in the workplace
Computer BasicsReal unit · AIM Qualifications
This unit introduces learners to computer basics, including hardware and software components, common terminology, performance features, and operating systems. You'll gain foundational knowledge to understand computer functions and capabilities.
What you'll be able to do
- Identify the different parts of a computer, including hardware and software components
- Define computer terminology, including common terms and acronyms
- Describe computer performance and features, including processing speed, memory, and storage capacity
- Identify different computer operating systems and their basic functions
Computer Security and PrivacyReal unit · AIM Qualifications
This unit introduces learners to the principles of computer security, privacy, and ethics. You'll learn how to keep their computers secure and updated by implementing basic security measures and understanding responsible computer use.
What you'll be able to do
- Know about the key principles of computer security and privacy
- Keep own computer secure and updated, implementing basic security measures
- Know about computer ethics and responsible computer usage
Conduct at WorkReal unit · AIM Qualifications
You'll understand expected behaviour and conduct in the workplace, including appropriate and inappropriate actions. The unit covers adherence to workplace rules, consequences of misconduct, and demonstrating respectful behaviour towards colleagues.
What you'll be able to do
- Know about expected behaviour in the workplace, including understanding workplace rules and expectations
- Participate in behaving appropriately in the workplace, demonstrating professional conduct and respect for colleagues
Coping Strategies at WorkReal unit · AIM Qualifications
You'll identify common workplace problems and contribute to creating practical coping strategies. The unit includes reviewing the effectiveness of these strategies to improve problem-solving and resilience in the work environment.
What you'll be able to do
- Identify and describe common problems that may arise in the workplace, such as stress, workload issues, and interpersonal conflicts.
- Contribute to the creation of a coping strategy for dealing with workplace problems, suggesting practical and realistic solutions.
- Review the effectiveness of a coping strategy, identifying areas for improvement and making necessary adjustments.
Customer ServiceReal unit · AIM Qualifications
You'll explore the principles of good customer service and communication techniques. The unit develops skills to engage with customers professionally and respond appropriately to their needs.
What you'll be able to do
- Know the importance of providing good customer service
- Know different methods of providing customer service
- Communicate effectively with customers
- Build rapport with customers
- Engage effectively with customers using appropriate communication techniques
- Engage effectively with customers by responding to their needs
- Behave appropriately in a customer service role, demonstrating professionalism
- Behave appropriately in a customer service role, adhering to organisational guidelines
Data Management Software SkillsReal unit · AIM Qualifications
You'll learn to enter, edit, and maintain data records accurately within a data management system, adhering to established procedures and data protection principles. The unit also covers retrieving and displaying data records to meet specific requirements.
What you'll be able to do
- Enter, edit and maintain data records accurately in a data management system, following established procedures
- Retrieve and display data records from a data management system to meet specified requirements, presenting the information clearly
Database Software SkillsReal unit · AIM Qualifications
You'll learn to enter, edit, and organise structured information within a database accurately. The unit also covers the use of database software tools to locate records and produce reports based on specified criteria.
What you'll be able to do
- Enter structured information into a database accurately
- Edit structured information within a database effectively
- Organise structured information within a database logically
- Use database software tools to generate reports based on specified criteria
Dealing with DebtReal unit · AIM Qualifications
You'll understand the benefits of planning manageable debt and the consequences of excessive borrowing. The unit covers basic budgeting strategies, prioritising debt repayments, tracking finances, and identifying sources of help and advice in debt crises.
What you'll be able to do
- Know the benefits of planning for manageable debt and avoiding excessive borrowing
- Know about basic strategies for planning for debt, such as budgeting and prioritising repayments
- Know where to get help and advice about dealing with a debt crisis, including organisations and resources available
Dealing with Difficult Situations at WorkReal unit · AIM Qualifications
This unit provides knowledge of different types of difficult workplace situations and strategies to resolve them. You'll develop communication skills to manage such situations effectively, demonstrated through simulated practice.
What you'll be able to do
- Know about different types of difficult situations that may arise at work
- Know about strategies to resolve difficult situations at work
- Demonstrate the ability to use appropriate communication skills to deal with difficult situations
Dealing with Queries and RequestsReal unit · AIM Qualifications
You'll gain knowledge of an organisation’s services or products and how to access relevant information. The unit develops skills to handle customer queries and requests accurately and escalate issues when necessary.
What you'll be able to do
- Know the range of services or products offered by a section or department within an organisation
- Know the key features and benefits of the services or products offered
- Access information about the services or products offered
- Deal with a customer’s query or request in a polite and helpful manner
- Deal with a customer’s query or request by providing accurate information
- Deal with a customer’s query or request by escalating it to the appropriate person if necessary
- Deal with a customer’s query or request by following organisational procedures
Dealing with Queries and RequestsReal unit · AIM Qualifications
This unit equips learners with knowledge of organisational services or products and skills to respond to customer queries and requests accurately and professionally, ensuring effective communication and customer satisfaction.
What you'll be able to do
- Know the services or products of a section or department within an organisation, including their features and benefits.
- Answer customers' questions accurately and professionally, providing clear and concise information.
- Respond to customers' queries or requests promptly and effectively, resolving issues and providing assistance.
Developing Meeting SkillsReal unit · AIM Qualifications
It teaches you to recognise different purposes of meetings and understand meeting conventions and processes. You'll develop the skills to participate effectively by contributing relevant information and respecting others’ opinions.
What you'll be able to do
- Recognise that there are different purposes to meetings
- Understand meeting conventions and processes
- Participate effectively in a meeting
Developing Meeting SkillsReal unit · AIM Qualifications
You'll recognise different meeting purposes and understand meeting conventions and processes. The unit develops skills to participate effectively in meetings, including understanding roles, agendas, and the importance of minutes.
What you'll be able to do
- Recognise that there are different purposes to meetings, and identify the purpose of a specific meeting.
- Understand meeting conventions and processes, including agenda, minutes, and roles.
