UK

United Kingdom · Property and facilities · Senior (5-8 years)

Senior Technical Services Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toLead Technical Services Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Technical Facilities Manager · M&E Manager · Hard Services Manager

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

IWFM Level 5 Award in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 2 of 10 standards
IWFM Level 5 Certificate in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 2 of 10 standards
IWFM Level 5 Diploma in Facilities Management Institute of Workplace and Facilities Management · Level 5 · covers 1 of 10 standards
NOCN Level 5 Diploma in Electronic and Communications Engineering NOCN · Level 5 · covers 1 of 10 standards
GQA Level 6 NVQ Diploma in Construction Site Management (Construction) GQA Qualifications Limited · Level 6 · covers 1 of 10 standards
EAL Level 3 NVQ Extended Diploma in Engineering Maintenance Excellence, Achievement & Learning Limited · Level 3 · covers 3 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Managing facilities management projects IWFM Level 5 Award in Facilities Management
Managing health and safety in facilities management IWFM Level 5 Diploma in Facilities Management
Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in a Working Environment NOCN Level 5 Diploma in Electronic and Communications Engineering
Controlling project progress against agreed quality standards in the workplace GQA Level 6 NVQ Diploma in Construction Site Management (Construction)
Maintaining Environmental Control Equipment EAL Level 3 NVQ Extended Diploma in Engineering Maintenance

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Frontier Fluency the next wave, beyond mainstream AI
Systems Fluency seeing the whole picture
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Your Plan Illustration

Built for Senior Technical Services Manager

5 units that map to this job, from the qualifications that cover it.

  1. Managing facilities management projects Institute of Workplace and Facilities Management · covers 2 of 10 standards Level 5
  2. Managing health and safety in facilities management Institute of Workplace and Facilities Management · covers 1 of 10 standards Level 5
  3. Maintain Systems and Processes for Health, Safety, Welfare and Environmental Protection in a Working Environment NOCN · covers 1 of 10 standards Level 5
  4. Controlling project progress against agreed quality standards in the workplace GQA Qualifications Limited · covers 1 of 10 standards Level 6
  5. Maintaining Environmental Control Equipment Excellence, Achievement & Learning Limited · covers 3 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Technical Services Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • IoT Integration & Data Interpretation
  • Net-Zero Carbon Strategies & Reporting
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Technical Services Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

You are the main point of contact for technical work on a specific site or client contract, keeping buildings running safely and efficiently.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

IBM Maximo / FSI Concept Evolution (CMMS/CAFM) Advanced

Configuring PPM schedules, building custom reports, analysing maintenance trends, managing contractor portals, and providing training to end-users. You'll be living in this system.

Schneider EcoStruxure / Trend IQ Vision (BMS/BAS) Advanced

Adjusting setpoints, configuring alarm routing, performing advanced diagnostics, and working with vendors to optimise control logic for energy efficiency and comfort.

MS Project / Smartsheet (Project Management) Advanced

Developing and managing full project plans for M&E installations, major refits, or complex repairs, including Gantt charts, resource allocation, and critical path analysis.

SAP S/4HANA (PM/FI Modules) Intermediate

Managing complex M&E budgets, analysing OpEx vs. CapEx spend, raising purchase orders, and building business cases for asset replacement using system data.

Intelex / Cority (EHS & Compliance) Advanced

Managing the statutory compliance register (e.g., SFG20), overseeing risk assessments, and preparing data for internal and external audits. This is your compliance bible.

