UK

United Kingdom · Business process outsourcing · Lead (8-12 years)

Lead BPO Performance Architect

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandLead (8-12 years)
  • Direct reports3-8 reports
  • Reports toManager, BPO Performance & Optimization
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as BPO Optimisation Lead · Process Excellence Lead · Senior Performance Strategist

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Level 6 Certificate in Professional Sales Institute of Sales Professionals · Level 6 · covers 2 of 10 standards
CMI Level 5 NVQ Diploma in Management and Leadership Chartered Management Institute · Level 5 · covers 2 of 10 standards
iCQ Level 5 Diploma in Management and Leadership iCan Qualifications Limited · Level 5 · covers 1 of 10 standards
Level 6 Award in Leading Organisational Change Institute of Sales Professionals · Level 6 · covers 1 of 10 standards
Qualifi Level 5 Extended Diploma in Business Management Qualifi Ltd · Level 5 · covers 1 of 10 standards
Focus Awards Level 5 Diploma in Management and Leadership (RQF) Focus Awards Limited · Level 5 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Data-led Decision Making Level 6 Certificate in Professional Sales
Design business processes CMI Level 5 NVQ Diploma in Management and Leadership
Business Process Management iCQ Level 5 Diploma in Management and Leadership
Lead Organisational Change Level 6 Award in Leading Organisational Change
Business Operations Qualifi Level 5 Extended Diploma in Business Management

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Change Fluency taking people through change
Your Plan Illustration

Built for Lead BPO Performance Architect

5 units that map to this job, from the qualifications that cover it.

  1. Data-led Decision Making Institute of Sales Professionals · covers 2 of 10 standards Level 6
  2. Design business processes Chartered Management Institute · covers 2 of 10 standards Level 5
  3. Business Process Management iCan Qualifications Limited · covers 1 of 10 standards Level 5
  4. Lead Organisational Change Institute of Sales Professionals · covers 1 of 10 standards Level 6
  5. Business Operations Qualifi Ltd · covers 1 of 10 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Lead BPO Performance Architect?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Ethical AI & Bias Detection in Performance Models
  • Digital Transformation Leadership & Adoption
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Lead BPO Performance Architect plan as you set up, starting with the free Automation Fluency module. No card.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A Lead BPO Performance Architect designs the systems and processes that make BPO operations run better. The work involves mapping out complex processes and finding ways to make them simpler, faster and more reliable, so client programmes deliver what they promise. It suits someone who can see the bigger picture while getting into the detail of how a call centre or back-office function actually works.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Microsoft Excel (VBA, Power Query, Advanced Formulas) Expert

Architecting complex financial models for performance impact analysis, designing robust data validation scripts using VBA, and building advanced Power Query transformations for integrating disparate data sources for enterprise reporting.

Microsoft Power BI / Tableau (Data Modelling, DAX/LOD, Enterprise Reporting) Expert

Designing and deploying enterprise-wide performance reporting frameworks, defining optimal data models, developing complex DAX (Power BI) or LOD (Tableau) calculations, and managing report distribution and security for senior stakeholders.

Microsoft Visio / Bizagi Modeler (BPMN 2.0, Process Simulation) Expert

Leading the design of complex 'to-be' process maps using BPMN 2.0, simulating the impact of process changes, identifying critical bottlenecks, and documenting detailed process handoffs for large-scale re-engineering initiatives.

Jira / Asana / Monday.com (Portfolio Management, Advanced Workflows) Advanced

Strategic oversight of the portfolio management for all performance initiatives, configuring advanced project workflows, integrating with other enterprise systems, and driving adoption across the organisation for performance tracking.

SQL (Complex Queries, Views, Data Preparation) Advanced

Writing and optimising complex SQL queries, creating views and stored procedures to prepare and extract data for advanced analysis and reporting from various operational databases (CRM, WFM, ticketing systems).

WFM/QM Platforms (e.g., NICE WFM, Genesys Cloud, Verint QM) - Strategic Use Advanced

Leveraging platform capabilities for deep-dive analysis into agent performance, scheduling efficiency, and quality trends across multiple programmes, and influencing platform optimisation to drive global operational efficiency.