- Participate effectively in a meeting, contributing appropriately to discussions.
Developing a Personal Learning ProgrammeReal unit · AIM Qualifications
This unit supports learners in developing a personal learning programme by recognising the relevance of their prior skills and experience. You'll seek guidance to identify learning options, discuss their learning plans, and review progress towards their goals.
What you'll be able to do
- Know about the relevance of previous skills and experience for future learning and career development
- Seek guidance and advice to identify suitable learning options and opportunities
- Know about the purpose and value of discussing own learning programme with a mentor or advisor
- Review progress towards own learning goal and identify areas for improvement
Discrimination at WorkReal unit · AIM Qualifications
You'll develop an understanding of discrimination in the workplace, including its forms, unacceptable language and behaviour, and relevant legislation. The unit also covers identifying support agencies and strategies to combat discrimination effectively.
What you'll be able to do
- Understand what constitutes discrimination in the workplace
- Recognise unacceptable language and behaviour in the workplace
- Identify support agencies in own area that can assist with discrimination issues
- Understand how to combat discrimination in the workplace
Electronic CommunicationReal unit · AIM Qualifications
It teaches you to understand different electronic communication methods and their appropriate use. You'll learn to communicate clearly and professionally using electronic platforms.
What you'll be able to do
- Know different types of electronic communication methods
- Know the advantages and disadvantages of different electronic communication methods
- Know the importance of using appropriate language and tone in electronic communication
- Communicate electronically using email
- Communicate electronically using instant messaging or other platforms
- Communicate electronically in a clear and concise manner
- Communicate electronically in a professional manner
Email SkillsReal unit · AIM Qualifications
You'll learn to use email software effectively, including composing, sending, and managing messages. The unit also covers responding to common email problems and maintaining appropriate communication.
What you'll be able to do
- Use email software tools to send email messages
- Use email software tools to compose email messages
- Manage incoming email effectively
- Respond to common problems encountered when using email
Employment Contract and Payslip BasicsReal unit · AIM Qualifications
You'll understand the purpose and key elements of employment contracts and the importance of reading them carefully. The unit also covers payslip components, common abbreviations, and knowledge of the national minimum wage regulations.
What you'll be able to do
- Recognise the importance of having an employment contract
- Identify where to find key information on a payslip
- Understand the regulations relating to the national minimum wage
Employment SkillsReal unit · AIM Qualifications
This unit provides learners with knowledge of health and safety procedures and the skills to participate effectively in a work environment. You'll develop teamwork abilities and understand essential work-related skills and responsibilities.
What you'll be able to do
- Know about the need for health and safety procedures at work to maintain a safe working environment
- Participate effectively in a work environment, following instructions and procedures
- Work as part of a team, contributing to team goals and supporting colleagues
- Know about the skills needed for work/employment, including communication, problem-solving, and time management
Engage in DiscussionReal unit · AIM Qualifications
This unit develops learners' ability to communicate information in writing by constructing simple sentences, using appropriate vocabulary, and organising information logically to ensure clarity and understanding.
What you'll be able to do
- Write to communicate information effectively.
Environmental Awareness in the WorkplaceReal unit · AIM Qualifications
It teaches you to understand the environmental impact of human activities and workplace issues. You'll identify ways to improve environmental practices, including waste management, energy consumption, and pollution control within the workplace.
What you'll be able to do
- Describe how the actions of humans affect the environment
- Identify environmental issues which affect the workplace
- Describe ways in which they can help to improve the environment in the workplace
Equality and Diversity in the WorkplaceReal unit · AIM Qualifications
You'll understand equality and diversity principles in the workplace, including relevant legislation and protected characteristics. The unit covers inclusive practices to promote equality, benefits of diversity, and compliance with organisational policies and procedures.
What you'll be able to do
- Know about the principles of equality and diversity in the workplace, including relevant legislation and protected characteristics
- Understand ways in which to promote equality and diversity in the workplace, such as inclusive practices and challenging discrimination
- Know the benefits of equality and diversity in the workplace, including improved employee morale and a more diverse workforce
- Comply with equality and diversity policies and procedures in the workplace, including reporting procedures and training requirements
Establishing Positive Working RelationshipsReal unit · AIM Qualifications
You'll explore the key elements and benefits of positive working relationships in the workplace. The unit covers communication, teamwork, and appropriate behaviours to maintain effective relationships in various professional situations.
What you'll be able to do
- Know the key elements of effective working relationships
- Understand the benefits of establishing and maintaining positive working relationships with colleagues
- Understand the skills and behaviours which support positive working relationships in the workplace
- Respond appropriately to different situations to maintain positive working relationships with others
Establishing and Managing a Business EnterpriseReal unit · AIM Qualifications
This unit provides knowledge of establishing and managing a business enterprise, including legal requirements, financial planning, business planning, and sources of funding. You'll also explore marketing strategies, day-to-day management, and methods to evaluate business effectiveness.
What you'll be able to do
- Know about the key considerations when establishing a business enterprise, including legal requirements and financial planning
- Promote a business enterprise through various marketing and advertising activities
- Manage a business enterprise, including day-to-day operations and resource allocation
- Know about the effectiveness of establishing and managing a business enterprise, including measuring success and identifying areas for improvement
Exploring Enterprise IdeasReal unit · AIM Qualifications
This unit introduces learners to enterprise concepts by exploring a range of enterprise ideas and the work involved in enterprise activities. You'll identify characteristics of successful ideas and understand factors influencing their potential success.
What you'll be able to do
- Identify different enterprise ideas.
- Describe the characteristics of successful enterprise ideas.
- Outline the work involved in an enterprise activity.
- Describe the skills required to undertake an enterprise activity.
Filing SkillsReal unit · AIM Qualifications
It teaches you to carry out filing activities according to organisational procedures. You'll sort, file, and maintain documents accurately to ensure an organised and efficient filing system.