Power BI / Tableau (BI & Analytics) Intermediate

Connecting to CMMS/BMS data sources to build interactive dashboards that track asset uptime, energy consumption, and contractor performance KPIs. You'll use this to show your impact.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Technical Fault Diagnosis & Resolution Escalates complex faults to a Senior Manager; follows prescribed troubleshooting steps. Independently diagnoses and resolves routine and moderately complex faults; escalates novel issues. Leads diagnosis and resolution of all complex and novel M&E faults; provides expert guidance to technicians; makes critical decisions during incidents.
PPM Schedule Design & Optimisation Follows existing PPM schedules; updates asset registers based on completed work. Suggests minor improvements to existing PPM schedules; ensures timely completion of tasks. Designs, implements, and optimises entire PPM schedules for a site, integrating SFG20 and asset criticality; makes data-driven adjustments to improve efficiency.
Contractor Selection & Management Logs contractor visits; provides site access; processes routine invoices. Manages day-to-day contractor performance against SLAs; addresses minor issues. Authors technical specifications for tenders; negotiates contracts up to £100K; conducts performance reviews; manages complex contractor relationships and disputes.
Operational Budget Management Raises purchase orders for approved spend; tracks personal expenses. Monitors departmental spend against budget; flags minor variances. Manages site/contract operational budget (£250K-£750K); identifies cost savings; builds business cases for asset replacement (recommendation only).

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Asset Uptime for Critical Systems
This is about how often our essential building systems – think data centre cooling, main power, or critical HVAC – are actually running when they should be.
Target · >99.8% uptime

If a critical chiller goes down for 4 hours in a month, that's a significant hit. We're looking for almost zero unplanned downtime for the really important stuff.

Operational Budget Variance (Site/Contract)
How well you manage the money allocated for your site's technical services, making sure you don't overspend without good reason.
Target · Manage to within +/- 3% of allocated OpEx budget

If your quarterly budget is £150,000, we expect actual spend to be between £145,500 and £154,500. Anything outside that needs a really good explanation.

Reactive vs. Planned Maintenance Ratio
This shows how proactive you are. We want to see fewer urgent, unplanned repairs and more scheduled, preventative work.
Target · Improve ratio from 60:40 to 40:60 (planned:reactive) over 12 months

If you currently have 60 reactive jobs for every 40 planned, we want to see that flip, meaning you're catching problems before they become emergencies.

Statutory Compliance Score
How well you ensure all legal requirements for building systems (fire, water, electrical) are met and documented.
Target · Achieve >95% on internal and external compliance audits

An audit identifies 3 minor non-conformities out of 100 checks, giving you 97%—that's good. Missing a critical fire alarm test, however, would be a major fail.

Contractor Performance & Relationship Management
This is about how effectively you manage our external service providers, making sure they deliver on time, to budget, and to the right quality.
  • Feedback from contractors and internal teams, successful resolution of disputes, consistent adherence to SLAs, proactive suggestions from contractors, and a reduction in repeat call-outs for the same issue.
Client/Occupant Satisfaction (Technical Services)
How happy our clients or the building occupants are with the technical services you're providing. Frankly, if they don't complain, you're probably doing a good job.
  • Positive feedback in client meetings, low volume of technical complaints, quick resolution of reported issues, and being seen as a trusted advisor by the client or property manager.
Proactive Risk Mitigation
Your ability to spot potential problems before they become big, expensive headaches, especially concerning safety or operational continuity.
  • Identification and resolution of latent defects, implementation of new safety procedures, proactive recommendations for asset upgrades, and a reduction in reportable incidents.
Mentorship & Team Development
How well you support and develop any junior members of the team or technicians you're working with, helping them grow their skills.
  • Positive feedback from mentees, observable skill improvement in junior staff, successful delegation of tasks, and their ability to handle more complex issues over time.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex, Tangible Problems

You get a real kick out of diagnosing a tricky fault that's stumped others, or figuring out how to keep an ageing system running efficiently. It's about the satisfaction of making something work.

Successfully troubleshooting an intermittent fault in the BMS that's been causing headaches for months, finally getting to the root cause and implementing a permanent fix.

Ownership and Autonomy

You thrive when you're given a problem and trusted to figure out the best way to solve it, from planning to execution. You like being the person who takes charge and gets things done.

Being fully responsible for the entire PPM schedule for your site, from design to contractor management, and seeing the positive impact on asset reliability.

Ensuring Safety & Compliance

You sleep better knowing that all statutory requirements are met, and the building is a safe place for everyone. There's a deep satisfaction in knowing you're protecting people and the business.

Successfully navigating an external audit with zero non-conformities, knowing you've kept everyone safe and the company compliant.

