The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
PM Compliance Rate for Assigned Assets
The percentage of scheduled Preventive Maintenance (PM) tasks completed on time for the asset classes or portfolios you're looking after.
Target · >95%If you're focused on HVAC, we'd expect nearly all scheduled HVAC checks to be finished when they should be. If it drops to 80%, we'll want to know why and what you're doing about it.
Work Order Data Accuracy
The error rate on critical data fields within work orders that you've analysed or helped to improve (e.g., correct asset tags, failure codes, resolution notes).
Target · <2% error rateAfter you've worked with a site team on their data entry, we'd expect to see a significant drop in missing asset IDs or generic 'repair' notes, making our data much more useful.
Report Timeliness & Accuracy
How quickly and accurately you deliver standard reports or ad-hoc analysis requests from your manager or site teams.
Target · Standard reports within 4 hours; ad-hoc within agreed timelinesWhen a Facilities Manager needs a summary of chiller performance for their weekly meeting, you'll get it to them on time, and they won't be finding errors in the numbers.
Reactive Maintenance Reduction (Indirect Impact)
While you won't directly own this, your analysis and proposed strategy changes should contribute to a measurable reduction in unexpected breakdowns for your assigned asset classes.
Target · Contribute to a 5-10% reduction in reactive work over 12 months in specific areasYou might spot a trend in pump failures, recommend a new inspection frequency, and then we'd see a drop in 'run-to-failure' incidents for those pumps.
Proactive Problem Solving
You're not just waiting for problems to land on your desk; you're actively hunting for them in the data and flagging potential issues before they become emergencies.
- You'll bring ideas to your manager based on data trends, rather than just reacting to requests. You'll spot anomalies in asset performance and investigate them without being asked. Site teams will start coming to you for advice on recurring issues.
Data Integrity Champion
You understand that good data is the bedrock of good strategy. You'll actively work with teams to improve the quality of information going into our systems, making sure it's reliable enough to base decisions on.
- You'll identify common data entry errors and suggest simple fixes or training. You'll challenge data that looks off and help trace it back to the source. Your analysis will be trusted because everyone knows you've done the legwork on the data quality.
Cross-functional Collaboration & Influence
You're good at working with different teams – from the engineers on site to the finance folks – to get everyone on the same page about maintenance improvements. You can explain complex data in a way that makes sense to them.
- Site managers will tell your boss that you're easy to work with and that your suggestions are practical. You'll be able to present your findings clearly in meetings, answering questions confidently. You'll build good relationships across the business, even without direct authority.
Clarity of Recommendations
Your analysis isn't just a dump of numbers; it comes with clear, practical recommendations that site teams can actually implement. You've thought about the 'so what?'
- Your reports will include a 'Key Recommendations' section that's easy to understand. Site teams will often adopt your suggestions because they're well-reasoned and practical. Your manager won't need to ask for clarification on your proposed actions.