What you'll be able to do
- Carry out a filing activity according to organisational procedures
Filing SkillsReal unit · AIM Qualifications
This unit covers legislation relating to data protection and various filing classification systems. You'll understand the importance of pre-sorting documents and using an index, and develop skills to file and locate documents accurately using different systems.
What you'll be able to do
- State the key principles of legislation relating to data protection.
- Describe different filing classification systems.
- Explain the importance of pre-sorting documents before filing.
- File documents accurately using different filing classification systems.
- Locate filed documents using different filing classification systems.
- Use an index to locate information within filed documents.
Following Instructions in the WorkplaceReal unit · AIM Qualifications
You'll learn to follow workplace instructions accurately by identifying key information, seeking clarification when necessary, and adapting to changes to complete tasks effectively.
What you'll be able to do
- Follow instructions accurately and effectively in a workplace setting
Following Safe and Healthy Working Practices When Using ICTReal unit · AIM Qualifications
This unit equips learners with knowledge of safe and healthy working practices when using ICT. You'll identify hazards, follow safety instructions, maintain healthy posture, and contribute to a safe ICT working environment.
What you'll be able to do
- Take part in following safe working practices when using ICT
- Take part in following healthy working practices when using ICT
Getting the Most Out of TrainingReal unit · AIM Qualifications
You'll develop skills in active listening and participation during training sessions. The unit also covers techniques for retaining information in usable formats to maximise the effectiveness of their learning experience.
What you'll be able to do
- Describe how to listen effectively in a training environment
- Actively contribute to training sessions and activities
- Describe methods for keeping information in a usable format for future reference
Handling MailReal unit · AIM Qualifications
You'll understand the importance of handling mail efficiently, securely, and safely within an organisation. The unit covers processing incoming and outgoing mail while maintaining confidentiality and adhering to health and safety procedures.
What you'll be able to do
- Explain why it is important for a business to handle mail efficiently, securely and safely
- Demonstrate the ability to deal with incoming mail according to organisational procedures
- Demonstrate the ability to deal with outgoing mail according to organisational procedures
Handling Payment for Goods and ServicesReal unit · AIM Qualifications
You'll gain knowledge of financial terms related to handling money and different payment methods. The unit covers recording prices, calculating total costs, and handling both cash and non-cash payments accurately in transactions.
What you'll be able to do
- Define financial terms in relation to handling money
- Identify different methods of payment for goods and services
- Record prices of goods and services and calculate total costs accurately
- Handle cash payments correctly when exchanging for goods or services
- Handle non-cash payments correctly when exchanging for goods or services
Handling Payment for Goods and ServicesReal unit · AIM Qualifications
This unit covers key financial terms and various payment methods including cash, card, and electronic payments. You'll practise recording prices, calculating total costs, and handling both cash and non-cash payments accurately for goods and services.
What you'll be able to do
- Know about financial terms in relation to handling money, including terms such as profit, loss, and VAT
- Know about different methods of payment, including cash, card, and electronic payments
- Record prices of goods and services and obtain total costs, using appropriate methods
- Handle cash given in exchange for goods or services, following procedures for accuracy and security
- Handle non-cash payments given in exchange for goods or services, following procedures for different payment types
Handling Stock in a Retail EnvironmentReal unit · AIM Qualifications
You'll learn to handle stock safely and effectively in a retail environment. The unit includes unpacking, moving, storing stock securely, filling display areas, and maintaining stock rotation following organisational guidelines.
What you'll be able to do
- Unpack and move stock safely and efficiently
- Store stock safely and securely, following organisational guidelines
- Fill up stock on display areas according to retail standards
Health and Safety at WorkReal unit · AIM Qualifications
This unit covers health and safety regulations and requirements relevant to the workplace. You'll identify the purpose and correct use of health and safety equipment and apply established practices and procedures to maintain a safe working environment.
What you'll be able to do
- Know about health and safety regulations and requirements in the workplace
- Know about the purpose and use of health and safety equipment in the workplace
- Follow established health and safety practices and procedures in the workplace
IT User FundamentalsReal unit · AIM Qualifications
You'll develop fundamental IT skills to interact with systems, organise, store, and retrieve information securely. The unit also covers safety, security practices, system maintenance, and responding to common IT problems.
What you'll be able to do
- Interact with and use an IT system effectively to meet identified needs
- Organise, store and retrieve information appropriately using IT systems
- Follow established safety and security practices when using IT systems
- Maintain the IT system and respond to common IT system problems effectively
Induction to a Training CourseReal unit · AIM Qualifications
This unit provides learners with knowledge of training course requirements, including attendance, participation, and assessment procedures. You'll understand the roles of agencies involved and the importance of a safe working environment.
What you'll be able to do
- Know about the requirements of taking part in a training course, including attendance, participation, and completion of assignments
- Know about assessment procedures used on the training course, including methods and grading criteria
- Know about the different agencies who work with the training provider, and their roles and responsibilities
- Know about the importance of maintaining a safe working environment during the training course, including hazard identification and risk assessment
- Understand the importance of commitment and regular attendance for successful completion of the training course
Interacting with OthersReal unit · AIM Qualifications
You'll gain knowledge of appropriate behaviour and communication methods for professional interactions. The unit develops skills to communicate clearly and confidently, emphasising respect and effective information exchange.
What you'll be able to do
- Behave with others in a professional and respectful manner, demonstrating appropriate conduct and etiquette.
- Communicate with others effectively, using appropriate language and communication methods.
- Communicate with others clearly and confidently, conveying information and ideas effectively.
Job ApplicationsReal unit · AIM Qualifications
It teaches you to complete job application forms accurately and present them neatly. You'll also develop skills to write letters of application that highlight relevant skills and experience for specified jobs.
What you'll be able to do
- Accurately and completely fill out a job application form, providing all necessary information
- Write a letter of application for a job, highlighting relevant skills and experience
Job Seeking SkillsReal unit · AIM Qualifications
You'll explore various sources for job seeking, including online platforms and recruitment agencies. The unit covers identifying key information in job advertisements and matching personal skills and experience to job requirements.