What frustrates people
  • The 'Run to Fail' Mandate: Fighting a constant battle with finance departments who see PPM as a cost to be cut, not an investment, forcing you to wait for things to break, which is just madness.
  • Inheriting a Mess: Taking over a building with a massive deferred maintenance backlog, non-existent O&M manuals, and an asset register last updated a decade ago. It's like detective work, but with less glamour.
  • The 3 AM Call-Out: The pager or phone going off in the middle of the night for a major flood or power outage that completely wrecks your planned work for the week. Your sleep schedule will suffer.
  • Dirty Data: Trying to make strategic decisions when the data in the CMMS is incomplete or inaccurate because engineers see data entry as a low-priority task. Garbage in, garbage out, as they say.
  • CapEx vs. OpEx Games: Needing a £100K capital budget to replace a failing asset but only having a £10K operational repair budget, forcing you into expensive, short-term fixes that you know are a waste of money in the long run.
  • Vendor Underperformance: Constantly chasing contractors who fail to meet their SLAs, provide correct documentation, or send qualified engineers to site. It's like herding cats, sometimes.
What this role does not give you
  • A predictable 9-to-5 schedule; emergencies don't care about your plans.
  • A role where you only focus on one specific technical area; you'll be a generalist of all things M&E.
  • A quiet, desk-bound job; you'll be out on site, in plant rooms, and dealing with people constantly.
  • Instant gratification; some maintenance strategies take years to show their full benefit.

8Who you work with

Your work directly impacts the operational continuity, safety, and energy efficiency of our properties. Get it right, and you save us money, keep our tenants happy, and protect our assets. Get it wrong, and we're looking at breakdowns, regulatory fines, and potentially very unhappy clients.

Inside the business
  • Operations Director (for your specific site/contract)
  • Finance Business Partner (for budget reviews and approvals)
  • Health & Safety Lead (for compliance and incident management)
  • Client Relationship Managers (to understand client needs and issues)
  • Property Managers (for overall site performance and tenant relations)
Outside the business
  • M&E Contractors (your key partners for planned and reactive works)
  • Specialist Vendors (for specific equipment like chillers or lifts)
  • Building Occupants/Clients (the people you're ultimately serving)
  • Regulatory Bodies (for compliance inspections and audits)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Solid understanding of core M&E systems (HVAC, electrical, plumbing, fire systems) – you've probably been an M&E engineer or a similar hands-on role.
  • Experience with a CMMS/CAFM system (like Planon or ServiceChannel) where you've logged jobs, pulled reports, and managed work orders.
  • Demonstrable experience managing contractors or external service providers, even if it was for smaller projects.
  • A track record of successfully managing small to medium-sized technical projects, seeing them through from start to finish.
  • Basic financial literacy – you know how to raise a purchase order, track expenses, and understand a budget spreadsheet.
  • A good grasp of Health & Safety principles and why they're non-negotiable in our industry.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced CMMS/CAFM Optimisation

Our CMMS isn't just a record-keeping tool; it's a powerful asset management platform. You'll need to move beyond just using it to actively optimising its configuration, workflows, and reporting capabilities to drive efficiency and insight.

Workflow automation within CMMS · Integration with other systems (e.g., BMS, ERP) · Custom report and dashboard development · Mobile functionality deployment

  • This month: Explore advanced features in our current CMMS you're not currently using.
  • Next quarter: Take an online course or attend vendor training on CMMS administration and customisation.
  • Month 3-6: Propose and implement one new automated workflow within the CMMS for your site.
  • Month 6-12: Work with CMMS support to build a custom dashboard that tracks a key performance indicator (KPI) for your site.

Quick win: Identify one repetitive manual task related to CMMS data entry or reporting and research if there's an existing feature that could automate it.

Advanced Data Analytics for Facilities Performance

We're drowning in data from BMS, CMMS, and utility meters. The ability to not just pull reports, but to genuinely analyse this data to identify trends, predict failures, and justify strategic investments is becoming non-negotiable.