Confluence / SharePoint (Knowledge Architecture, Content Management) Advanced

Architecting the knowledge management strategy for the performance function, structuring knowledge bases for performance best practices, and managing detailed process documentation for internal and external stakeholders.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Process Design & Optimisation Follows established process maps; proposes minor tweaks to supervisor. Designs 'as-is' and 'to-be' processes for specific tasks within a project; consults manager on significant changes. Leads the design and implementation of complex process re-engineering for entire workstreams; makes technical decisions within scope, consults director on strategic impact.
Performance Tool/Methodology Selection Uses approved tools and methodologies; escalates any issues. Selects appropriate tools/methods for routine analysis within guidelines; proposes new tools to manager. Recommends and implements new analytical tools or methodologies for specific projects; technical approval for tools up to £5K.
Team Management & Development Manages own tasks and learning plan. Provides informal guidance to new joiners; manages own project workload. Mentors 1-2 junior analysts; provides technical guidance and support on their projects. Participates in performance reviews for mentees.
Budget Allocation (Project/Team) No budget authority; tracks own expenses. Manages project expenses within allocated budget; flags overspends to manager. Manages project budgets up to £5K; recommends budget requests for larger projects.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Portfolio-wide Efficiency Gain
The percentage reduction in operational costs or increase in output per FTE across the client programmes you oversee.
Target · Minimum 8% annual efficiency gain across your assigned portfolio

Leading an initiative that reduces Average Handle Time (AHT) by 15 seconds across a 500-FTE programme, saving £150K annually, or streamlining a back-office process to handle 10% more transactions with the same headcount.

SLA/KPI Achievement Rate
The percentage of critical Service Level Agreements and Key Performance Indicators met or exceeded across your managed client programmes.
Target · Maintain 98% achievement rate for critical SLAs (e.g., FCR, AHT, Adherence)

Ensuring all 5 key client programmes consistently hit their First Contact Resolution (FCR) targets of 85%+, reducing overall SLA misses by 10% quarter-over-quarter through proactive interventions and process redesign.

Adoption Rate of New Performance Frameworks/Tools
The percentage of operational teams or client programmes successfully adopting and embedding new performance methodologies, processes, or digital tools you've architected.
Target · 80% adoption within 6 months of rollout for major initiatives

Successfully rolling out a new Root Cause Analysis (RCA) framework across three major client programmes, with 85% of team leads actively using it for problem-solving within six months, evidenced by documented RCA outputs.

Team Development & Mentorship Impact
The measurable improvement in the capabilities and performance of the BPO Performance Specialists and Analysts you lead and mentor.
Target · Average 15% improvement in direct report performance metrics (e.g., project completion, analysis depth) annually

Two of your direct reports successfully lead complex improvement projects independently after 12 months under your guidance, and one is identified as ready for a Senior Specialist role.

Strategic Influence & Thought Leadership
Your ability to shape the long-term performance strategy for the BPO department and be recognised as a go-to expert for complex operational challenges.
  • You're regularly invited to contribute to strategic planning sessions, your recommendations are frequently adopted by senior leadership, and you're asked to present on performance best practices to clients or internal executive forums. People seek your opinion on 'how we should do this' rather than just 'what went wrong'.
Proactive Problem Anticipation
Identifying potential performance risks or opportunities before they become critical issues, and architecting preventative solutions.
  • You present a compelling case for a process redesign that prevents an anticipated SLA miss six months down the line. You spot a subtle trend in client feedback that indicates a future churn risk and propose a mitigation strategy that gets adopted. You're not just reacting
  • you're predicting and preparing.
Cross-Departmental Collaboration & Buy-in
Your effectiveness in building consensus and securing commitment from various internal teams (Operations, WFM, IT, Training) to implement your performance improvement designs.
  • Key stakeholders from different departments actively champion your initiatives. You successfully navigate inter-departmental politics to get complex projects off the ground. You're seen as a trusted partner, not just someone telling others what to do.
Quality of Performance Architecture
The robustness, scalability, and clarity of the performance frameworks, methodologies, and analytical solutions you design.
  • Your process maps are clear, comprehensive, and easily understood by operational teams. Your data models are well-documented and produce reliable, actionable insights. Your solutions are adopted as standard practice and stand the test of time, reducing the need for constant re-work.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Big, Messy Organisational Puzzles

You'll spend your days dissecting complex operational data, mapping out convoluted processes, and then piecing together elegant solutions that genuinely improve how we deliver services. It's about taking a tangled knot of inefficiencies and untangling it into a smooth, optimised flow.