What you'll be able to do
- Know where to look for work, including online job boards, recruitment agencies, and company websites
- Identify relevant information in job advertisements, such as required skills and experience
- Match own skills, qualities and experience with the requirements of advertised jobs
Listen and RespondReal unit · AIM Qualifications
This unit develops learners' ability to listen actively and respond appropriately in verbal exchanges. You'll practise using non-verbal cues, summarising key points accurately, and asking clarifying questions to ensure understanding in various communication contexts.
What you'll be able to do
- Demonstrate the ability to listen attentively in verbal exchanges
- Respond appropriately to verbal communication in a range of contexts
Maintaining the WorkplaceReal unit · AIM Qualifications
You'll understand health and safety requirements related to workplace maintenance. They will learn to prepare and maintain work areas safely, recognising hazards and applying control measures to ensure a safe environment.
What you'll be able to do
- Know about health and safety requirements when maintaining the workplace, including relevant legislation and safe working practices.
- Prepare the work area to be maintained, including identifying hazards and implementing control measures.
- Maintain the work area, including cleaning, tidying, and reporting any issues.
Making CalculationsReal unit · AIM Qualifications
You'll learn to perform addition, subtraction, multiplication, and division of whole numbers accurately. The unit also covers selecting appropriate operations and solving mathematical problems with and without a calculator.
What you'll be able to do
- Perform addition and subtraction of whole numbers accurately
- Perform multiplication and division of whole numbers accurately
- Solve mathematical problems using addition, subtraction, multiplication and division, with and without the use of a calculator
Managing StudyReal unit · AIM Qualifications
This unit equips learners with skills to manage study demands by organising time, prioritising tasks, and locating relevant information. You'll also evaluate their own learning and study effectiveness.
What you'll be able to do
- Identify and describe the demands of a specific course of study
- Organise study time effectively using appropriate time management techniques
- Prioritise study tasks and set realistic targets for study completion
- Locate and utilise information relevant to the course of study from various sources
- Evaluate the effectiveness of own learning and study skills and identify areas for improvement
Marketing Skills for BusinessReal unit · AIM Qualifications
This unit covers foundational marketing skills including establishing effective dialogue with customers, utilising social media for business promotion, and producing various written materials tailored to specific business purposes. You'll develop communication techniques such as active listening and questioning to engage customers professionally.
What you'll be able to do
- Establish an effective dialogue with customers to understand their needs and build rapport
- Use social media platforms to promote a business and engage with potential customers
- Produce different types of written materials, such as emails, letters, and reports, for specific business purposes
Money, Time and TemperatureReal unit · AIM Qualifications
It teaches you to apply calculations related to money, time, and temperature in everyday situations. You'll calculate costs, change, and discounts, read analogue and digital clocks, interpret timetables, and understand temperature measurements.
What you'll be able to do
- Perform calculations and solve problems involving money in everyday situations
- Work with time, including reading clocks, understanding timetables, and calculating durations
- Understand and use temperature measurements in practical contexts
Negotiation SkillsReal unit · AIM Qualifications
This unit covers the distinctions between negotiation and debate, including tactics and behaviours that affect outcomes. You'll develop strategies for negotiation, understanding roles and applying constructive approaches to conflict resolution.
What you'll be able to do
- Know the difference between negotiation and debate, including their purposes and approaches
- Know about different tactics people use to stall or halt the decision making process during negotiations
- Know about constructive and destructive behaviour in times of conflict, and their impact on negotiation outcomes
- Use strategies for negotiation, including active listening, compromise, and persuasion
- Know about the differing roles in negotiation situations, such as negotiator, observer, and mediator
- Know about the application of the stages of successful negotiation, including preparation, discussion, bargaining, and agreement
Planning and Organising an Activity or EventReal unit · AIM Qualifications
This unit equips learners with knowledge and skills to plan and organise activities or events. You'll identify key planning stages, set objectives, consider resources and roles, and understand how to evaluate the success of the activity or event.
What you'll be able to do
- Know the key elements involved in planning activities and events
- Know the key elements involved in organising activities and events
- Plan an activity or event, taking into account resources, timescales and objectives
- Organise an activity or event, ensuring all necessary arrangements are in place
- Evaluate the success of an activity or event, using appropriate methods
Planning for ProgressionReal unit · AIM Qualifications
This unit equips learners to identify their career and training needs and understand the value of setting targets. You'll develop a personal career action plan using SMART targets to support their progression goals.
What you'll be able to do
- Identify career and training needs, considering personal interests, skills and the demands of the labour market.
- Know the value of target setting to achieve goals, understanding the importance of SMART targets.
- Develop a personal career action plan, outlining steps to achieve career goals and identifying resources for support.
Preparation for a Recruitment InterviewReal unit · AIM Qualifications
You'll understand the importance of preparing for recruitment interviews through company research and practising responses to common questions. The unit includes demonstrating effective verbal and non-verbal communication skills in mock interviews.
What you'll be able to do
- Know about the importance of being prepared for a recruitment interview, including researching the company and role.
- Demonstrate recruitment interviewee skills, including effective communication, answering questions and presenting a positive image.
Presentation SkillsReal unit · AIM Qualifications
You'll develop presentation skills including preparation, delivery, and self-review. The unit covers different presentation types and styles, key elements of effective presentations, and techniques to evaluate and improve personal performance.
What you'll be able to do
- Identify different types of presentations and presentation styles
- Recognise the key elements involved in preparing a presentation
- Identify the skills required for the effective delivery of a presentation
- Deliver a presentation using appropriate techniques
- Review own performance in preparing a presentation, identifying strengths and areas for improvement
- Review own performance in delivering a presentation, identifying strengths and areas for improvement
Presentation Software SkillsReal unit · AIM Qualifications
You'll learn to create presentation slides using relevant information and appropriate software tools. The unit covers formatting, enhancing, and preparing slides effectively for presentation purposes.
