UK

ETC Awards Limited · RQF Level 3

ETCAL Level 3 Diploma in Facilities Management

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 3
  • Total credits170
  • Guided learning960 hours
  • Units in this qualification9

Awarded by ETC Awards Limited · on the Ofqual register

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See how this course maps onto your role

Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.

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About 5 minutes · No card · Nothing to commit to

What you’ll learn

What each unit actually teaches you to do

ETCAL Level 3 Diploma in Facilities Management, focusing on establishing a robust framework of assessment principles specific to the facilities management sector.

These are the units ETC Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Apply Health and Safety and Environmental Legislation in Building Services Engineering SectorReal unit · ETC Awards Limited
This unit introduces learners to the knowledge and skills required for safe usage of equipment, materials, and compliance with health and safety regulations.

What you'll be able to do

  • Know the appropriate industry standards and regulations for an organisation.
  • Identify and evaluate risks and hazards.
  • Understand organisation and own responsibilities for Health and Safety in the workplace.
  • Implement environment legislation.
Contribute to the Evaluation of Opportunities for Innovation and ImprovementReal unit · ETC Awards Limited
This unit provides the learner with an understanding of innovating and improving existing products in the facilities management sector.

What you'll be able to do

  • Work with relevant others to generate and develop ideas.
  • Understand how to monitor relevant innovation, trends and developments in the Hard Facilities Management industry.
Contribute to the Management of Quality in Maintaining, Repairing and Modifying Hard Facilities SystemsReal unit · ETC Awards Limited
This unit provides standards for contributing to the management of quality ensuring that quality standards and systems support the delivery of services associated with Hard Facilities Management.

What you'll be able to do

  • Understand the quality standards to which you are working are current and relevant.
  • Obtain relevant and current information from the organisational quality system.
Coordinate a Work Site in the Building Services Engineering SectorReal unit · ETC Awards Limited
This unit aims to provide the learner with the knowledge and understanding required to coordinate the work site environment for installation and maintenance activities in building services engineering systems.

What you'll be able to do

  • Understand your role and responsibilities in relation to complying with regulations and organisational safety requirements.
Develop and Maintain Effective Customer RelationshipsReal unit · ETC Awards Limited
This unit focuses on creating and managing positive relationships with clients, emphasising the importance of understanding client needs during installation and maintenance activities.

What you'll be able to do

  • Identify the needs and expectations of clients and provide technical advice and information.
Estimate and Agree Costs with ClientsReal unit · ETC Awards Limited
This unit introduces learners to the process of estimating and agreeing costs associated with identified repairs and improvements related to Hard Facilities systems.

What you'll be able to do

  • Understand how to identify and agree the work to be estimated with relevant others.
Maintenance and Repair of Electrical Hard Facilities SystemsReal unit · ETC Awards Limited
This unit covers the planning and completion of maintenance and repair work across industrial and commercial electrical hard facilities systems.

What you'll be able to do

  • Understand the operation advantages and limitations of different electrical systems and their associated equipment, accessories and components.
Maintenance and Repair of Mechanical Hard Facilities SystemsReal unit · ETC Awards Limited
This unit introduces learners to the planning and completion of maintenance and repair work for mechanical hard facilities systems including heating and cold-water supplies.

What you'll be able to do

  • Understand the operational advantages and limitations of different plumbing systems and their associated equipment, accessories, and components.
Maintenance and Repair of Refrigeration and Air Conditioning Hard Facilities SystemsReal unit · ETC Awards Limited
This unit provides insights on planning and performing reactive and planned maintenance on refrigeration and air conditioning hard facilities systems.

What you'll be able to do

  • Understand the operation advantages and limitations of different systems and their associated equipment, accessories, and components.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Apply Health and Safety and Environmental Legislation in Building Services Engineering SectorContribute to the Evaluation of Opportunities for Innovation and ImprovementContribute to the Management of Quality in Maintaining, Repairing and Modifying Hard Facilities SystemsCoordinate a Work Site in the Building Services Engineering SectorDevelop and Maintain Effective Customer RelationshipsEstimate and Agree Costs with ClientsMaintenance and Repair of Electrical Hard Facilities SystemsMaintenance and Repair of Mechanical Hard Facilities Systems

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
ETCAL Level 3 Diploma in Facilities Management
  • Apply health and safety and environmental legislation in the building services engineering sector
  • Estimate and agree costs with client
  • Evaluate Opportunities for Innovation and Improvement
  • Maintenance and repair of electrical hard facilities systems
  • Maintenance and repair of mechanical hard facilities systems
  • Maintenance and repair of refrigeration and air conditioning hard facilities systems
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Building Services Director

Your journey here is what you make it. We'll give you the tools, the challenges, and the support to grow, but ultimately, your drive and curiosity will define how far you go. This role is a fantastic stepping stone for a long and impactful career in Real Estate and Facilities Management.

See the whole journey →
Opens the roleBuilding Services DirectorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleRegional Building Services DirectorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLead Building Services ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Building Services CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleTechnical Services CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleBuilding Services Coordinator ManagerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 24 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Apply health and safety and environmental legislation in the building services engineering sectorEstimate and agree costs with clientEvaluate Opportunities for Innovation and ImprovementMaintenance and repair of electrical hard facilities systemsMaintenance and repair of mechanical hard facilities systemsMaintenance and repair of refrigeration and air conditioning hard facilities systems

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Apply Health and Safety and Environmental Legislation in Building Services Engineering SectorLevel 3

Applied to your work in any of these jobs

Which job do you mean?
Building Services DirectorRegional Building Services DirectorLead Building Services ManagerAssociate Building Services CoordinatorTechnical Services CoordinatorBuilding Services Coordinator Manager

This unit introduces learners to the knowledge and skills required for safe usage of equipment, materials, and compliance with health and safety regulations.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for ETCAL Level 3 Diploma in Facilities Management

9 units in this credential, in the order it lists them, awarded by ETC Awards Limited.

  1. Apply Health and Safety and Environmental Legislation in Building Services Engineering Sector
  2. Contribute to the Evaluation of Opportunities for Innovation and Improvement
  3. Contribute to the Management of Quality in Maintaining, Repairing and Modifying Hard Facilities Systems
  4. Coordinate a Work Site in the Building Services Engineering Sector
  5. Develop and Maintain Effective Customer Relationships
  6. Estimate and Agree Costs with Clients

and 3 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.