Taking a client programme with consistently missed SLAs and, through deep analysis and process redesign, turning it into a top performer within six months.

Building and Seeing Your Designs Come to Life

You'll architect new performance frameworks, design advanced analytical tools, and lead the implementation of these solutions across multiple teams. The satisfaction comes from seeing your strategic vision transform into tangible, measurable improvements in our BPO operations.

Developing a new predictive forecasting model that gets adopted across five client programmes, leading to a 10% reduction in overstaffing costs.

Developing and Growing a High-Performing Team

You'll be directly responsible for mentoring and guiding a team of BPO Performance Specialists and Analysts. You'll get energy from seeing them develop their skills, take on more complex challenges, and ultimately, become performance architects in their own right.

Helping a junior analyst grow into a Senior Specialist, capable of independently leading complex process improvement projects.

What frustrates people
  • The 'blame game' between departments when performance dips, making it hard to get objective insights and collective ownership for solutions.
  • Constant shifts in client requirements or internal priorities that derail well-planned initiatives and force urgent, reactive work.
  • Operational data that's inconsistent, incomplete, or poorly captured, meaning you spend more time cleaning data than actually analysing it.
  • Resistance to change from tenured team leads or agents who prefer the 'old way' of doing things, even when it's less efficient.
  • Being seen as the 'KPI police' rather than a strategic partner, leading to defensiveness from operational teams.
  • The challenge of securing budget or resources for strategic projects when immediate operational fires need putting out.
What this role does not give you
  • A quiet, predictable environment where you can focus on one thing at a time.
  • Guaranteed immediate adoption of every brilliant idea you come up with.
  • A role where you're solely an individual contributor; leadership and influence are key here.
  • A place where 'good enough' is acceptable; we're always striving for better.

8Who you work with

This role directly shapes the efficiency, quality, and profitability of our BPO service delivery across multiple client engagements. Your work ensures we meet contractual obligations, drives down operational costs, and ultimately strengthens our reputation as a top-tier BPO provider. Get it right, and you're directly contributing to client retention and new business growth. Get it wrong, and we're looking at penalties, client churn, and a lot of headaches for the wider business.

Inside the business
  • Operations Directors and Managers (for various client programmes)
  • Workforce Management (WFM) Leads
  • Training and Quality Assurance Teams
  • IT and Digital Transformation Leads
  • Client Relationship Managers (CRMs)
  • Finance Business Partners
Outside the business
  • Senior Client Contacts (e.g., Head of Operations, Programme Managers)
  • Strategic Technology Vendors
  • Industry Bodies and Consultants

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience leading complex process improvement projects using Lean Six Sigma (Green Belt certification or equivalent practical experience is a must).
  • Demonstrable experience in designing and implementing advanced performance dashboards and analytical reports using Power BI or Tableau.
  • Strong track record of mentoring junior analysts and leading small project teams.
  • Expertise in data extraction and manipulation using SQL for performance analysis.
  • Excellent communication and presentation skills, with experience presenting to mid-to-senior level management.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Architecture for Performance Analytics

As data volumes explode and sources become more diverse, simply pulling data from different systems won't cut it. You'll need to understand how to design scalable, robust data architectures that support real-time performance insights and predictive modelling across the entire BPO enterprise. This moves you from data consumer to data architect.

Data Lakehouse Concepts · ETL/ELT Pipeline Design · Data Governance & Quality Frameworks · Cloud Data Platforms (e.g., Azure Synapse, AWS Redshift)

  • This month: Map out the current data flow for a critical performance metric, identifying all sources, transformations, and reporting layers.
  • Next quarter: Take an introductory course on cloud data platforms (e.g., Azure Data Fundamentals).
  • Month 4-6: Work with our IT/Data Engineering team to understand their current data architecture roadmap and identify opportunities for performance data integration.
  • Month 7-9: Propose an improved data architecture for one key performance domain, outlining how it would enhance data quality and analytical capabilities.