What you'll be able to do
- Use information effectively to create presentation slides
- Use presentation software tools to enhance slides
- Prepare slides effectively for presentation purposes
Presenting an Enterprise IdeaReal unit · AIM Qualifications
You'll explore the purpose of presenting an enterprise idea and the benefits of effective presentation. They will develop skills to prepare materials, deliver clear presentations, and respond professionally to questions.
What you'll be able to do
- Explain the purpose of presenting an enterprise idea.
- Prepare materials for presenting an enterprise idea.
- Present an enterprise idea clearly and concisely to others.
- Respond appropriately to questions about the enterprise idea.
Producing Business DocumentsReal unit · AIM Qualifications
You'll gain understanding of different types of business documents and the importance of using correct styles and formats. The unit includes creating various documents such as letters, emails, and reports using appropriate software.
What you'll be able to do
- Know the different types of business documents commonly used in organisations
- Use the correct style and format for different types of business documents
- Create business documents using appropriate software and techniques
Professional Behaviour in an Office EnvironmentReal unit · AIM Qualifications
This unit equips learners with knowledge and skills to demonstrate professional behaviour in an office environment, including punctuality, respect, and confidentiality. You'll understand organisational codes of conduct and effective interaction with colleagues.
What you'll be able to do
- Identify examples of professional behaviour in an office environment.
- Describe the importance of professional behaviour in an office environment.
- Communicate effectively with colleagues in a professional manner.
- Demonstrate effective interaction with colleagues in an office environment.
- Adhere to the organisation’s codes of conduct when working in an office environment.
- Explain the importance of confidentiality and security when working in an office environment.
- Describe procedures for maintaining confidentiality and security of information.
Quality in the WorkplaceReal unit · AIM Qualifications
This unit introduces learners to workplace quality standards and their purposes. You'll identify actions to improve quality and understand how these contribute to maintaining and enhancing standards within a work environment.
What you'll be able to do
- Know about different quality standards relevant to the workplace
- Improve quality in the workplace through specific actions
Read for InformationReal unit · AIM Qualifications
You'll learn to extract specific information from everyday sources such as leaflets, notices, and signs. The unit also covers effective use of a dictionary to find word meanings, check spellings, and support reading comprehension.
What you'll be able to do
- Read and obtain information from everyday sources such as leaflets, notices and signs
- Use a dictionary to obtain information about word meanings and spellings
Read for Purpose and MeaningReal unit · AIM Qualifications
It teaches you to read and understand various texts and apply simple reading strategies to support comprehension. You'll identify text types, main ideas, and purposes to extract meaning effectively.
What you'll be able to do
- Read and understand different types of texts
- Use simple reading strategies to support understanding and comprehension of texts
Reception and Filing SkillsReal unit · AIM Qualifications
You'll learn to perform reception duties and basic filing in an office environment. The unit covers greeting visitors, managing messages and mail, and maintaining organised filing systems.
What you'll be able to do
- Demonstrate the ability to carry out reception duties in an office environment
- Demonstrate the ability to carry out basic filing in an office environment
Responsible Work PracticeReal unit · AIM Qualifications
This unit covers the importance of punctuality, personal appearance, and adherence to workplace dress codes. You'll also understand legal requirements regarding substance misuse and demonstrate responsible work practices.
What you'll be able to do
- Maintain punctuality in a working environment, understanding the importance of timekeeping and attendance.
- Maintain personal appearance requirements for work, adhering to dress codes and hygiene standards.
- Know about legal requirements on misuse of substances in the workplace, understanding the consequences of non-compliance.
Reviewing Your Situation at WorkReal unit · AIM Qualifications
You'll recognise the importance of reviewing their work situation to adapt to change, considering personal skills, qualities, and experience. The unit also covers identifying sources of help and advice.
What you'll be able to do
- Recognise that adapting to changes at work is helped by reviewing and reflecting upon your current situation
- Understand the importance of considering personal skills, qualities and experience at times of change
- Identify who to go to for help and advice regarding your situation at work
Selecting Information Using the InternetReal unit · AIM Qualifications
It teaches you to identify valid and reliable information sources on the Internet, recognising potential bias. You'll apply effective search techniques to locate relevant information efficiently.
What you'll be able to do
- Identify valid sources of information on the Internet, considering reliability and bias
- Search for information on the Internet using appropriate search terms and techniques
Skills for Travelling To and From WorkReal unit · AIM Qualifications
You'll identify and evaluate different travel options for commuting to work, considering their suitability, advantages, and disadvantages. The unit develops skills to plan and carry out journeys safely and punctually.
What you'll be able to do
- Identify various options for travelling to and from work
- Describe the advantages and disadvantages of different travel options
- Plan a journey to a specified destination, considering safety and time constraints
- Carry out a planned journey to arrive at the destination safely and on time
- Evaluate the effectiveness of the journey plan and identify areas for improvement
Solving a Business ProblemReal unit · AIM Qualifications
This unit introduces learners to problem-solving within a business context, covering the identification and analysis of business problems. You'll learn to generate, implement, and evaluate potential solutions effectively.
What you'll be able to do
- Describe the basic principles of problem solving in a business context
- Apply problem-solving techniques to solve a business problem
Speak to CommunicateReal unit · AIM Qualifications
This unit develops learners' ability to communicate effectively through speech by speaking clearly and audibly, using appropriate language and tone, organising information logically, and employing suitable body language to express feelings and opinions.
What you'll be able to do
- Speak clearly to communicate information effectively
- Speak to communicate feelings appropriately
- Speak to communicate opinions in a respectful manner
Speaking and Listening at WorkReal unit · AIM Qualifications
This unit focuses on developing communication skills required in the workplace, including active listening and responding to questions. You'll also explore different communication styles and the role of body language in effective workplace interactions.
What you'll be able to do
- Recognise the need for different communication skills when interacting with others in the workplace.
- Demonstrate the use of active listening techniques to effectively understand information conveyed by others.
