The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Building System Uptime (Critical M&E)
This is about how often our essential mechanical and electrical systems (like HVAC, power, lifts) are actually working, not broken.
Target · 99.95% uptime for critical systems If the main chiller is down for 8 hours in a month, that's a big hit to your uptime. We'd expect you to have a plan to prevent this, or fix it rapidly.
Contract Budget Variance (Managed Contracts)
How well you manage the spending for the specific contracts you're overseeing, compared to the agreed budget.
Target · +/- 5% variance on annual OpEx budget for your managed contracts If you're managing the HVAC maintenance contract, and it comes in at £105K on a £100K budget, that's a 5% variance. We want to know why, and what you're doing about it.
Reduction in Reactive Calls (Managed Systems)
We want to see fewer unexpected breakdowns on the systems you're responsible for, because you're doing good preventative work.
Target · >10% year-over-year reduction in reactive calls for systems under your direct management If you took over the fire alarm system and reduced reactive call-outs from 20 to 15 in a year, that's a 25% reduction – brilliant work.
Statutory Compliance Audit Score
Your ability to ensure all legal requirements for your assigned areas (e.g., Legionella, Fire Safety) are met and documented.
Target · Achieve 95%+ in internal and external compliance audits for your areas An external auditor finds all your Legionella records are up-to-date, all remedial actions completed, and no outstanding risks. That's a top score.
Contractor Performance & Relationships
It's not just about getting the work done; it's about how you manage our contractors. Are they delivering on time, to standard, and are you building a good working relationship?
- Contractors delivering work to agreed SLAs, positive feedback from other team members on your contractor management, proactive identification of poor performance, and successful negotiation of issues without escalation. You're seen as fair but firm.
Technical Problem Solving & Diagnostics
When something goes wrong, can you quickly and accurately figure out what it is and what needs to be done? This isn't just about calling someone; it's about knowing *who* to call and *what* to ask.
- Accurate initial diagnosis of complex faults, effective troubleshooting that leads to efficient resolutions, ability to explain technical issues clearly to non-technical staff, and fewer repeat call-outs for the same issue.
Mentorship & Knowledge Sharing
As a Senior Specialist, you're expected to help the less experienced members of the team. Are you sharing your knowledge and helping them grow?
- Junior team members coming to you for advice, positive feedback from mentees, active participation in team knowledge-sharing sessions, and demonstrable improvement in junior staff's technical understanding and skills.
Project Delivery Quality
For any minor works or upgrade projects you lead, are they delivered on time, within budget, and to the required quality standard?
- Projects completed with minimal snagging, within the allocated budget and timeframe, positive feedback from internal clients on the project outcome, and clear, concise project documentation.