Quick win: Start documenting the data definitions and lineage for 2-3 key performance metrics your team uses. This foundational work is crucial for any advanced data architecture.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences (e.g., OPEX Week, Process Mining World) to stay abreast of emerging trends and technologies in BPO performance.
  • Participating in online forums or communities dedicated to Lean Six Sigma, process excellence, or BPO operations.
  • Actively seeking out mentorship opportunities from senior leaders within the organisation or industry.
  • Contributing to internal knowledge sharing sessions, presenting on best practices or lessons learned from your projects.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Ethical AI & Bias Detection in Performance Models

As we increasingly use AI for anomaly detection, forecasting, and even agent coaching, ensuring these models are fair, unbiased, and transparent becomes critical. Regulatory scrutiny is increasing, and client expectations around ethical AI are growing. If our models inadvertently discriminate or produce skewed insights, it could have serious financial and reputational consequences.

  • Algorithmic Bias Identification
  • Explainable AI (XAI) for Performance
  • Fairness Metrics in ML
  • Data Governance for AI Readiness

Digital Transformation Leadership & Adoption

BPO is rapidly digitising. Your role isn't just about optimising existing processes, but about leading the adoption of new digital tools—RPA, AI, low-code platforms—that fundamentally change how work gets done. You'll need to bridge the gap between technical possibilities and operational realities, ensuring these transformations actually deliver value.

  • RPA (Robotic Process Automation) Strategy
  • Low-Code/No-Code Platforms for Process Apps
  • Digital Adoption Metrics
  • Human-in-the-Loop Process Design

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma Methodologies (Black Belt Principles)
  • Service Level Agreement (SLA) & Key Performance Indicator (KPI) Architecture
  • Process Re-engineering & Optimisation (Enterprise-level)
  • Root Cause Analysis (RCA) & Corrective Action Planning (Strategic)
  • Quality Management Systems (QMS) & Frameworks (e.g., COPC, ISO 9001)
  • Change Management Principles (e.g., ADKAR, Lewin's Change Model)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Senior BPO Performance Specialist (Internal Promotion)

    3-5 years at Senior level

    Skills to master

    • Leading end-to-end improvement projects, mentoring junior team members, presenting to mid-level management, and consistently delivering measurable results on complex workstreams.

    You're ready to move on when

    • Successfully led 5+ significant performance improvement projects with documented ROI.
    • Consistently received positive feedback on mentorship and team development from junior colleagues.
    • Demonstrated ability to influence and gain buy-in from operational managers.
    • Proactively identified and addressed systemic performance issues, not just symptoms.
  2. 2

    Process Excellence Lead (External Hire)

    Direct entry with 8-12 years relevant experience

    Skills to master

    • Deep expertise in Lean Six Sigma, process re-engineering, and change management from a similar industry (e.g., shared services, consulting). Strong track record of leading teams and driving large-scale operational transformations.

    You're ready to move on when

    • Held a similar lead-level role in a large, complex operational environment.
    • Managed a team of 3+ direct reports focused on performance improvement.
    • Successfully delivered £1M+ in annualised savings or efficiency gains in previous roles.
    • Strong references highlighting leadership, strategic thinking, and analytical capabilities.
  3. 3

    Consultant (Operations/Process Improvement)

    3-6 years in consulting before moving in-house

    Skills to master

    • Experience in client-facing consulting roles, delivering operational strategy and process improvement projects across various industries. Strong project management, analytical, and stakeholder management skills.

    You're ready to move on when

    • Led multiple client engagements focused on BPO or operational performance.
    • Proven ability to diagnose complex business problems and design executable solutions.
    • Experience managing project teams and client expectations.
    • Strong commercial acumen and understanding of business drivers.

15Where this role leads

The long view: This work can lead into roles such as Director, Global BPO Performance, or Chief Operating Officer, depending on whether you move towards strategic leadership or broader operational oversight.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead BPO Performance Architect is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Manager, BPO Performance & Optimization

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Data-led Decision Making, worked against Lead BPO Performance Architect.