- Respond appropriately to questions in different workplace situations, adapting communication style as needed.
- Understand the role of body language in communicating effectively with colleagues and customers at work.
Spreadsheet Software SkillsReal unit · AIM Qualifications
It teaches you to use spreadsheet software to enter and edit data accurately, apply formulae for calculations, manipulate information using tools, and present spreadsheet data clearly and effectively.
What you'll be able to do
- Enter data accurately into a spreadsheet
- Edit information effectively within a spreadsheet
- Use formulae to perform calculations in a spreadsheet
- Use spreadsheet tools to manipulate data
- Use appropriate tools to present spreadsheet information clearly
- Use appropriate techniques to present spreadsheet information effectively
Stress ManagementReal unit · AIM Qualifications
This unit provides knowledge of stress, its symptoms, and types, alongside its effects on physical and mental health. You'll explore common causes of stress and learn practical techniques to manage and reduce stress in everyday life and work environments.
What you'll be able to do
- Know what stress is and how it can manifest
- Know how stress can affect physical and mental health
- Know about potential causes of stress in everyday life and in the workplace
- Combat stress and manage its effects
Supporting Business MeetingsReal unit · AIM Qualifications
This unit prepares learners to support business meetings effectively. You'll learn how to prepare agendas, set up meeting rooms, provide administrative support during meetings, and complete follow-up activities.
What you'll be able to do
- Know the preparation required to hold a business meeting, including agenda creation and distribution
- Set up a room for a meeting, ensuring it is appropriately equipped and organised
- Support a meeting by providing administrative assistance and ensuring smooth operation
- Complete follow-up activities after a meeting, such as distributing minutes and action points
TeamworkReal unit · AIM Qualifications
You'll develop an understanding of teamwork and their role within a team. The unit covers the importance of teamwork, various team roles and responsibilities, and how individual skills and behaviours contribute to achieving team objectives.
What you'll be able to do
- Know the importance of effective teamwork to achieve tasks and organisational goals
- Know the roles and responsibilities of members of a team in order to achieve a task effectively
- Know how own skills and behaviours will contribute to the achievement of a team task
- Work positively as a member of a team, contributing to discussions and supporting colleagues
- Know about own performance as a member of a team, identifying strengths and areas for development
The Internet and World Wide WebReal unit · AIM Qualifications
This unit provides learners with foundational knowledge of the Internet and World Wide Web. You'll understand key concepts, use email for communication, and explore various methods of online communication.
What you'll be able to do
- Know the fundamental concepts of the Internet
- Know the basic principles of the World Wide Web
- Use e-mail to send and receive messages
- Know about different methods of communicating on the Internet, such as instant messaging and video conferencing
The Selling ProcessReal unit · AIM Qualifications
This unit covers the key stages of the selling process, emphasising building rapport with customers and identifying their needs. You'll develop skills in effective questioning, active listening, and using product information to promote sales.
What you'll be able to do
- Know about the key stages of the selling process, from initial contact to closing the sale
- Find out what the customer wants through effective questioning and active listening techniques
- Know how product information can be used to promote sales and address customer needs and concerns
Time ManagementReal unit · AIM Qualifications
This unit provides learners with an understanding of time management principles and techniques. You'll analyse their time use, describe various skills, and explain how effective time management reduces stress.
What you'll be able to do
- Analyse how time is typically spent on different tasks and activities
- Describe a range of time management skills and techniques
- Explain how effective time management can contribute to reducing stress levels
Transferable Skills and Training NeedsReal unit · AIM Qualifications
You'll identify their existing abilities, achievements, skills, and experience to support effective planning for change. The unit also covers recognising development areas and training needs, including how to access relevant training.
What you'll be able to do
- Identify existing abilities, achievements, skills and experience
- Recognise that recognising personal attributes and skills contributes to effective planning for change
- Identify areas for development and own training needs
Understanding Banks and Credit CardsReal unit · AIM Qualifications
This unit provides learners with knowledge of banking services, differences between credit and debit cards, and how to research the best deals. You'll understand the advantages and disadvantages of various banking options.
What you'll be able to do
- Describe the range of services offered by banks
- Distinguish between credit cards and debit cards
- Understand how to research the best deal for banking services
Understanding PensionsReal unit · AIM Qualifications
This unit provides learners with an understanding of pension schemes, including their principles, purposes, and main types available in the UK. You'll also become familiar with common pension terminology and its meanings.
What you'll be able to do
- Know about the principles and purpose of pension schemes
- Know about main pension options in the UK
- Know the language used to describe pensions
Understanding Progression OpportunitiesReal unit · AIM Qualifications
You'll explore progression and career pathways aligned with their interests and skills. The unit covers sources of information on progression opportunities and relevant qualifications to support career development and informed decision-making.
What you'll be able to do
- Identify possible progression and career pathways relevant to personal interests and skills.
- Recognise sources of information that can be used to explore progression opportunities.
- Identify qualifications that offer opportunities for progression in a chosen career pathway.
Use Tools and Equipment for a Work TaskReal unit · AIM Qualifications
You'll gain knowledge of safe and correct use of specified tools and equipment for work tasks. The unit includes care, maintenance, and hazard identification to ensure tools are used effectively and safely to complete tasks to required standards.
What you'll be able to do
- Understand how to safely and correctly use specified tools and equipment for a given work task.
- Understand how to care for work tools and equipment, including cleaning and storage procedures.
- Use tools and equipment effectively and safely to complete a given work task to the required standard.
Use of Materials for a Work TaskReal unit · AIM Qualifications
It teaches you to select appropriate materials for a work task, justifying choices based on cost, availability, and suitability. You'll also evaluate the outcome of the task and identify improvements in material usage.
What you'll be able to do
- Select appropriate materials and/or products for a given work task, considering factors such as cost, availability and suitability
- Evaluate the outcome of the work task, identifying areas for improvement in the selection and use of materials
Using Numeracy Skills in the WorkplaceReal unit · AIM Qualifications
You'll identify situations requiring numeracy skills in the workplace and understand their importance. The unit covers applying appropriate numeracy skills to work tasks and interpreting results to support decision-making in various work contexts.