Statistical analysis basics (e.g., correlation, regression) · Time-series analysis for energy/asset data · Data visualisation best practices · Root cause analysis with data

  • This month: Focus on one specific asset's historical data in the CMMS or BMS. Look for patterns.
  • Next quarter: Take an online course on Power BI or Tableau for data analysis and dashboard creation.
  • Month 3-6: Build a new, insightful dashboard that tracks a critical metric for your site and presents it to your Lead.
  • Month 6-12: Use data to build a compelling business case for a major asset upgrade or a new maintenance strategy.

Quick win: Start by using advanced Excel functions (PivotTables, conditional formatting) to dig deeper into your monthly energy bills or reactive maintenance logs.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry webinars and seminars on new M&E technologies, compliance updates, and sustainable building practices.
  • Joining professional bodies like the IWFM or CIBSE (Chartered Institution of Building Services Engineers) to network and stay informed.
  • Undertaking continuous professional development (CPD) in areas like advanced BMS programming, specific asset maintenance, or contract law.
  • Mentoring junior colleagues or participating in internal knowledge-sharing sessions – teaching is a great way to solidify your own understanding.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

IoT Integration & Data Interpretation

Buildings are getting smarter, fast. More sensors mean more data, and the ability to connect all these disparate systems (BMS, security, occupancy sensors) is becoming critical. Competitors are already using this to run buildings far more efficiently and predict issues.

  • Sensor data streams and APIs
  • Edge computing vs. cloud processing
  • Data normalisation and cleaning
  • Digital twins (basic understanding)

Net-Zero Carbon Strategies & Reporting

The pressure to reduce carbon emissions and achieve net-zero targets is growing from clients, regulators, and our own corporate goals. You'll need to understand how technical services contribute to this and how to report on it effectively.

  • Scope 1, 2, and 3 emissions (basic)
  • Energy Performance Certificates (EPCs)
  • Renewable energy technologies (e.g., heat pumps, solar PV)
  • Carbon accounting basics

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Planned Preventive Maintenance (PPM) Strategy
  • Asset Lifecycle Management & Costing
  • Statutory Compliance & Auditing (ISO 55001/41001 principles)
  • M&E Systems Expertise
  • Contract & Vendor Management
  • Energy Management & Sustainability

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Technical Services Supervisor

    2-4 years in role before moving up

    Skills to master

    • Mastering daily operational oversight, managing small teams of technicians, ensuring PPM completion, and handling routine reactive maintenance. You've shown you can keep things running smoothly.

    You're ready to move on when

    • Consistently hitting PPM completion targets and reducing reactive call-outs.
    • Successfully managing a small team or specific service line (e.g., HVAC).
    • Demonstrating strong problem-solving skills for moderately complex technical issues.
    • Proactively identifying areas for operational improvement.
  2. 2

    M&E Engineer (Senior Level)

    3-5 years as a senior engineer

    Skills to master

    • Deepening your M&E systems expertise, becoming the go-to person for complex fault diagnosis, and potentially leading small installation projects. You've got the technical chops.

    You're ready to move on when

    • Successfully diagnosing and resolving difficult M&E faults independently.
    • Taking ownership of specific complex systems (e.g., chillers, LV switchgear).
    • Mentoring junior engineers and demonstrating strong technical leadership.
    • Proposing and implementing technical improvements or upgrades.
  3. 3

    Project Engineer (Building Services)

    3-6 years in project delivery

    Skills to master

    • Developing strong project management skills, understanding procurement processes, and coordinating multiple trades for installations or refurbishments. You know how to get a big job done.

    You're ready to move on when

    • Successfully delivering M&E projects on time and within budget.
    • Strong ability to coordinate internal and external teams.
    • Excellent communication with stakeholders on project progress.
    • Demonstrating a good understanding of commercial aspects of projects.

15Where this role leads

The long view: This work can lead into leadership roles such as Director of Hard Services, or into specialist technical routes such as Head of Engineering and Asset Management.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Technical Services Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Managing facilities management projects, worked against Senior Technical Services Manager.