Data-led Decision Making Level 6

Applied to your work in Lead BPO Performance Architect

The objective of this unit is to provide learners with an understanding of key data sources that support strategic decision-making and the data requirements for effective team decision-making. Learners will be able to critically analyse data from various sources to identify trends and insights, and recommend improvements to decision-making processes based on data analysis.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Lead BPO Performance Architect
  • Lean Six Sigma Methodologies (Black Belt Principles)
  • Service Level Agreement (SLA) & Key Performance Indicator (KPI) Architecture
  • Process Re-engineering & Optimisation (Enterprise-level)
  • Root Cause Analysis (RCA) & Corrective Action Planning (Strategic)
  • Quality Management Systems (QMS) & Frameworks (e.g., COPC, ISO 9001)
  • Change Management Principles (e.g., ADKAR, Lewin's Change Model)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead BPO Performance Architect is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Manager, BPO Performance & Optimization

    3-5 years

    Level 5

    • Portfolio Management Overseeing a diverse portfolio of performance initiatives, ensuring alignment with strategic objectives.
    • Vendor Management (Strategic) Managing relationships with key technology and consulting partners.
    • Enterprise Data Strategy Contributing to the overall data strategy for the organisation.
    • Talent Management Developing and retaining top talent within the performance function.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine having more time to focus on strategic thinking, complex problem-solving, and leading your team, rather than getting bogged down in manual data crunching or report generation. That's the reality with AI in BPO Performance. We're not just talking about minor tweaks; we're talking about a fundamental shift in how you work.

As a Lead BPO Performance Architect, your value lies in your strategic insight and ability to design robust solutions. AI isn't here to replace that; it's here to supercharge it. Think of it as having a team of tireless, lightning-fast junior analysts who handle the heavy lifting, allowing you to focus on the 'why' and the 'how' at an organisational level. You'll use these tools to elevate your impact, drive faster improvements, and free up your time for truly architectural work.

Automated Anomaly Detection

AI continuously monitors real-time operational metrics across thousands of agents and processes. It flags unusual patterns – like AHT spikes, FCR dips, or adherence deviations – and alerts you to potential issues before they impact SLAs or client satisfaction. It even provides context on likely root causes, cutting down your investigation time dramatically. You'll go from reacting to problems to proactively addressing them.

Predictive Performance Forecasting

Machine learning models analyse historical performance data, WFM schedules, client forecasts, and external factors (seasonality, marketing campaigns) to predict future performance trends and potential SLA risks. This means you can proactively allocate resources, plan strategic interventions, and even have data-backed conversations with clients about future capacity needs, rather than just guessing.

Intelligent Process Mining & Mapping

AI analyses system logs, desktop activity, and interaction data to automatically discover, map, and visualise actual process flows as performed by agents. It identifies deviations from documented procedures, highlights bottlenecks, and quantifies process leakage, giving you objective, undeniable insights for re-engineering. No more endless interviews trying to figure out what people actually do.

Smart Report Generation & Summarisation

AI ingests complex performance dashboards and raw data, then generates tailored executive summaries, highlights key insights, and identifies actionable recommendations. It can adapt the narrative and level of detail for different audiences – from an agent performance summary to a client executive report – saving you hours of manual drafting and ensuring consistent, impactful communication.

Common questions

Common questions

How do you become a Lead BPO Performance Architect?

Common routes in include Senior BPO Performance Specialist (Internal Promotion) (3-5 years at Senior level), Process Excellence Lead (External Hire) (Direct entry with 8-12 years relevant experience) and Consultant (Operations/Process Improvement) (3-6 years in consulting before moving in-house). Times vary with prior experience.

Where can a Lead BPO Performance Architect progress to?

This role can lead on to Manager, BPO Performance & Optimization (3-5 years), depending on the skills you build.

What new skills matter most for a Lead BPO Performance Architect?

Increasingly, Ethical AI & Bias Detection in Performance Models and Digital Transformation Leadership & Adoption. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in business process outsourcing

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills built in this role transfer well to other settings. These include strategic problem-solving, process re-engineering, data-driven decision making and change leadership. They apply to shared services organisations and management consulting. They also apply to operational leadership roles in industries such as retail, finance or healthcare that depend on efficient processes.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.