What you'll be able to do
- Know when to use numeracy skills in the workplace
- Know appropriate numeracy skills in a work context
- Apply appropriate numeracy skills in a work context
- Use the results in situations where they have applied numeracy skills in a work context
Using PhotocopiersReal unit · AIM Qualifications
This unit provides learners with practical skills to prepare and operate a photocopier. You'll learn to load paper, check toner levels, make single and multiple copies, adjust settings, and resolve common issues such as paper jams.
What you'll be able to do
- Prepare the photocopier for use, including loading paper and checking toner levels
- Perform photocopying tasks, including making single and multiple copies, and using different settings
Using Size, Shape and MeasuresReal unit · AIM Qualifications
You'll learn to read, measure, estimate, and compare length, weight, and capacity using standard units. The unit also covers recognising shapes, positional vocabulary, and spatial relationships in practical contexts.
What you'll be able to do
- Read, measure, estimate and compare length using appropriate units
- Read, measure, estimate and compare weight using appropriate units
- Read, measure, estimate and compare capacity using appropriate units
- Recognise shape, positional vocabulary and space in practical situations
Using Whole Numbers, Decimals, Fractions and PercentagesReal unit · AIM Qualifications
This unit covers the use of whole numbers, decimals, fractions, and percentages in calculations and practical problem-solving. You'll perform arithmetic operations and apply numerical concepts to real-world scenarios involving these number forms.
What you'll be able to do
- Work with whole numbers to perform basic calculations
- Work with fractions to solve practical problems
- Work with percentages to solve practical problems
- Work with decimals to solve practical problems
Using and Communicating DataReal unit · AIM Qualifications
You'll learn to extract, collect, record, organise, and present data clearly from various sources. The unit focuses on identifying relevant information, accurate data recording, and effective communication of findings using appropriate formats.
What you'll be able to do
- Extract relevant information from given sources
- Collect and accurately record information from various sources
- Organise and present information in a clear and understandable format for others
Using the ShredderReal unit · AIM Qualifications
You'll develop the skills to operate a shredder safely and effectively, following manufacturer’s instructions and organisational procedures. The unit covers safety features, the importance of personal protective equipment, and correct disposal of shredded materials.
What you'll be able to do
- Operate a shredder safely and effectively in accordance with manufacturer's instructions.
- Dispose of shredded materials appropriately, following organisational procedures.
Using the Telephone and PhotocopierReal unit · AIM Qualifications
You'll learn to use both the telephone and photocopier in an office environment. The unit covers answering calls politely, taking messages, transferring calls, making external calls, and operating a photocopier to produce copies.
What you'll be able to do
- Use a telephone effectively to make and receive calls in a typical office environment
- Use a photocopier to produce copies of documents in a typical office environment
VolunteeringReal unit · AIM Qualifications
This unit introduces learners to voluntary organisations and their community roles. You'll identify available voluntary positions, understand application processes, and develop skills to apply for voluntary roles that match their interests.
What you'll be able to do
- Describe the nature and purpose of voluntary organisations and their role in the community.
- Identify current voluntary positions available in the local area or areas of interest.
- Understand the steps and/or processes necessary to become a volunteer within a chosen organisation.
- Demonstrate how to complete an application for a voluntary position, including providing relevant information and references.
Welcoming VisitorsReal unit · AIM Qualifications
This unit emphasises the importance of making visitors feel welcome and following organisational procedures for visitor reception. You'll demonstrate appropriate behaviour and communication to ensure a positive visitor experience.
What you'll be able to do
- Know the importance of making visitors feel welcome to an organisation
- Follow the organisational procedure for welcoming visitors effectively
- Behave appropriately when interacting with visitors
Word Processing Software SkillsReal unit · AIM Qualifications
You'll learn to enter and edit text accurately in word processing documents. The unit covers structuring information using headings, lists, and paragraphs, and applying formatting tools to produce professional documents.
What you'll be able to do
- Enter and edit text accurately within word processing documents
- Structure information logically within word processing documents
- Use word processing software tools to format and present documents professionally
Work PlacementReal unit · AIM Qualifications
You'll gain knowledge of a work placement organisation’s aims, structure, and expected standards of behaviour. The unit develops practical skills for operating effectively in a workplace and reflecting on the placement experience.
What you'll be able to do
- Know the aims and objectives of the work placement organisation
- Know the structure of the work placement organisation
- Know what standards of behaviour and performance are expected during the work placement
- Know what tasks and activities are expected to be undertaken during the work placement
- Operate effectively in a real working environment, demonstrating appropriate workplace behaviours
- Operate effectively in a real working environment, demonstrating the ability to complete assigned tasks
- Follow the organisation’s relevant policies and procedures
- Follow the organisation’s required practices for health and safety
- Reflect on the overall work placement experience
- Reflect on own performance during the work placement
- Reflect on the skills developed during the work placement
Working Effectively with OthersReal unit · AIM Qualifications
It teaches you to work effectively within a team by developing communication, problem-solving, decision-making, and planning skills. You'll contribute to shared goals and support team members in achieving objectives.
What you'll be able to do
- Work effectively in a team, contributing to shared goals and supporting team members.
- Work with others to solve problems by identifying issues, exploring solutions, and agreeing on a course of action.
- Work with others to make decisions by considering different perspectives and reaching a consensus.
- Work with others to plan activities by setting objectives, allocating tasks, and establishing timelines.
- Manage time effectively by prioritising tasks, meeting deadlines, and organising workload.
Working in Business Administration and Customer ServiceReal unit · AIM Qualifications
This unit provides knowledge of various jobs and roles within business administration and customer service. You'll understand associated responsibilities, working practices, and how to assess and improve their own abilities in these roles.