Managing facilities management projects Level 5

Applied to your work in Senior Technical Services Manager

This unit aims to enable learners to plan facilities management projects, prepare and manage detailed project briefs, monitor project budgets, assemble project teams, and manage project risks to ensure successful project delivery.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

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See Your Progress Grow Illustration
Senior Technical Services Manager
  • Planned Preventive Maintenance (PPM) Strategy
  • Asset Lifecycle Management & Costing
  • Statutory Compliance & Auditing (ISO 55001/41001 principles)
  • M&E Systems Expertise
  • Contract & Vendor Management
  • Energy Management & Sustainability
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Technical Services Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Lead Technical Services Manager

    3-5 years in Senior Technical Services Manager role

    This is a jump to Level 4. You'll move from managing a single site/contract to overseeing technical performance across multiple sites or a significant portfolio.

    • Architecting maintenance strategies for diverse asset types and portfolios.
    • Identifying and prioritising capital projects across multiple sites.
    • Advanced contractor framework management (negotiating master service agreements).
    • Broader energy management and sustainability initiatives across a larger estate.

  2. Head of Technical Services

    5-8 years in Senior/Lead roles

    This is a jump to Level 5. You'll be directing the entire technical services function for a region or business unit, managing other managers.

    • Setting enterprise-wide technical standards and policies.
    • Leading major technology implementations (e.g., new CMMS across the organisation).
    • Developing multi-year capital and operational budgets for the entire function.
    • Representing the organisation externally on technical matters.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, you've got a lot on your plate. From urgent reactive calls to meticulous compliance checks, it's a never-ending juggle. But what if you could offload some of that mental load and free up significant time for the really strategic stuff?

AI isn't here to replace you; it's here to give you superpowers. For a Senior Technical Services Manager, this means less time wrestling with data, drafting reports, or trying to predict the next breakdown, and more time actually leading, optimising, and making impactful decisions. Think of it as having a highly efficient, tireless assistant for your most repetitive or data-heavy tasks.

Predictive Maintenance Analyst

Use AI models to analyse real-time sensor data (vibration, temperature, current draw) from critical assets like AHUs, chillers, and pumps. This helps you predict failures before they happen, allowing for planned, non-disruptive repairs during off-peak hours instead of frantic 3 AM call-outs. It's about moving from 'fix it when it breaks' to 'fix it before it breaks'.

Energy Optimisation Co-pilot

Leverage an AI platform that continuously analyses BMS data, local weather forecasts, and actual occupancy patterns. It then recommends and can even automate optimal HVAC setpoints and lighting schedules, saving significant energy without compromising occupant comfort. Less time manually poring over trend logs and utility bills, more time saving actual pounds.

Automated Incident Reporter

During an emergency, every second counts. Use generative AI to draft initial incident reports for system failures. You input the basic facts – time, affected asset, immediate impact, actions taken – and the AI generates a structured, professional report for stakeholders. This saves crucial time on documentation when you should be focused on resolution and communication.

Smart Compliance Auditor

AI-powered tools can scan contractor documentation, risk assessments, service reports, and even permit-to-work forms. It automatically flags missing information, expired certifications, or deviations from the agreed scope of work. This significantly reduces the manual burden of compliance checking and helps ensure we're always audit-ready.

Common questions

Common questions

How do you become a Senior Technical Services Manager?

Common routes in include Technical Services Supervisor (2-4 years in role before moving up), M&E Engineer (Senior Level) (3-5 years as a senior engineer) and Project Engineer (Building Services) (3-6 years in project delivery). Times vary with prior experience.

Where can a Senior Technical Services Manager progress to?

This role can lead on to Lead Technical Services Manager (3-5 years in Senior Technical Services Manager role) and Head of Technical Services (5-8 years in Senior/Lead roles), depending on the skills you build.

What new skills matter most for a Senior Technical Services Manager?

Increasingly, IoT Integration & Data Interpretation and Net-Zero Carbon Strategies & Reporting. These are the skills our record of this role lists as growing.

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.
This job at other levels
More jobs in property and facilities

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in asset management, compliance and M&E systems carry across industries. This includes corporate estates, healthcare, education, manufacturing and public sector facilities.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Technical Services Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.