The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Sales Administrator / Sales Coordinator
1-2 yearsSkills to master
- Organisational skills, CRM data entry and reporting, supporting sales teams with resources, understanding sales processes.
You're ready to move on when
- You're the go-to person for finding information or getting things organised for your sales team.
- You've shown initiative in improving small administrative processes.
- You're genuinely curious about why sales teams operate the way they do.
- 2
Customer Service Representative
1-2 yearsSkills to master
- Understanding customer needs, clear communication, problem-solving, managing customer expectations, basic product knowledge.
You're ready to move on when
- You're great at explaining complex things simply to customers.
- You've handled tricky customer situations with patience and professionalism.
- You're interested in how customer interactions feed into the sales process.
- 3
Recent Graduate (Business/Marketing/Comms)
0-1 yearSkills to master
- Academic research, presentation skills, project work, quick learning, foundational business understanding.
You're ready to move on when
- You've completed relevant coursework or projects that show an interest in business operations or sales.
- You're eager to apply theoretical knowledge in a practical, fast-paced environment.
- You've demonstrated strong organisational and communication skills through academic or extracurricular activities.