What you'll be able to do
- Know about different jobs and roles in business administration and customer service
- Know the responsibilities and working practices required in business administration and customer service roles
- Know own ability to work effectively in business administration and customer service roles
- Improve own ability to work in business administration and customer service roles through training and development
Working in Business Administration and Customer ServiceReal unit · AIM Qualifications
This unit provides an understanding of job roles, responsibilities, and working practices in business administration and customer service. You'll assess their own abilities and identify ways to improve their effectiveness in these roles.
What you'll be able to do
- Identify different jobs and roles in business administration and customer service
- Describe the responsibilities and working practices in business administration and customer service
- Evaluate own ability to work in business administration and customer service roles
- Identify ways to improve own ability to work in business administration and customer service roles
Working in the Retail SectorReal unit · AIM Qualifications
You'll gain an understanding of the retail sector, including types of organisations and the role of customer service. The unit also covers the impact of ethical and environmental concerns and career opportunities in retail.
What you'll be able to do
- Understand the different types of retail organisations
- Understand the role of customer service in the retail sector
- Understand how customer’s ethical and environmental concerns influence the behaviour of retailers
- Know about different opportunities to work in the retail sector
- Know about the skills and qualifications required for different roles in the retail sector
- Use customer service skills in a retail context, demonstrating effective communication
- Use customer service skills in a retail context, demonstrating the ability to handle customer enquiries
- Use customer service skills in a retail context, demonstrating the ability to resolve customer complaints
Working to StandardsReal unit · AIM Qualifications
It teaches you to understand the standards required in their work, the consequences of not meeting them, and to assess their own performance. You'll identify areas for improvement to maintain quality and compliance.
What you'll be able to do
- Know the standards required in the work they are doing
- Know the possible impact of not performing to the required standard
- Know about own performance against the required standard
Working to StandardsReal unit · AIM Qualifications
You'll gain knowledge of workplace standards relating to quality, accuracy, and safety, and the consequences of not meeting them. The unit also covers self-assessment of performance against required standards.
What you'll be able to do
- Know about the standards required in the work they are doing, including quality, accuracy, and safety standards.
- Know what may happen if they do not meet the standards required in the work they are doing, including potential consequences for themselves and the organisation.
- Know about own performance against the required standard, identifying strengths and areas for development.
Write AccuratelyReal unit · AIM Qualifications
It teaches you to write accurately by applying correct basic grammar, spelling, and punctuation in sentences and paragraphs. You'll also develop proofreading skills to identify and correct errors, ensuring clarity and accuracy in their written communication.
What you'll be able to do
- Write using correct basic grammar in sentences and paragraphs
- Write using correct basic spelling in sentences and paragraphs
- Write using correct basic punctuation in sentences and paragraphs
- Proofread own writing to identify and correct errors
Write to CommunicateReal unit · AIM Qualifications
You'll develop the ability to write clear and simple sentences using appropriate vocabulary and correct punctuation. This unit covers adapting writing style to suit different contexts, enabling effective written communication across various formats.
What you'll be able to do
- Write to communicate effectively in a range of contexts
Writing Needs at WorkReal unit · AIM Qualifications
You'll examine the types and purposes of workplace writing generally and within their own job role. They will identify audiences and understand the writing demands relevant to their employment context.
What you'll be able to do
- Know the writing demands of the workplace
- Know the writing demands within current job role
Writing Notes and EmailsReal unit · AIM Qualifications
You'll study the style and format conventions for professional notes and emails and understand when to use each. The unit develops skills to produce clear, concise, and appropriately structured workplace communications.
What you'll be able to do
- Know the appropriate style and format conventions for writing professional notes and emails
- Know when it is appropriate to use notes and emails for different communication purposes in the workplace
- Produce clear, concise, and well-structured notes and emails that effectively convey the intended message
Writing Notes and EmailsReal unit · AIM Qualifications
You'll understand the appropriate style and format for writing notes and emails, and when to use each. They will develop the ability to produce clear, accurate, and concise written communications that effectively convey messages.
What you'll be able to do
- Know the style and format of notes and emails
- Know when to use notes and emails
- Produce notes and emails that clearly convey the message
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Accessing Commercial ServicesAccessing Financial ServicesAppraisals and Setting TargetsAssertiveness and Decision Making SkillsBudgetary Control within a Business EnvironmentBuilding Confidence and Self EsteemBullying and Harassment in the WorkplaceBusiness Terminology
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
AIM Qualifications Entry 3 Diploma in Skills for Working in Business, Administration and Customer Service Industries
- Assist in Delivering the Data Management Infrastructure to Support Data Analysis and Reporting
- Carry out data manipulation
- Manage and process business support information
- Promote yourself and your ideas
- Provide data stewardship
- Set and achieve goals for your business enterprise
Where this can lead
Junior Learning Business Partner
Your journey starts here. This Junior Learning Business Partner role is your chance to build a really strong foundation in L&D. We're excited to see where your career takes you and how you'll grow with us. If you're keen to learn, organised, and love helping people, you'll do brilliantly.
See the whole journey →Opens the roleJunior Learning Business PartnerOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Learning and Development AdministratorOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Learning Resource CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleQuality Standards AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleIT Support TechnicianOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleAssociate Standards CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 52 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assist in Delivering the Data Management Infrastructure to Support Data Analysis and ReportingCarry out data manipulationManage and process business support informationPromote yourself and your ideasProvide data stewardshipSet and achieve goals for your business enterprise
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit introduces learners to a variety of commercial services available to the public, including shops, transport, and entertainment. Learners will understand the purpose of these services and develop skills to access and use them to meet specific needs effectively.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for AIM Qualifications Entry 3 Diploma in Skills for Working in Business, Administration and Customer Service Industries
110 units in this credential, in the order it lists them, awarded by AIM Qualifications.
- Accessing Commercial Services
- Accessing Financial Services
- Appraisals and Setting Targets
- Assertiveness and Decision Making Skills
- Budgetary Control within a Business Environment
- Building Confidence and Self Esteem
and 104 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.